# Liberty Mutual Mobile — user reviews > 463 indexed App Store user reviews of Liberty Mutual Mobile by Liberty Mutual, rated 4.80/5 from 483,191 ratings. - Source: https://appshunter.io/ios/app/liberty-mutual-mobile/id397404511/reviews - App overview in markdown: https://appshunter.io/ios/app/liberty-mutual-mobile/id397404511.md - Rating breakdown: 5★ 422,944 · 4★ 38,554 · 3★ 9,839 · 2★ 2,721 · 1★ 9,133 ## What do users think of Liberty Mutual Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 🔒 Secure transactions - 👍 Helpful customer service - 🚀 Efficient claims process - 👍 Affordable insurance rates **Cons** - 🐛 App crashes and connectivity issues - 🔍 Inaccurate driving tracking - 💰 Unexpected premium increases - 🤔 Misleading information from agents - 🕰️ Slow response from customer service **Commonly reported bugs** - Unable to remove vehicles from policy - Blank screens and pages when trying to access information **Most requested features** - Ability to view and print insurance documents in-app - More transparency on policy changes and renewals - Better integration with other apps and services ## Newest reviews (10 of 463) ### 4/5 — Spinach 809 *2026-08-28, version 9.4.0* Spinach 809 ### 2/5 — Prices are ridiculous *2026-08-23, version 9.4.0* I started off at 198 now paying almost 500 no accident on my fault and it keeps going up and up . ### 5/5 — Excellent All Around *2026-08-17, version 9.4.0* App is easy to use. Customer service is efficient, fast, knowledgeable and responsive. ### 5/5 — Ease of filing a claim *2026-08-17, version 9.4.0* Easy to do, just follow instructions ### 5/5 — Lovin it *2026-08-15, version 9.4.0* I like this. ### 5/5 — Great customer service *2026-08-15, version 9.4.0* 5 stars after finishing opening a policy. The representative was extremely helpful and took the time to explain every detail of the insurance policy clearly. I was previously insured with another company, and after switching to Liberty Mutual, I’m saving $540 a year. I’m very satisfied with the service and the savings ### 3/5 — Needs to save incomplete claims across app launches *2026-08-13, version 9.4.0* I was probably 90!% done entering a claim and I was distracted for long enough for screen saver to lock and the app lost everything I had entered. So I had to speed enter the minimum info (text blocks set to “later”) and don’t knows of stuff I had previously populated just to force the claim to be saved. Assuming I’ll be able to edit stuff later. App should save all data entered to allow user to continue at any point later. Including time (.could be hours) or power cycles of device (battery depletion. ### 1/5 — Creepy App *2026-08-12, version 9.4.0* The only way I can receive a safe driver discount is to allow the app to track my every step. Other companies track the car itself but not this one. If I get in a poor driver’s ride share I have to remember to go in and check that I was not the driver for every segment of travel. I am planning to change insurance companies for this alone! ### 5/5 — Customer service representative *2026-08-10, version 9.4.0* I forgot her name but the lady that help me was very patient she went over all the information. She didn’t yell also I didn’t since as if I was taking slow because of my head injury.. I want to say thankyou so much for your patience & time .. Spiritual peace and blessings🙏🏾🫶🏽!! Thankyou liberty mutual for allowing me an my family to be apart of your insurance.. please help find my Representative name 🫶🏽 ### 1/5 — Extremely Disappointing Experience with Liberty Mutual RightTrack *2026-08-10, version 9.4.0* I would strongly caution anyone considering Liberty Mutual’s RightTrack program to read the fine print and not rely solely on what the representative tells you. The biggest issue for me is the way the discount was represented when I enrolled. I was specifically told by the Liberty Mutual representative that the RightTrack discount was permanent. I understood that to mean that once I completed the program and earned the discount, that discount would continue as long as I remained a Liberty Mutual customer and maintained the applicable policy. That is not what happened. The discount turned out to be good only until the next renewal, at which point it can be removed or recalculated. Had the program been accurately explained to me as a temporary, renewal-based discount, I would have made a different decision. Being told that the discount was permanent and then discovering that it wasn't is extremely frustrating. I found the RightTrack driving assessments to be unreliable and prone to false positives. I had three hard-braking events detected in one 2-mile drive. The only hard-braking events that were ever detected during my assesment period., two of whigs were in my own driveway. I lost 5 points on my score that day, in which my score went from 95 to 90. Liberty Mutual reviewed it and determined that the app had some GPS anomalies during that trip and agree to remove that driving event. However, they never restored the points I lost, despite assuring me they would during two separate calls. When an automated system is being used to determine something as important as an insurance discount, it should be accurate, and when it isn’t Liberty Mutual should be responsive and helpful. The whole experience left me feeling that RightTrack is designed primarily to make the initial insurance price look more attractive rather than provide a meaningful long-term discount. If you are considering RightTrack, get the exact terms of the discount in writing and do not assume that a representative's verbal explanation means the discount will remain after renewal. I would also be very cautious about trusting the driving data generated by the system. Based on my experience, I cannot recommend RightTrack, and I am extremely disappointed with Liberty Mutual's handling and representation of the program. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculous *2026-09-01, version 9.4.0* Horrid app. Got a policy and immediately ran into glitches. Never again. ### 1/5 — Upset *2026-08-28, version 9.3.0* Cannot update the app due to the OS being less than 18.0 🙄 ### 1/5 — Needs to be *2026-08-28, version 9.4.0* My payments Quadrupled they need to be investigated for fraud ### 1/5 — Can’t open with new changes. *2026-08-28, version 9.3.0* No download available for current changes. Apple doesn’t work. Deleted app as directed by customer service. Not enough. Still can’t open using app on iPhone iOS 17.7.1 ### 1/5 — Requires IOS 18.0 *2026-08-27, version 9.4.0* I can no longer use the app on my iPhone 13 ### 1/5 — Can’t open with new change *2026-08-25, version 9.3.0* No download available for current changes. Apple doesn’t work. Deleted app as directed by customer service. Not enough ### 1/5 — Awful *2026-08-18, version 9.4.0* App is absolute garbage. Doesn’t load policy or billing information. Have been waiting for a policy number for 2 days. Won’t be renewing after this policy expires. Trash app. ### 1/5 — Fix your app *2026-08-16, version 9.4.0* Got three emails stating my payment method has been updated. The app hasn’t changed to my new card and still shows the expired card ### 1/5 — New Update won’t let me use the app *2026-08-15, version 9.3.0* I can’t update to the latest iOS, so I’m stuck unable to use the app. Considering switching to a different provider because this is so inconvenient. Why would you lock out a portion of your users after an update? ### 1/5 — RightTrack is RIGGED! *2026-08-15, version 9.4.0* The Liberty Mutual RightTrack “discount” program is rigged and they take ALLLLL you phone’s data from you! Do you drive on any highway? Do you drive home from work in the afternoon? The only score you can receive is lower and will harm your rate, not help it! This is deceptive and how they get you. Don’t trust the app, it doesn’t tell you the truth. RIGHTTRACK IS A SCAM! ## Most praised reviews (10 highest-rated) ### 5/5 — Insurance services *2026-08-30, version 9.4.0* Policy ### 5/5 — Good *2026-08-30, version 9.4.0* Easy to use, good site. ### 5/5 — Liberty Mutual is the way to go! *2026-08-29, version 9.4.0* The app is really easy to use, better than the one from other companies. ### 5/5 — Great App *2026-08-26, version 9.4.0* Works as it supposed to! ### 5/5 — Easy to use *2026-08-24, version 9.4.0* Easy to use. Quickly added an extra car and bought home insurance via app ### 5/5 — Online data *2026-08-22, version 9.4.0* Easy to understand ### 5/5 — The policy owner *2026-08-20, version 9.4.0* Convenience, easy to understand. Great! Thanks ### 5/5 — APPreciate *2026-08-19, version 9.4.0* This app is easy to navigate and has access to all documents in one place! ### 5/5 — Insurance app *2026-08-18, version 9.4.0* Really nice app ### 5/5 — Liberty Mutual review *2026-08-18, version 9.4.0* Very interactive and educational --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*