# Lightspeed eCom (E-Series) — user reviews

> 9 indexed App Store user reviews of Lightspeed eCom (E by Lightspeed Commerce Inc., rated 4.20/5 from 18 ratings.

- Source: https://appshunter.io/ios/app/lightspeed-ecom-e-series/id1616497563/reviews
- App overview in markdown: https://appshunter.io/ios/app/lightspeed-ecom-e-series/id1616497563.md
- Rating breakdown: 5★ 13 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 3

## Most critical reviews (9 lowest-rated)

### 1/5 — App does not working anymore for my employee

*2026-07-24*

Kind of ridiculous. My employee WAS able to use this app to upload and take photos of inventory for a webstore. Now all of the sudden it says she has no access to it even thought she does. Not even the online customer support can figure it out?! lol

### 1/5 — Previous is better

*2026-07-13*

The previous version of the app was much better. We could contact customers directly via WhatsApp using the provided link, and it was also easier to update the order status, such as Processing, Out for Delivery, and other stages.

### 1/5 — Predator

*2025-05-02, version 11.8.1*

Weak service is just the beginning, they will force you into service you don’t need. Don’t get tangled with them

### 1/5 — Trash

*2025-02-20*

This area of the software is undeveloped garbage. Lightspeed absolutely lacks the infrastructure to support what they are selling. Do not get this software unless you have no other alternative.

**Developer response:** Hello,
This is Chester, Ecwid by Lightspeed team. 
We are sorry to hear about such an issue in your store! We would like to check your account and do our best to resolve the issue. Please contact us via our support email at ec.support@lightspeedhq.com and provide your store ID or an email address your store is registered with. Looking forward to hearing from you!

### 4/5 — Happy with this app

*2025-06-04*

Been using it for almost 2 years and it works great for our store.

### 5/5 — Great choice

*2026-01-14*

Great hassle free solution for an online store, simple and assistance is very efficient and effective

### 5/5 — It just works

*2025-12-24*

It does what we need and is pretty reliable. Easy to use too.

### 5/5 — Smooth transition from offline to online

*2025-07-07, version 11.10*

Great to use.

### 5/5 — It just works

*2025-06-13*

It does what we need and is pretty reliable. Easy to use too.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*