# Liberty Bank and Trust Company — user reviews

> 14 indexed App Store user reviews of Liberty Bank and Trust Company by Liberty Bank and Trust Company, rated 4.71/5 from 714 ratings.

- Source: https://appshunter.io/ios/app/liberty-bank-and-trust-company/id933354656/reviews
- App overview in markdown: https://appshunter.io/ios/app/liberty-bank-and-trust-company/id933354656.md
- Rating breakdown: 5★ 598 · 4★ 45 · 3★ 21 · 2★ 8 · 1★ 21

## What do users think of Liberty Bank and Trust Company?

Overall sentiment: mixed

**Pros**

- 🚀 Fast and easy banking process
- 👍 User-friendly interface for checking balances
- 🔒 Touch ID/Facial Recognition login capability
- 👁️ Quick fraud detection and monitoring
- ⭐ Reliable for long-term users

**Cons**

- 🐛 App crashes and fails to open
- ⚠️ Outdated and antiquated technology
- 🔐 Limited security features (no card locking)
- ❌ Restricted functionality compared to competitors
- ⏱️ Slow account processing times
- 😞 Poor customer experience with new accounts

**Commonly reported bugs**

- App crashes on launch and returns to home screen
- Incompatibility with iOS 16.4.0 and recent updates
- Touch ID/Facial Recognition stops working intermittently
- Requires repeated app reinstallation to restore functionality
- Mobile deposit activation issues
- Check deposit feature not working

**Most requested features**

- Zelle integration
- Mobile check deposit capability
- Fund transfer functionality
- Instant balance updates
- Card locking/freezing feature
- Technology modernization and upgrade
- Enhanced biometric authentication stability

## Most critical reviews (10 lowest-rated)

### 1/5 — App not working

*2023-04-11, version 22.2.41*

I’ve used this for a long while and enjoyed doing so. In the last week when you click on it it disappears and takes you right back to iPhones apps. I deleted totally and reloaded a new app and it’s still doing it. Not happy- please fix!

### 1/5 — App will not open

*2023-04-08, version 22.2.41*

With the update of iOS 16.4.0, the app no longer opens. Frustrating as you have to go online to view balance of other banking features.

### 1/5 — old

*2023-01-10, version 22.2.41*

very antiquated!!! can't lock your card in these crime days.  so much you can't do when others are offering more

### 1/5 — Technology

*2021-11-24, version 21.2.70*

They need to upgrade the technology

### 1/5 — Deposit Checks

*2017-06-14, version 8.0.236*

I can't deposit a check on the app

### 2/5 — Touch ID/Facial Recognition

*2021-02-10, version 20.2.50*

Touch ID/Facial Recognition often stops although selected for login..have to keep uninstalling and reinstalling app for it to begin working again and that does not always solve the problem

### 3/5 — Mobile deposit

*2019-01-24, version 17.3.169*

How can I activate my mobile deposit?

### 3/5 — Great bank. Horrible app.

*2018-08-23, version 17.3.169*

Cannot transfer funds. Cannot cash checks. No instant slide balance. 

Needs upgrade. Nice people inside bank though.

### 4/5 — Robert

*2017-02-20, version 6.0.1716*

The app is average. It would be better if it had Touch ID.

### 5/5 — Zelle?

*2025-12-15, version 25.1.20*

Good service. Thank you.  Can Zelle come back one day? It was helpful. Thanks. Otherwise 5 stars!

## Most praised reviews (4 highest-rated)

### 5/5 — Can’t use any more

*2023-04-09, version 22.2.41*

I have used this app on an iPhone for nine years, but this week it no longer works.   Up until then I would have given five stars as I do most of my banking this way. Please fix this problem.  I may not be the only bank customer having this problem. 
Thanks for your attention to this problem.

### 5/5 — Banking made fast and easy

*2023-01-27, version 22.2.41*

I enjoy the online app with Liberty Bank. It makes my banking process, fast and easy.

### 5/5 — Slow bank

*2020-08-29, version 20.1.130*

I opened a new account and it is a long time for things to process. I also still not received my debit card after 12 business days over two weeks counting weekends. I also had an issue with my direct deposit not being available until a business day after it was posted.

### 5/5 — Works well

*2018-02-18, version 17.3.169*

I use the app often for checking business balances and to see if deposits posted or checks cleared.  I also use it to determine if any fraudulent charges appear on my statement.  Last year, someone fraudulently gained access to my debit card.  I saw the two $59 charges in this app, and called Liberty bank before 10:00 AM the same day.  Using the phone’s Touch ID allows me to log in quickly with the touch of a finger.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*