# LIC Digital - NRI — user reviews > 63 indexed App Store user reviews of LIC Digital by Life Insurance Corporation of India, rated 4.80/5 from 1,598 ratings. - Source: https://appshunter.io/ios/app/lic-digital-nri/id6605939581/reviews - App overview in markdown: https://appshunter.io/ios/app/lic-digital-nri/id6605939581.md - Rating breakdown: 5★ 1,431 · 4★ 88 · 3★ 26 · 2★ 8 · 1★ 45 ## What do users think of LIC Digital? Overall sentiment: negative **Pros** - ⭐ Easy access to policy information **Cons** - 🐛 Frequent app crashes and bugs - 🔍 Difficult to navigate and use - 🌐 Doesn't work well outside India - ⏱️ Slow and unresponsive app - 🤖 Poor customer service **Commonly reported bugs** - App redirects to App Store to install NRI version when already installed - Date input field not working properly - Inability to proceed with online claims and payments **Most requested features** - Improve app stability and performance - Make the app more user-friendly and intuitive - Enhance functionality for international users - Provide better customer support ## Newest reviews (18 of 63) ### 3/5 — Date of birth only allows numbers *2026-07-04, version 1.0.6* Trying to login is a tougher. MPIN never works. Login with OTP - can’t enter date of birth with ‘/‘ in the date field very difficult ### 1/5 — Worst service and worst app *2026-04-16, version 1.0.4* Not allowing me to login with correct login credentials for Nri ### 1/5 — Wrost login experience *2026-04-11* This has been an extremely frustrating experience. I’ve been trying for several days to pay my LIC policy online, and every single time I attempt to log in, I’m greeted with the same generic error message: “Apologies, we are experiencing a technical issue. Please try one of the alternate login methods.” None of the suggested alternatives actually work, which makes the message feel meaningless and unhelpful. For a service that deals with something as important as insurance payments, this level of unreliability is unacceptable. There is no proper explanation, no clear resolution timeline, and no effective support provided. Customers should not have to struggle repeatedly just to complete a basic transaction. This issue needs urgent attention, and the system must be fixed to ensure a smooth and dependable user experience. ### 1/5 — Would give this app 0 star if there was an option *2026-02-03* One of the most stupid application. Takes hours to login and keeps spinning like a never ending serial. Even their support link gives a cloudflare block what a stupid application Also their app has a password policy that expires and asks to reset. Once you try to reset it will send an otp to registered email. The problem is the OTP either never comes or it comes a day later. What a waste of application ### 1/5 — App *2026-02-02, version 1.0.4* Worst app experience I’ve ever had. I’ve been trying to log in for the last 2 months and every single time it shows “technical problem, try after some time.” Nothing gets fixed. What’s the point of an insurance app if customers can’t even access their account? Very disappointing. ### 1/5 — Not able to reset password *2026-01-22* The app is ok as it allows me to view my policies and make premium payments but I am not able to reset my password and keep getting error ### 2/5 — Many Critical Features Missing *2025-12-26* The app/website doesn’t alert you in a timely manner, of a bill when it is due. So they charge the customer a late payment penalty. Next, their UPI doesn’t work for NRI and Net Banking payment option results in time out error and they make you wait 30 minutes after each attempt even when it is their technical fault. The app times out while you’re actively working in it. It is very slow; every click makes us wait several seconds. ### 1/5 — Worst app *2025-12-04* During password reset if there is an error we need to request OTP again and again, but in email it says OTP valid for 15 mins. While trying to pay premium with out login it says check internet connection. Worst experience ### 1/5 — User experience and response time *2025-11-30* It’s not intuitive and relatively slow compared to any other site ### 1/5 — Worst app *2025-11-08, version 1.0.4* This is the worst app ever created! Worst design, never works fast, most of the time end up leaving it to try again later after endless waiting. ### 1/5 — Pathetic online portal and web app *2025-10-14* Throw your IT team members out of your organisation and hire a better group. ### 1/5 — Below par *2025-10-08* Such a low grade application. Email OTP received after more than 10 minutes and cannot change my password. Used same old PWD from last time and cannot login. Don’t know, how LIC is surviving with this kind of support ### 2/5 — No return button to home *2025-10-08* Clicked on apply lic card. Got an error . But still in the same page and no option to go back to home page. Close the app and reopen to go to home. The great design and testing team. Silly guys. Come on where are you still ### 1/5 — App not working *2025-10-04, version 1.0.4* App not working Even working very slow ### 1/5 — Useless app *2025-09-29* Not at all working properly everyone error. How to make online loan payments ### 3/5 — Sreeash *2025-09-20* App looks good Payment UPI not working Services registration have issues while entering phone number there is no keys shown iPhone 16 Pro ### 3/5 — UI is not great *2025-09-19, version 1.0.4* Need a lot of improvements in the app. It doesn’t even have an option to login with a Face ID. And once again, the UI is a bit confusing and not easy to navigate through either. ### 1/5 — Always buffering *2025-09-05* When I am trying to login always buffering. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot Register MPIN *2026-08-12, version 1.0.6* Worst app ### 1/5 — Login not working *2026-08-10* Always keep complaining about captcha and biometrics, have not set any thing ### 1/5 — Cannot Login on iPhone *2026-08-10* Tried all the options to Login to the app but it doesn’t work - no error message and login button click doesn’t work at all. I don’t know how others are using this app and how did this app got 4+ star rating. It not worth 1 star rating as well. ### 1/5 — Shut down your company *2026-07-28* Worst app ever seen You cant pay via upi It foes not reflect in upi apps Frustrating app Please shut down this app ### 1/5 — Date of birth format issue *2026-07-17* Date of birth format is DD/MM/YYYY. But it is not allowing me to enter “/“ due to number key pad which doesn’t have / key. I don’t think they even tested the app when releasing to public. ### 1/5 — Worst app *2026-07-05, version 1.0.6* Worst app I ever experienced tried to login with forgot password, once you request for OTP it supposed to receive instantly and app itself says its validity is for 15 minutes but the OTP receives next day in your mail. Ha ha ### 1/5 — Very Poor App *2026-06-14* Very baad very poor application ### 1/5 — No data available *2026-05-27, version 1.0.5* I am not sure what has happened, all the data has been removed. I am not able to see any policy data. This needs to be fixed asap. ### 1/5 — Billing info not there *2026-05-27* Not showing the billing info and policy details. Unnecessary information all over the place. ### 1/5 — Always shows technical error *2026-04-30* Unable to change password ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2025-11-14* Excellent and handy. Very easy to use. ### 5/5 — Vivek *2025-08-30, version 1.0.2* Very good platform ### 5/5 — Renewal premium payment *2025-04-29, version 1.0.1* Very user friendly ### 5/5 — APP Not working from USA redirect to app download to NRI Digital, while it’s already installed *2025-04-25* APP NRI digital NRI is already installed, it’s check location and redirect to app installation. It’s a BUG please Fix it ASAP same issue with website as well ### 5/5 — Very bad experience as always *2025-04-24* Be it their website or app , it never works . I should have never opened a policy with LIC. The app keeps buffering, the website is also same. No proper customer service. In this digital age , LIC is stuck in time. Horrible experience!!! ### 5/5 — Wonderful App *2025-02-25, version 1.0.1* After downloading and login, noticed one of my premium was pending. Just quickly able to pay using the app and completed the process in a minute. ### 5/5 — Rakesh Tripathi *2025-02-23, version 1.0.1* Very nice ### 5/5 — All information available and easy *2024-12-15* We can view the policy information and easy accessible. ### 5/5 — Perfect app *2024-12-12, version 1.0* After a long time. This is a very good app. Hope it will be maintained and consistently it will be used . Needs to be well marketed . ### 5/5 — Never waste your money with LIC *2024-09-19, version 1.0* I lost of huge money with lic, without knowing any other options in market, simply accepted lic agents words, now he became a corepathi and I’m poor after 20 years of premium paid. I mean lic returns very poor amount in maturity…..sure 100% loss to you. So think n number of times before you do / continue further. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*