# Lexus Financial Services — user reviews > 199 indexed App Store user reviews of Lexus Financial Services by Toyota Motor Credit Corporation, rated 4.80/5 from 77,366 ratings. - Source: https://appshunter.io/ios/app/lexus-financial-services/id472183447/reviews - App overview in markdown: https://appshunter.io/ios/app/lexus-financial-services/id472183447.md - Rating breakdown: 5★ 70,945 · 4★ 3,117 · 3★ 986 · 2★ 468 · 1★ 1,850 ## What do users think of Lexus Financial Services? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Convenient payment options - 💡 Helpful customer service - 👍 User-friendly interface **Cons** - 🐛 Login and payment issues - 🐛 Unreliable app functionality - 🐛 Compatibility problems - 🐛 Confusing navigation **Commonly reported bugs** - Inability to log in or make payments - Recurring payment issues - Compatibility problems with newer devices - Unresponsive app features **Most requested features** - Improved login and payment experience - Consistent app performance - Better compatibility across devices - More intuitive navigation ## Newest reviews (10 of 199) ### 2/5 — Inconsistent *2026-07-29, version 12.9* The face recognition does not work even after I put my credentials in. It bounce me back to sign in. ### 3/5 — Faulty features *2026-07-22, version 12.7* The posted payments do not show any longer from the app. When I click on transactions the app displays a blank page with no transactions. Additionally, I had a pop-up notification immediately after logging in and after clicking the x in the top right corner to clear it nothing happens and the notification stayed up indefinitely after clicking the x multiple times. Rather frustrating that there are faulty areas in the app and that I have to login on a browser to see principal/interest breakdown for individual posted payments. ### 4/5 — Payment interest *2026-07-01, version 12.6* I am no longer able to see the interest paid per month on each bill ### 2/5 — The 590.00 fee has not been removed as promised *2026-06-22, version 12.4* Please keep your promises ### 5/5 — Form of Payment *2026-06-03, version 12.4* Can you please add Apple pay for the app ### 5/5 — App problem *2026-06-01, version 12.4* I couldn’t change the date from 5/31 to June 1 the calendar was frozen ### 5/5 — BBB *2026-05-30, version 12.4* i like this app❤️ ### 2/5 — App issues *2026-05-21, version 12.3* Every month there are issues with the app when I go to pay for my car! Says error occurred on our side. I should not have to come back multiple times and risk late payments!!!!! ### 1/5 — Due date payment *2026-05-16, version 12.3* Wont let me pay on date due ### 5/5 — Lexus is the Best *2026-05-15, version 12.3* Lexus has been amazing to me! They have made everything so easy for me and customer service is top notch! I am a Toyota Girl! ## Most critical reviews (10 lowest-rated) ### 1/5 — Super Easy *2026-08-14, version 12.9* This app is super easy and straight forward. Very helpful when you need to sign in on the go and make a quick payment. Revision: Looks like they made updates to app. It is no longer a one step process to make a payment. This change was totally not necessary. ### 1/5 — Lack of Current Statements *2026-07-27, version 12.9* My last statement is 3/31/26 it is now 7/27/26 ### 1/5 — No date details on payments *2026-07-22, version 12.7* I want to see the date of my payment on the statement ### 1/5 — Lexus Fix the dang app! *2026-07-15, version 12.7* This app is constantly glitching, when I go into login with my Face ID, there’s “something wrong with the biometrics” this is probably like every other day! Seriously Lexus fix the damn app. I go to pay my bill sometimes it works sometimes it doesn’t. ### 1/5 — Doesn’t Work *2026-07-12, version 12.7* I’ve been trying to get into this app since I purchased my car 3 weeks ago. I can’t get pass putting in my vin# and the last four digits of my social. At this point I’ve given up. ### 1/5 — Terrible service *2026-07-07, version 12.6* Waste of time. The app doesn’t work. When called , it wastes your time by giving 10 options to choose from. But no option to talk an actual person. Stop wasting other people’s time ### 1/5 — Horrible customer service experience *2026-07-07, version 12.6* After leasing two vehicles in this being my third and submitting all information, I need to get my due date changed to the 15th as I requested by my sales person with Lexus in the first place I have been harassed on the phone today saying I was past due when you’ve had my due date changed since June 9 I want someone to look into my account and call me back. I was treated horribly. ### 1/5 — Horrible customer service *2026-06-01, version 12.4* I would recommend that people finance through their own banks or other financial institutions. The worst experience ever. Customer support is rude and untrained. ### 1/5 — Needs a lot of work *2026-05-31, version 12.4* I do not understand all the positive reviews because this app is constantly glitching out on me. It does not allow me to log in most of the time, Face ID stops working randomly, it does not give me my full payment history, only shows the last 2 payments and it does not show me the details of how it was split from the principal to loan amounts. I have to go the the website always because the app is terrible. I’ve deleted it and re installed multiple times. Just terrible. ### 1/5 — Duel payments *2026-05-23, version 12.4* Toyota is collecting duel payments one from the Lexus site and one from the Toyota without an option to cancel one frustrating ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2026-08-25, version 13.0* Intuitive and easy to make payments, monitor the balance and get pay off quote. Like the app. ### 5/5 — Awesome App *2026-08-24, version 13.0* I am new to the Lexus family and have to say, the Lexus Financial Services app is one of the best apps I have used, everything is so easy for a non-techie like myself! ### 5/5 — Easy and simple *2026-08-23, version 13.0* 👍🏼👍🏼👍🏼 ### 5/5 — Owner *2026-08-10, version 12.9* Easy to to make change ### 5/5 — Easy to use *2026-08-09, version 12.9* I like paying my car bill with this app ### 5/5 — Great experience *2026-07-23, version 12.7* This app is easy to use and very responsive. ### 5/5 — Disappointed. *2026-06-18, version 12.4* App sucks. Is clunky and does not work most of the time. Terrible user experience. ### 5/5 — Super Easy *2026-06-15, version 12.4* This app is super easy and straight forward. Very helpful when you need to sign in on the go and make a quick payment. ### 5/5 — Buggy App *2026-06-05, version 12.4* Your app is very inconstant and buggy. No good reason why I have to reset my password… it’s annoying. Also, why can’t everything be combine in one app. The remote app has as many inconsistencies and incorrect statuses as your financial. ### 5/5 — Reliable customer *2026-06-05, version 12.4* Lexus the best ever! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*