# Lightspeed Restaurant POS (K) — K-Series \| One-stop platform

> iPad-based restaurant management system for operations, orders, payments, and reporting. (iPhone/iPad app by Lightspeed Commerce Inc..)

- Source: https://appshunter.io/ios/app/lightspeed-restaurant-pos-k/id1486190847 (this page in markdown: same URL + `.md`)
- Developer: [Lightspeed Commerce Inc.](https://appshunter.io/developer/390465117)
- Category: Business, Food & Drink
- Price: Free
- Rating: 2.80/5 from 15 App Store ratings · 11 written reviews indexed
- Age rating: 12+
- Requires: iOS 18.5 · 394 MB
- Languages: American English, Dutch, French (France), German (Germany), Italian, European Spanish
- Released: 2021-11-01
- Data updated: 2026-08-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/lightspeed-restaurant-pos-k/id1486190847/reviews.md

## What is Lightspeed Restaurant POS (K)?

Imagine upgrading every single aspect of your restaurant with a simple touch. We’re talking quicker service, increased profits and simplified workflows for your front and back of house. Lightspeed Restaurant (K Series) lets you run your entire restaurant via iPad from anywhere.
 
Tailored for pubs, bars, cafes, bakeries, hotels and both casual dining and fine dining restaurants. Lightspeed Restaurant (K Series) is a seamless, intuitive and reliable restaurant management solution trusted by restaurateurs around the world. 
 
Menu and floor plan
- Create and modify your menu and floor plan in real time.  
- Multiple adjustable floor plans
- Customisable menu
- Real-time editing
 
Ordering and payments
Go where your customers are and take orders on the spot while they’re being sent directly to the kitchen or the bar.
- Tableside ordering by course or by seat
- Order sequence suggestions
- Mobile service
- Takeout and delivery
- Accept any payment type or currency
- Review and adjust items in bulk
 
Offline mode
Internet down? Don't sweat it. Lightspeed Restaurant will continue to process and send orders to the kitchen or bar, and data will sync to your back office once the internet is back up. Thanks to Lightspeed TrueSync serverless technology, your ePOS doesn’t quit.
- Uninterrupted service
- Fully-featured offline mode
- Automatic syncs and backups
 
Reporting and data
Get unrestricted access to over 50 detailed reports via iPad, mobile phone or desktop computer. 
- Sales reports
- Product reports
- End-of-day reports
- User reports
- Accounting reports
- Mobile reporting
 
Free onboarding and support
With Lightspeed Restaurant, you get support whenever you need it. 
- Training and support
- Free onboarding
- Phone support
- Email and chat support
 
Employee management
Manage your employees with a comprehensive suite of tools and integrations available.
- Clock in and clock out 
- Customisable employee permissions
- Employee performance reports
- Set up individual accounts
- Scheduling integrations 
 
Multi-store management
Whether you’re managing one or multiple locations, Lightspeed Restaurant (K Series) has the tools to streamline how you operate and minimise complexity.
- Consolidated multi-store reports
- Shared products 
- Multiple price-lists 
- Location reporting
- Inventory management and transfers 
- Centralised and localised gift cards 
- Customer data per location
 
Add ons 
Choose from a host of add-ons to further boost your restaurant’s productivity and elevate the customer experience. 
- Lightspeed Delivery
- Built-in Xero Integration
- Lightspeed Live: mobile reporting application
- Kitchen Display System
- Customer Facing Display
 
Integrations
Our network of over 95 integration partners allows you to tailor your Lightspeed Restaurant ePOS to your business’ specific needs.
- Payment terminals
- Online reservation tools
- Click and collect modules
- Hotel property management systems (PMS) 
- Accounting suites
- Business analytics
- Employee scheduling
- Inventory management software
- And more

“With a live feed of all transactions from different channels, we can better allocate staff for busy periods and use data to generate reports.” —Timothy Stevenson, CPRESS Juice

“A lot of other systems make things so much more complicated than they need to be. The simplicity of Lightspeed just makes running a business that much easier.” —Ben Ryan, Mamma Dough

“Lightspeed understood immediately the challenges we were facing. The Back Office is easy to use, and allows us to easily track our sales metrics and KPIs. That helped us stay on top of things during our transition from pop-up to brick and mortar restaurant.” —Seb Shaw, Morty and Bob’s

Questions?
You can always reach our friendly team of specialists by calling +44 203 695 9599 or by going to our Help Center for helpful tips, training videos and system updates.

## Key features

- Real-time menu and floor plan management
- Tableside ordering and payment processing
- Offline mode for uninterrupted service
- Comprehensive sales and employee reporting
- Multi-store management capabilities
- Extensive integration options

## Recent user reviews (10 of 11)

All indexed reviews: https://appshunter.io/ios/app/lightspeed-restaurant-pos-k/id1486190847/reviews.md

### 1/5 — Avoid

*2025-09-04, version 25.34.1*

This app ( system is awful ). Paying great amount in subscriptions and you will be contacting the support line everyday for technical issues that will never be solved. Plenty of better alternatives out there.

### 1/5 — Punch clock missing/ Time consuming

*2025-04-21, version 25.14.3*

It’s missing a punch clock to see and print out the hours worked by a employee over a pay period. Emplyees like to see the hours they work.

Payment method is slow and time consuming. To many steps. You have to punch in your employee code each time you make someone pay. It does not treat the billing by table. It’s one bill/client at the time.
If you have a party of 10, you lose valuable minutes, and the connection between each step is slow.

### 1/5 — Application pas au point

*2025-02-09*

Aucun moyen de se connecter. Ça fait plus d’une semaine que je n’y ai plus accès.

### 2/5 — Some good some bad

*2024-12-06, version 24.48.0*

While it mostly works well, order profiles (when used for say, happy hour pricing) will not keep the customers pricing after the happy hour ends.  Terrible flaw in the software.  If you are a business that has discounted food or drink at certain times during the day look elsewhere…

### 1/5 — Cannot log into app

*2024-07-15*

I tried logging into my app to start using the counter for three of my Cafe restaurants but unfortunately it comes up with area code 500.

I’ve tried speaking to CUSTOMER support to no avail.

On my iPad it works but on my mobile phone, it will not let me login. I can’t seem to get this problem solved.

### 2/5 — Compliqué d’avoir le sav à chaque fois

*2024-06-04*

Le sav est difficilement joignable. 
Les techniciens sont plus ou moins bon selon l’interlocuteur. Sachant que le prix de la licence et de leur support est très coûteux par rapport à d’autres concurrent. 

Néanmoins l’application est bien faite.

### 5/5 — Easy to use

*2023-12-13*

User friendly!

### 1/5 — Think about it

*2023-11-26, version 23.45.0*

I have been placed in a difficult situation with very little notice and have been subjected to aggressive threats of imminent monthly high fees of £560 if I do not utilize Lightspeed's card machines and terminate my contract with my current card provider.

I have been prevented from choosing my card provider and have been forced to finish my long relation built with my previous provider who also became a friend, I have never had a similar experience in my 15 years  of trading. The worst of all is how tens of emails have been ignored by my account manager, Regional Manager of UK, Ireland and RoMEA and general support. Throughout the entire current week, I have had no success in reaching a representative from Lightspeed, despite having requested contact in advance last week and sending a reminder email this week as well. However, the fear of incurring exorbitant charges made me give in to their effective tactic of ignoring my concerns.

If you still have the option, I highly recommend selecting a POS system that offers the flexibility to choose your card provider. Most or all the POS systems provide this feature, except for LightSpeed. 

When considering LightSpeed as your POS system, it's crucial to be aware of a potential issue related to vouchers and gift cards. If you decide to switch to a different provider in the future if you are not happy with LightSpeed, all the gift card QR codes sold by you through LightSpeed payments will not be compatible with the new POS system. This means you would need to stick with LightSpeed to ensure the continuity of these codes.
It's important to note that if you opt for LightSpeed, you will be locked into a contract without the ability to choose card provider, regardless if other providers offer cheaper fees and better customer service.

LightSpeed card machines have been causing a lot of frustration among my senior staff, they are shocked by the changes and claim to have never dealt with such a flawed system before. My junior staff members are reluctant to go to tables and take payments because the process has become needlessly complicated. It's disheartening to see something that used to be so simple for decades now causing so much trouble.

We have received feedback from certain customers who have expressed their confusion regarding the complexity of the new process as we struggle to navigate the machines on the tables tapping options for their bills. The new machines requires users to navigate through multiple screens and options and fails to take contact less payment the most of the times.

One big issue with the machines is that if they freeze or encounter an error during payment processing, you are forced to restart the entire process. Given their complexity, this can be incredibly frustrating and time-consuming, especially when customers are waiting.

In the first weeks has been chaotic due to the devices freezing and becoming unresponsive, sometimes for hours. Note: The internet speed is quick, and all other devices that depend on an internet connection also function properly. The issues with the Lightspeed S1F2 terminals are significant and despite my best efforts to resolve them, I've had no success. I've tried multiple channels provided by Lightspeed including reaching out to my account manager Juliana Lake and UK regional manager, but unfortunately, I have not received any response.

I've spent weeks now attempting to solve problems through live chat, emails, and calls, but my inquiries seem to be going unanswered. At times, I was put on hold for close to 3 hours, and then the call was abruptly ended from their end. All in all, I must have spent about 100 hours in my first weeks using LightSpeed and trying to establish contact, which is challenging as I cannot afford to leave my current job to dedicate this much time to resolving technical issues with Lightspeed.

All these problems with these card machines has led in to customers leaving my restaurant feeling neglected as my staff is occupied with resolving the unresponsive card machines. It is truly disheartening to witness my customers leaving after 15 years of patronage due to one poor decision of using Lightspeed as a point-of-sale company. This unfortunate decision may potentially bring an end to my business.

It appears that the machines were released prematurely, potentially compromising their quality, in order to prioritize Lightspeed's profits at the expense of their customer’s businesses.

Lightspeed's inability to persuade customers to use their slow and glitchy machines has driven them to adopt an aggressive and unfair strategy of charging customers who opt for a different provider. To grow their business, small businesses like mine must be ready to adapt, work harder, and sacrifice income.

### 3/5 — Infos ?

*2023-09-21*

Bonjour,

Aucunes infos sur le tarifs de l’app ? Serait-il possible d’afficher toutes les informations utiles ?

Merci

### 5/5 — Face ID

*2022-02-24*

Pourrait-on déverrouiller notre profil avec Face ID ? 
Merci

## Frequently asked questions about Lightspeed Restaurant POS (K)

### Does Lightspeed Restaurant POS have ads?

No, Lightspeed Restaurant POS does not contain advertisements. The application is free to download and use without any ad interruptions.

### What devices can I use Lightspeed Restaurant POS on?

Lightspeed Restaurant POS is available for iPhone and iPad devices, allowing for flexible use in various restaurant settings.

### How often is Lightspeed Restaurant POS updated?

The latest version of Lightspeed Restaurant POS is 26.14.0, last updated on April 7, 2026. Updates ensure the platform remains reliable and feature-rich.

### What is the age rating for Lightspeed Restaurant POS?

Lightspeed Restaurant POS has an age rating of 12+, making it suitable for use by individuals in that age group and older.

### Can Lightspeed Restaurant POS be used without an internet connection?

Yes, Lightspeed Restaurant POS features a fully-featured offline mode. Orders can be processed and sent to the kitchen or bar even when the internet is down, with data syncing automatically once connectivity is restored.

### What kind of reports can I generate with Lightspeed Restaurant POS?

You can access over 50 detailed reports, including sales reports, product reports, end-of-day reports, user reports, and accounting reports, all accessible via iPad, mobile phone, or desktop.

### Does Lightspeed Restaurant POS offer support for new users?

Yes, Lightspeed Restaurant POS provides free onboarding and support, including training, phone support, and email/chat support to help users get started and address any issues.

### How does Lightspeed Restaurant POS handle multi-store management?

The platform offers tools for managing multiple locations, including consolidated multi-store reports, shared products, multiple price-lists, and centralized gift card management.

## Version history (last 5 releases)

### 26.32.0 — 2026-08-11

This version includes system improvements and updates:
• General system and stability improvements to bring you a better user experience

### 26.30.0 — 2026-07-30

This version includes system improvements and updates:
• General system and stability improvements to bring you a better user experience

### 26.28.1 — 2026-07-18

This version includes system improvements and updates:
• General system and stability improvements to bring you a better user experience.

### 26.28.0 — 2026-07-13

This version includes system improvements and updates:
• General system and stability improvements to bring you a better user experience

### 26.26.1 — 2026-07-02

This version includes system improvements and updates:
• General system and stability improvements to bring you a better user experience.

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## More apps by Lightspeed Commerce Inc.

- [Lightspeed Restaurant POS (L)](https://appshunter.io/ios/app/lightspeed-restaurant-pos-l/id474723658)
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- [Lightspeed Display (X)](https://appshunter.io/ios/app/lightspeed-display-x/id960908431)

All apps by Lightspeed Commerce Inc.: https://appshunter.io/developer/390465117

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*