# LifeSpan Club — user reviews

> 44 indexed App Store user reviews of LifeSpan Club by JB INVESTMENT CO., LTD., rated 1.30/5 from 78 ratings.

- Source: https://appshunter.io/ios/app/lifespan-club/id1483412347/reviews
- App overview in markdown: https://appshunter.io/ios/app/lifespan-club/id1483412347.md
- Rating breakdown: 5★ 2 · 4★ 2 · 3★ 3 · 2★ 1 · 1★ 70

## Newest reviews (17 of 44)

### 1/5 — Not compatible with phone

*2022-10-20, version 1.12*

See the title. The treadmill doesn’t connect with the phone. Useless app.

### 1/5 — Overa terrible

*2022-09-24, version 1.12*

Can you make an option to upload data without having to be connected via bluetooth?

Can you also make it so the activity gets recorded as an exercise on apple health instead of just steps?

### 1/5 — Hot garbage

*2022-09-21, version 1.12*

This doesn’t work at all because it won’t connect to the TR1200-DT treadmill via Bluetooth. Renders it pointless. The LifeSpan support email sent me a canned response of things to try and of course nothing worked. They admitted after my response that the app is “currently being worked on and does not run perfectly.” It simply doesn’t work. 

For as much as these treadmills cost - and they are fantastic treadmills - you would think they would be able to develop a working app. Absolutely unacceptable.

### 1/5 — Will not connect to app

*2022-07-24, version 1.12*

Bluetooth connection will not work to even use app. When I reached out to support, the only response was that the app was flawed.

### 1/5 — Very buggy

*2022-06-14, version 1.12*

This app is pretty buggy bug I was able to figure out what not to do to keep it pretty reliable in recording your walking data. However since iOS 15.5 it will sometimes just say it is saving data but then record nothing. Ie it shows nothing for the session in the history and does not show up in the apple health app. It is very random when this happens, sometimes it works and sometimes not. Very buggy. Please hire someone to fix this app as the treadmill itself is great, the app is terrible.

### 1/5 — This app is so bad I might return the treadmill

*2022-06-09, version 1.12*

I expect apps like this to be garbage, but it can’t even do the bare minimum task of pulling data out if your treadmill and delivering it to Apple Health consistently.  Completely ruined my entire experience of owning a Lifespan product.

### 1/5 — This app is genuinely awful.

*2022-05-11, version 1.12*

This app is terrible and many steps backwards from the prior version. Aside from the cumbersome setup, many of the instructions are not in English and can’t be changed to English. Also, units of measure are inconsistent so you constantly have to calculate between metric and imperial when entering data. Finally, you have to have an account to work with the app, but the account is different that your lifespan account. There’s no indication of this as you try to repeatedly log in with your lifespan account. This app is a rough beta at best. The app that used to pair with the treadmill before is vastly superior. It was simple and worked.

Update: it’s been months since my review and the app still does not work. I’ve contacted support numerous times and the company seems unmotivated to either fix this app or return the old app that worked perfectly. I wish I could return this treadmill and get a competitor product. This company is unfazed by their low quality and user feedback.

### 1/5 — Doesn’t Sync, EVER. Useless.

*2022-05-05, version 1.12*

This app found my device once but wouldn’t connect to it. It is literally useless. Would give zero stars if I could. Don’t waste your time downloading it.

### 1/5 — Please fix

*2022-04-28, version 1.12*

Can you please fix the Bluetooth feature. If we spend all this money on a desk treadmill, we want to be able to accurately track our steps on other fitness devices like Apple Watch

### 1/5 — Will not pair to my iPhone

*2022-03-23, version 1.12*

Useless app if it won’t pair. There is no way to contact app support either. I would give this a zero if I could.

### 1/5 — Worst App Ever!!

*2022-03-20, version 1.12*

I don’t know why I thought my experience would’ve been any different. App connected fine the first time. Used it for two weeks with no problem. Decided to hit the “set goal” button. Mistake!! The screen went white and couldn’t do anything about it. I had to delete and reinstall the app. Now the app won’t connect to treadmill. 
Great equipment but the worst app!

### 1/5 — Nope.

*2022-03-08, version 1.12*

Pretty disappointing for how expensive this treadmill is. Very glitchy and the sync with Apple Health is way off. Would be easier to track my steps in an Excel doc than keep trying to use this.

### 1/5 — Stats are not in sync

*2022-02-28, version 1.12*

It is so barebones, it is not even funny! But at least the existing functionality should work but it is only kinda works, sync with my treadmill happens haphazardly, there is no way to update it manually as in good apps by tapping some button to get in sync if it didn’t automatically.  I would expect AppleHealth integration from treadmill that costs almost $2,000. Very disappointing.

### 1/5 — Bluetooth is not new

*2022-01-09, version 1.12*

I have only been able to connect and sync my workout on time.  The app doesn’t stay connected yet it shows it is connected.

### 1/5 — Turn on the fax machine we are ready to roll

*2021-12-06, version 1.12*

My 6th grader can create an app better. You can easily tell this is a foreign developer because the English and spelling “make no good scence”.

The Bluetooth connects but won’t count the steps..

### 1/5 — It doesn’t work

*2021-09-16, version 1.11*

Ever

### 1/5 — Can’t delete

*2021-08-20, version 1.9*

Useless

## Most critical reviews (10 lowest-rated)

### 1/5 — Genuinely Terrible

*2023-08-31*

Clunky, doesn’t always connect, god awful UX, syncing function barely works. If I had seen this app before I bought my treadmill I would have thought twice about buying it. Geez.

### 1/5 — Worst app I have ever seen

*2023-02-20, version 1.12*

It’s total garbage. Does not work.

### 1/5 — Useless garbage

*2023-01-24, version 1.12*

Don’t bother, it’s total crap. Can’t pair my treadmill.

### 1/5 — Won’t detect my TR5000

*2023-01-24, version 1.12*

I have tried two different phones and the app will not detect my DT3 Retro console.

### 1/5 — Pause may cause loss of data

*2023-01-23, version 1.12*

I found out that if you pause it you may lose your workout information as it doesn’t sync the console to the app. There doesn’t appear to be any memory on the console either.   If you pause too long you will lose all tracking. Best to stop it and just start a new workout.

### 1/5 — Dont Bother

*2022-12-26, version 1.12*

They should take this app down and not be advertising it. Its garbage. Even the error codes are in a different language.

### 1/5 — Terrible app

*2022-12-12, version 1.12*

It seems that if you pause a walk on the treadmill, the only way to continue and have the app record is to disconnect the app from the treadmill and reconnect it. No way of determining while connected if the treadmill walking is being recorded until you end the walk, then as often as not you discover the walk was not recorded.

### 1/5 — Just use excel

*2022-12-01, version 1.12*

Worst app I’ve ever seen - looks like a beginner project someone made and never went back to fix. Doesn’t adjust to screen size on standard Apple iOS, has image carousel for instructions like a PowerPoint. Bummer it’s useless - just track your miles independently

### 1/5 — Useless app

*2022-11-29, version 1.12*

It does not do anything. Resets treadmill stats when connecting. Disconnects randomly. Transfers data to app one out of ten times, maybe.

### 1/5 — Needs improvement

*2022-11-10, version 1.12*

Won’t stay connected to the treadmill so it makes it difficult to sync activity

## Most praised reviews (5 highest-rated)

### 5/5 — App does exactly what is says

*2023-09-22*

I don’t understand all the prior negative reviews. Got the app setup and linked in a few minutes. As soon as you hit pause on the console the session connected to Apple health and my data transferred over. 

Nothing fancy but does exactly what it promises to do. Think a lot of the complaints were PEBKAC type issues rather than the app.

This hasn’t been updated in a year but hopefully they keep maintaining the app because I find it useful. The Apple Watch can’t track my steps at my desk (since my wrists don’t move like they would when walking naturally) so this is a perfect bridge to get my data over.

### 4/5 — Works Well Enough

*2023-05-20*

I use the app exclusively to transfer and input steps from the Lifespan treadmill to Apple Health. For that purpose, it works well enough. The app connects to the control unit via Bluetooth and syncs any steps it hasn’t recorded yet. It makes sure to only record new steps and doesn’t double count.

The only concern I have with the app is that sometimes the control unit thinks the app is still connected. When this occurs, the app is unable to connect via Bluetooth. I try to sync steps whenever I take a break from walking, but due to this intermittent issue I have had times where I was unable to sync some of the steps I had taken.

The past reviews mostly say this app doesn’t work, but that isn’t true in my case. I’m using iOS 16 with an iPhone 14.

### 3/5 — Has a ways to go

*2021-08-15, version 1.9*

I recently purchased a Lifespan 5500i treadmill and have been using the app for a couple of weeks. It is quite basic and leaves me wishing it provided a lot more information. Once you figure out how to sync data (make sure you turn on the Bluetooth speaker button on the treadmill before you start your workout), you get daily and weekly totals of steps, calories, time on treadmill, distance, average heart rate and maximum speed. Problem is other key data that shows on the treadmill is left off the app such as average pace per mile and highest heartbeat. I wish monthly totals were shown, too, as well as graphs of the data. I have had a few problems with the data provided. My maximum speed has shown as 0 mph on each workout so far. For one workout only average heart rate zone showed up on the app with all the data showing as 0 %. It does not show up on any of my other workout days. Such inconsistencies and the lack of more substantial data is why I give it just three stars.

### 3/5 — OK app, unintuitive Bluetooth sync

*2021-08-10, version 1.9*

The app works OK overall. Connects to the treadmill control unit via Bluetooth mostly reliably, and syncs steps with the Health app.

The Health app doesn’t seem to count treadmill steps towards daily goals, so one might still get prompted to walk more even after hours on the treadmill, but I don’t believe this is a problem with the LifeSpan app.

The Bluetooth sync UI is unintuitive though. This app detects that the treadmill control unit is in Bluetooth mode, and gives a visual cue, but it won’t actually transfer any data until one touches the Bluetooth logo on the screen.

There are no hints that the Bluetooth logo is a UI control, and since the app has already responded to the treadmill, one is inclined to think that data is being exchanged. This took a while to figure out.

### 3/5 — Potential but bit behind the times

*2021-01-24, version 1.4*

App works okay, syncs good to my tr1200i.  UI is good and provides good details. What is missing is the ability to sync the data to other health tracking apps.  Hopefully the developer will add sync to Apple health and activity, this would allow the app to expand greatly since that ecosystem works across insurance health monitoring apps.  I don’t think anything else in the app is needed beyond this.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*