# LifeLock ID Theft Protection — Identity Theft Restoration > Identity theft protection and restoration services with mobile alerts and monitoring. (iPhone/iPad app by LifeLock, Inc..) - Source: https://appshunter.io/ios/app/lifelock-id-theft-protection/id1087187361 (this page in markdown: same URL + `.md`) - Developer: [LifeLock, Inc.](https://appshunter.io/developer/700897883) - Category: Finance, Utilities - Price: Free - Rating: 4.58/5 from 19,321 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 86 MB - Languages: English - Released: 2016-03-30 - Data updated: 2026-06-10 - Monetization: subscription - User reviews in markdown: https://appshunter.io/ios/app/lifelock-id-theft-protection/id1087187361/reviews.md ## What is LifeLock ID Theft Protection? You’re across town—away from your computer—when LifeLock sends you a fraud alert.† Someone is taking out a bank loan in your name. With a LifeLock® membership and the LifeLock app, you can take immediate action. If it’s not you getting that loan, use the app to tell us, and we go to work on your behalf. The LifeLock app uses our proprietary technology, putting LifeLock’s identity theft protection services at your fingertips. We scan millions of transactions every second looking for potential fraud. And if we find your information used within our network, we will send you alerts to help proactively safeguard your credit and finances.† LifeLock goes beyond credit monitoring to see a wide range of identity theft threats you might otherwise miss. An identity thief can commit crimes and open new cell phone accounts and take out payday loans in your name. Criminals even sell your personal information on the dark web. If we detect suspicious activity, we will alert† you. Download the LifeLock app and manage fraud alerts† from the palm of your hand. Not a LifeLock member? Use the app to sign up for identity theft protection today. More than 4.4 million LifeLock members trust us to help protect their identities, finances and credit. It’s no wonder why. There’s a new victim of identity fraud every two seconds.1 Criminals can drain accounts, buy property, and file fraudulent tax returns in your name. If you become a victim of an identity thief, a U.S.-Based Identity Restoration Agent dedicated to your case will work to fix the issue from start to finish. Plus, you’ll be backed by our Million Dollar Protection™ Package.††† Depending on your membership level, you can monitor your bank, credit card, and retirement account activity—all from your LifeLock app. LifeLock App Features • With the mobile app, our patented LifeLock Identity Alert® System† will send alerts directly to your mobile device. • You’ll be able to respond to possible fraud alerts† right away. If you tell us that any activity looks suspicious, our LifeLock Identity Protection Agents will be able to help you. • Use in-app calling to get in touch with LifeLock Member Services. • Easy access to credit information with your annual credit score, an essential part of credit protection. Ultimate Plus members see credit scores and reports from three credit bureaus and are able to track month-to-month changes to their credit scores. The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. About LifeLock Since 2005, LifeLock has been a leading provider of proactive identity theft protection services for consumers. We leverage unique data, science and patented technology and provide identity threat detection, identity alerts†, and comprehensive restoration services. With more than 4.4 million members, we’re committed to providing our consumers some peace of mind amid the threat of identity theft. No one can prevent all identity theft. 1 - 2017 Identity Fraud Study, Javelin Strategy & Research. † LifeLock does not monitor all transactions at all businesses. †††Million Dollar Protection Package benefits are provided by a Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). The Master Policy provides coverage for Stolen Funds Reimbursement and Personal Expense Compensation, each with limits of up to $25,000 for Standard members, up to $100,000 for Advantage members and up to $1 million for Ultimate Plus members. If needed, LifeLock will provide lawyers and experts under the Service Guarantee. Please see the policy terms, conditions and exclusions at: LifeLock.com/legal ## Key features - Real-time fraud alerts - Immediate action on fraud - Identity restoration agents - Million Dollar Protection Package - Credit score monitoring - Dark web monitoring ## What do users think of LifeLock ID Theft Protection? Overall sentiment: positive **Pros** - 🔒 Excellent identity protection - 🚨 Timely alerts for suspicious activity - 💰 Valuable credit monitoring services - 👍 Convenient mobile app - 🤝 Helpful customer support (sometimes) **Cons** - 🐛 Inconsistent app performance and bugs - 🔍 Inaccurate credit score reporting - 🤖 Lack of advanced AI/automation features - 💬 Poor communication and unresponsive support - 💰 Expensive subscription fees **Commonly reported bugs** - Alerts not clearing even after being reviewed - Login issues with password managers - Inconsistent app behavior across devices - Notification issues (e.g., too many, not syncing) **Most requested features** - Ability to archive old alerts - Improved credit score accuracy and synchronization - More customizable alert settings - Enhanced dark web monitoring capabilities - Multi-factor authentication options ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/lifelock-id-theft-protection/id1087187361/reviews.md ### 1/5 — Problems need to be resolved ASAP *2022-02-16, version 3.23* Update: There is still no option to archive alerts. I currently have 8 alerts from 2019 that cannot be archived. It’s not an option. The app states that if I recognize the activity, I don’t need to do anything. Well, how about allowing the user to clear these alerts. Every time I open the app, I see that I have alerts to view, I check and they are still her old ones. As of late, this app has been problematic. I have 8 alert messages from 2 years ago that will not archive nor will not clear. They are presumably permanent. I requested help from Lifelock to remove these old alerts and yet, 2 years later, they are still showing. The app will not archive them. It does not give me to option to do so. Newest issue arose this week. I received a credit check alert (good). I confirmed it was me as I am have a refinancing done on my mortgage. The alert cleared. All should be ok. Instead of being ok, I received 6 alert yesterday and more today. When I go in and check, there is no new alert. The only alerts are the ones from 2 years ago. I’m currently at the point to where I am going to disable the notification function for the app. All I am getting is false alarms. This situation makes the app useless for notifications. Until LifeLock resolves the inability to archive old alerts and stops the false alerts, I rate this as a 1 star. **Developer response:** Thank you for reaching out. We're sorry to hear that you're having difficulties with the mobile app. For questions regarding your account you can launch the app, tap on Support in the lower right corner of the screen and then scroll down to and tap on Message Member Services. This will put you in contact with a Member Services agent that should be able to assist you with your concerns. ### 4/5 — I like it so far! *2021-08-26, version 3.21* The app is very convenient. It gives great tips and gives me peace of mind. I’m 21 yo and my sister give my SSN and personal information to a friend of hers to file me on the friends taxes and split the money. Currently doing a federal investigation right now… but anyway, I got LifeLock Ultimate Plus and pay annually. You can do a 30 day trial actually if you can find a link for it. I think it’s worth it. There’s a feature to talk to a live agent through message or phone call. You will get alerts if your information is on the dark web or being used. I have it set up for email, text message, and the app will alert me if this happens. You can lock your credit stuff or freeze it (there is a difference between a fraud alert and a freeze). You can freeze your bank stuff, your utilities. You can even get alerts for any criminal records if someone were to use your information as an alias. Protect your 401K money or other investments. A lot of the alerts and services they offer will have a description and why it’s important. Now this is just what my Ultimate plan offers. You can add other members but I only pay for myself. ### 5/5 — LifeLock keeps track of my money *2021-08-21, version 3.21* I am grateful to LifeLock for sending me a warning that a suspicious online bank account was being opened in my name. It was my first warning that my ID was being stolen and one of my bank accounts was being drained and poured into an online one. I had LifeLock as an add-on to my Verizon account and never really paid attention to it until that first warning. The only account I set it up with was the one that was not hacked. That transfer was stopped, thanks to LifeLock, but the other, unprotected accounts were depleted or compromised. It was a messy few months of clean up. I appreciated the warning. Now I take LifeLock more seriously and set it up with all my accounts and check it every few days. It works, which allows me to relax. BTW, the person allegedly responsible for my data breach was identified and I was one of several victims. He had acquired more than $300K collectively from people on my street by stealing our mail right out of the boxes. This led to nine federal indictments in superior court. But no trial for now as his lawyer convinced the DA and judge that he is suddenly mentally incompetent. Defendants have lots of rights! Protect yours with this secure app. ### 3/5 — Great program, but terrible app and customer service! *2021-08-01, version 3.21* I gave you a 3 star rating only for my hope that your program will work if I ever have to take advantage of it. But after that, it is a 1 star support program. You can’t do anything on the app really but monitor. If you try to manage your account or change anything you have to call. That is where the pain starts. You go through the automated zoo and end up talking with “Bob” or “Sally” from somewhere in India after 30 min if you are lucky. You can’t understand what they say half the time, they can’t give you straight answers. It is utterly painful. Let alone when “Bob” or “Sally” have equipment issues or your call gets dropped and you have to start over. Some of the worst app and customer service EVER! I can only imagine what would happen if I had to use their program guarantee and “Bill” or “Beatty” from India had to help me. **Developer response:** Hi there. We're very sorry to hear you experience with our application and customer service has not been optimal. We would like to assist you with any issues you are encountering. For questions regarding your account you can launch the app, tap on Support in the lower right corner of the screen and then scroll down to and tap on Message Member Services. This will put you in contact with a Member Services agent that should be able to assist you with your concerns. We look forward to hearing from you! ### 3/5 — Many aspects are good, but not credit scores *2021-05-19, version 3.19* I have been a Norton and LifeLock customer from well before they merged. I have found great value in many of the security aspects. My reason for the 3-star rating is because being able to see credit scores within the app is helpful as a snapshot, but not (in this case) if they’re not updated regularly. It has been over 13 months and I’ve had to sign up with those credit agencies (Transunion and Experian) to see accurate scores. I’m not expecting to get them refreshed every month, but if it can’t be done on an annual basis, why bother having them? I have emailed Customer Service and I’ve heard nothing back about why this is the case. At least I trust that my computer and identity are safe. ### 4/5 — A good thing to have in today’s world. *2021-03-13, version 3.18* I have been a long time member of LifeLock and in today’s cyber world would not dream of having some sort of monitoring on my financial affairs that is not governmental. There are two things though that I believe a person needs to be aware of that have occurred to me. One: the software that monitors bank/credit union activity has an issue with the two-step verification that most financial businesses use and cannot monitor for suspicious activity. Therefore, I don’t get the notifications that I used to when my accounts pay out over a specified amount. Second: they are correct when they say that no one can monitor all activity all the time. I have had three instances where it was my credit union that notified me of suspicious activity, or I found it myself on my statement (e.g. live in one state and activity is happening with your card across country). These are the reasons I did not give a higher score. ### 5/5 — Worth it! *2020-12-11, version 3.18* I found out in credit Karma I had an eviction on my credit since 2017 I dispute it and provide proof that it was the wrong person, I got it clear out it did affect my credits but after that happend it really took my sleep away I couldn't stop thinking how someone can just screw up your credit your life in a blink. I decide to get LifeLock and never been happier they monitor all your moves in case something add shows they contact you right away! Love it😎I use to watch city confidential and in some episodes de show how people got their life trashed out and even end up in jail by someone having their personal info. Don't think about it twice is worth it it really takes a weight off your shoulder let's the professionals take care of you 👍 ### 4/5 — Fabulous App *2020-09-16, version 3.16* This app gives you great flexibility to control what to monitor and/or how much per transaction from where to get notified. But like the keys to your house, you have to be mind-full to lock the doors and windows. So with this app, you must keep your information updated otherwise you’ve lost your protection. I only gave it 4 Stars because with an address change alert ... it asks you if you recognize this address change alert, but has NO way to acknowledge a YES or NO. Also, there are alerts from 2017 and 2018 that keep showing with no way to acknowledge with a yes!!!!! Very annoying! At least make it so they can be archived after a read acknowledgment. Life Lock is awesome and the app only has that single silly operational missing flaw missing. ### 3/5 — No support *2020-07-07, version 3.14* There is no customer service, no support. I made a mistake by pushing no instead of yes and there was no way to reverse my input This triggered an investigation on a valid transaction . I called the 800 # for support and there were only several prompts to choose from no live person. I left a message and no one ever called back. I logged on to the website and asked for chat help —-no one available. I sent an email request and got no response . I have been paying for my membership for 5 years and this is the first time I’ve asked for help. I think LifeLock is a scam. If someone does steal my identity there is no one there to help me . It is not like their advertisements state about helping you immediately.i am going to ask for a refund they have collected 5 years of payments from me with no intention of helping me. ### 5/5 — The peace of mind I was needing *2020-06-09, version 3.13* My sensitive information was potentially put at risk and I was constantly worried about someone stealing it. I have enough stress in my life and hated worrying about the possibility of identity theft and what not. I saw a news article about the best programs/protection sites and found LifeLock to be at the top of the list on multiple articles. I finally downloaded the app and signed up for a membership. So glad I did. It’s the peace of mind I was looking for. The app is super easy to use and user friendly. Having that information at my fingertips is such a stress relief. Not one minute after signing up it sent me a notification that a game app I downloaded a while back sold my email on the dark web. I’m in the process of moving and getting ready to start a new job and the last thing I wanted was my information compromised. So happy with LifeLock. I will be a lifetime member for sure! Thanks for the extra security!!! **Developer response:** Thank you very much for the kind words in your thoughtful review. We are so happy to hear about your positive experience with LifeLock! We love to hear from members like yourself who have had such a fulfilling experience and we aim to achieve the same for every member. Thank you for choosing NortonLifeLock! ## Frequently asked questions about LifeLock ID Theft Protection ### What does the LifeLock app do? The LifeLock app provides identity theft protection services, including real-time fraud alerts, the ability to take immediate action on suspicious activity, and access to dedicated Identity Restoration Agents. It helps safeguard your credit and finances by scanning millions of transactions for potential fraud and monitoring for your information on the dark web. ### How does LifeLock protect my identity? LifeLock uses proprietary technology to scan for potential fraud across millions of transactions and alerts you if your information is detected within their network. They go beyond credit monitoring to identify a wide range of identity theft threats, including new account openings and payday loans in your name, and even monitor the dark web for your personal information. ### What happens if I become a victim of identity theft? If you become a victim, a U.S.-based Identity Restoration Agent dedicated to your case will work to resolve the issue from start to finish. You are also backed by the LifeLock Million Dollar Protection Package, providing financial reimbursement for eligible costs associated with identity theft. ### Is the LifeLock app free to use? The LifeLock app is free to download, but it requires a LifeLock membership to access its full identity theft protection services. Users can sign up for a membership through the app if they are not already a member. ### What kind of credit information can I access? The app provides easy access to your annual credit score. For Ultimate Plus members, it offers access to credit scores and reports from three major credit bureaus (Equifax, Experian, and TransUnion) and allows tracking of month-to-month changes to your credit scores. ## Version history (last 1 release) ### 3.23 — 2022-01-04 We fixed some bugs with this release. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*