# LG Telepresence

> Remote visual support for iOS devices, enabling collaborative troubleshooting. (iPhone/iPad app by LG Electronics, Inc..)

- Source: https://appshunter.io/ios/app/lg-telepresence/id1458298764 (this page in markdown: same URL + `.md`)
- Developer: [LG Electronics, Inc.](https://appshunter.io/developer/382800716)
- Category: Productivity, Utilities
- Price: Free
- Rating: 3.00/5 from 2 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 22 MB
- Languages: American English, French (France), Japanese, Korean, European Portuguese, Chinese (Simplified, China), European Spanish, Chinese (Traditional, Taiwan)
- Released: 2019-04-21
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/lg-telepresence/id1458298764/reviews.md

## What is LG Telepresence?

Telepresence  - VisualSupport RemoteCall allows support representatives and their customers to collaboratively support iOS devices (iPhones & iPads).

Below are the necessary steps to use VisualSupport - RemoteCall.

Test Instruction:
[ PC Side ]
1. RemoteCall Install (Windows 10 PC Application)
  A. Open a web browser and move to: https://telepresence.lge.com:8080/viewer/download
2. Download the RemoteCall Installer.
3. Run the RemoteCall Installer. 
4. Once installed, run RemoteCall.
  A. After that, run the program
  B. Please refer manual(page4 ~ 5)
  C. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf
5. Enter the user ID and password, then click ‘Login’.
  A. ID: appletest01
  B. PW: 222222
6. Click 'Start'
7. Standby to Connect.

[ Mobile Side ]
1. Launch the App
  A. Tap the ‘LG Telepresence’ icon to launch the application
2. Enter the 6-Digit Connection Code
  A. Enter the 6-Digit Connection Code(PC Connection Code) into the mobile app, then tap ‘OK’
3. Tap ‘Agree’ to continue.
  A. Please refer manual(page7 ~ 8)
  B. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf

For more information regarding the installation process or how to use LG telepresence - RemoteCall, please refer to the documents listed below.

1. RemoteCall Installer (PC Application)
  A. URL: https://telepresence.lge.com:8080/viewer/download
2. User Manual (For Testing Purposes)
  A. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf
3. Demo Video
  A. https://drive.google.com/file/d/1wncEfxihCXTRWUNGs-aw7dq2SN6Jor9B/view?usp=sharing
4. DemoAccount(PC app ID/PW)
  A. ID : appletest01
  B. PW : 222222

## Key features

- Remote screen sharing for iOS devices
- Collaborative troubleshooting
- Visual support for customer service
- Facilitates remote assistance
- Streamlines technical support

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/lg-telepresence/id1458298764/reviews.md

### 5/5 — excellent service

*2025-09-27*

J’ai reçu un excellent service d’un monsieur patient et très gentil. Je suis contente. Merci

### 5/5 — Works as Expected

*2024-06-29*

An LG technician asked me to video call them using this app to diagnose an issue with my appliance. The app worked as expected.

### 5/5 — 100% Lg

*2020-01-15*

Lg

## Frequently asked questions about LG Telepresence

### What devices does LG Telepresence support?

LG Telepresence supports iPhones, iPads, and iPods. It is designed for iOS devices.

### How do I install LG Telepresence?

For PC-side support, download and install the RemoteCall Installer from telepresence.lge.com:8080/viewer/download. For mobile, launch the LG Telepresence app and enter the provided 6-digit code.

### Is LG Telepresence free to use?

Yes, LG Telepresence is available for free. There are no associated costs for using the application.

### What is the age rating for LG Telepresence?

LG Telepresence has an age rating of 4+. This indicates it is suitable for users aged four and above.

### How often is LG Telepresence updated?

The latest version of LG Telepresence is 6.0.15007, which was last updated on March 30, 2022. Update frequency can vary based on development needs.

### Does LG Telepresence have ads?

No, LG Telepresence does not contain advertisements. It is an ad-free application.

### Where can I find a manual for LG Telepresence?

A user manual for LG Telepresence can be found at https://telepresence.lge.com/update/telepresence_Manual.pdf. This manual provides detailed instructions for use.

### What is the purpose of the 6-digit connection code in LG Telepresence?

The 6-digit connection code is used to establish a secure link between the support representative's PC and the mobile device. It ensures only authorized connections are made.

## Version history (last 3 releases)

### 6.0.15007 — 2022-03-30

- Other minor bug fixes

### 6.0.15006 — 2019-05-24

- Other minor bug fixes

### 6.0.15003 — 2019-04-20

No release notes.

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All apps by LG Electronics, Inc.: https://appshunter.io/developer/382800716

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*