# Liberty My Account — user reviews > 172 indexed App Store user reviews of Liberty My Account by Smart Energy Systems LLC, rated 4.60/5 from 12,846 ratings. - Source: https://appshunter.io/ios/app/liberty-my-account/id1531641480/reviews - App overview in markdown: https://appshunter.io/ios/app/liberty-my-account/id1531641480.md - Rating breakdown: 5★ 10,784 · 4★ 827 · 3★ 306 · 2★ 145 · 1★ 784 ## What do users think of Liberty My Account? Overall sentiment: negative **Pros** - 👍 Convenient - 🚀 Better than web - 🚀 Helpful **Cons** - 🐛 App doesn't work - 🐛 Constant login issues - 🐛 Payment issues - 🐛 Incomplete information - 🐛 Clunky interface - 🐛 Outdated information - 🐛 Unreliable outage updates - 💰 Convenience fee **Commonly reported bugs** - App crashes frequently - Login issues - Payment processing errors - Incomplete or inaccurate information display **Most requested features** - Dark mode option - Ability to view past bills - Improved payment processing - Better account management features ## Newest reviews (18 of 172) ### 1/5 — Terrible customer service *2026-06-13, version 1.19* Get no response when I have questions about my bill ### 1/5 — Doesn’t do much *2026-06-11, version 1.19* It’s not a great app. The app does not allow input where it requires it. For example, I have a power outage currently. If I go into the app to report the outage, it requests my phone number before submission, however there is no way to put in the phone number. There’s no cursor, there’s no number pad, just an empty box where a phone number should go and no way to put it in. It’s a nice try for an app, but it doesn’t really do much. ### 1/5 — Zero stars. Not a functioning App. Fire your IT guy. *2026-06-08, version 1.19* Whoever coded this app needs to be fired. Hasn’t worked in months through different phones and deleting and reinstalling the app. With my high bills you should be able to make an app. Fix it ### 1/5 — App is terrible *2026-06-02, version 1.19* Not at all intuitive. Ugly colors ### 1/5 — Broken app *2026-05-30, version 1.19* Why is the app all messed up, and the purple text is really hard to read ### 1/5 — Poor usage *2026-04-29, version 1.19* Can not transfer service from the app as “supposed to be able to do”. Can never get a human to pick up when I try to call! And the 3 business day wait to get a call back when trying to set up service at new address is just ridiculous! ### 1/5 — Terrible App *2026-04-23, version 1.19* This app is frustrating. The information always inaccurate. Maybe it’s not the app and the local liberty company is the problem. But we’ve had issues time and time again. ### 2/5 — Refund prosses is ridiculous *2026-04-20, version 1.19* I created an account with them late March early April and I asked for a refund due to the fact that I didn’t need gas at the refund process is taking all the way from late March early April into May it didn’t take me that long to make a deposit. It shouldn’t take me that long to get my money back. That is extremely ridiculous. They need to change their process of refunds anybody that requested a refund should be able to obtain their money it should not take almost 2 months for them to get their money back when they didn’t take two months to pay the company ### 1/5 — Least Functional App Ever *2026-04-03, version 1.19* There are buttons to do all the things that you would hope for a utility app to do. Sadly, these buttons hardly ever work. ### 1/5 — Not working *2026-03-25, version 1.19* Terrible app. Does not work at all. They have always had the worst payment system and now it’s worse. Seems like it’s on purpose 🤨 ### 3/5 — Upgrade *2026-03-25, version 1.18* The system keeps telling me that there is an upgrade but every time I go to the AppStore to do so there’s nothing there to upgrade this has happened three times, I’m confused. ### 1/5 — App Sucks *2026-03-18, version 1.19* $600 is the maximum you can pay at any given time so you have to setup multiple payments. This app is trash. ### 1/5 — Horrible stay away from this company *2026-03-15, version 1.19* By far the worst electrical company I’ve worked with. Bills are insane and get multiple bills in a month all with different prices. ### 1/5 — Errors for everything *2026-03-13, version 1.19* Have to end up calling for everything, this app just doesn’t work. My balance doesn’t even appear. Can’t make a payment. Enrolled for recurring payments…doesn’t work! App is a waste of time. ### 3/5 — Works poorly in dark mode *2026-03-02, version 1.19* The details are hidden by white backgrounds with white font ### 1/5 — Horrible app *2026-02-20, version 1.19* Was easier to pay on my desktop without making an account. ### 4/5 — Price *2026-02-05, version 1.18* Delivery charge is higher than actual consumption charge. ### 1/5 — Via app payments *2026-02-04, version 1.18* Liberty is the only utility app that charges me a fee to pay my bill through the app all my other utility accounts don’t charge me an extra fee ## Most critical reviews (10 lowest-rated) ### 1/5 — Card *2026-08-20, version 1.19* The app never saves the card that you put on file so you have to enter it every time. ### 1/5 — Sucks *2026-08-18, version 1.19* Not user-friendly at all for this size of company you should have better software and make it easier to pay these ridiculously high bills ### 1/5 — App is broken *2026-08-15, version 1.19* The entire app is busted. It refuses to load and just looks unpolished. Everything is formatted like Login.mainBtn or login.contactus which makes the button/link not work, or takes so much space that you can’t read it ### 1/5 — Payments on app don’t work *2026-08-15, version 1.19* It will never let me pay my balance threw the app please fix soon I get tired of calling everytime ### 1/5 — Email payment confirmation - payment did not go thru Liberty! 👎 *2026-08-12, version 1.19* Made a payment via app on 08/06/2026, I received a email notification that my payment would go through on 08/07/2026. Then I received my next bill on August 12. Overdue, I called Customer Service and they could not help me! Poor company! ### 1/5 — Payment method Options limited *2026-08-05, version 1.19* Don’t love that I can’t use my credit card to make this payment . ### 1/5 — Doesn’t Accept My Checking Information *2026-08-04, version 1.19* For whatever reason any payment attempt via this app using my checking account fails. That is no matter if I tweak my name because it asks for it. It recognizes my bank when I enter routing number and I know I entered the bank account correctly reading it also off the check (for routing) after 10 plus attempts over the course of a year. Ridiculous. Why ask for the name. It’s a joint account. Gave up. Only app that fails my payments. So snail mail. Who mails checks anymore anyway. Annoying ### 1/5 — Login process terrible *2026-07-15, version 1.19* Why do I have to pick a state before I login? Also put the states in some sort of order…. Thanks ### 1/5 — Liberty is a scam *2026-07-12, version 1.19* The app does not show day to day usage. Water line broke on the street and liberty making me pay for it when it happens on their end. ### 1/5 — Worst app *2026-06-14, version 1.19* Your app is the worst can’t pay from your app. This is my 100th review don’t you get it yet ## Most praised reviews (10 highest-rated) ### 5/5 — Water *2026-07-08, version 1.19* Liberty water is the best water company we have ever had living 45 years in Hewlett NY. We have owned our own homes in these years. ### 5/5 — Great *2026-06-22, version 1.19* Very user friendly ### 5/5 — It’s worth *2025-11-01, version 1.18* Very convenient..works for me ### 5/5 — Rates too high!!! *2025-09-01, version 1.18* Our bill is enormous! Over $100 more than the same time last year! The rate hike of almost 40% is awful! There are 2 people in an average size home. We are retired seniors! This is ridiculous! Do better Liberty!!! ### 5/5 — Liberty - consumer friendly *2025-08-10, version 1.18* Great user friendly website! Thanks! ### 5/5 — App *2025-06-05, version 1.18* Great app easy to negate through thanks for all you guys do , keeping our lights on for us 😃 ### 5/5 — Convenience fee *2025-02-20, version 1.17* STPUD doesn’t charge this. Why do you? ### 5/5 — Simple to use *2025-02-05, version 1.17* It is quick and simple to use after setup. ### 5/5 — Bill pay not available *2024-12-13* When the app first rolled out it was wonderful and everything functioned. Then almost a year ago, an update was made that broke the ability to pay the bill using the app. It hasn’t worked since. Also the has been no communication regather app Or issues or giving an ETA when it will be fixed. ### 5/5 — Convenient *2024-11-05* I’ve two properties and being able to quickly see the bill for my rental property helps with getting that paid asap. Also I travel a lot so being able to see what I owe when I’m not home puts me at ease. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*