# Life in Lilac — user reviews > 109 indexed App Store user reviews of Life in Lilac by Life in Lilac, LLC, rated 4.24/5 from 517 ratings. - Source: https://appshunter.io/ios/app/life-in-lilac/id1609019610/reviews - App overview in markdown: https://appshunter.io/ios/app/life-in-lilac/id1609019610.md - Rating breakdown: 5★ 386 · 4★ 23 · 3★ 20 · 2★ 23 · 1★ 65 ## What do users think of Life in Lilac? Overall sentiment: mixed **Pros** - 💜 Amazing scents - 🌟 High-quality products - 🎁 Beautiful packaging - 🤩 Unique fragrances - 🏠 Fills the home with scent - 👍 Satisfied customers **Cons** - 🤢 Weak or no scent - 🔥 Sooty candles - 🕰️ Slow shipping - 🤖 Poor customer service - 💰 Overpriced products - 🔍 Lack of product information **Commonly reported bugs** - Candle wicks buried in wax - Candles tunneling or not staying lit **Most requested features** - Loyalty program - Refills for diffusers - Sample scents available - Shipping to Canada ## Newest reviews (11 of 109) ### 4/5 — Quality Candles, No Customer Loyalty Program *2025-11-13, version 12.13* I absolutely love these candles…so much in fact that I’ve order 16x since the first launch in 2021!! I just wish they had a loyalty program. ### 2/5 — Great products, excessive cart notifications! *2024-03-14, version 11.7* Products are great BUT this app spams you with notifications about items in your cart! Even in the middle of the night, I woke up to numerous this morning and I hadn’t been in the app for well over a week! I appreciate cart reminders BUT this app is excessive recently! Recommendation: after you download, turn off notifications. ### 4/5 — Cocoa Bliss was not a favorite *2024-01-27, version 10.7* While the other two flavors are so very pleasant, cocoa bliss is more like a burnt vanilla with a mixture of cotton candy, not that there’s a problem with all the sweetness but when comparing with the other two fragrances I think it misses the mark. It has a very strong scent. I will use it in my personal bathroom and let the other two for the entry area and the living room. ### 2/5 — Holiday Collection *2024-01-21, version 10.7* I purchased 6 sets of this past years holiday collection the packaging and presentation of the sets were so so pretty. I have to say that I was so disappointed with the diffuser, they had no smell to them unless you sniffed straight from the bottle. Gave off NO scent in my home. I gave the other 5 as gifts and asked each of them if they experience the same as I did and all confirmed the same.. One of the sets was even missing the reels for the defuser. I love Jen Reed and all that she stands for but was very disappointed in this collection. ### 2/5 — Blackest candles *2024-01-10, version 10.7* I purchased 4 candles, and they do smell great. They are packaged well and the containers themselves are great. I had to go to the website to see what I wanted to purchase before ordering in the app (I had incentive with a coupon in the app only, but the website has ratings and suggestions that the app does not). The app also notifies me way too often. I don’t buy expensive candles multiple times a week. But here’s why I’m deleting the app and will never purchase a candle again: even after trimming the wick super short, I have black soot everywhere. Even in a room away, my toilet was completely covered in black. My tile, my tub, the mirrors. I’ve never had a candle produce soot like this. I’ve only burned a quarter of the way down, and I’m looking to dump my other candles. I just can’t believe it’s safe to breathe when it creates soot like this. And creates such a mess for me to clean! ### 3/5 — Look of product *2023-12-30, version 10.7* I love watching you on social media daily. I always wanted to order your candles. But as a single mom I never buy myself anything. So your New Years Eve story is what sold me. I order the double set for me and my bestie. I love the smell. But I was not impress by all the wax all around the glass. The candle also was not stuck to the bottom. It looked kinda sloppy, to be honest. I have not lighted yet. I light new candles on the first day of the New Year. I make a wish for the new year, I hope it will bring me what I need in life. I will keep you still in mind to order again in the future. Thanks for listening to my feed back. Elvia Ponce ### 3/5 — Disappointed *2023-12-14, version 10.7* So this is only my second time purchasing from LIL and I have to say I’m super disappointed with some of my items. One of the candles I ordered looks like it melted and then solidified and since it’s a gift…I’m embarrassed to give it away. One of the candle boxes has a torn lid and another box has a slit across the top. All are gifts and all look shabby. I’m so sad :( ### 3/5 — Fall candle review *2023-10-27, version 10.5* I wanted to really like these candles but should’ve only bought one to try instead of the fall bundle. They have a great smell the first couple of burns but after that, little to no smell. I lite another candle last night, burned for a few hours and am now finding black soot all over everything in my house. Maybe I got a bad batch and I hope that’s all it is, but based on this experience, I will not be purchasing these again. ### 4/5 — I LOVE your products! *2023-09-28, version 10.5* Love the scents and different options to have them in my home and car. I want to mention that the car disc damaged my dash though. I had one next to my dash display and just noticed perfect circles where I had them. It’s very strange and I’m not sure how it would even have happened, but it’s almost like it melted the plastic. It’s not a residue that can be wiped or scraped off…it’s rippled like it was melted. *Haven’t noticed that in the cup holders ### 3/5 — Just ok. *2023-09-11, version 10.5* I splurged with this purchase- I’ve never spent so much money on a candle or diffuser before. Unfortunately, it did not live up to the hype. I can’t smell the reed diffusers even in a tiny room like a half bath & even when I flip the reeds every few days! The candles are okay- I can smell them but they don’t do well in large open areas. I do love Jen and I was excited to try these but I will not be repurchasing. ### 1/5 — Waste of money *2023-09-10, version 10.5* The products used to smell good and make your house smell good. Now you can only smell them standing over them. Complete waste of money. ## Most critical reviews (10 lowest-rated) ### 1/5 — horrible service *2025-12-21, version 12.13* Customer service is horrible. No response to complaints and multiple people turn to Instagram to get an answer with no reply. People are paying extra for quicker shipping and still not getting them in time. Not only that the candles that are received either smell too strong or don’t smell at all. Don’t waste your time or money. Home goods offers better candles. ### 1/5 — They stalked my son and DIL *2025-12-15, version 12.13* Yes you read that right. I wouldn’t believe it if I didn’t see it with my own eyes. My son ordered candles and the order went missing or didn’t come. When they contacted customer service then SENT SOMEONE TO THEIR HOUSE in Texas to take pictures of other boxes and orders on their front porch! And basically said if you got those you did get the candles. Even though that candle order was weeks before and never arrived. They emailed them and told them they went to their home and took photos. And said they were going to contact the companies that had sent the other boxes on their porch to tell them em not to do business with them They literally stalked them to their HOME over an order that didn’t show up!’ And refuse to help or process an insurance claim they paid for at checkout. The whole thing is crazy. They had to file harassment and trespassing charges against the company and Jen Reed! This just happened today. Don’t do business here. That’s acting MENTALLY deranged behavior ### 1/5 — Not worth it *2025-05-13, version 12.12* Diffusers are packaged well and look nice. However they do not smell up the house or even small room as promised. I believed they are a bit pricey before buying but bit the bullet because of Jen and message she sends about them smelling up the whole house, They do not! Even tried to place in a smaller room and still can’t smell. Return policy is a nightmare. Still haven’t received my refund or a response. ### 1/5 — Disappointing *2024-01-24, version 10.7* Ordered these candles initially back in 2022 and loved them! I re-ordered more in 2023 (influencer release scents I loved!) and was extremely disappointed. The candle I lit first let off so much black smoke/soot it covered things all over my house, even on the second floor when the candle was burnt on the first floor. This really bothered me as it covered my baby’s bottles that were out air drying, got soot in her nose from breathing it, covered things in our bathroom, etc. it. Got. Everywhere. Most disappointing though was that the customer service reply was that soot is normal and to trim wick. I wasn’t looking for money or even a replacement, just some apology or concern over the quality of the product but didn’t receive anything of the sort. Unfortunately won’t be a customer any more even though I love the scents from an influencer release. ### 1/5 — If I could give 0 stars I would. *2024-01-18, version 10.7* I placed an order December 11 and their statement said I would receive my order 2-8 days…it’s been over a month now and I still have not received an order processing number or a tracking number. I would save your money and time! ### 1/5 — Candle exploded *2023-12-26, version 10.7* I gave my daughter a candle for Christmas and after the candle was blown out it spontaneously combusted leaving glass everywhere. ### 1/5 — Tried to Love *2023-11-13, version 10.7* I ordered three time with different scents all at different times of the year. I REALLY tried to Love but I cannot. First of all the smell or fragrance of the candles is OK nothing special, they do not fill a room like candles from Bath and Bodyworks, or even cheaper, priced candles, and last I do not think there is a value to be had with these candles. ### 1/5 — Surprised *2023-11-01, version 10.7* I was excited to try these candles, because of the great reviews. Much to my surprise the scent seems to be very weak. I bought a mini candle and I can barely smell it when it is burning. I also bought a six pack of air fresheners, put one in my closet, and there is no scent. The smell itself is wonderful up close to my nose, but it does not diffuse throughout the room. ### 1/5 — Meh *2023-10-01, version 10.5* Items were great when they first came out. Now they don’t have the strong scents as before, candles burn black smoke even if wicks are trimmed frequently. Very disappointing and very overpriced. ### 1/5 — Down to earth *2023-09-11, version 10.5* I really liked the smell of this candle unlit. But when it is burning it smells different and I get a huge headache. I am super bummed I can’t burn this candle. ## Most praised reviews (10 highest-rated) ### 5/5 — So pleased! *2024-01-22, version 10.7* These candles are by far the best I’ve purchased. The scents make our home and my office smelling so good and inviting. I’m always getting asked what scent or what brand of candle. Definitely going to keep buying! ### 5/5 — THE BEST Candles/scents *2023-12-18, version 10.7* The Holiday Dreams candle was just as expected… Christmas perfection. Repeat customer and the only candles I will buy! The smell is amazing and lasts. ### 5/5 — Best Holiday Scent Ever *2023-11-22, version 10.7* I purchased the Holiday Dream gold box and it was amazing. I have been obsessed with the Nest candles for years and this is so much better at a more reasonable price. ### 5/5 — Love Everything! *2023-11-08, version 10.7* I have to say that everything I have bought from you has been a dream! I always get complements about how great my house smells. Even my teens bedrooms! (I have man cave diffusers inside their rooms.. lol) I’m currently using the Fall Fever candles and home spray in my leaving room and kitchen… and boy…. I can’t get enough! ❤️ Another thing… I received with the package the Soulmate lotion… I have to admit that I am beyond impressed with the scent and hydration of the product! Definitely will purchase the whole collection! Jen (and team), You guys rock! ❤️ Xo, Elsa ### 5/5 — Best Scents Ever *2023-10-27, version 10.7* I have bought several different scents LiL created and haven’t found one that isn’t amazing! My favorite is Man Cave or one of the Malibu scents. BUT they are all so good!! ### 5/5 — Moonlight Meadow *2023-10-10, version 10.5* Amazing! Makes the room feel like cozy fall cuddle weather. Love it!! ### 5/5 — Down to Earth candle *2023-10-08, version 10.5* I bought (2) of the down to earth candles and they are soooo good! You won’t regret it- but it! ### 5/5 — First time buyer! *2023-10-06, version 10.5* I did the fall bundle with the house spray and mini candle. The smell is perfect for fall! I used the spray on my couch and lightly misted it. I can still smell it hours later! ### 5/5 — Love Everything 💗 *2023-09-28, version 10.5* I use all the products from diffusers to perfumes to candles to air fresheners and have loved it all! The smells are soooooo good and the packaging is always so beautiful! ### 5/5 — Happy smells *2023-09-01, version 10.5* Got my fall box today within days of the launch and couldn’t wait to smell all of them. I immediately opened after hours and put it in my primary bathroom. Then I put fall fever in my kitchen. I haven’t lit any of them but walked into my house tonight after three hours away and my house smelled amazing. Can’t wait to see what my house smells like after lighting one of them!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*