# Liberty Tax — user reviews > 62 indexed App Store user reviews of Liberty Tax by Liberty Tax Service, rated 4.40/5 from 146 ratings. - Source: https://appshunter.io/ios/app/liberty-tax/id1537625870/reviews - App overview in markdown: https://appshunter.io/ios/app/liberty-tax/id1537625870.md - Rating breakdown: 5★ 120 · 4★ 2 · 3★ 2 · 2★ 5 · 1★ 17 ## What do users think of Liberty Tax? Overall sentiment: positive **Pros** - 👍 User-friendly interface - 🚀 Fast and efficient service - 😊 Friendly and professional staff - ✅ Easy appointment scheduling - 💡 Convenient document uploading - 💰 Helps maximize refunds - 🏠 Remote filing capability - 👨‍💼 Knowledgeable tax preparers - 💯 High recommendation rate - 🔄 Repeat customer loyalty **Cons** - 🐛 Upload feature issues - 🐛 App not loading/crashing - 🐛 Login/account linking problems - 👎 Telemarketing concerns - ⚠️ Inconsistent app functionality **Commonly reported bugs** - File uploads fail frequently - Cannot upload more than one file at a time - Uploads fail with no error message - App does not load upon download - Next button unresponsive on personal information screen - Verification code for linking previous accounts never arrives - Unable to log in, says email or password wrong - Cannot get logged in - Problem uploading tax documents from phone files - App acts like it will upload but stays on add document page **Most requested features** - Add dark mode - Add widget - Add Face ID - Improve document upload reliability - Fix account linking for previous customers - Remove telemarketing opt-in from terms of service ## Newest reviews (13 of 62) ### 5/5 — Liberty tax review *2024-03-06, version 3.6.6* The experience I had today getting my taxes done at the office in Roy was an exceptional. The experience with the office manager, Vivian, help to make my day. I was able to have a return on my taxes because of her professional and knowledge of taxes. I went away with a smile on my face. Can’t wait to return next year. ### 5/5 — Liberty is awesome *2024-02-09, version 3.6.6* This is the only place we go for our taxes Christina is the only one I trust with my taxes ### 5/5 — Libert tax *2024-02-07, version 3.6.6* They are such a big help at Libertytax, they are very nice there and would recommend other people coming here ### 5/5 — Pamela English *2024-01-30, version 3.6.5* The process went smoothly, as it happens every year. A J is professional, friendly and knowledgeable. Also his employees are welcoming and friendly. I recommend Liberty Tax whenever I can. ### 5/5 — Great service *2024-01-12, version 3.6.4* Excellent customer service 👍 ### 5/5 — Taxes 23 *2023-02-28, version 3.2.3* Ania you are my new favorite tax professional hope you’re back next year 👍🏻👍🏻 ### 5/5 — 4years and up *2023-02-20, version 3.1.1* My 4 year old loves this app thanks liberty Tax! He finds this app very useful to file mine and fathers taxes! Glad y’all made it kid friendly I highly recommend this app for your children to file your taxes! This app is accurate for 4 years and up!!! ### 5/5 — Liberty tax is Framingham *2023-01-26, version 2.12.3* My son is 17. First filing! Joey did such a good job telling him what to expect as he gets older and makes more money. We will never go to anyone else! Glad to see his family biz grow! ### 5/5 — Great service *2023-01-22, version 2.12.3* Fast easy and friendly service. I called and shot an appt the same day. Shah was great and helped me answer questions and even gave me a discount. Thank you very much Shah ### 5/5 — Awesome *2023-01-16, version 2.12.3* Very helpful and explained everything we asked of them. we will be back again next year thanks again….. ### 3/5 — needs update *2022-08-10, version 2.6.4* add dark mode ### 5/5 — Tax review *2022-04-06, version 2.1.5* So I got my taxes done today. Kelly helped me with everything i needed and did everything she could to get me my best refund possible. I will definitely continue to keep going back!! Thanks for everything Kelly your amazing! ### 5/5 — Taxes *2022-04-05, version 2.1.5* I recommend anyone who wants a fast tax return to file with liberty tax there great at what they do and it’s super easy thanks crystal wing appreciate ur help ## Most critical reviews (10 lowest-rated) ### 1/5 — Upload broken *2023-03-16, version 3.2.3* The most important feature this app could have is to upload documents in a secure method & it’s broken & does not work. You still have to fax, email or use snail mail. What’s the point of the app if this feature does not work? ### 1/5 — App not loading *2023-01-29, version 3.1.1* Just downloaded the app and it does not load. Please help fix this bug. Since I have not been able to use I am giving it a 1 star (for now) ### 1/5 — If you’re a previous customer it’s impossible to link the app to your account! *2022-08-30, version 2.7.4* I created my account followed all the instructions, what’s bizarre is to create an account they send you a text code to verify. Then if you’re a previous customer to link your account so you can have access to your returns they give you the option to text a verification code, but it never comes. Now I have to waste hours scanning my tax return so I can make it into PDF for my records. ### 1/5 — Telemarketing *2022-04-24, version 2.1.5* My local Liberty Tax guy is great. But the Terms of Service with this app is something I won’t agree to. Namely opening myself up to a lot of telemarketing and spam as a part of their agreement. Change that, and I’d certainly install it. ### 1/5 — Terrible *2022-03-17, version 2.1.5* I was not able to get logged in. ### 1/5 — Not working *2022-03-07, version 2.1.5* This app doesn’t work. When I enter my personal information, the ‘Next’ button does not work. I click on it but nothing happens ### 1/5 — Smhhh *2022-01-26, version 1.12.8* THIS APP DONT WORK ! ### 1/5 — Login *2021-01-25, version 1.0.8* Not sure if it’s the same liberty tax I know of but when I did my taxes online then I downloaded app and I can get logged in saying email or password wrong.Not when I wrote the information down I used. ### 2/5 — needs update *2025-09-20, version 3.9.2* add dark mode, widget & Face ID ### 2/5 — File uploads fail 90% of the time *2023-03-07, version 3.2.3* You can only upload 1 file at a time, the upload will usually fail with no error. The whole point of this app is so I can upload documents to you guys to work on, but if I have to do it at the computer, it’s not useful on my phone now is it? Appointments are useless, never get a call or information back from the office. I have to physically show up each time and make an appointment to get any progress it seems. ## Most praised reviews (10 highest-rated) ### 5/5 — General Manager *2026-04-05, version 4.0.0* It is always nice to work with Arcelia , very professional tax advisor . Thank you, see you next year 😊 ### 5/5 — Great Service *2026-02-08, version 3.9.2* I had a great experience with Liberty Tax Service. Ebonique and her staff are amazing! ### 5/5 — Liberty Taxes *2026-01-13, version 3.9.2* Ronana is the best💪🏽 ### 5/5 — John *2025-02-27, version 3.7.0* John is a very nice person he is very profesional man I recommend him 109% ### 5/5 — Liberty tax Morgantown *2025-02-11, version 3.7.0* Kathy Pineault so let me start by telling you how easy it was to make an appointment and it was very nice walking in customer service was great and top-notch on everything when I walked in the building Kathy made it so easy for me to be comfortable and took care of me she is top-notch if anybody who needs their taxes done and wants to feel comfortable go see Kathy at the morgantown branch! ### 5/5 — Tax *2025-02-06, version 3.7.0* Very nice and efficient ### 5/5 — They did amazing *2025-02-04, version 3.7.0* Lynn and the team were a pleasure to work with. She was incredibly patient and supportive throughout the entire process, making everything smooth and stress-free. ### 5/5 — Taxes *2025-01-31, version 3.7.0* I did my taxes today at liberty taxes and Cleo was amazing I go back every year to do my taxes never had any issues.thanks again Cleo. ### 5/5 — Good place to do your taxes *2025-01-29, version 3.7.0* Mathew was so nice when I got In He greeted me even though I was late he still took me in I will always come every year an there hot coffee ready ### 5/5 — Liberty Tax *2024-12-10, version 3.7.0* Mark has been an absolute blessing in my life for over 5 incredible years! Their customer service is top-notch—always fast and friendly! I can’t express how grateful I am for the way he’s taken care of my taxes each and every time! Truly a fantastic experience! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*