# Lightspeed Retail POS (S) — user reviews > 88 indexed App Store user reviews of Lightspeed Retail POS (S) by ShopKeep.com, rated 3.20/5 from 431 ratings. - Source: https://appshunter.io/ios/app/lightspeed-retail-pos-s/id434906089/reviews - App overview in markdown: https://appshunter.io/ios/app/lightspeed-retail-pos-s/id434906089.md - Rating breakdown: 5★ 176 · 4★ 44 · 3★ 30 · 2★ 32 · 1★ 149 ## What do users think of Lightspeed Retail POS (S)? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Robust inventory management - 💡 Helpful reporting and analytics - 👍 Great customer service (some) **Cons** - 🐛 Frequent crashes and glitches - 🔌 Unreliable payment processing - 🔍 Limited customization options - ⏱️ Slow performance - 💰 Expensive pricing - 🤖 Poor technical support **Commonly reported bugs** - Syncing issues between registers - Printer and card reader connectivity problems - Disappearing or duplicated orders - Incorrect payment processing **Most requested features** - Ability to delete/edit transactions - Support for multiple tax rates - Gift card and store credit functionality - Employee sales tracking - Improved exchange/refund process ## Newest reviews (19 of 88) ### 1/5 — Started from the bottom & it’s still there *2022-05-06, version 6.1.1* All the app does is move super slow & it just loves to crash all the time. Customer service has either been extinct or doesn’t want to help you. ### 1/5 — Raging dumpster fire *2022-04-22, version 6.0.0* Always lagging between program switches, and now crashing during the routine switches. Attempted program and device reset with no results. Trash ### 1/5 — Great Idea Awful Product *2022-03-22, version 6.0.0* Just read everyone else’s comments. It’s all been said over and over again. For the love of God please just solve the issues! ### 1/5 — Customer support is the worst! *2022-02-22, version 5.37.0* I’ve been a customer since 2016. During the busiest season of the year their software wasn’t updated to Apple I-Pad updates causing the register to crash every time we attempted to print a customer receipt. In September we disconnected their card reader and are using a different company but they keep taking $29.94 out of my checking account for not being PCI compliant with their credit card reader. I explained VIA chat that I’m not using their card reader!, It’s no longer possible to speak with another human being in customer service because all they have is chat via EMAIL!? If I have to have this much stress with a app to do business…time to look elsewhere. ### 1/5 — Horrible pod *2022-01-14, version 5.36.1* If I could give negative rating, I would. They blame our issues with internet connection, however we have had our internet tested multiple times with zero issues. Only issues is with ShopKeep. Today is last time I deal with them. They double credit charged customers and not one of those charges even paid us. Member since 2014….not any longer ### 1/5 — Terrible customer care and garbage hardware/software *2021-11-14* I own a small cafe and when I purchased it from the previous owner they already sadly had ShopKeep. In the 6 months I’ve had them, I’ve gone through 4 iDynamo card readers with zero care or concern from ShopKeep or Lightspeed. Each session with them ends with them telling me I need better internet or doing yet another speed test which never resolves the fact that my cash drawer and printer stop working randomly, swiping cards works maybe 40% of the time. Dreadful product, and the absolute worst customer service I’ve ever experienced. Go with Square or Toast ### 1/5 — Developer support is non existent *2021-11-10* I have been using ShopKeep for 5 years in my retail liquor store. I have been asking to have a case-break function implemented into the back office for inventory (beer) management ever since. I’m not sure why it’s so difficult to add this feature. For 5 years proper beer inventory management has not been possible. If you have a retail business that breaks cases into singles, 6/12 packs this app isn’t for you. There’s no way to actually speak to a dev. Now it’s slow phone support which wasn’t always the case. The app looks cool and the pocket app is a nice feature, but my days of using this app to run my business are coming to an end. ### 2/5 — iPad Bluetooth is working fine, but the app won’t connect to the card reader. *2021-10-27, version 5.34.0* Fix your connection issues with the Link/2500 and this app. Your about to lose a customer. ### 2/5 — Buyer beware *2021-09-09* We’ve had nothing but problems with this app since installation. The Link2500 continues to disconnect from Bluetooth on our iPad, and will only reconnect after rebooting and re-pairing the card reader to the iPad. This is incredibly tiresome, especially during our rushes. Their help desk continues to feed me the same line to repair this issue, but I’m now convinced they either can’t or don’t know how to fix it. We’ve used this less than 90 days and are contemplating moving to another solution. Get it together ShopKeep! ### 1/5 — Don’t do it! *2021-07-31, version 5.30.0* Similar to other reviews, nothing but glitches and malfunctions and constant troubleshooting. Customer Care expects you to stop sales in order to troubleshoot while trying to operate a busy business and has never once been able to solve the issue of my two registers never syncing, which means I have to void tons of double checks at the end of every day. What a nightmare. Currently transitioning over to Toast!! ### 1/5 — Very disappointed *2021-07-28* System has a lot of glitches that requires call help. Support always says they will call you back and they never do. Equipment fails frequently. We are on a deadline to go travel and Ive spent two days on the phone with support and nothing is working. I’m going to have to get another point of sale, to make this work. I regret getting ShopKeep. All the time and money spent on personnel talking to support and the system not working is depressing. I am so disappointed. I feel like I’ve been stolen from. ### 3/5 — Too many Faults *2021-07-11* The business I work at has been using this app for over a year and it is very unreliable: I have had the app crash on me multiple times, usually during the middle of a payment which is extremely annoying to have to explain to the customer. It will glitch and kick me out and it will not restart itself even when I restart the IPad or restart the app. Customer service is alright but I am often left on hold multiple times which is frustrating because it’s a problem that needs immediate fixing. I have also had a lot of trouble with it connecting to the credit card reader multiple times and sometimes it will do this in the middle of a sale. I do not recommend this app, find a different register app if you can. ### 1/5 — 6 years of glitches and problems *2021-06-30, version 5.29.0* We have suffered through 6 years of misery with ShopKeep, I feel foolish even admitting that at this point. We are so invested that we can’t quit now. If this review serves as anything, let it be a warning to anyone else considering to stay away. ### 1/5 — Company cannot fix a year long bug *2021-06-03, version 5.28.0* Do not buy for bar or restaurant. I purchased 2 registers for a bar and was told it would work. Not true. Spent 2 hrs with tech support and told that it’s not designed for bars. Saved sales do not sync across registers properly creating confusion for the staff. Was told to change how we do things to make it work. Asked to speak to customer service and was told my issue “did not warrant escalation”. ### 1/5 — Poor Service *2020-12-04, version 5.20.5* I have had several issues now and each time I have to get transferred to someone else or call some other type of number to not get the help I need they also use third party services with out knowing the numbers of them for you to call. If your looking for something that with come with lots of good service and help this isn’t it. 10/10 recommended something besides this. ### 1/5 — DO NOT BUY SHOPKEEP *2020-11-14* God awful app. Yet we’re stuck with it at our store. We are so integrated with card readers and Bluetooth printers that do not consistently stay connected / crash every day (I wish that was an exaggeration). We try calling customer support and it’s the same “turn it off and back on” answer, that only temporarily fixes the issues. Without busy store, this causes our employees a lot of stress to continuously have to modify how we ring up customers, get food tickets, and manually enter cards even though we paid a lot of money for card readers that can’t stay connected. DO NOT buy shopkeep, terrible app with useless add ons and customer service. We’ve left reviews and emails before and have yet to be contacted. **Developer response:** Hi there, We're so sorry to hear about your experience and would like the opportunity to make things right. Please send your ShopKeep account name and contact info to feedback@shopkeep.com. Thank you, The ShopKeep Team ### 2/5 — Credit card processing *2020-11-10, version 5.19.0* ShopKeep is great for inventory, running regular cash sales, and tons of helpful reports! However when it comes to the credit card terminals no matter what reader you get there always seems to be a gateway error! Or you’re lucky if your reader lasts 6 months! You call support and they can never actually fix the problem! They should have there support staff 1st go out into the field and run some transactions! Then they could better understand the complaints! ### 1/5 — No longer good *2020-10-13, version 5.18.3* We used to have good success with this system. But for the last 4 months the register app has failed to log between 30-50% of daily sales. Fortunately they are still recorded in the back office but we have added an hours work of record keeping ensuring all sales went through and annotating daily reports. Customer service has been borderline unresponsive and hostile. ### 2/5 — Deleted the app but get emails from them *2020-08-28, version 5.15.3* I get my daily shopkeep summary thing even when I deleted the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid at all cost! *2025-06-30, version 8.7.0* This company is awful! Zero customer support and service. ### 1/5 — 10 yrs using *2025-02-13, version 8.4.0* We have used this service for 10 years and quite unhappy with the big cost increase. They said it was to cover light speed taking over and doing more updates making the service better. Hasn’t happened yet and every time I have an issue, they blame my internet which has zero issues. ### 1/5 — Was ok at one time now it is Terrible *2024-08-03, version 8.2.2* Service is not good they constantly try to force higher plans mow that we have been a customer for many yrs. Constant crashes. We use our own payments but even still have a lot of issues considering how much we pay. No way I would pay more. They want to make more money that is it and if the system isn’t working we can’t operate efficiently. Truly frustrated with the service or lack of ### 1/5 — Always crashing *2024-03-20, version 7.0.3* This app is always crashing and causes our printers to not be found when printing tickets. This causes a lot of issues when we are busy as we miss orders when the printer doesn’t print. ### 1/5 — Does not work beware before you sign *2024-02-16, version 7.0.3* New company takeover. New Higher fees, misleading contract, low quality hardware they force you to use, disconnects after 1 or 2 transactions on both terminals, Horrible customer service. Biggest regret of my life. Held hostage with a three year contract. Ruined my business. ### 1/5 — Extremely unreliable *2023-04-14, version 6.11.0* Constant card-reader disconnections on all of our terminals. This has been an ongoing problem for more than a year, and their barely intelligible “tech support” has been worthless. ### 1/5 — Way worse since Lightspeed purchase *2022-12-15* When Shopkeep used to run this App it worked well and support was good. Since Lightspeed has purchased that company the App performance is way worse. Crashing, more limited compatibility with accessories ((printers, scanners etc). And service is now terrible. “Account Managers” are overtly predatory sales people pushing for expensive plan and equipment upgrades that were never necessary before. I miss shopkeep and would dump this app in a second if there was something else with decimal quantity sales and inventory management with custom reorder points and reorder reports that export to excel (.csv) ### 1/5 — so unreliable *2022-08-16, version 6.7.0* Constantly crashes between customers. Have to close and restart it every time we wake the ipad up. Card reader and receipt printer disconnects from the app seemingly on a whim. I’ve complained to the company before and they’ve blamed it on my Wi-Fi but that definitely isn’t the problem. ### 1/5 — The worst *2022-07-26, version 6.5.0* Way too many problems with this app. Aggravating my employees and my customers. ### 1/5 — Been trying to activate register for a month *2022-05-09* Never really had a problem with shopkeep until light speed bought it. Our store has two registers and one randomly stopped getting updates one day so I tried to reset it and reactivate. That was a month ago, I’ve called and talked to people 4 different times and they can’t figure it out either. Last time I called, after 2 hours on the phone their solution was “go contact apple if you can’t download a fresh copy of the app” Please fix this or I’m switching to Shopify. ## Most praised reviews (10 highest-rated) ### 5/5 — ShopKeep rocks my socks *2021-02-28, version 5.24.0* Hi ### 5/5 — Love it *2020-08-10, version 5.15.2* I’ve been using ShopKeep for a little over a year now. I love it. Great customer service and easy to use product. Sometimes I have issues but it’s not very often and i haven’t had a problem that couldn’t be resolved the same day (knock on wood). ### 5/5 — Restaurant Owners *2020-07-30, version 5.14.3* Ethiopian Love Restaurant has been customer of ShopKeep for five years! Still more than happy with ShopKeep! ### 5/5 — Use Harbor touch elite NOT THIS *2018-11-11, version 2.42.0* PLEASE, DO NOT DO IT! Use a better system such as harbor touch elite, THIS IS THE WORST SYSTEM EVER! I rated it 5 so you would see it my real rating is 0 stars ### 5/5 — Love it! *2018-04-28, version 2.28.0* I love Shopkeep! It’s easy to use and great for my bar. Support has been excellent and it’s just straight forward and to the point! ### 5/5 — Best All in one POS/Credit Processing! *2018-03-06* I’ve been using Shopkeep for 3 years running my barber shop, we do thousands of transactions every week and love our POS. It’s easy to use and easy to train new staff on. The back office software is really informative and is very easy to navigate. All the information you’d ever need about sales and customers, also inventory management and Mail Chimp integration. We also use ShopKeep as our credit processing company and they have some of the most competitive rates on the market. They also offer capital at very responsible rates to customers who process credit cards with them, its been really helpful to us while we expand our shop! ### 5/5 — Delighted ShopKeep user for >1 year *2017-12-21* We’ve used ShopKeep in our taproom since we opened in May 2016. It’s complex enough to deliver the level of reporting we want yet simple enough for our point of sale needs. Easy to use and training a new hire takes about ten minutes. We use ShopKeep processing as well and are more than satisfied. Would sign up again in a heartbeat. Cheers! ### 5/5 — Excellent POS *2017-12-15, version 2.20.0* We have been using ShopKeep for many years and have been very happy, they continue to improve and upgrade. ### 5/5 — Excellent Service *2017-07-17, version 2.14.1* New Business Owners! ShopKeep is easy to use, efficient and will save you a lot of problems in accounting, inventory and employee management in the long run. I wish I had found them sooner, I would have saved myself of great deal of issues an money in the long run. Shopkeep is affordable and efficient, using the latest technologies, it makes keeping track of every element of your store so simple. Thanks for all the support shopkeep! ### 5/5 — Life Saver *2015-07-30, version 2.6.4* I found these guys online when setting up my new business and there back office and solution based support has been excellent ,teamed with a faultless interface, I would highly recommend this to any start up or busy environment business. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*