# Libas -Fashion Shopping App — user reviews > 30 indexed App Store user reviews of Libas by Zivore Apparel Private Limited, rated 4.71/5 from 10,932 ratings. - Source: https://appshunter.io/ios/app/libas-fashion-shopping-app/id1612450349/reviews - App overview in markdown: https://appshunter.io/ios/app/libas-fashion-shopping-app/id1612450349.md - Rating breakdown: 5★ 57 · 4★ 9 · 3★ 0 · 2★ 1 · 1★ 3 ## Newest reviews (10 of 30) ### 3/5 — No back functionality in the mobile application *2024-01-01* It is very difficult to checkout products as there is no back functionality in the mobile application. You have to visit the list from the starting each time you open a product to check details. **Developer response:** The inconvenience caused to you is deeply regretted. We request you kindly try again to login from the app or you can use the website also - https://www.libas.in. For further assistance, please feel free to call us on +91-9899990772 or email us at care@libas.in and we will be happy to help you. ### 2/5 — Cheated *2023-08-13* I have ordered three products and paid for the same, received only two, online the order shows delivered, I have tried calling customer care number, but the call is not connected. I have ordered these items for the wedding of the brother, and now this. Where to contact i have no idea, is this the way of cheating people online, the item shows out is stock. If the item is out of stock why you people took payment at the first place and showing it delivered online whereas I received only two. Whom to complain? **Developer response:** Hi Esha. We apologies for the inconvenience. We would like to inform you that as per the details your rest one product has been delivered. For further assistance, please feel free to call us on +91-9899990772 or email us at care@libas.in between 9 AM to 6 PM and we will be happy to help you. ### 3/5 — No back functionality in application *2023-07-30* There is no back navigation feature provided in Mobile application while checking the dresses from specific category. This is basic requirement of an application, please add it asap. I might end up not ordering the products not because they are not good but rather since it is quite cumbersome to use application!! **Developer response:** Hi, We are sorry for the inconvenience caused. we would like to inform you that, the team is working on this and it will be resolved at the earliest. ### 5/5 — Libas app is stuck- can’t order at all *2023-06-16* Libas is my favourite collection. In last 2 years I have added a good number to my wardrobe from libas. The app is not functioning appropriately as it hangs frequently and shuts down when I try to open the cart to order. Nothing like reopening the app, etc works. Please, look into the bugs and rectify the errors. Such helplessness may cause me and other customers to skip shopping Libas. Thanks. **Developer response:** Hi. We apologies for the inconvenience. Please share your concern with error screenshot at care@libas.in so we can check and update you. For further assistance, please feel free to call us on +91-9899990772 or email us at care@libas.in and we will be happy to help you. ### 4/5 — A genuine review and suggestion *2023-06-12* The new fashion of putting silver stripes at the end part of the sleeves , end part of straight pants and on the dupattas of Libas Suits are kind of uncomfortable as they are scratchy and causes irritation. It may look a little better than the plain cloth but not Comfortable at all. I had to remove the silver stripes of 2/3 Libas suits l bought. Otherwise l love Libas products. Most of my office wear is from Libas. Please look into this. Today, Fashion is about being comfortable. **Developer response:** Hi Tulip, Thank you for sharing your feedback, it is valuable for us, we will definately share this with our fashion team and work on this. ### 5/5 — Amazing app *2023-02-04* The Application is nice and have a lot of selection to choose from. The user interface is prefect good and helpful, a small request need to work on the checkout need to make it a little faster. **Developer response:** Hi Deepanshu, Thank you for sharing your feedback, we would like to inform you that the issue has been sorted. ### 1/5 — Worst app I ever had use to order Ridiculous refund service no proper refund arrangement *2022-08-17* Worst app ### 1/5 — Bad experience *2022-07-19* Extremely bad experience shopping on this app , I had placed order when in amount was deducted but order was not placed . The app doesn’t shows the cancellation notification , no msg , no mail was sent for cancellation wherein I was waiting for my order without knowing it was . Even the amount was not auto credited which should have been done in case of order auto cancellation from the brand . Poor **Developer response:** Hi Munmum. We apologies for the inconvenience. We request you kindly share your order id or registered mail at care@libas.in so we can check and update you. For further assistance, please feel free to call us on +91-9899990772 or email us at care@libas.in and we will be happy to help you. ### 5/5 — One of the top bests *2022-06-06* It was a very good experience overall, the quality was perfect and the service towards the customers is excellent, customer friendly and easy to shop... **Developer response:** Hi, Thank you for the kind words. We’d love to continue providing great service to awesome customers like you. Happy shopping! ### 5/5 — Amazing app *2022-04-08* Best app ever!! Have been a regular customer for two years, best quality clothes, best pricing value for money customer friendly staff. they are much better than many big names in the market, perfect brand. **Developer response:** Thanks for your valuable feedback ? ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst customer service *2026-06-04* I have received incorrect size dress and then I requested for return but it took 9 days to pick up my product. Whenever i reach customer support they always tell me to wait for 48hrs but they won’t solve the issue. After the pickup of my product the delivery agent has some issue in updating the return picked up product so till now I didn’t get my refund amount and the customer support is asking me to wait and wait ….its an never ending waiting. The product has been collected from me but i didn’t get my refund amount. I have to keep on reaching the customer support daily but they always says me to wait for 48hrs **Developer response:** Hi, Sorry to hear that! We request that you please help us with your order number at care@libas.in. We will get back to you at the earliest. ### 1/5 — The worst customer service *2026-05-27* I have received incorrect size dress and then I requested for return but it took 9 days to pick up my product. Whenever i reach customer support they always tell me to wait for 48hrs but they won’t solve the issue. After the pickup of my product the delivery agent has some issue in updating the return picked up product so till now I didn’t get my refund amount and the customer support is asking me to wait and wait ….its an never ending waiting. The product has been collected from me but i didn’t get my refund amount. I have to keep on reaching the customer support daily but they always says me to wait for 48hrs ### 1/5 — Useless App *2026-04-08* I’m genuinely frustrated with the Libas app experience. I had downloaded it a few months ago, but it never opened properly, It would just get stuck on the loading screen. I eventually deleted it thinking it might be a temporary issue. Today, I decided to give it another try after seeing repeated promotions about app-only offers, but I’m facing the exact same problem again. The app still doesn’t open and freezes at the same screen every time. It’s disappointing because I regularly shop from your website without issues, but the app—despite being heavily promoted—simply doesn’t function. Launching and promoting an app that isn’t usable creates a very frustrating experience for loyal customers. I hope this issue gets fixed soon because right now, the app is completely unusable. **Developer response:** Sorry you're unhappy with your experience. We're investigating and want to fix it. Could you please share the details with us at care@libas.in ### 1/5 — App not working *2026-02-26* The website experience is extremely poor. It keeps hanging and logs me out without any information or warning. I’ve been trying to place an order for the past 5–6 days, but I’m completely unable to log in. The OTP does arrive, but even after entering it, the login fails. Because of these constant glitches and crashes, I haven’t been able to place any order at all. The website really needs urgent technical fixes. **Developer response:** Hey, thanks for writing a review. Sometimes, the app may be slow but such instances are rare. If it happens too often, please let us know at care@libas.in. We'll have things investigated. ### 1/5 — Bad service and wastage of time *2025-10-25* Their service is really slow . First I canceled my order before it was shipped but they didn’t process my cancellation request after 3 calls and 3 emails . Then they deliver my order 5 days after the delivery date they gave me at the time I placed the order. And now my return request is not being processed. I will never order anything from libas from now on they started a large scale business but they can’t even handle it . I’m sorry to say this but your service is too bad **Developer response:** We're deeply sorry to hear about your experience. As discussed, please allow us some time to arrange the pickup. ### 1/5 — Pathetic returns *2023-10-09* I have never seen such unethical practices with such a famous brand, I have ordered a suit for my wife, it wasn’t up to expectations we decided to return the order , but the app doesn’t allow us to return , how the hell on earth this is possible??? There’s no contact number where one should call these people, we need to fill our info so that these guys would call, but that call never came 🤦🏻. My money is gone pls save yours. Don’t go for libas . **Developer response:** Hi Jatin, Please accept our sincere apoloiges for the inconvenience caused to you. Please share your order details at care@libas.in so that we can get in touch with you at the earliest. ### 1/5 — Fraud app *2023-07-10* I was a regular customer of Libas and ordered multiple products from them. No they started frauding and fooling In the last to last order they picked the items and didn’t make refund. After multiple tickets they found that they received the products but did’t raise a refund.. so finally they raised a refund after 2 months. In the last order i didn’t receive 5 items in the package I am sharing the proofs with them still they are not listening and not delivering or refunding for those products In the package it is clearly writte that 6 items are missing but on the website complete order is marked as delivered This is a hug fraud.. Their support is very rude Getting Pathetic customer service even after order ing thousands of rupees products. Highly disappointed, they lose a regular customer **Developer response:** Hi kajal. We apologies for the inconvenience. We request you kindly share order id or registered mail at care@libas.in So we can check and assist you. For further assistance, please feel free to call us on +91-9899990772 or email us at care@libas.in and we will be happy to help you. ### 1/5 — Take your product and refund my money. *2023-03-26* First time i purchased something from Libas but i never thought it would be my worst experience..I ordered the product on 6th feb and raised return request on 13th feb…the team accepted return request..but today it has been 42 days till now on one has come to pick up the product in fact i have not received any call neither from their team not their courier person.. Every time i get message from their team that today your product will be pickup by our courier person but after some time i have received another message that our executive was unable to pickup your product..this happens not once but multiple times in fact i still get the same messages and it’s super annoying. After that i chat with their team on whatsApp and asked the reason behind this but they always told me to wait 24-48 hours for the same…it had been 42 days already but I didn’t get any help..instead of this i also contacted to their customer care but i got same answer that allow us 24-48 hours..i have talked almost every where (on whatsApp,Email and customer care )but not got any solution still now. When i talked to their customer care and asked about it instead of admitting their mistakes she started blaming me and said you didn’t attend the call of our delivery boy..it’s shocking for me like seriously the person who is bothering herself by calling them everyday and she herself not attending call how is it possible? Do these people think i am fool. I want to tell you guys please don’t buy anything from here..and even if you buy and think to return it…it will never return.. Always go for trustworthy shopping sites like myntra,amazon,flipkart,ajio etc. **Developer response:** Hi Suman. please accept our sincere apologies for the inconvenience. We request you kindly share your order id or registered mail at care@libas.in so we can check and update you. For further assistance, please feel free to call us on +91-9899990772 or email us at care@libas.in and we will be happy to help you. ### 1/5 — In the app shows refund processed while it’s been weeks and still refund is not processed *2023-03-09* Hi Team, I have been constantly trying to call customer care since couple of weeks call isn’t getting connected even after long wait. I have sent multiple mails asking for the refund status. It’s been weeks since I returned the item and have been following up for the refund since then no response from cc team. Getting only automated mail reverts which are like copy paste same format saying issue is forwarded pls wait for response and no any other response to any of my mails in the app its shows refund processed which is a huge communication gap here. How can ul update the status even before processing refund ? First and last order with Libas. Pathetic experience. I need a callback and revert on mail ASAP. I am not recommending Libas to anyone. Will soon post all this on social media **Developer response:** Hi Sujayshri. We apologies for the inconvenience. We request you kindly share your order id or registered mail at care@libas.in so we can check and update you. For further assistance, please feel free to call us on +91-9899990772 or email us at care@libas.in and we will be happy to help you. ### 1/5 — Horrible app *2023-03-07* The app is horrible. I added few dresses to the cart. It automatically updated the quantity of dresses 2 each. Very slow in reducing it to 1. Also limiting the purchase to 15 dresses at a time. Got bored of the ui. **Developer response:** Hi We apologies for the inconvenience caused to you. We will get this issue checked with our technical team. ## Most praised reviews (10 highest-rated) ### 5/5 — Libas is very good product I have buyed several but the worst thing very delay on delivery services. *2025-08-30* Libas is good product but very Very delay delivery if it takes it takes 3to 4 or 5 days to reach , but 2 days are enough for all over India, so kindly I suggest the company to make fast delivery. **Developer response:** Hey! Thanks a ton for the love for our products. We hear you on the delivery delay — totally valid point! We're already working on speeding things up so your fav fits reach you faster. Appreciate the feedback — keep it coming. ### 5/5 — Libas is one of the most authentic brand and provide us new fashion trends *2025-07-26* It’s really nice shopping from this particular brand the quality of all the products is of premium quality it gives a luxurious look in a very genuine price **Developer response:** Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) ### 5/5 — Brilliant Service *2024-11-15* The quality of the fabrics is top-notch—everything feels incredibly soft and durable, yet still stylish. Customer service was exceptional, with fast shipping and great communication throughout the process. Overall, I’m really impressed with my experience! **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Totally satisfied *2024-11-05* I have been a loyal customer of Libas for years now, and I can confidently say that their suits are exceptional. The quality of the fabric is consistently top-notch, and the attention to detail in the prints and designs is truly impressive. Every piece feels unique and beautifully crafted, making me look forward to each new purchase. Libas has mastered the perfect blend of style and comfort, and I’m always excited to see their latest collections. Highly recommend for anyone looking for quality and elegance in their wardrobe! **Developer response:** Thank you so much for your review! :) ### 5/5 — Amazing Collection and Easy Shopping! *2024-10-28* I recently purchased a stunning outfit from Libas, and I’m thrilled! The app is super easy to navigate, allowing me to explore a wide range of stylish options. The quality is impressive, and the fit is perfect. I loved how seamless the checkout process was. I’ll definitely be shopping here again! **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — User friendly application *2024-09-17* As a man who has been on the hunt for a great gift for my partner, I came across LIBAS and I couldn't be happier with my choice. The selection of women's clothing is exceptional—elegant, modern, and well-crafted. Each piece reflects a keen sense of style and quality that stands out. My partner was thrilled with the items I picked out; they fit perfectly and felt luxurious. I also appreciated the straightforward shopping experience, from the user-friendly website to the prompt delivery. If you’re looking for something special for the women in your life, LIBAS is an excellent choice. Their collection is sure to impress, and their attention to detail makes every piece feel unique and thoughtfully designed. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Seamless and Enjoyable Online Shopping Experience *2024-04-30* The online shopping experience for women's suits was fantastic! The variety of styles and sizes made it easy to find the perfect fit, and the website's interface was user-friendly. Overall, a seamless and enjoyable shopping experience. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Best suggestion *2024-03-19* I've been shopping at Libas for myself & my mom for past 2 years now, and I've recommended their office wear to many people. The clothes are great quality, and their service is excellent. They have styles that suit everyone, whether you're 18 or 70.I highly recommend it to anyone who's new here. **Developer response:** It is delightful to hear such positive words and it’s always a pleasure to serve our users. ### 5/5 — Great experience *2024-03-14* I had a great experience with libas application in particular, As i got amazing offers much better than the other shopping apps/sites. Just the refund policy could be better but the rest experience was good. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Amazing experience *2024-01-02* I purchased the products and they are so good and are so comfortable to wear. Quality wise also its much much better. Overall i had great experience with Libas. Highly recommended **Developer response:** Thank you for taking the time to write this review. Happy shopping! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*