# Life Alive — user reviews > 58 indexed App Store user reviews of Life Alive by LIFE ALIVE CAFE, LLC, rated 2.80/5 from 91 ratings. - Source: https://appshunter.io/ios/app/life-alive/id1209952929/reviews - App overview in markdown: https://appshunter.io/ios/app/life-alive/id1209952929.md - Rating breakdown: 5★ 32 · 4★ 4 · 3★ 8 · 2★ 8 · 1★ 39 ## Newest reviews (10 of 58) ### 2/5 — ApplePay broken *2026-03-17, version 11.71.0* Apple pay available but does not actually work. UX is buggy. ### 2/5 — Very buggy *2026-01-07, version 11.69.1* When trying to check out if redone my order 5x until I gave up. If kept doubling items in my cart and removing coupons. ### 4/5 — Request *2025-12-31* Please add nutrition info to the menu items! It’s inconvenient having to switch between the app and the website to see the calories, fat, protein, fiber, etc. in a dish. I know not everyone wants to see this, but it helps me make balanced choices (maybe implement a toggle section)? I would also like to see the cart stick when I navigate away from the app. Sometimes it clears contents and coupons that have been there less than an hour, and I have to start the order all over again. ### 1/5 — Really burned returning customers *2024-08-10* Update: this app is awful. It can’t remember a login? It can’t send the confirmation email quickly? So sad they got bought by big restaurant group. Was so much better when a small business. Ive been eating from LA for at least 14 years. You are damaging your reputation. You got rid of the frequent buyer cards. This new app update destroy my order history. Had problems logging in and when I called they refused to take phone orders. Use to respect this company so much. Please don’t follow the root of b.Good. They destroyed their quality in search of profit. Then they died because they lost their customer base. BTW - if you are a new customer to LA the original stores in Lowell and Cambridge are SIGNIFICANTLY better quality, especially the juices. ### 3/5 — Customization not there *2024-07-28* I am a long time customer. The food quality is excellent which is the only reason there are three stars here rather than one star. If you are in a hurry you can order in advance and your food MAY be ready when you arrive. Your order likely will be correct but incorrect often enough that you need to double check and then wait if they need to fix it. In the stores you can exchange out an ingredient in a dish for something else. In the app the only way to do this is to ask to skip the first ingredient and then add the new one for an extra charge. In the stores there are many more options for add ons than in the app. If you order through a food delivery service you have the same problems as the app. The programming is the same. That is why I never order delivery. They have added a perks rewards program. However, you only get credit for your order on the rare occasions that you accept the above issues and order through the app. FIX THE APP rather than invent anything! ### 1/5 — Can’t create account *2024-07-18, version 11.55.0* Seems broken ### 1/5 — BRING BACK APPLE PAY *2024-07-08* Clunky interface. Bad review because I like ordering options have all disappeared except catering. Meh. Updated. Stores are back. THEY TOOK AWAY APPLE PAY. Now they have my credit card info. have you seen this clunky app? After seeing how bad they are at software development, I do NOT TRUST their cybersecurity. They should offer Apple Pay so we can trust they won’t end up leaking our info. Get it togetherrrrrrr it’s 2024 come onnnnnnnnnn ### 1/5 — Really burned returning customers *2024-07-06* Ive been eating from LA for at least 14 years. You are damaging your reputation. You got rid of the frequent buyer cards. This new app update destroy my order history. Had problems logging in and when I called they refused to take phone orders. Use to respect this company so much. Please don’t follow the root of b.Good. They destroyed their quality in search of profit. Then they died because they lost their customer base. BTW - if you are a new customer to LA the original stores in Lowell and Cambridge are SIGNIFICANTLY better quality, especially the juices. ### 1/5 — The app is unusable now *2024-06-29* I’ve been ordering off of Life Alive for well over a year. After the newest update, I can no longer enter my credit card information. It won’t auto fill like other apps do, I can’t copy my card information from my Wallet app, and when I go to type it in the app said it is wrong. Please just accept Apple Pay! ### 1/5 — What is wrong with this app *2024-06-26, version 11.54.0* It logged me out and now it’s saying I have to create a new account instead of keeping my history of workplace orders. Why is that- it lost all of my order history. It will not let me setup a new account either ## Most critical reviews (10 lowest-rated) ### 1/5 — Food good App so bad... *2026-05-29, version 11.73.0* Order never went through with this App. Use the web version never use this App to order ### 1/5 — Sign in issues *2026-01-23, version 11.69.4* Will change my ratings the app doesn’t force me to sign in every single time I open it, and yes I have done troubleshooting. Also, you have the nutrition facts for your products online, but not in the app? Seriously? Integrate it. ### 1/5 — Really bad app *2026-01-06, version 11.69.1* Does not allow a sign in, does not support security, does not email a code within the timeframe needed to sign in with one’s email address, that’s not allow one to order ahead ### 1/5 — Remarkably bad app *2025-12-29, version 11.69.1* I can’t understand how this app is so poorly developed AND has remained so for well over a year now. The app is less feature rich AND less performant than every competitor I’ve tried, to the extent that it’s confusing. ### 1/5 — The app doesn’t work *2025-10-22, version 11.58.7* Literally does not work. Can’t get past the main logo page. ### 1/5 — Bottleneck *2025-10-21, version 11.58.7* Despite having over a half dozen locations in the Boston area, the app only allows users to order delivery from the back bay location. It makes no sense. Orders take way too long and I can only inafine the chaos this causes the restaurant itself. ### 1/5 — Great restaurant, awful app *2025-05-15, version 11.58.7* The bar code for tracking purchases for rewards doesn’t work but people at the counter don’t know what to tell you about it. It takes a strangely long amount of time to load. Online ordering is non-intuitive—I’ve tried to use it at least 5 times and the length of time it takes to order something and pay usually leads me to abandon the purchase and just order in person. This app reflects poorly on the company—better they kill off the app than present themselves to consumers with such a poor app. ### 1/5 — Terrible App & NO ALTERNATIVE *2025-05-13* I order for takeout. It seems to be a policy that there is no alternative to the app or the website, but when the app doesn’t work it just says “Looks like we ran into a problem.” I try to use the app, because that seems to be the considerate way to order, but lately the app doesn’t work and the phone number isn’t on the app or website. When I found a phone number, no one answered. The app looks nice, but who cares when it doesn’t work? ### 1/5 — Confusingly terrible app *2024-11-03, version 11.58.6* Poor design in every way. No way to autofill payment method, no way to use Apple Pay. DEVS, why?! Besides the Lufthansa app this is literally the worst iPhone app I have ever used. ### 1/5 — Not secure *2024-10-16, version 11.58.1* Forces you to save a payment method before you can place an order. There is no option to pay and not have your payment card saved. I wouldn’t trust their servers to store my credit card information. Deleted the app and my account instead. ## Most praised reviews (10 highest-rated) ### 5/5 — Great update! *2025-12-18* New update makes it so fast, and the delivery feature is improved too! ### 5/5 — Joy and Speed! *2025-12-18, version 11.69.0* So easy to use. Skip the line and just pick up my food. I love it and love the food!!! ### 5/5 — Awesome *2025-12-03, version 11.58.7* Love it! Super easy to navigate and the perks are awesome! ### 5/5 — Terrific app, very convenient *2025-10-03* Makes accessing Life Alive so much easier… prefer it to web order ### 5/5 — I love life alive! *2025-05-01, version 11.58.7* Love the food and love the app! ### 5/5 — Great app, great food *2025-04-30* I think I may have been late to the party, but I think the app works great. I’m able to customize my meal the way I want it and I haven’t had any issues with incorrect orders. My guess is the app was updated and the reviews that are negative are for a previous version. Anyway, keep making great food! ### 5/5 — Great App *2025-04-25, version 11.58.7* Really enjoyed this app, well done ### 5/5 — Great app, huge improvement, very easy to use *2024-07-10* Skip the line and order online. Highly recommend the strawberry smoothie. ### 5/5 — Love life alive *2024-07-10, version 11.55.0* This new app is amazing .Love the new perks program and love the team in cafe. Hats off to the people who run life alive for a great app ### 5/5 — Joy and Speed! *2024-07-10, version 11.55.0* So easy to use. Skip the line and just pick up my food. I love it and love the food!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*