# LifeUp - Smart Living — user reviews > 36 indexed App Store user reviews of LifeUp by Smart Gateway Pte Ltd, rated 1.10/5 from 7 ratings. - Source: https://appshunter.io/ios/app/lifeup-smart-living/id1129168896/reviews - App overview in markdown: https://appshunter.io/ios/app/lifeup-smart-living/id1129168896.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 6 ## Newest reviews (13 of 36) ### 1/5 — Absolute waste of time and money *2022-02-08, version 3.6.5* App does not work 90% of the time to enable door access for visitors. It has been one year and this hopeless company has not been able to fix it. ### 1/5 — intercom unlock not working *2021-08-10, version 3.6.1* intercom gate unlock always fails after latest update, please fix :( ### 1/5 — Password reset code never comes *2021-08-08, version 3.6.1* I have been trying to reset my password since morning. Although the app prompts that code is being sent to reset password, however, the same never arrives ### 1/5 — Useless app *2021-08-02* The app does not work and locks users out randomly. It has no features other than booking facilities and it fails to even perform these simple tasks. Any simple website would do a better job. ### 1/5 — Recent update causing error *2021-07-31, version 3.6.1* Recent update is causing keep auto log out every single time. The worst app I have ever use to be honest. Please make sure you do the testing before releasing the products. ### 1/5 — Terrible application. Lags so badly *2021-01-29, version 3.5.3* This is the first app I’ve used that has issues of lagging never mind. Took forever for my OTP to be sent to me. When it’s sent to me the otp doesn’t work anymore. I can’t even login the app. Worst app ever. ### 1/5 — Please Refund $120!!!! *2020-12-07, version 3.5.3* I have book an aircon service. There is no service done and I have no point of contact to the app service. I have paid the money please refund me NOW! ### 1/5 — Does not work at all *2020-09-01, version 3.4.7* Never received the OTP to activate my account. Did the sign up process several times. I also tried to delete the app and reinstall it. Now the app does not open at all. I can’t even delete it from my phone. ### 1/5 — Notifications does not work *2020-04-11* Notifications does not work at all. Even though permission is given for notifications but I am still unable to receive notifications this causing a delay in the relaying of information from the MCST to residents. Utterly disappointed. ### 1/5 — Can’t access !! *2020-01-16* Resetting password just doesn’t happen as you can’t press the submit button as the note pad doesn’t go down and ‘submit’ icon remains hidden. Took help of lot of people around me everyone gave up .. either it has issues or beyond our intelligence. ### 1/5 — Allen *2019-10-07, version 3.0.1* I downloaded the App. Try sign up but stuck at page 2 as it refuses to accept any email address I entered. Really disappointing. ### 1/5 — Worse after updated *2019-09-21, version 3.0* Can’t even see the attached photos from mails after updating. Bad. ### 1/5 — Disappeared bookings *2019-04-30, version 2.4* Recent software upgrade has problem Can't see bookings done Cant do new bookings ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to login *2025-11-06, version 4.3.1* When I tried to register my residence address, the app asked me to upload an attachment, but there was no option or button to do so. Completely confusing and frustrating. I’ve never seen such a poorly designed app. ### 1/5 — bad app *2024-10-12, version 3.10.1* want to book gym but my apartment info is not found? ### 1/5 — Intercom never works on ios *2023-03-14, version 3.8.1* I’ve had this app installed a few years now and it’s unreliable and doesn’t work. If any call comes through to open the gate, it’s a shock to me. Perhaps once I’ve seen the video appear for the intercom. All my settings are active for the intercom call to reach me, yet it never does. I get blamed by visitors and decliners people for not opening the gate on purpose and it’s nearly cost me a few deliveries being sent back. This app has really stressed me out- more so in the last week as three deliveries have turned around, and even the local postman has argued with me that I didn’t open the door for him. Please please fit your app as I can’t even use it. ### 1/5 — Useless app *2022-11-08, version 3.8.0* The app is connected to condo main gate video door phone and it never works on my iPhone. In last 2 years have changed multiple iphone and it's same on all, very occasionally it will work but mostly won't. ### 1/5 — All functions not working *2022-10-14, version 3.7.0* Can’t click any button of booking facilities, entering feedback system etc. Useless ### 1/5 — LifeUp Pay doesn’t work! *2022-06-09, version 3.6.7* Clicking LifeUp Pay or the wallet just results in an empty screen! Please fix this because the way the app is designed it’s impossible to make bookings without topping up the wallet!! ### 1/5 — Vomit blood *2022-05-07, version 3.6.5* Both QR and activation code is invalid . Can’t even get the apps up after registering !!! ### 1/5 — Did not receive verification code SMS *2022-05-07, version 3.6.5* The OTP never came. ### 1/5 — No Activation Code *2022-05-05, version 3.6.5* After signing up, the app requires an 16-digit activation code to use. But I tried signing several times and verified each, but each time the process is broken because I did not get any activation code, neither by email or SMS. Poor coding!? ### 1/5 — Intercom video call fails *2022-04-19, version 3.6.5* Tried everything but somehow everytime I get the intercom video call, it will say ‘call fail’. Getting scolded by the delivery guys. They think I don’t wanna open the gate but that’s not true. Pls fix this! ## Most praised reviews (9 highest-rated) ### 5/5 — Quick and easy to use *2020-03-26, version 3.3.0* It was easy and direct, able to book my services within minimise! ### 5/5 — Highly recommend *2020-03-11, version 3.3.0* Love it ### 5/5 — Reliable! *2017-12-04, version 1.15* Where imagination can become a reality! ### 3/5 — Intercom doesn’t work on Apple Watch *2024-01-28, version 3.10.1* Very easy to miss the call if you are not looking at the phone. ### 3/5 — Ring to Apple Watch *2023-06-27, version 3.9.0* Last time the intercom ring came to Apple Watch. Now no more… ### 2/5 — App need to be upgraded *2025-01-16, version 4.0.0* Such a lousy app. Keep getting error when trying to login using the link that my partner sent after adding member. Super annoying. No way to even contact customer service support. So dumb. Please upgrade this app !! ### 2/5 — App Hang Not Working Despite Successful Verification. *2022-02-11, version 3.6.5* After submitting my apt postal code for check, the verification was successful. Correct details of the condo contact phone number and email shown-up. The app subsequently stay at the same page. It did not actually hang, as I could move back to previous page, but it would not proceed forward. Thus I could do nothing. Exiting the app and restarting the app, show the same page. ### 2/5 — Can’t find my apartment information *2021-07-13, version 3.5.3* Needed to download this app in order to book the gym facilities but the app doesn’t seem to be able to find my apartment information. ### 2/5 — Works, but very poor quality *2018-11-06* Password is not hidden when creating new account. Error message is wrong when password contains special characters. No support for enlarged text mode. No support for iPhone X and newer phones. Looks like the app was developed very quickly with out much QA. Make sure you create a burner password for this app. I am sure it has poor security and it would be a mistake to use a password, which is used somewhere else. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*