# Lexus — user reviews > 20 indexed App Store user reviews of Lexus by Toyota Motor Corporation Australia Ltd, rated 2.44/5 from 95 ratings. - Source: https://appshunter.io/ios/app/lexus/id1480479318/reviews - App overview in markdown: https://appshunter.io/ios/app/lexus/id1480479318.md ## Newest reviews (5 of 20) ### 1/5 — Can’t use the app - keep on crashing! *2024-03-30* Horrible after the latest app update I can’t even login. The app crashes as soon as I login. Tried the app on both ios 17.3.1 and ipados 17.4.1. Please fix asap Lexus!!! I am a new owner of an nx450h+ and can’t even use the app!!! ### 1/5 — Finally *2022-07-01* I complained about Caltex to Ampol over two years ago. The poor cousin Toyota did theirs in a very timely brand. Not the luxury brand. I see you respond to others but not to me. Feeling the love from Lexus. NOT. **Developer response:** Hi Rctcsc, Thanks for getting in touch. We are disappointed to hear about your experience with Lexus. We would appreciate an opportunity to improve on our service. May you please private message us your best contact number so our Lexus Customer Assistance Centre may contact you? Thanks, Lexus Australia ### 1/5 — Lexus Owner *2021-12-19* Disappointed that it’s the encore movie promotion. It’s the worst ever promo. I rather buy it from Telstra for better offer and seamless access to the seats. **Developer response:** Hi Newsman Rules, Thank you for getting in touch. We thank you for taking the time to share your feedback with us. We are always looking to improve on our services and experiences and have shared your feedback on the Encore Movies offering with our App Development team. Should you wish to speak to a Lexus representative about how to optimise your app experience in the future, we ask that you please make contact with our Lexus Customer Assistance Centre on 1800 023 009. Kind regards, Lexus Australia ### 1/5 — Don’t bother this app doesn’t work *2020-09-16* Downloaded and registered and the app informed cat added, and the goes black and does nothing! Please fix ### 1/5 — Doesn’t work *2020-08-03* App doesn’t work and can not be used with Waze even though it’s a listed app. Both phone and screen on the car blanks out ## Most critical reviews (10 lowest-rated) ### 1/5 — New version odo/trip missing *2025-12-04* Why ??? Odo/trip 1 and 2 missing ? App navigation is less user friendly! I don’t call it improvement ### 1/5 — Does not work *2025-10-10* It just goes black when i try to register vehicle and thats it does not work onwards. Utterly useless app as if lexus trying to say not to use Encore services ### 1/5 — Doesn’t work keeps crashing *2025-07-05* Like other users have said- the app keeps crashing. Every. Single. Time. ### 1/5 — Crashes *2025-06-22* The app won't allow me to add my vehicle making it completely useless. This should not be used as a selling tool when marketing the vehicle as it doesn't work! ### 1/5 — Rubbish *2025-05-24* Cant even add my car using rego or vin. After entering the car details it is frozen ### 1/5 — Can’t even add my vehicle *2025-03-21* App crashes every time I try to add my car both using Rego and VIN. Waste of time, a completely useless app ### 1/5 — Most useless app *2024-11-11* Crashes on every single use. Have to delete the app and reinstall after single use ### 1/5 — Can’t connect *2024-10-04* Every time I try and connect I get the message Something went wrong, we can’t contact our servers right now. Please try later. I do try later and still nothing. ### 1/5 — Vehicle booking system crashes *2024-07-22* App closes if you try several changes for vehicle bookings. Doesn’t reopen again. I have had to delete app, reinstall on different days. Not a one off situation ### 1/5 — Crashing *2024-04-05* After signing in, App keep crashing when trying to open. Cannot even get in. ## Most praised reviews (5 highest-rated) ### 2/5 — Nothing loads. *2025-08-13* What’s the point? After you log in, nothing loads. Just a blank screen. I’ve uninstalled and installed countless times and nothing. ### 2/5 — Annoying need to log in every time *2023-02-18* Need to login every time you start your car . Very very annoying. ### 2/5 — Disconnects radio *2022-01-28* Not a very useful app unfortunately. Each time phone is connected it disconnects radio and after many attempts it finally allows me to go back to radio. **Developer response:** Hi MilsonGilson, Thank you for getting in touch. Should you continue experiencing difficulties with the Lexus App, we invite you to please contact the Lexus Customer Assistance Centre on 1800 023 009 to assist in resolving this matter. Kind regards, Lexus Australia ### 2/5 — Improvement *2021-04-30* Please integrate vehicle log book app that launches when you connect phone to car through Lexus app or car play. Lexus app doesn’t have many useful features. ### 2/5 — Login issue *2020-08-21* This app does not work when you login to your lexus account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*