# LifeMD Telehealth — user reviews > 367 indexed App Store user reviews of LifeMD Telehealth by LifeMD, rated 4.90/5 from 15,437 ratings. - Source: https://appshunter.io/ios/app/lifemd-telehealth/id1584079757/reviews - App overview in markdown: https://appshunter.io/ios/app/lifemd-telehealth/id1584079757.md - Rating breakdown: 5★ 14,594 · 4★ 450 · 3★ 77 · 2★ 58 · 1★ 258 ## What do users think of LifeMD Telehealth? Overall sentiment: negative **Pros** - 👍 Great healthcare team - 🚀 Easy, no-hassle program - 🤗 Friendly and caring staff - 💪 Effective for weight loss - 🤩 Convenient telehealth service - 🧠 Knowledgeable and thorough doctors - 🏆 Positive consultation experience **Cons** - 🤬 Billing and account issues - 🐢 Slow communication and response times - 🤷‍♀️ Inconsistent service quality - 🤕 Incorrect medication dosages - 🤨 Lack of transparency - 🙄 Pushy about unapproved medications - 🤯 Difficulty accessing account and services **Commonly reported bugs** - App crashes and freezes - Inconsistent medication delivery - Inaccurate account and order status updates - Inability to upload required documents **Most requested features** - Improve app stability and performance - Enhance communication and responsiveness - Provide better transparency on billing and services - Streamline the onboarding and prescription process - Offer more flexibility in plan options and pricing ## Newest reviews (10 of 367) ### 2/5 — Ellen *2026-08-28, version 76.0.0* Very difficult to use and the customer service response takes very long and often times unhelpful ### 2/5 — not terrible but not good either *2026-08-28, version 76.0.0* feels like this app is at times abandoned by the people who are supposed to be responding. i messaged them 8 days ago and only just got a response after sending a “push” message 4 days ago. also the subscriptions can be iffy on if they will arrive on time or at all. do with that what you will ### 2/5 — Terrible delivery *2026-07-17, version 75.2.2* My package arrived completely hot. I had to throw it away. I spent over 90 minutes on hold this morning. This company is terrible and I will Be filing against their practice. Go to Ro- much better. ### 4/5 — Great App *2026-07-04, version 74.0.0* Discovering LifeMD is one of the best things that have happened to me, the process is easy, and it really changed my life!!! ### 1/5 — Shady practice *2026-07-03, version 74.0.0* I made contact to check if my insurance was taken. It wasn’t. I never joined the program but was charged over $700. By the time I noticed, their customer service wouldn’t process the refund payment. Seriously? How many months would it be to get your money back when you were never a customer? ### 1/5 — Scam providers and overpriced monthly service *2026-07-03, version 74.0.0* These online companies really like to take advantage of people. Just so everybody is aware, if you sign up on the Eli Lilly website for an account and then ask your doctor to prescribe these medications knowing that you’re gonna be paying out-of-pocket, you can avoid the monthly subscription fee that this company charges you and then you can actually get the meds cheaper by about 50 bucks. Yes it will cost you between 450 and 500 but you shouldn’t have to pay the subscription fee if you have a provider. It takes days to get a response, they don’t care about your lab work, and when you threaten to cancel your subscription, then they decrease the price just to keep you enrolled and try to suck you back into their scheme. 150 bucks a month for terrible service plus they don’t even listen to the patients or hear their stories when prescribing medication. Is this an easy way to get the meds? Sure. Is it the best or cheapest absolutely not. ### 1/5 — Terrible customer service *2026-06-21, version 73.0.0* I used LifeMD for GLP-1 prescriptions and ultimately left due to poor customer service and prescription renewal issues. The membership cost was significant, but I frequently had to follow up myself to ensure medications were renewed on time. Communication was inconsistent, and I did not feel supported as a patient. ### 4/5 — Update *2026-06-20, version 73.0.0* I love LifeMD in general, but the app doesn’t update/sync correctly. It still showing an alert for something a few months ago. ### 1/5 — Beware *2026-06-16, version 73.0.0* Renew what? I haven’t received anything from you people. Nothing!!! No contact to resolve me getting the Zepbound. No happy at all with your company/ service. What was the point of sharing my medical history? Something that was supposed to take days and I still haven’t received anything May 17 2026 was when I first contacted your company. Shady service. BIG SCAM !!!!!! ### 1/5 — Pathetic Customer Service *2026-06-15, version 73.0.0* Charged for prescription, never received. You try calling, they will call you back in a couple days if lucky. You message, they will get back to you next day (hopefully) just to tell you to wait. You’re on a weekly schedule and nobody can give two craps about you. So does the product Wegovy work. Yes. Do you do it through this company? Up to you, but I highly recommend a regular Doctor’s office that treats you like a human. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful support and failed to provide medication renewal on time multiple times. *2026-08-25, version 76.0.0* On several instances the renewal of my medication was late or not done at all without me reminding them. The most recent instance was the last straw. I asked the support messaging system if my prescription would get renewed in time and they didn’t respond for 7 days. At that point I had I canceled my subscription, which I informed them was due to their poor service. They reached out again and it seemed like they would get me the final medication dosage before my cancelation, but they didn’t respond for another 5 days (oddly coincidental when my monthly subscription was up). I found it ironic that it said in the message portal it would take up to 24 hours to receive a message back. Lucky me I get the 5-7 day response plan. ### 1/5 — Never get refills *2026-08-25, version 76.0.0* I’ve been trying to get refills since January. I’ve been contacting them every month. They never answer. They never fill, but they definitely charge you every single month. ### 1/5 — Scam! Stay away! *2026-08-07, version 76.0.0* They will charge you but won't give you any service and ignore all requests by email, phone or via the app. Be aware🙏🏻 ### 1/5 — Do not sign up!! *2026-08-04, version 76.0.0* This service is awful I have been trying to cancel for almost a year and they keep trying to charge me. I have done everything to cancel and nothing works! ### 1/5 — Scam artist *2026-07-31, version 76.0.0* My HSA card has been blocked because of this company and the fact that their receipts don't include all the information the HSA company demands. But because I'm not paying I can't message billing directly on the app. I have emailed the company on multiple occasions so that I have a paper trail. Still no response. So now am I not able to get my GLP1 but I also can't get any of my meds I need for my children because the HSA card can't be used. ### 1/5 — Wait time for call backs *2026-07-30, version 76.0.0* I was on hold for 20 minutes then I decided to request a call back which was to be 9 minutes and they called back over hour later. I missed the call and started the process all over again and still have not received a call one and half later. This is the billing department. I will be canceling the service ### 1/5 — They don’t honor their promises! *2026-07-23, version 76.0.0* I gave them my debit card information and they added more money per month! I am still wondering if I will get the one month supply! I doubt it! I canceled it, and stopped any further charges from them! ### 1/5 — App is worthless *2026-07-16, version 75.2.2* Tried to renew my prescription and it does not work. Left a message for someone to get back to me and it took hours. ### 1/5 — Scammers *2026-07-09, version 75.0.0* These people only care about lining their pockets. Like others said customer service is lacking the cost is outrageous and they charge a credit card I didn’t have on my current profile that I used months ago. ### 1/5 — Refund *2026-07-08, version 75.0.0* Can’t stop them from taking money. Just took $375.00 out of my account and I have never used this service ## Most praised reviews (10 highest-rated) ### 5/5 — Weight loss *2026-09-02, version 76.0.0* I signed up with LifeMD in February 2026 and to date I have lost 34 lbs. ### 5/5 — Love LifeMD *2026-08-27, version 76.0.0* I have been using LifeMD telehealth for quite a few months now, I have been seen by Lauren Guse NP and I cannot begin to tell how much I love my appointments. Lauren takes the time to listen, she takes the time to address all of my problems, and she is very outgoing and professional. I will continue to use LifeMD for a very long time. This has been wonderful for women’s health/ post menopause health. ### 5/5 — First appointment *2026-08-20, version 76.0.0* Questions answered ### 5/5 — Personalized HRT That Respects the Patient *2026-07-10, version 75.0.0* Lauren Guse, NP, has provided truly personalized care for my hormone replacement therapy. She has listened to my goals, respected my desire to achieve physiologic hormone levels, and has been willing to work with me on individualized dosing rather than dismissing my concerns. Together we restored my estradiol, developed a cyclic progesterone plan that works well for me, and now I’ve also been prescribed testosterone. Throughout the process, I have felt heard, respected, and included in every treatment decision. As a patient, that has made all the difference. There are many women seeking hormone restoration who feel dismissed or told their symptoms are simply a normal part of aging. My experience with Lauren Guse, NP, and LifeMD has been the opposite. I truly appreciate having a provider who is willing to listen, think critically, and tailor treatment to the individual instead of relying on a one size fits all approach. ### 5/5 — Highly recommend! *2026-07-10, version 75.0.0* Love the care I receive through telehealth! Wonderful option! Appreciate the ease of services! ### 5/5 — Best GLP-1 provider! *2026-07-10, version 75.0.0* i have used this service for a year now. i am down to my goal weight. received quality meds and support ### 5/5 — Profesional *2026-06-30, version 74.0.0* On time professionals friendly and thorough. 5 star experience ### 5/5 — No as instant as advertised for weight loss appointments *2026-06-30, version 74.0.0* Love the app but it’s not easy finding an appointment as they say it is (always 2 weeks out) ### 5/5 — Review of LifeMD *2026-06-16, version 73.0.0* Great experience with the app, messaging, information, and healthcare provider! ### 5/5 — Menopause *2026-06-12, version 73.0.0* Highly recommend , very professional and helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*