# Lightspeed Scanner (X) — user reviews > 51 indexed App Store user reviews of Lightspeed Scanner (X) by Lightspeed Commerce Inc., rated 4.50/5 from 355 ratings. - Source: https://appshunter.io/ios/app/lightspeed-scanner-x/id1100131368/reviews - App overview in markdown: https://appshunter.io/ios/app/lightspeed-scanner-x/id1100131368.md - Rating breakdown: 5★ 267 · 4★ 47 · 3★ 14 · 2★ 7 · 1★ 20 ## What do users think of Lightspeed Scanner (X)? Overall sentiment: mixed **Pros** - 👍 Simple and clean interface - 🚀 Fast inventory counting process - 💾 Easy CSV export functionality - 🔄 Real-time synchronization with web version - 📱 Works well on Android devices - 💰 Free or affordable pricing - 📊 Effective for stocktaking and inventory management - 🎯 Straightforward barcode scanning capability **Cons** - 🐛 Frequent app crashes and freezing - 📱 Compatibility issues with iPhone (especially newer models) - 🔍 Poor barcode recognition and scanning reliability - ⏱️ Slow syncing performance - 🔄 Double scanning issues without barcode present - 📲 Camera autofocus problems - 🔌 Performance degradation with large product databases - ⚠️ Limited functionality compared to expectations **Commonly reported bugs** - App crashes when attempting to share/email inventory - Scanning fails on newer iPhones with multiple cameras - Inconsistent barcode recognition across different devices - App freezes during syncing with multiple users - Running count doesn't accumulate across multiple sections - Scanner mode requires constant scrolling to reset - Scanned items disappear from search after opening product info - Poor performance with iOS 13 and older versions - Email functionality locks up and prevents navigation - Slow syncing (10 seconds per item reported) **Most requested features** - Search/filter functionality for orders and products - Ability to edit Brand, Category, and Tags during inventory - Camera zoom capability for small barcodes - QR code scanning support - Product quantity display in search results - Price display during counting for verification - Transfer inventory between stores functionality - Ability to add product photos during receiving - Beep sound notification for each scan - Timestamp for each scanned item - Manual quantity entry mode - iPad support - Integration with Vend register app - Bluetooth scanner support - Ability to reopen and edit counts after sharing - Expected inventory amount display during counting - Option to exclude unlimited/infinity inventory items - Ability to count zero-stocked items ## Newest reviews (16 of 51) ### 3/5 — Need an easier way to receive order *2025-01-16, version 6.0.2* Good app for the most part, but the inability to look up an order number when receiving items is frustrating. It leaves us scrolling through every single order to find the appropriate one to scan. ### 4/5 — Great app BUT need to add option to edit Brand, Category, and Tags *2024-12-04* I love the app but developers need to add an option to edit Brand, Category, And tags during inventory ### 4/5 — Great features just one more thing.. *2023-12-03, version 5.13.2* Has most of the features I’m looking for, but it would be great if you could take a product picture to add to existing inventory rather than just new inventory. Sometimes when a new product is ordered the first time you get a chance to see it for real is when you are receiving it, so grab a quick pic there and add it to the inventory as you go. Other than that can’t grumble! ### 4/5 — Not working with iphone 11 *2023-05-29, version 5.9.1* Seems to not be working with my iphone but works with my employees androids hope this can be fixed or addressed shortly. Other than that the actual app and layout is good. ### 4/5 — Need product quantity in the search list! *2022-02-05, version 4.2.4* Would be a lot nicer if we had the available product quantity when manually searching for a sku (on the same line as the image and sku). So if we are looking in a list of variant, it would show directly all the quantities for each one instead of having to open them one after the other (especially problematic as the researched sku ALWAYS disappears after opening a product info!!) ### 2/5 — Useful idea terrible implementation *2021-11-05, version 4.1.1* Great idea and would be extremely useful but the app’s poor design doesn’t make it much better at receiving inventory. Camera in scanner mode needs to autofocus and scanning needs to be much faster (although this could be helped a lot with autofocus). Also need to be able to search/filter for orders to receive as scrolling a very long list with no options to sort is unusable. ### 3/5 — Glitchy *2021-03-26, version 3.4.3* Glitchy af Scanning multiple items when no barcode is present. Not very reliable for stocktaking. ### 3/5 — Love it but limited functionality *2021-01-26* Love the app however I wish to have transfer capabilities in app. So I can transfer inventory one store to another in the app. I think u guys will make life much easier if the transfer option added to this app. ### 2/5 — Buggy *2020-12-08, version 3.3.8* This app mostly works but is buggy. Today a product sku scanned correctly the first time but then failed to scan subsequent times giving sku errors ### 4/5 — Almost perfect *2020-06-25, version 3.2.5* Works really well and makes a stocktake simple. It would be great if I could scan items straight into the sell page off vend. ### 1/5 — App crashes *2020-06-11, version 3.2.1* Looked really good and the barcode scanning feature was great but when I finished scanning and wanted to share it the app kept crashing. Even tried reinstalling it and still crashed, very disappointed as it had so much potential. ### 4/5 — If it could only let you zoom in.. *2020-05-25, version 3.1.2* Some products have multiple barcodes next to each other and are very small. If you get the code between the guidelines, the camera cannot focus. Move out and you can scan the wrong code. Other than that, it works great. ### 1/5 — Vend App *2020-04-06* Horrible Tech Support for new customers trying to set up store. PATHETIC!!! ### 4/5 — Mostly perfect *2018-12-20* I love this, I just wish the price came up so I could check that the items were correctly priced by my coworkers while I do my counts. ### 2/5 — Seems like it has potential... *2018-09-13* Wish it could read QR codes so that we could use this with our 12,000+ products!! ### 1/5 — Does not continually add up *2018-06-20, version 2.0.2* Doesn’t continually add up If I have five in one section and then five another I have to remember what the previous count was !!! Not good when you have hundreds of products ## Most critical reviews (10 lowest-rated) ### 1/5 — This company is a lie *2022-12-09* Signed up, and I’m getting out. Nothing but issues. Took me 6 hours to reach customer service. Their excuse was I’m they had a huge outtage. Run away! ### 1/5 — Will not scan many tags… *2022-12-02* This app does not work well for us. It can’t recognize many bar codes that our USB scanner has no issues with. So far it is too unreliable to be anywhere approaching effective. **Developer response:** Hi there. Thank you for taking the time to write in about the app. Sorry the scanning performance hasn't been up to scratch for you! We were having a few issues with iOS16 and larger iPhones (iPhone Max models). We are hoping these issues are now fixed so hopefully you see better performance. Thanks again ### 1/5 — Scanner scanning issues *2022-05-30, version 4.6.2* Does work properly with new iphones with multiple cameras ### 1/5 — Waste of time *2022-02-02, version 4.2.4* Absolute junk, freezes up all the time ! ### 1/5 — Double scans constantly. Unusable. *2021-04-19, version 3.4.5* Constantly double scans items even when not near a barcode. ### 1/5 — HORRIBLE *2021-04-14, version 3.4.5* Worthless. Tried using for over 2 yrs, makes inventory counts harder, doesn’t scan. Have to close and reopen several times just to scan one product. Do not recommend. Vend need a better scanner app or update it so it picks up barcodes. Worthless and I’m considering leaving VEND entirely. ### 1/5 — Broken in so many different ways *2020-11-02, version 3.3.4* For such a simple concept (counting barcodes) it's unbelievable how broken this app is. Syncing takes 10 seconds per item, it's only working on ios13 and even then is incredibly slow and has trouble recognising products and barcodes at the best of times. ### 1/5 — Impossible to add a new product *2020-07-10, version 3.2.7* Super frustrating, especially that it works for guest users (via CSV) ### 1/5 — Slow going *2020-06-28, version 3.2.5* would scan 2 items then freeze. On & off. Painful and frustrating ### 1/5 — Frustrating.... *2020-06-28, version 3.2.5* I’m just a helper and mid-stocktake and this is the most frustrating program I’ve used! 7 people scanning and we have spent more time waiting for ‘synching’ than scanning. And no, it’s not our internet! We have a mix bag of people using wifi, 4G and 3G to try to find solutions.. such a clunky system! I’d prefer a good old spreadsheet & pen! ## Most praised reviews (10 highest-rated) ### 5/5 — Product scan. *2024-07-09* It’s great for using for the first time. The only problem I run into while scanning products is that I have to scroll up every single time. It would be nice to have the camera option for each individual item. Just would make it 10x easier. Thank ! ### 5/5 — Fantastic app *2019-05-22* My first ever five star rating for an app. This does exactly what I need it to do. Fast, simple and makes submitting orders for vendor managed inventory easy. ### 5/5 — Great app *2018-11-10, version 2.0.3* Replaces pen and paper and way cheeper than hardware. ### 5/5 — Magical Scan App *2018-09-27* Could write quite a long review. Fantastic App perfectly integrated with Vend to make this first inventory with their software by far the easiest in 25 years. Multiple counters, with multiple ways to scan input item and count. Counted 2000 SKUs in short time. Thank you ### 5/5 — Extreay Helpfull *2018-05-27, version 2.0.2* Wanted to count inventory to send to amazon . This app was the only one and it works very well. I was able to verify that the labels where readable and scan my inventory without buying a scanner. ### 5/5 — Needs iPad Support!!! *2018-04-26* Great app for doing inventory and exporting to Numbers or Excel. Wold be great if this were iPad supported. Even provide front camera view to easily scan products then type. Would be really convenient if this app could generate barcodes of all the UPC scans to have a database and export to a spreadsheet with the other information. ### 5/5 — Clean and Elegant *2017-09-30* It's quite slick. The list of products that haven't yet been accounted for is meaningful. I look forward to the day it becomes even easier and faster by letting a real wireless/Bluetooth barcode scanner be the input source to the app. ### 5/5 — Excellent app *2017-09-09, version 2.0* Great for quick stock taking - be even better if the scanner functionality was added into the vend register iPad app - reduce reliance on third party Bluetooth scanners ### 5/5 — Awsome *2017-09-08* Super time saver. I wish it had a manual mode where it asks for the qantity and another where you you scan. When you are counting more than a couple items of the same the interface gets impractical. ### 5/5 — Love it, would love some tweaks too *2017-09-04, version 2.0* A brilliant and helpful app for making inventory counts. Would love it to show the expected amount as you enter the counted amount on the device. I love that it updates the web version immediately. But the "This item was not part of your planned count" warning on partial counts with many extra products is hard to see the actual product name :) Would be great to scan full range of products on partial count from device too. So far absolutely love it. It's going to save us tons of time and effort. Thanks!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*