# Lightspeed Retail POS (R) — R-Series

> Cloud-based retail POS with inventory, customer, and employee management. (iPhone/iPad app by Lightspeed Commerce Inc..)

- Source: https://appshunter.io/ios/app/lightspeed-retail-pos-r/id848366907 (this page in markdown: same URL + `.md`)
- Developer: [Lightspeed Commerce Inc.](https://appshunter.io/developer/390465117)
- Category: Business, Productivity
- Price: Free
- Rating: 2.10/5 from 176 App Store ratings · 90 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 218 MB
- Languages: American English, Dutch, French (France), German (Germany), European Spanish
- Released: 2014-05-20
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/lightspeed-retail-pos-r/id848366907/reviews.md

## What is Lightspeed Retail POS (R)?

The POS system preferred by serious retailers in over 100 countries.
 
Lightspeed retail POS is more than just a cash register. It’s a smart, scalable, and dependable point of sale system with built-in features like inventory management, detailed reporting, customer management, multi-location compatibility, employee management, and so much more, all on the cloud. 
 
The app centralizes everything your staff needs based on their role. Now, cashiers have their own intuitive profile tab in POS-mode that lets them focus on sales, and managers can toggle into the Manager tab to perform daily tasks. This split-functionality minimizes distractions and potential for mistakes and requires almost no training time for new employees.

Complete transactions and instantly access your sales data from anywhere, so you can spend more time focusing on what’s most important—your customers.

Process sales
- Complete transactions from anywhere in your store to reduce wait times.
- Snap pictures of new stock straight from the sales screen.
- Perform on-the-spot returns, accept gift cards, apply discounts and sell on-account.
- Send receipts via email.
- Process special orders, layaways, and work orders.
- Provide customers with a clear view of the items in their transaction, including taxes and discounts, with a Customer Facing Display (CFD).

Manage inventory and collections
- Sell bundled, serialized or unique items.
- Easily manage multiple variations of the same product.
- Import up to 1,000 new items in 1 click.
- Combine purchasing, transferring, and multiple vendors into one master order.

Track data and performance
- Track sales and inventory with reports on profits and fluctuations over time.
- Identify opportunities for growth and improvement.
- Detect trends in your stock movement and learn what your top performers are.
- Get a clear view of your customers’ needs and shopping habits.

Take care of customers
- Track sales history to improve your shopping experience and personalize your sales approach.
- Record relevant customer information to better inform your targeting decisions.
- Collect emails to send current promotions and new arrival notifications to customers.

Provide employees with easy-to-use tools
- Empower your staff with an intuitive, easy-to-learn app. Minimal training required.
- Simplify your cashiers’ workflow with one screen for everything they need to open and close their day.
- Create a simple and logical workflow tailored to your business.
- Track sales and performance reports per employee.
- Limit access to refunds, products, pricing, or sales data with custom user permissions.

Supercharge the POS with integrations
- Sell in-store and online with Lightspeed’s fully integrated eCommerce solution, Lightspeed eCom.
- Drive more repeat business and build long-term customer relationships with Lightspeed Loyalty.
- Build your perfect system with over 250 integration options.

Add hardware and payment processing
- Lightspeed Payments: 2.6% + 10¢ - one rate per transaction for swipe, dip or tap—no matter the card type, no matter the sale amount.
- Connect external hardware like Bluetooth barcode scanners, receipt printers, cash drawers and customer-facing displays.
- Reduce credit card fraud with EMV-compatible hardware.

Get free onboarding and 24/7 support
- Receive a personalized one-on-one onboarding session with a Retail POS expert.
- Call or chat with support agents 24/7.

Lightspeed POS is the perfect fit for:
Bike and sporting goods
Fashion and apparel
Jewelry and accessories
Pets and supplies
Home decor
Electronics
Toys and hobbies
Fitness and supplements
Health and beauty

Questions?
Ask our friendly retail POS pros. Call 1-855-251-0441 or go to our support center for helpful tips, training videos, and system updates.

## Key features

- Inventory management
- Detailed reporting
- Customer management
- Multi-location support
- Employee management
- Cloud-based access
- Customer Facing Display

## What do users think of Lightspeed Retail POS (R)?

Overall sentiment: negative

**Pros**

- 👍 Intuitive and easy-to-use interface
- 📊 Comprehensive inventory management system
- 🌐 Seamless cross-platform integration (desktop & iPad)
- 📱 Mobile flexibility for retail operations
- 💼 Powerful reporting and analytics capabilities
- 🔄 Continuous improvements and feature updates
- 📞 Responsive phone support team
- 🛍️ Integrated loyalty and eCommerce options
- 📸 Ability to add product photos and details
- 🔐 Customizable staff permissions and access control

**Cons**

- 🐛 Frequent app crashes and freezing issues
- ⚠️ Hardware connectivity problems (scanner, printer, terminal)
- 🔌 Unreliable Bluetooth connections
- 💰 Expensive pricing structure
- ⏱️ Slow app performance on older devices
- 📧 Unresponsive account managers
- 🚫 Difficult cancellation process
- 🔄 Problems after software updates
- 💳 Forced payment processor integration
- 🛠️ Poor technical support responsiveness
- 🔒 Forced iPad-only payment processing
- 📉 Declining performance over time
- 🎯 Confusing navigation in newer versions
- ⚡ Slow credit card processing

**Commonly reported bugs**

- App crashes during peak business hours
- Scanner and printer disconnect frequently
- Payment terminal connectivity issues
- App freezes when entering or changing prices
- Inventory freezing when adding stock
- Work order notes and billed parts erasing randomly
- App logging out unexpectedly
- Keyboard not appearing with Bluetooth scanner connected
- Inventory counts changing on their own
- Photo upload functionality not working
- Payment screen freezing after card approval
- App won't launch after updates
- Slow typing response (4+ seconds per character)
- Register confusion between multiple registers
- PIN login required multiple times per transaction
- Label printer connection failures
- Latency issues even on new devices
- Work order data loss during app freeze
- Matrix merged items still appearing after deletion

**Most requested features**

- Native phone app version
- Camera-based barcode scanning using iPad camera
- Ability to change unit costs on purchase order page
- PDF/email receipt functionality
- Access to work orders and sales tabs when register is closed
- Gift card refunds on main sales screen
- Built-in gift certificate system
- Stripe card reader support outside US
- Keyboard availability with Bluetooth scanner
- Simplified work order process with fewer steps
- Better iPad app performance optimization
- Support for multiple currencies and coin types
- Streamlined inventory addition process
- Automatic barcode scanning to add items to sale

## Recent user reviews (10 of 90)

All indexed reviews: https://appshunter.io/ios/app/lightspeed-retail-pos-r/id848366907/reviews.md

### 1/5 — 8 yrs of issues

*2026-02-02, version 5.1.0*

Awful program.  Price tag issues with all peripherals. Scanner issues and a real lack of support. Look elsewhere if you can. Wei are too deep to change now unfortunately

### 1/5 — Bad opinion

*2025-12-15, version 4.2.9*

It’s bad opinion for your business

### 1/5 — Worst customer service

*2025-11-26, version 4.2.9*

Just make sure your account rep isn’t caleigh cherrie! Never answers calls or emails even when you set up a call time! Almost makes we want to quit using light speed just because of her!

### 1/5 — Customer Service below horrible

*2025-10-27, version 4.2.7*

If I spent as much time with clients as I do with customer service getting even the most minor issues addressed I could raise my income by 10%. Spend some of the millions you’re making on English speaking staff that is actually trained!

### 1/5 — Terrible support

*2025-10-18, version 4.2.6*

They are a software sales organization that only is concerned about selling. You’ll find out when you need support

### 1/5 — Not what expected

*2024-10-12*

1st of all app is not fully capable of running smoothly on iPad. All equipment was purchased from Lightspeed except the iPad.  Inspite of having recommended equipment the barcode scanner disconnects and reconnects at intervals with an annoying sound that is constantly going all day.  For a while we could prevent this by scanning barcodes on Lightspeed support resetting scanner and pairing to Bluetooth EVERY MORNING. Now even that’d doesn’t help. 
Additionally, if you don’t integrate a credit card processor through Lightspeed you will be charged $200a month!!! However, a processor is not available through iPad so now we have to invest in other equipment to prevent charge. If your offered an option without make sure you get a contract otherwise any changes or new charges they want to make they will make them. 
I will say the star of this company is their customer service over the phone who go above and beyond; I’ve experienced a couple bad apples which is the exception and they will call back as soon as you enter a rating via email.
But you will never be able to get your account manager on the phone to have a smooth conversation, everything is via email.

### 1/5 — Awful

*2024-08-02, version 4.0.2*

I’d rather use a stone tablet and a chisel

### 1/5 — Garbage

*2024-06-14, version 4.0.0*

This system is trash the “support” is trash. Do not go with lightspeed. 0/10

### 1/5 — Lightspeed isn’t the problem, the app is

*2024-04-16*

I think 2.2 stars from 156 reviews, (157, I believe, with this one) speaks loudly for itself. If you don’t have a brand new iPad, this app will not save more time than walking to the computer and doing it there, payment terminal or no. It takes 4 seconds to type two consecutive letters on an iPad with nothing else downloaded on it that was purchased 3 years ago. The brand new Ipad we got works slightly faster on the app but is still noticeably latent. This app needs to be streamlined and made to work better on older devices to get a better review, as it does nothing I can’t on the computer and mobility is not worth the time in my case.

### 1/5 — Lenta

*2024-03-06, version 3.15.11*

La aplicación es extremadamente lenta en iPads incluso nuevas. Y no se diga en el POS terminal puede tomar hasta 15 segundos en aparecer la pantalla de pago. Faltan muchas opciones en la aplicación. Tal vez funcione para negocios pequeños solamente.

## Frequently asked questions about Lightspeed Retail POS (R)

### What does Lightspeed Retail POS do?

Lightspeed Retail POS is a cloud-based point of sale system designed for retailers. It offers integrated features for inventory management, customer tracking, employee management, and sales processing. The system aims to centralize retail operations, making it easier to manage sales, stock, and customer interactions from anywhere.

### What are the key features of this POS system?

Key features include robust inventory management for various item types, detailed sales and performance reporting, customer management tools to track shopping habits, and employee management with role-based access. It also supports multi-location businesses and offers a Customer Facing Display for a clearer transaction view.

### How is this app monetized?

The application is described as free with in-app purchases. While the core POS functionality is available, additional features or services may require separate purchases or subscriptions, such as integrations with Lightspeed eCom or Lightspeed Loyalty.

### Is this app compatible with different devices?

The description emphasizes its cloud-based nature, suggesting it can be accessed from anywhere. While specific device compatibility isn't detailed, POS systems typically run on tablets, computers, and dedicated hardware. The app is designed to be used by cashiers and managers on various devices within a retail environment.

### What are common use cases for Lightspeed Retail POS?

Common use cases include processing sales transactions efficiently, managing stock levels and product variations, tracking sales performance and inventory fluctuations, and understanding customer purchasing behavior. It's also used for managing employee tasks, handling special orders, and integrating with e-commerce platforms.

## Version history (last 5 releases)

### 5.5.1 — 2026-08-21

Improved: This release includes bug fixes and performance improvements to bring you a better experience.

### 5.5.0 — 2026-08-13

Improved: This release includes bug fixes and performance improvements to bring you a better experience.

### 5.4.2 — 2026-08-04

Improved: This release includes bug fixes and performance improvements to bring you a better experience.

### 5.4.1 — 2026-07-23

Improved: This release includes bug fixes and performance improvements to bring you a better experience.

### 5.4.0 — 2026-07-22

Improved: This release includes bug fixes and performance improvements to bring you a better experience.

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## More apps by Lightspeed Commerce Inc.

- [Lightspeed Restaurant POS (L)](https://appshunter.io/ios/app/lightspeed-restaurant-pos-l/id474723658)
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- [Lightspeed Retail (X)](https://appshunter.io/ios/app/lightspeed-retail-x/id920603929)
- [Lightspeed Display (X)](https://appshunter.io/ios/app/lightspeed-display-x/id960908431)

All apps by Lightspeed Commerce Inc.: https://appshunter.io/developer/390465117

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*