# Lifeline Cares — user reviews > 19 indexed App Store user reviews of Lifeline Cares by Lifeline Systems Company, rated 4.49/5 from 329 ratings. - Source: https://appshunter.io/ios/app/lifeline-cares/id1477608585/reviews - App overview in markdown: https://appshunter.io/ios/app/lifeline-cares/id1477608585.md - Rating breakdown: 5★ 258 · 4★ 24 · 3★ 20 · 2★ 3 · 1★ 24 ## Newest reviews (1 of 19) ### 1/5 — Too difficult to set up for the caregiver *2020-01-23, version 1.1.0* Elderly parents do not have own emails so cannot manage the account via app. Also no online self-service surprising for such an innovative company. Very disappointing because the equipment is great. **Developer response:** Dear Lawgeekgurl, thank you for your feedback. Can you please contact our support team at PhilipsCaresSupport@philips.com? We want to solve the account management issue for you. The app allows the flexibility for your parents or yourself, as a caregiver, to manage the service account. Your parents' authorization is needed, such that we respect their privacy. Also, we'd like to understand better your comment "no online self-service" such that our development team can prioritize improvements for future releases. Thanks to feedback from customers like you, we can continue to improve the app and your overall experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lifeline???😂😂😂 *2024-01-11* When we had lifeline for my mom, it was wonderful I ordered it for my home so my husband would have help if he needed it From the start, every thing has been a disaster! I’ve called at least three times for return shipping labels. They sent me two units, and I’m about ready to pitch them in the trash When we had the unit hooked up, the pendulum was faulty. Then the machine never did safety checks I don’t want them and I’m sick of sitting on hold while to speak with them another person who can’t get anything right We’re better off with a neighbor calling a neighbor to check on him if I call and he doesn’t answer the phone ### 1/5 — device *2022-08-21, version 2.0.2* my device went bad after about 2werks. i called and they said they will replace it. thanks ### 1/5 — Impossible to get password reset *2022-05-19, version 1.6.2* I have repeated attempted to have forgotten password to reset and it fails to email me reset link. I’ve phoned and gotten no help. I and my caregiver circle have no way of accessing my account. No customer support. Received email from developer to call for help; called repeatedly and put on wait for over 5 min each time. No way to get help and automated reset connects me with Philips product registration site that has no lifeline support link. Tech support did a system reset on my data and I am now able to use app. Thank you. **Developer response:** Thank you for your feedback and we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail so that we can improve our app? Please contact us at 1-888-767-5586. Please send your contact information to below email, hope we can help you out: philipscaressupport@philips.com ### 1/5 — Useless *2021-06-05, version 1.4.1* This app does not function. I was able to create a login online, but when this app is opened, no history is shown, no device status appears. It generated several false incident notifications to my phone overnight, while I was in the same house with the service subscriber. I have deleted. We will return to email notifications. ### 1/5 — Device activated/no app update *2021-06-01, version 1.4.1* No idea what happened to her or if she was taken to emergency or if it was false alarm. App did not update anything about event last night and I live out of state from my mom! ### 1/5 — Horrible app *2021-06-01, version 1.4.1* This app is garbage. Never never never updates appropriately. When notified of an alert and you click on the app to see a status it just spins like it’s updating and it never does. Timeout error after timeout error. I’m seriously going to look for another option soon. GARBAGE APP ### 1/5 — App does not work *2020-08-30, version 1.3.1* After several phone calls and instructions to wait 24 hours for the change to take effect, it still does not work. ### 1/5 — Just downloaded - doesn’t work *2020-08-18, version 1.3.1* Seriously..... **Developer response:** Thank you for your feedback. We're sorry you are experiencing issues in using Philips Cares. Can you please contact our support team at PhilipsCaresSupport@philips.com so that we can solve these issues? ### 1/5 — Good Idea, Poor Execution *2020-05-20, version 1.2.1* I really hoped this app would give me the ability to monitor and manage the Care Circle of my Mom’s LifeLine. Unfortunately, many of the features do not work, and despite several calls to Philips, they still do not work. Philips has work to do. ### 1/5 — App NEVER works! *2020-05-12, version 1.2.1* This app is so frustrating. It never works. I get updates that are supposed to improve the app but that is a joke. **Developer response:** Dear Arielmoon18, thank you for your feedback. Can you please contact our support team at PhilipsCaresSupport@philips.com? We would like to understand what challenges you are facing with using the app so that we can assist you in resolving them. We appreciate you as a customer and want to understand where we may be falling short on providing you with a positive experience. ## Most praised reviews (8 highest-rated) ### 5/5 — Caregiver *2021-02-22, version 1.4.1* We r new to this but are happy at this point ### 5/5 — Innovative way to bring care givers together and care *2019-11-21, version 1.0.0* This is app helps to make the care giving experience interactive and simplify services needed for the patients and care givers . ### 4/5 — Review *2022-05-17, version 1.6.2* Not sure about this don’t understand if I have to pay for it or insurance.. trouble filling out paperwork.. **Developer response:** Thank you for your feedback, for your question, please contact us at 1-888-767-5586, hope we can help you. ### 3/5 — Password & address *2022-01-31, version 1.6.0* This app won't allow my iPhone to save app & password. Can't find address to use! No face id available. ### 3/5 — Cannot Reset Password *2021-05-29, version 1.4.1* Cannot create an initial login! Cannot receive password reset emails. All other email correspondence seems to work ok. Web support is slow and disconnected because you cannot talk to them. Would like to access this app for my mom’s account. ### 3/5 — Response time *2021-03-18, version 1.4.1* I am new to using their service but their response time for callbacks have not been good. ### 3/5 — App froze *2021-02-05, version 1.4.1* The app freezes when I try to update credit card info (I tried several times) Call center was no help Greg the sales person that I first talked with gave me his direct phone number ( thank goodness I wrote it down) I called him and he got me help Everything was good from that point on ### 2/5 — Doesn’t work *2023-07-23* I’ve tried repeatedly, over two days, to activate my account, using both the app and the website page. Nothing works --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*