# LG&E KU ODP — user reviews > 116 indexed App Store user reviews of LG&E KU ODP by LG&E AND KU ENERGY LLC, rated 4.83/5 from 24,531 ratings. - Source: https://appshunter.io/ios/app/lg-and-e-ku-odp/id1545027900/reviews - App overview in markdown: https://appshunter.io/ios/app/lg-and-e-ku-odp/id1545027900.md - Rating breakdown: 5★ 22,164 · 4★ 1,460 · 3★ 362 · 2★ 112 · 1★ 409 ## What do users think of LG&E KU ODP? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 User-friendly interface - 💡 Convenient bill payment - 🚀 Quick and simple - 👍 Straightforward navigation - 👍 Accessible for low vision users - 👍 Intuitive and clean UI - 🚀 Fast and efficient - 👍 Excellent app for utilities **Cons** - 🐛 Occasional login issues - 🐛 Unreliable outage reporting - 🐛 Delayed payment processing - 🐛 Inconsistent app performance - 🐛 Blank screens after payment - 🐛 Incorrect account information **Commonly reported bugs** - Login credentials not working - Outage status not reflecting reality - Delayed payment withdrawal from accounts - Blank screens after attempting payment - Outdated account information causing issues **Most requested features** - Add self-service meter reading - Improve payment processing speed - Enhance outage reporting accuracy - Provide current usage information - Optimize app for larger screens ## Newest reviews (10 of 116) ### 3/5 — Why? *2025-02-12, version 3.0.2* This thing will log me out. Then tell me my password is wrong and I have to open and close the app serval times before it takes the same password I’ve been putting in. I logged in once two years ago and this just now logs me out almost every time I open it. ### 2/5 — Billing *2025-01-08, version 3.0.1* You send various emails and texts, but the issue is it will have two different amounts for the same month!! ### 2/5 — Payment date *2024-12-21, version 3.0.0* I did not have the option of submitting a payment on a certain date. It would be nice to make a payment on the date I choose, today a payment was made thinking I would be able to choose the date closer to the due date. ### 2/5 — Looks great, but missing some vital tools *2024-11-23, version 3.0.0* The app is clean, organized, intuitive, and flows very well. My only caveat is that the user can’t do anything with their bill—can’t forward, send, save, or print. For that reason, I must rely on the website rather than this app to get a pdf copy of my bill. ### 1/5 — Power *2024-11-15, version 3.0.0* Doesn’t allow me to see current power levels or if my power is on. It says my power is off even though I am a current customer. Set up for budget but it never takes the same amount each month ### 3/5 — Alvena Smith *2024-11-01, version 2.2.9* I wanted to pay my over due payment not the entire bill. That took half my monthly check I truly needed it and your app didn’t give me the opportunity to make a choice that would have helped me do both. ### 1/5 — Over Charged *2024-10-31, version 2.2.9* When I switched service from one apartment to the next all I needed was electric hooked up, the lady helping me transfer my electric over asked about gas and I replied I didn’t need it, she kept pushing and insisting that there was no gas hooked up and I repeated multiple times I didn’t need it, have never had it, and like all my other places this one was all electric. She signed me up for the gas to be hooked up anyway, which charged me a deposit and raised my bill. The gas never got hooked up and was never used, I was still charged and when I called and explained they confirmed not only had it not been used but it had indeed not been hooked up, they stated that they could take the deposit off the remaining bills but that I would still have to pay for it on the current bill. So I ended up getting charged for a service I said I never needed, I didn’t want, and never got hooked up or used. ### 1/5 — Lge *2024-10-30, version 2.2.5* One of the worst companies they rape there customers of money monthly. ### 1/5 — Vendors village Danville *2024-10-22, version 2.2.5* Only one of my accounts appears on the app. I have to login online to see my second account for this location. It’s a pain. ### 5/5 — Review *2024-10-04, version 2.2.5* I love the app! Our local KU has now closed and it makes it easier to make a payment using the app. It is so convenient! Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — I hate LG&E *2026-08-17, version 3.0.7* The app SUCKS! It takes forever to load, and the updates are not at all accurate. If I could give the app one star I would. But I will give LG&E corporation a big fat ZERO, for being the worst in correcting power outages in a timely manner ### 1/5 — App won’t open since they updated *2026-08-12, version 3.0.7* Not sure if it’s the storms but app won’t open on my phone mid morning today. Was okay earlier so i am not sure what’s happening. On Aug. 8, 2026 it noted a head of time that maintenance on app for the 8th but I’m unsure how to force it to open. ### 1/5 — Garbag *2026-06-10, version 3.0.7* Worthless ### 1/5 — unknown error *2026-04-04, version 3.0.7* why can't i just sign in 🙄 ### 1/5 — Can’t even log in. *2025-08-08, version 3.0.4* Login works fine on browser, but I can’t log in on the app. Completely useless. ### 1/5 — Disappointed *2025-05-13, version 3.0.3* I set up my payment week’s ago & I seen it on my account but no one seen it on their computer do I basically had to pay double not to get disconnected ### 1/5 — Customer service is awful *2025-02-01, version 3.0.2* I called at the first of the month because I think my bill is wrong. Explained that we had not been in that house during December and there were not Christmas lights and heats was set to 60 so there was not chance the bill should have doubled. There was supposed to be a supervisor call me and they never did. What you do to customers in winter and December especially is criminal and I hope someday someone goes to jail for it. ### 1/5 — Too expensive *2025-01-17, version 3.0.2* Price gauging is what yall do during winter it's ridiculous!!!!! ### 1/5 — LG&E *2024-12-26, version 3.0.0* Greedy, my payment didn’t go through for 3 days due to a new debit card and they charge an extra $100.00 ### 1/5 — No *2024-11-30, version 3.0.0* Nonoooooooooooo no noo no noo ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2025-04-15, version 3.0.3* Pay for your bi ### 5/5 — New account *2025-04-02, version 3.0.3* How do I add my new account number. ### 5/5 — Works well *2025-02-17, version 3.0.3* Very user friendly ### 5/5 — Lg&e and ku app *2025-01-16, version 3.0.2* The app makes it so easy to look at my account and pay my bill!! ### 5/5 — LG&E App *2025-01-04, version 3.0.1* So easy for quick payments. ### 5/5 — THANK YOU *2025-01-02, version 3.0.0* I have never used an app this simple. Make payment and boom done! Thank you for keeping it SIMPLE! ### 5/5 — Profesional app *2024-12-27, version 3.0.0* This is a easy and clear way to give a bless service to the community ### 5/5 — Great service. *2024-11-28, version 3.0.0* I’ve always had great service. The app is so easy and convenient to use! ### 5/5 — Anonymous *2024-11-20, version 3.0.0* THE BEST way to pay or access your LG&E bill or account. I wish the other utility companies would take note of this fast, and efficient way to access their accounts and pay the bill. Love this app! ### 5/5 — Card fees *2024-10-16, version 2.2.5* Fees shouldn’t be applied for card usage as it’s a convenience for customers as a form of payment. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*