# LIGHTIFY — user reviews > 338 indexed App Store user reviews of LIGHTIFY by OSRAM GmbH, rated 4.03/5 from 2,408 ratings. - Source: https://appshunter.io/ios/app/lightify/id911362586/reviews - App overview in markdown: https://appshunter.io/ios/app/lightify/id911362586.md - Rating breakdown: 5★ 1,579 · 4★ 204 · 3★ 135 · 2★ 88 · 1★ 402 ## What do users think of LIGHTIFY? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Great product - 🚀 Worked flawlessly - 👍 Awesome product - 👍 Very pleased **Cons** - 🐛 Freezes on agree page - 🐛 No support to install app - 🐛 Completely abandoned - 🐛 Current update won't support lights - 🐛 Not intuitive - 🐛 Lights turn on unexpectedly - 🐛 Unreliable, disconnects often - 🐛 Buggy, slow, unintuitive - 🐛 Firmware updates break things - 🐛 Schedules don't work - 🐛 Connectivity issues - 🐛 Terrible app, doesn't work **Commonly reported bugs** - Gateway firmware update breaks connectivity - Lights randomly turn on/off - Schedules disappear after bulb turns on - Lights default to cool white on power-on - Upgrade process disables all other features **Most requested features** - Sunset/sunrise scheduling - Integration with smart assistants - Ability to set dynamic presets - Fading between scenes - Ping-based scene triggers ## Newest reviews (15 of 338) ### 2/5 — Not intuitive. *2023-11-20, version 4.1.3* Hard to program due to cumbersome menu system. ### 3/5 — Appalling *2022-09-18, version 4.1.0* When the bulbs eventually get set up, it works great … for a while. But the app interface is very unintuitive and the process of pairing lights and switches, setting up groups and scenes is a massive pain. When you have a lot of lights like we do, this takes half a day. ### 2/5 — Geht so *2022-08-07, version 4.1.0* Immer wieder instabil und zwischendurch sogar funktionslos. Erst durch Neuinstallation wieder lauffähig. Dann versuch die App die Zustimmung zu den AGBs zu senden und meldet, man hätte kein Internet. Komisch nur, dass alle anderen Apps durchaus Internet haben und zwar im WLan ### 1/5 — Anonim@&:65 *2022-05-08, version 4.1.0* Es un asco no sirve j ### 1/5 — Crazy app *2022-04-06, version 4.1.0* Not being cloud connected decreased the usefulness of this app. It turns lights on and off at all the wrong times and now is stating to not even recognize the lights on the system. I’m switching to smart plugs instead. ### 1/5 — No customer support *2022-04-05, version 4.1.0* Apparently they have no customer support so if you have an issue, you’re apparently no longer able to use their product. My wifi password changed and apparently there’s no way to update it so I no longer can use my device ### 1/5 — Bad system will not work with Alexa *2022-02-04, version 4.1.0* It’s not available on Alexa anymore and it only works about 1% of the time if I could I buy all different lights in a different system do yourself a favor by a different company light ### 1/5 — Worst experience ever *2022-02-02, version 4.1.0* Thought my gateway Brie to bought a new one on Amazon. Just like with previous one, I cannot connect to gateway. It gets stuck after selecting the Lightify network and nothing happens. Frustrating. Issue seems to be with the app. Why don’t they care about their customers? Won’t buy another Osram product again unless they issue a fix to this soon. ### 1/5 — Don’t buy *2022-01-30, version 4.1.0* No technical support can’t not control far from home ### 2/5 — NOT AN INTUITIVE APP *2022-01-24* I’ve had issues with the app and the product when I had to get new internet service. I was out of town and unable to connect to the lights and then to update the modem details is nearly impossible. I tried the settings to set a timer or even alarm and it wouldnt work correctly or with the correct time zone. I don’t recommend this app. ### 1/5 — Dropped internet support recently *2022-01-03, version 4.1.0* App only works on local network now. I'm sorry I invested in these products only to have Osram kill off the whole "smart" parts of the products. No more Google or Alexa integration. Bummer ### 1/5 — Muy mala *2021-12-22, version 4.1.0* Llevo 3 años con la app y cada vez que se actualiza tengo que meter los dispozitivos manualmente, ya no puedo e perdido los codigos que venian en las pegatinas de los dispositivos. Si te pedirian logearte cada ve seria mas facil. Muy mala ### 1/5 — Installation eine Katastrophe *2021-12-06, version 4.1.0* Mal wird der Router nicht gefunden (MAC Adresse freigegeben), mal stimmt das richtig eingegebene Passwort nicht, weil es offenbar nicht richtig genug ist, ein anderes mal ist eine leuchtende Birne auf der Lightify-App zu sehen, die ständig die Farben wechselt. Nach einer Viertelstunde hört sie dann auf zu leuchten. Es vergeht Stunde um Stunde, der Router (Speedport w723v) wird nicht gefunden...der Witz: ich hatte Ligtify schonmal installiert und alles lief hervorragend. Und da hatte ich alles genauso gemacht, Update: rien ne va plus! ### 1/5 — Likely the worst app on my phone *2021-12-03, version 4.1.0* The app is one of the worst performing app I have seen ever. For a reputed company working in smart devices space, they should have much higher standards for technology. The app is poorly designed and almost always doesn’t work it’s supposed to. It’s like a high school kid developed the app. If you’re looking for frustration for any reason, this is the app ### 1/5 — Dont ever get products from this company *2021-11-25, version 4.1.0* Discontinued my lughts that are now useless forcomlared to whybIbbought them (Goigle Hime) ## Most critical reviews (10 lowest-rated) ### 1/5 — Frozen *2024-11-26, version 4.1.3* App freezes when I get to the agree page! Won’t let me agree or do anything else! Junk! ### 1/5 — No support to install app *2024-09-15, version 4.1.3* I have been struggling to get the app to start working on my iPhone. There is no support or telephone number to call. Very exasperated ### 1/5 — Terrible company *2024-09-06, version 4.1.3* DOES NOT WORK ANYMORE! AFTER SO MUCH MONEY WE SPENT ON THIS, THEY COMPLELY ABANDON IT. THEY FIRST DROPPED THIER CLOUD SUPPORT AND NOW LOCAL WIFI WON'T WORK TO CONTROL LIGHT. Sylvania I BELIEVE OWNS THIS COMPANY. I'M VERY SURPRISED. SO MUCH FOR A HIGH RATED COMPANY. I WON'T EVEN BUY A BULB FROM THEM ANYMORE. ### 1/5 — Current update won’t support my lights *2023-12-20, version 4.1.3* It appears they have ### 1/5 — Issue *2023-11-01, version 4.1.3* Since daylight saving the light wont turn on at all when sceduled ### 1/5 — Don’t buy *2022-12-08, version 4.1.0* Don’t ever buy these products from this brand again.is work for a year and then after update to new version….nothing worked….is useless. F the tech who ever designed for update. Will lose customers. Shame on them ### 1/5 — Non riesco più a collegare le lampadine *2022-10-15, version 4.1.0* Comprato le lampadine Osram Smart+ e non è più possibile collegarle e gestirle da remoto. Non oso pensare le prese che comandate acquistate!! ### 1/5 — Lights turn on *2022-09-27, version 4.1.0* No mater what if you manually turn them off or have on timer, the lights will turn back on. Wake up in morning to find lights on after they were turned off. ### 1/5 — Fails to update Gateway Wifi *2022-07-01, version 4.1.0* Update keeps failing ### 1/5 — Absolutely horrible. *2022-05-16, version 4.1.0* Big delay in response and will not connect to the gateway rendering the widget inoperable. Over all a badly designed app made worse. ## Most praised reviews (10 highest-rated) ### 5/5 — Begeisterung *2023-01-24, version 4.1.3* Auf einmal läuft der funktionslos geglaubte Kram wieder! Super, ich freu mich! ### 5/5 — High end product from another era, that was killed gracefully. *2022-09-22, version 4.1.0* Recent adopter of LIGHTIFY products; they were on clearance at Canadian Tire for less than 10$. Impressed with the way this system was shut down, and it should serve as a good example of how to properly handle a smart home system discontinuation. Although it’s a bit sad I wasn’t able to try out this system in it's heyday or with my smart assistants at all, it gave me the feeling that Osram is a good company with good values and it shows pretty much everywhere in this app and how the documentation is written. Clearly a customer-focused team and hats off to you guys! Although it sucks a bit that this way of openness and not being Chinese isn’t what ended up being the standard today. ### 5/5 — It was great *2022-01-14, version 4.1.0* It was great, but they quit supporting it. ### 5/5 — Good product *2021-12-15, version 4.1.0* Never had a problem with this product Thank u ### 5/5 — One of the few *2021-11-19, version 4.1.0* One of a few of the maybe about 100 - 150 apps I've used that really has done what it's supposed to do every day. Great app. ### 5/5 — iCloud *2021-09-28, version 4.1.0* Any chance of another company picking up Lightify and putting it back on the cloud so we can have “out of home” usage ? Thank you ### 5/5 — Cloud was unreliable *2021-09-02, version 4.0.4* Deprecated cloud is a blessing in disguise ### 5/5 — Nearer, my god, to thee *2021-08-27, version 4.0.4* I really admire the developers of this app. With less than a week left before Osram pulls the plug on the cloud server, the app developers put out a really full featured update with a lot of useful stuff. Zigbee diagnostics, manual firmware updates, soft reboot capability, local mode — all great stuff. They are cranking out a quality app right up to the very end, and should be commended. ### 5/5 — Very Pleased *2021-06-28, version 2.1.0* Great Product. Very Low Cost. Great support and Response, if needed. ### 5/5 — Great smart light service - will miss it *2021-05-31, version 2.1.0* It's a shame that Osram is turning off the cloud service. Lightify provides one of the easiest to use and most effective packages of scheduling and colour programming features of any smart light service. The colour cycling programming and dynamic pre-sets are beautifully designed. I can see that the app now provides local non cloud based features so I'm happier than I was yesterday but I can't tell if the offline functions include sunset scheduling and dynamic presets. Also I'm not sure how I'm update the firmware of the lights without Osram's cloud service. This could have and should have been a Hue beating ecosystem for price and quality. It's good to see that Osram is updating the app to provide customers with some sort of continuity of service. Many companies wouldn't do this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*