# Liberty At Your Service — user reviews > 249 indexed App Store user reviews of Liberty At Your Service by Yardi Systems, Inc., rated 4.70/5 from 4,908 ratings. - Source: https://appshunter.io/ios/app/liberty-at-your-service/id1459607535/reviews - App overview in markdown: https://appshunter.io/ios/app/liberty-at-your-service/id1459607535.md - Rating breakdown: 5★ 4,053 · 4★ 512 · 3★ 152 · 2★ 56 · 1★ 135 ## What do users think of Liberty At Your Service? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🚀 Convenient for submitting maintenance requests - 🚀 Quick response time from maintenance team - 👍 User-friendly interface - 👍 Ability to upload photos - 👍 Streamlined maintenance request process **Cons** - 🐛 Frequent log-outs, requires re-login - 🐛 Limited maintenance category options - 🐛 Inconsistent communication from maintenance team - 🐛 Unreliable 'remember me' feature - 🐛 Buggy app performance, crashes reported **Commonly reported bugs** - Login issues, app doesn't remember user credentials - Maintenance category options don't match user's home - Maintenance requests not properly routed or followed up - App layout issues, especially on mobile devices **Most requested features** - Add emergency/urgent maintenance request options - Expand maintenance category and subcategory options - Improve in-app communication and status updates - Allow deletion of submitted maintenance requests - Integrate more housing-related features beyond maintenance ## Newest reviews (19 of 249) ### 4/5 — Good app *2026-07-14, version 26.4.0* Good app, but I wish it had biometrics password ### 4/5 — Easy to use *2026-07-06, version 26.4.0* I’ve only just downloaded the app but it seems very user friendly. ### 2/5 — Lacking *2026-07-04, version 26.4.0* The app is seriously lacking in UI capabilities. Maintain request categories are hard to find and confusing ### 3/5 — Requesting payment history view *2026-06-05, version 26.4.0* This app makes it easy to submit maintenance request and see past history of maintenance request. This app does not show payment history, although you are able to make payments. ### 5/5 — Easy maintenance *2026-05-31, version 26.4.0* Instead of sitting on call all day waiting to leave a message, this makes it to where I can submit a work order within 1 minute. Super easy ### 5/5 — Easy *2026-05-23, version 26.4.0* Easy to pay and submit work orders. ### 5/5 — Home *2026-05-23, version 26.4.0* Makes life easier, easy maintenance requests submission and fast response time. ### 2/5 — Overall *2026-05-20, version 26.4.0* The app is terrible. To look for a specific portion of my home, toilet for example, I have to search through multiple categories to get to the toilet, and it may describe one in another portion of my home, or one in a common area. ### 5/5 — House *2026-05-18, version 26.4.0* Was easy ### 5/5 — Great App *2026-05-14, version 26.4.0* Great app and great team. Straight forward app, no issues or bs. Our service location and team are always on top of it and provide wonderful service. Thank you. ### 5/5 — Convenient App *2026-05-14, version 26.4.0* Easy app to use! ### 5/5 — Easy to navigate *2026-05-07, version 26.4.0* App is a great way to submit help tickets and make payments. ### 5/5 — Maintenance *2026-05-06, version 26.4.0* This is 100% helpful. I was scared to submit a maintenance service, but it was easy and I understood what to do. ### 4/5 — Add bulk trash pick up *2026-04-27, version 26.2.0* App is awesome but doesn’t have a bulk trash request option… that would be all that’s missing in my opinion. ### 5/5 — User friendly. *2026-04-26, version 26.2.0* The app is easy to use. Very user friendly. ### 2/5 — has incorrect address *2026-04-15, version 26.2.0* when we moved houses due to mold, our app never updated to our new address. I cannot access prior work orders and workers keep getting sent to the old address even though i note the correct address on every order. i have sent emails and spoke to people in the office about the problem and it hasn’t been corrected since we moved into the new house in September. ### 5/5 — Always Timely *2026-04-08, version 26.2.0* the thing i most appreciate is how fast things get fixed or a call is made. thank you. ### 5/5 — Love this app! *2026-04-03, version 26.2.0* I truly appreciate how easy it is to submit maintenance requests. We can upload pictures and track the status of the request! ### 5/5 — Maintenance *2026-03-26, version 26.2.0* An easy way to input maintenance requests with fast and easy service turn arounds! Awesome app and great workers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating *2026-06-15, version 26.4.0* Constantly have to look through multiple tabs to find the right thing to list something as. Could be made simpler and more user friendly. ### 1/5 — Not great *2026-03-18, version 26.2.0* You don’t get a update on request being in the queue or a timeline of when your issue will be resolved ### 1/5 — Poorly developed app *2026-02-26, version 25.12.2* Doesn’t have everything that you need to properly make a maintenance request. You’re better off walking into the office ### 1/5 — Horrible *2026-02-16, version 25.12.2* This app does not work at all. I have been unable to sign in because the system does not recognize me as a resident. I have contacted Customer Service, submitted an IT ticket, and even went in person to my local office for assistance. Despite all of this, the issue has never been resolved. I have not been able to use this app for almost a year. For something that is supposed to provide convenient access for residents, this has been extremely frustrating and disappointing. ### 1/5 — Service fee *2026-01-31, version 25.12.2* Trying to pay rent and it wont validate my bank account so stuck paying debit card and incurring a 10$ fee ### 1/5 — Security is frustrating. *2026-01-14, version 25.12.2* It’s frustrating how I need to re-login every time I open the app. ### 1/5 — App structure *2026-01-11, version 25.8.0* App is just hard to navigate and you drop the keyboard down to see the options you have when searching in the maintenance tab ### 1/5 — Poor *2025-12-11, version 25.8.0* Not specific enough options for service requests ### 1/5 — Stupid 2nd authentication stuff is overkill. I want air filters. Not a loan *2025-10-16, version 25.8.0* As title says. Stupid. ### 1/5 — Difficult navigation *2025-10-03, version 25.8.0* The options for category and subcategory are difficult to navigate. The keyboard blocks the menu options and if the search isn’t accurate then the options don’t display properly. Instead of searching for options, just list all of the categories and subcategories. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional service *2026-07-26, version 26.4.0* Easy to use, organization at your fingertips. ### 5/5 — Liberty app *2026-07-24, version 26.4.0* The app for maintenance at Liberty is user friendly and easy to use. ### 5/5 — Easy to use *2026-07-13, version 26.4.0* This app makes is super convenient and easy to put in maintenance work request if you live in Liberty Housing. I always get follow up quickly from our housing office to come fix stuff. It’s nice being able to submit from your phone at anytime. ### 5/5 — Easy to figure out *2026-07-08, version 26.4.0* Everything is pretty much very easy to navigate and figure out! ### 5/5 — Easy to Navigate! *2026-06-30, version 26.4.0* Super easy to submit maintenance requests. ### 5/5 — Amazing *2026-06-26, version 26.4.0* Amazing services and if maintenance is required, it usually gets completed in less than 6 Hours. Thank you Liberty. ### 5/5 — Great *2026-06-26, version 26.4.0* Sometimes difficult ### 5/5 — Grateful *2026-06-10, version 26.4.0* Very easy and y’all came right out when we asked ### 5/5 — A-okay *2026-06-07, version 26.4.0* App is great. This housing office. Horrible. ### 5/5 — Easy to use *2026-06-03, version 26.4.0* App is very easy to use and put in requests. Very user friendly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*