# Lieferando.de — user reviews > 331 indexed App Store user reviews of Lieferando.de by Takeaway.com Central Core B.V., rated 4.70/5 from 20,450 ratings. - Source: https://appshunter.io/ios/app/lieferandode/id419724490/reviews - App overview in markdown: https://appshunter.io/ios/app/lieferandode/id419724490.md - Rating breakdown: 5★ 17,273 · 4★ 2,072 · 3★ 539 · 2★ 131 · 1★ 435 ## What do users think of Lieferando.de? Overall sentiment: negative **Pros** - 💳 Easy payment options - 🚀 Smooth ordering process - 🌍 Supports multiple languages **Cons** - 🕰️ Inaccurate delivery time estimates - 🤖 Poor customer service and lack of communication - 🔍 Unreliable order tracking - 💰 Hidden costs and lack of price transparency - 🚫 Inability to cancel or modify orders **Commonly reported bugs** - Orders disappearing from history - Incorrect order status updates - Compatibility issues with older devices **Most requested features** - Customizable notification settings - In-app messaging with delivery drivers - Detailed menu information and allergen labeling ## Newest reviews (12 of 331) ### 3/5 — Nicht schlecht , aber viele Einschränkungen auf dem Land *2026-08-15* Hier in der Kleinstadt gibt es leider nur das eingeschränkte Angebot. Die Restaurants müssen ihre Lieferanten selber stellen, daher gibt es nach 22 Uhr eigentlich nichts mehr (Genießbares) zu essen und vor 17 Uhr auch nur Döner. Außerdem sprechen die meisten Lieferanten kaum bis gar kein Deutsch (warum ermöglicht Lieferando keine Kurse?) oder Englisch und haben es oftmals schwer, meine Adresse zu finden (trotz Handy-Kommunikation). Und obwohl es hier in Freising einen guten Mexikaner und einen passablen McDonald's gibt, sind diese nicht Teil des Lieferando-Angebots, weil es sich für sie wohl finanziell nicht lohnt, extra einen Fahrer bereitzustellen. Und obwohl es mehrere Inder, Italiener und Asiaten gibt, gibt es anderes wiederum überhaupt nicht. Wer kein Auto fährt, ist also hier in der Kleinstadt nach wie vor eingeschränkt, was das Lieferando-Angebot angeht. Hinzu kommen die teils hohen Mindestbestellwerte im Vergleich zur Stadt, wo man sich sogar rund um die Uhr halbwegs gut bezahlbar beliefern lassen kann (für Menschen mit eingeschränkter Mobilität, die nicht nur "Essen auf Rädern" wollen, natürlich hilfreich). Also da geht noch mehr "auf dem Land" - man müsste den Restaurants diesbezüglich entgegen kommen! **Developer response:** Hey Amy, vielen Dank für deine Nachricht. Bitte beachte, dass wir auf Restaurants mit eigenen Fahrern keinen Einfluss auf die Öffnungszeiten, Mindestbestellwerte oder Lieferkosten haben, da diese direkt von den Restaurants festgelegt werden. Gerne leite ich dein Feedback jedoch an das zuständige Team weiter, da wir stets an Verbesserungen arbeiten. Liebe Grüße Serhat Team Lieferando.de ### 2/5 — My voucher is not working *2026-06-09, version 36.29.0* I spent over 100 euros last order and now knew vouchers and the old one doesn’t work :( ### 1/5 — Commande jamais reçue *2026-06-03* Commande jamais reçue et aucun remboursement non plus **Developer response:** Good morning, Thank you for your feedback. We are sorry to hear that. Please send us a message with your order number to info@lieferando.de or contact us through our social media channels so we can take care of it. Kind regards Mari Team Lieferando.de ### 1/5 — Bad customer service *2026-05-25* Very unreliable service. The order arrived more than 45mins late (as per initial estimated delivery time). The app keeps revising delivery time as per their convenience and then calls a 45mins late delivery successful. Customer service was of no help **Developer response:** Hi, Thanks for your message. I'm very sorry for the inconvenience. Feel free to contact us through our social media channels so that we can address your concern as soon as possible. Kind regards Serhat Team Lieferando.de ### 1/5 — SCAM *2026-05-16* la commande n’est jamais arrivée. Impossible de contacter qui que ce soit **Developer response:** Hi, We're sorry to hear that. Please send us a message via email to info@lieferando.de or via the usual social media channels so that we can check your request as soon as possible. Kind regards Serhat Team Lieferando.de ### 4/5 — Hmmm… *2026-05-05, version 36.26.0* Is it me or has the PayPal option for payment have been removed?🤔😒 ### 2/5 — Terrible *2026-05-02, version 36.26.0* Terrible experience. Poor consumer support. Keep waiting and the only support i get a robot can only answer 2 questions with no copy and paste answer. Never again. ### 1/5 — The worst food delivery app *2026-05-02, version 36.26.0* Multiple occasions food says delivered but not there, and guess what, no way to contact anyone. Absolutely never download this disgusting scam of an app if I could give 0 stars I would I hope one day they go out of business so nobody has to interact with this abysmal failure of a company. ### 1/5 — If you get your food is kind of up to chance *2026-04-21, version 36.25.0* I ordered food waited for an hour they said they were on their way and gave it away to someone else when I tried to file for a refund they said there was nothing they could do so I wouldn’t recommend ### 1/5 — Stole my money and didn’t get food *2026-04-01* Ordered at like 1 AM, we were tired from the flight and hungry. The app only accepts card payment so we had to pay via card and not cash. We paid and 2 hours later it didnt come. No way to contact support and no way to contact the restaurant (ghost kitchen, no number). So they stole about 30 euros from us basically **Developer response:** Hey, Sorry to hear that you didn't receive your order. Please send us a message with your order details via email to info@lieferando.de or contact us via the usual social media channels like Facebook, Instagram, or X so that we can check your request as soon as possible. Thank you for your understanding and have a nice day. Kind regards, Betül Team Lieferando.de ### 1/5 — Ok when it works awful when it doesnt *2026-03-27, version 36.23.0* Great as long as nothing goes wrong with the order, then you are at the mercy of an awful AI that doesnt work, price match also doesnt work and is a joke. ### 2/5 — Great concept, but poor issue resolution *2026-03-27* I really appreciate having a delivery service like Lieferando, it’s convenient and easy to use, especially on busy days. However, I’ve had multiple experiences where items were missing or orders were incorrect. The biggest issue is that there’s no clear or effective way to resolve these problems. Once the delivery is completed and the driver has left, it becomes very difficult to file a claim or follow up. There should be a straightforward option within the app to report missing or incorrect items and request a refund or reimbursement. Because of this, I’m giving 2 stars. The service has a lot of potential, but the lack of reliable customer support and resolution options is frustrating. I hope they improve this, as it would make a big difference in the overall experience **Developer response:** Good morning, Thank you for your feedback. We are sorry to hear that. Please feel free to send us a message anytime with your order number to info@lieferando.de or contact us through our social media channels so we can take care of it. Kind regards Mari Team Lieferando.de ## Most critical reviews (10 lowest-rated) ### 1/5 — Very Bad *2026-08-29, version 36.34.0* Took over 2.5 hours for cold food. Absolutely unacceptable. Also missing items and blamed the vendor. Asked for refund, they said it’s too late. I will never use this company again. No consolation at all. Zero. ### 1/5 — No support *2026-08-27, version 36.34.0* Good luck trying to get support for issues. You’ll have a wonderful Chatbot that spams the same thing over and over. Lost money over their incompetence ### 1/5 — Lousy app with no support *2026-08-15, version 36.33.0* Changing or cancelling an order is not possible. AI agent is a joke. App shows and orders from different cities without you realizing. I am done with this ### 1/5 — Used to be convenient. Ruined by AI. *2026-07-30* Completely hopeless service these days. Got worse and worse every year. Lost orders that get marked as delivered when the restaurant wasn’t even open. No option to update or resolve an order issue with the restaurant directly, leading to negative reviews when the restaurant could have otherwise fixed their mistake or inform about delays. Instead, you sometimes wait for hours wondering if the order was even received by anyone. Coupon codes often don’t work when you enter them and the AI assistant doesn’t even address the problem that you are experiencing while a human would understand the issue in less than 5 seconds. Another service ruined by AI. Time to roll back the clock, I can’t take it anymore. Just order directly from the restaurants that you like - it helps them as well. **Developer response:** Hey, Thank you for your message. We're sorry to hear that you've had such disappointing experiences with our service. We understand how frustrating it is when orders are incorrectly marked as delivered, issues cannot be resolved quickly, or you do not receive the support you expect. We also appreciate your feedback regarding order communication, vouchers, and the support experience. Please reach out to us via our social media channels on Instagram, Facebook, or X so we can review your case in more detail. We thank you for your understanding and wish you a pleasant day. Kind regards, Betül Team Lieferando.de ### 1/5 — Zero customer service , reliability, and accountability *2026-07-27, version 36.32.1* Made an order for 70+ euro . The order never arrived but the driver put the status as delivered. There is absolutely no way to directly contact either the driver or the company to follow up ### 1/5 — Terrible app *2026-07-09, version 36.31.0* You just wont believe it until you try for yourself trust me ### 1/5 — 不要太狡猾 *2026-07-05* 费用贵死了，狡猾的资本家 ### 1/5 — Order never arrived, support closed the case *2026-06-14* I rarely leave 1-star reviews, but this experience was unacceptable. My order never arrived. I contacted support multiple times and was told they were checking with the restaurant and investigating the issue. After waiting for a long time, support simply stated that the order was “delivered according to the system” and tried to close the case. The problem is that the order was NOT delivered. It was not at my door, not outside the building, and I never received it. Instead of properly investigating or providing proof of delivery, support repeatedly gave automated responses and eventually stopped helping. I paid for food that I never received and was left feeling ignored. Very disappointing customer service. **Developer response:** Hey, We are very sorry that you haven't received your order. We would like to ask you to contact us via our social media channels. We will look into it immediately. Best regards, Christina Team Lieferando.de ### 1/5 — Diese App ist Betrug. *2026-06-12, version 36.29.0* Ich habe die Bestellung nie erhalten, obwohl sie als zugestellt markiert wurde; das Restaurant geht nicht ans Telefon, und der Kundenservice hält mich nur hin. Sie haben mein Geld gestohlen und mein Essen nicht geliefert. ### 1/5 — App confirms delivery but order was never received. *2026-06-07, version 36.28.0* Used this app twice. Never received my orders. Waist of time and money. ## Most praised reviews (10 highest-rated) ### 5/5 — 5 Stars *2026-08-30* God app ### 5/5 — Reliable Service *2026-08-29, version 36.34.0* Lieferando always offers a varied selection of restaurants and reliable service. Always good to use the app when needed! ### 5/5 — Awesome *2026-08-18, version 36.34.0* 👍🏻 ### 5/5 — Good *2026-08-05, version 36.33.0* Nice ### 5/5 — Clutch. *2026-07-13, version 36.31.0* Comes in clutch, especially out here in Germany where there is not really any other options. ### 5/5 — 5 stars *2026-07-02, version 36.30.1* Lieferando is the best. Great selection, great performance, great food. ### 5/5 — تطبيق ممتاز جدا *2026-06-14, version 36.29.0* ممتاز جداً وخيارته كثيره المشكله في الوقت غير دقيق ### 5/5 — Deniz *2026-03-04, version 36.22.0* Şimdiye kadar yediğim en güzel yemekti artık bundan sonra buradayım ve herkese de tavsiye ediyorum gerçekten yemekleri çok güzel sıcak ve çok da hızlı geliyor ve paket sistemine bayıldım harika bir paket sistemi ### 5/5 — Easy to use *2026-01-11, version 36.18.0* Moved to Germany recently and this app is a blessing. Convenient and easy use. The English translation makes it easy to order delivery. ### 5/5 — Good Service *2025-11-09* Pizza was very superb and and I got it in very less minutes 🥳🥳 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*