# Lightspeed Live (K & U) — user reviews > 72 indexed App Store user reviews of Lightspeed Live (K & U) by Upserve, Inc., rated 1.60/5 from 59 ratings. - Source: https://appshunter.io/ios/app/lightspeed-live-k-and-u/id980311107/reviews - App overview in markdown: https://appshunter.io/ios/app/lightspeed-live-k-and-u/id980311107.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 2 · 2★ 2 · 1★ 48 ## Newest reviews (14 of 72) ### 1/5 — Update the app to at least open *2023-05-16* when we first got Lightspeed K series we were able to use this app and now all of a sudden it no longer works. It doesnt even open anymore ### 1/5 — Not working *2022-11-10* App used to work and was great to keep track of sales through the day but the last couple days it keeps logging off, won’t allow me to log in and is just not reliable. ### 1/5 — Lightspeed may be the worst *2022-08-31* My business had Breadcrumb/UpServe/Lightspeed for eight years… It used to be a great platform, steadily making improvements and with good customer service at a good price. Since UpServe was acquired by lightspeed it’s become horrible. The customer service is not helpful, the prices are the most in the industry and contract renewal is a miserable process with them. We moved to another provider for a fraction of the cost and have been well pleased. ### 1/5 — Even the help is bad *2022-05-30* Not only is the app lacking but even the help chat just sent me in circles and then my sessions would just be “timed out”. Just a joke. ### 1/5 — Better off calling *2022-01-28* This app is worthless. Low functionality, bad UI, can’t find what you’re looking for, and super slow. You’re better off calling your staff via messenger pigeon and you’ll find what you’re looking for faster ### 1/5 — Completely Unreliable! *2021-03-17* Works on occasion. Continuous software and App issues. ### 1/5 — Totally stopped working *2020-08-27* I rely on this app to help manage my labor and it won’t work... even after deleting and re downloading ### 1/5 — Crash. API Req Fail *2020-06-13* API Req Fail. App not working ### 1/5 — Idk what happened *2020-03-12* I can’t see the hours the employees work from my phone anymore?? I liked logging in just through the Safari website... idk why that was taken away. ### 1/5 — Can’t generate reports? *2020-02-28* Pointless app unless you only want real-time stats. No reports. ### 1/5 — Ugh *2019-10-01* Used to work, now it doesn’t. Shame because it is so helpful. Please fix bugs with new operating system..... ### 1/5 — Worst worst worst ever!!! Omg it’s the worst. Ugh!!!!!! *2019-09-29* Awful app. Works sometimes. Mostly it doesn’t. Garbage ### 1/5 — Presents Daily Sales ONLY AFTER 1st Sale *2019-03-02, version 2.4.0* This app is meant to be a service on the floor, outside of the office, but it fails UNTIL your first ticket is entered. Before a first ticket is entered, it presents no daily sales curves for last week or last year. You can circumvent this by manually creating a ticket each morning. But that is a waste of time. This was reported to the Product team several times over the past year. No action has been taken. ### 2/5 — Alerts at 3am!!! Really!!! *2018-11-21, version 2.4.0* Anything you have to say should be done at 3am. Delete ## Most critical reviews (10 lowest-rated) ### 1/5 — Error with login *2025-05-17, version 2.7.1* Tried to login many times with the correct id and password for K-series. However, the system still gives error message. ### 1/5 — App keeps crashing *2025-02-07* It fails to reload if closed for more than 10 minutes. I have to delete and reinstall every time I’d like to login and see how the business is doing. ### 1/5 — Bad app *2024-06-19* So bad, always crashing ### 1/5 — Make it not crash *2024-05-02* The info is solid, however I need to remember to log out of the app will not load the next some further improvements are needed ### 1/5 — Garbage *2024-03-27, version 2.7.1* Has to be reset everytime it’s opened. Expect me to run a business with lightspeed but you can’t even get an essential app to work properly… Ridiculous ### 1/5 — Daily Pain *2024-01-11, version 2.7.1* I don’t understand why they make an app available where in order for it to work you need to delete and reinstall it. Will someone address this at some point? ### 1/5 — App won’t opened next day *2024-01-04, version 2.7.1* Every day I need to delete the app and reinstall it again because it keeps not working ### 1/5 — Delete and reinstall ever time *2024-01-03, version 2.7.1* This has to be the worst stats app. It gives you minimal information and it goes blank every time you close it so it’ll need to be delete and reinstall. Log in again and wait a long time for it to fetch your info. ### 1/5 — Just problems *2023-10-13* This system is garbage poor customer support crashes every day every day MV readers disconnect printers don’t work system goes down nobody on the other end for customer support and when you try to leave they tell you gotta pay to break your contract. Do not use this system it is garbage. ### 1/5 — What A Joke *2023-08-26* I have to remove and reinstall DAILY when the old APP was just fine. Please get it together. This is unacceptable. ## Most praised reviews (10 highest-rated) ### 5/5 — Great for quick on the go *2020-03-01* Great way to keep up with what’s going on at a glance, easy to use ### 5/5 — Love this for my restaurant!!!! *2020-01-24* Love the ease of use this App has for my business. I get all the data I need at my fingertips ### 5/5 — Big improvements *2019-12-18* Has really helped when I am outside the restaurant ### 5/5 — Works great! *2019-06-14, version 2.4.0* Can see all of my reports without having to be in the restaurant ### 5/5 — Amazing *2019-02-19, version 2.4.0* Changed me restaurant for the better. ### 5/5 — Amazing *2018-04-07, version 2.4.0* Shows everything you’d want to know about your restaurant in real time ### 5/5 — A glimpse of the future *2017-02-25, version 2.0.0* To be clear, this is not a review of the app as it currently stands, but rather a review of what I hope this app becomes. Though obviously very early in development, this app hints at the potential of combining the analytic power of Upserve with the usability of Breadcrumb. One of my biggest complaints about Breadcrumb, both of the web dashboard and the "live" app, is the limited ability to mine the treasure trove of data that it collects. Upserve has the potential to offer tremendous value to us restauranteurs by presenting the "big data" gathered by our systems in a way that is clear and useful. Here's hoping that this app represents the first step in that direction. ### 5/5 — Relieved *2017-02-22, version 2.0.0* FINALLY AN UPDATE! I can now use the app without all the issues. ### 5/5 — A small business and dream *2016-01-06, version 1.2.0* I have two locations and heavily depend on the app to check sales nightly between both locations. Great work Breadcrumbs team ### 5/5 — Breadcrumb *2015-09-16, version 1.1.0* Just downloaded. So far, so good. Seeing as it's new, will re-review in a couple of weeks. An idea whose time has certainly come. What would be great is if BC pro were operable on iPhone for servers & admin. Possibly in future? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*