# Lightspeed Restaurant POS (L) — user reviews > 43 indexed App Store user reviews of Lightspeed Restaurant POS (L) by Lightspeed Commerce Inc., rated 2.97/5 from 30 ratings. - Source: https://appshunter.io/ios/app/lightspeed-restaurant-pos-l/id474723658/reviews - App overview in markdown: https://appshunter.io/ios/app/lightspeed-restaurant-pos-l/id474723658.md - Rating breakdown: 5★ 12 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 12 ## Newest reviews (10 of 43) ### 2/5 — It’s not working on IOS 16 *2022-09-05, version 8.3* Light speed doesn’t work on iOS 16 ### 2/5 — Not the best *2020-03-15, version 7.19* Currently entering the code to open the app in a busy restaurant. But keeps returning to the ‘enter code’ page so app won’t open 😡 ### 3/5 — Can’t create password *2020-02-18, version 7.17.1* Password not valid ### 5/5 — Great solution *2019-01-31, version 7.3* Just installed Lightspeed at the Montreal Racket Club and can’t believe how simple to use and install it is. Would definitely recommend! ### 5/5 — Easy to use. Fantastic software! *2019-01-23, version 7.3* Lightspeed made a software that everybody can use! Easy to use! The customer service is A1!!! Pour tout ceux qui cherchent un système pos pour leur restaurant, je vous le recommande fortement ! ### 5/5 — Great fit for our company *2018-11-27, version 5.11.1* This software is a great fit for our company. It is really easy to use and helps us serve our customers better. We would highly recommend it to anyone looking for a pos system. ### 5/5 — Beautiful app *2018-06-12, version 6.7* This app is very user friendly and beautiful. Customizable, it allows you to use many different workflows. Lightspeed you rock !! ### 3/5 — Good, but could be better *2018-04-05, version 6.4* Touch responsiveness is a big issue, it sometimes takes two clicks to get what I need done. Also, when you first open the order screen, the oldest orders appear first, when it should show the most recent orders. This means I have to scroll all the way down in order to see what I need to get from the kitchen. This is a good app, but I know it can be great. ### 5/5 — A lot of impact with leather flipping case *2016-03-03, version 3.13.2* All the magic come from the way you use it. I see it as a updated more efficient ordering notebook. Buy yourself a leather flipping case with a touch pen, double clicking items become more easy and your cute waitress looks less like she's texting on the job. Ps: don't try to acces reports, it wasn't designed for this, anyway this job is done behind the desk. ### 2/5 — Please add *2015-10-23, version 3.7* This is fantastic except the fact it doesn't have a post code address search for delivery. Please add so we can use this software!!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT USE LIGHTSPEED *2024-05-13, version 8.11* Absolute worst company I’ve dealt with in the 18 years I’ve owned my restaurant. I’ve been waiting to hear back from my account manager for 5 months about why I’m being double charged every month. It took 2 WEEKS when I first signed up to get my credit card money deposited. They didn’t care and were hardly any help in fixing the issue. Printer is constantly showing error messages and when I chat with them they have no idea how to help. We have to google and research how to fix anything that goes wrong because if by chance you can get in touch with someone, they never know how to help. ### 1/5 — Worst Update Ever *2024-03-18, version 8.9* We’ve been using L Series for almost three years and it worked like a charm. However we were forced to « upgrade » to L series. It is now The Worst possible POS system I’ve worked with in 13 years. They got rid of all the useful shortcuts. They force you into getting their payment system. MODS are complicated af. Tabs are worst. The layout doesn’t make any sense for a server to work with. I could go on for pages and pages. Do yourself a favour and get another POS. ### 1/5 — Absolutely horrifying behaviour *2023-03-25, version 8.5.1* On st Patrick’s day 7 pm full resto - APP goes BLACK couldn’t open any tab. Hundreds of drinks rung in ~ everything gone ….. WHY YOU ASK? ( you might need to sit for this one ) SCHEDULED MAINTENANCE. AGAIN AT 7 PM ON ST PATRICKS DAY - FOR ONE FULL HOUR. ALL CLEARED - EVEN THE COMPUTERS IN THE BACK. FOOD IN FRYERS -OVENS -BURGERS ON GRILL COMPUTERS CLEARED WITH NO IDEA WHAT GOES WITH WHAT. HAD TO HAND CALCULATE BILLS. IT WAS A NIGHTMARE AND NOT ONE PERSON WOULD ANSWER TO HELP US FOR AN HOUR WE WERE CALLING IT WAS BEYOND. ### 1/5 — Terrible company *2022-06-14, version 8.1* If you ever have an issue with their product expect to not get a response. Customer service and my sales rep will not get back to me after emailing for close to a month. They are over billing me for my services even with a signed contract. Horrible company and truly have never had a worse experience with a company. ### 1/5 — Deplorable!!! *2021-12-18, version 7.48* I’m sorry to say it, because it’s a Montreal based company, but I don’t understand how come they are still on the market. Far behind any American company I ever worked with. The app lack of simple details that would make life easier. Customer service and support??? Apart they are located outside Canada, they don’t know almost anything, 4 of them they told me the MEV doesn’t need configuration when you change to wifi connectivity, all the ones I called they told me a SP 742 printer works with Deliverect, when Deliverect clearly stated it doesn’t…. A big NO for this company. Go somewhere else! ### 1/5 — Lightspeed - terrible tech support *2020-11-02, version 7.33* Would give it zero stars if I could based on the terrible tech support. Took over 5 days and many hours on the phone trying to install their server. Ended up having to call my internet provider so resolve the issue. They were much more helpful than the lightspeed team. Very disappointing ### 1/5 — Again instead of fixing,they broke existing functionality *2020-07-05, version 7.27.1* Today they push one update to fix credit card payment screen .... the issue never got fixed with the update But there crappy fix broke functionality of adding tip amount pop up So instead of fixing they broke existing functionality again This is how they fix.......... full crap ### 1/5 — Fix this app so At the shop we can listen to Spotify while using the app *2019-04-08, version 7.6* This is so ridiculous..this app doesn’t allow you to use any music in the background like Spotify, when we open the app the music stops playing!! This is ridiculous... fix it ASAP before I delete this app ### 1/5 — What a pile of garbage *2018-10-14, version 6.11.1* Whoever designed this should go back to school. Next. ### 1/5 — Poorly written *2018-08-02, version 6.9* You can’t even sign up without getting an “unknown error occurred.” Cmon, how you going to create something that can’t even get passed the sign up page without an error occurring that it can’t even describe what the error cause was. ## Most praised reviews (10 highest-rated) ### 5/5 — Thumbs up from Sign of the Dove Restaurant *2019-10-31, version 7.14* This is our first restaurant and we are thoroughly satisfied with the service we’ve received from Lightspeed. From the system to the live representatives that ALWAYS answer the phone. Lightspeed made a new endeavor very comfortable for us at Sign of the Dove!!! ### 5/5 — Best POS period *2019-10-11, version 7.12* Easy to use and we love it! ### 5/5 — Very robust, yet user friendly *2019-08-08, version 7.10.2* We’ve been using Lightspeed at our facility for 18 months, extremely robust and feature-rich, compared the server based system we had prior ### 5/5 — Great Fit, and Always Improving *2019-06-01, version 7.8* Highly customizable, easy to configure database, highly competitive pricing — but best of all, customer support. We had a lot of questions and asked for a lot of hand holding during setup. I’m amazing by the service and support! I’m also impressed that the software is being updated, and we’ve seen requested features actually implemented. With previous POSes, it felt like the “suggestion box” was attached to a shredder. Thank you for listening, Lightspeed! ### 5/5 — Amazing POS *2019-04-02, version 7.5* Easy to use, great platform and great customer service. Strongly recommend ### 5/5 — Great POS for restaurants *2019-04-01, version 7.5* Lightspeed offers a great product for restaurants. All data is easily accessible through the cloud, and therefore have a lot of great integrations. We have been using them well over 6 months and have had a great overall experience. Their support is also on point. ### 5/5 — Very easy to use, simple and fast! - Gioia staff *2019-03-30, version 7.5* Using Lightspeed has been very easy so far. The service is very good. ### 5/5 — We love our Lightspeed POS system at Cuisine de Manille! *2019-03-27, version 7.5* 1) Easy to use! (No matter who uses it, it's easy to pick up because it's straight forward) 2) You can customize it to your liking! (It caters to both our catering and dine-in business) 3) AMAZING customer support! (Whether on the phone , chat or simply browsing through their website, your questions will always be answered!) ### 5/5 — How lightspeed improved my business *2019-03-23, version 7.5* I signed up with Lightspeed back in Nov 2016 and I have never looked back. Lightspeed's POS system gives you several advantages over it's competitors and your regular manual entry cash register. They are accuracy and analysis. With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs. This will not only improve efficiencies but your sales will help you come up with better competitive ideas in your business. Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat. ### 5/5 — Très facile à utiliser *2019-03-07, version 7.4.2* Tous les employés ont eu de la facilité à utilisé la plateforme Lightspeed. Le support est technique est très efficace --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*