# Lightspeed Voice — user reviews

> 13 indexed App Store user reviews of Lightspeed Voice by Lightspeed Voice, rated 3.87/5 from 30 ratings.

- Source: https://appshunter.io/ios/app/lightspeed-voice/id1619799510/reviews
- App overview in markdown: https://appshunter.io/ios/app/lightspeed-voice/id1619799510.md
- Rating breakdown: 5★ 19 · 4★ 0 · 3★ 5 · 2★ 0 · 1★ 6

## Most critical reviews (10 lowest-rated)

### 1/5 — Worst support and app ever

*2023-06-09*

This company is the worst VOIP company ever. iPhone app hasn’t worked in 9 months. Customer service representative are rude. Everything is fixed with a bandaid.

### 1/5 — Deception in contract

*2022-10-21*

AVOID AT ALL COSTS - They snuck in a 36 month contract into our Service Agreement which I was never told about. DECEPTION at its finest - read the other 1 star reviews if you don't believe me.

### 1/5 — Downgrade from Vonage Business

*2022-07-02*

Unclear messages when trying to receive calls
I have not been able to answer calls consistently from the app

### 3/5 — Can’t see texts.

*2024-12-12*

Today is 12/12/24 and I have been able to see texts in almost two months. Tried many things. Nada

### 3/5 — Can’t see text

*2024-02-08*

It would be useful to be able to see the text messages.

### 5/5 — Love it

*2023-09-22*

Love the app. Keep it up

### 5/5 — Exceptional Experience

*2023-08-28*

This app has made my workflow so much easier. I love how i can leave my office and still reach clients or help out my team where ever I’m at. This app is constantly getting updates and to top it all off they have exceptional customer support. Keep up the good work.

### 5/5 — Best VoIP app

*2022-08-03*

Th e phone has worked great when out of the office and needed to make call with clients!

### 5/5 — Love it

*2022-05-12*

I love the new Softphone app. I have quite a few employees and it’s nice to be able to pull the switchboard and get to them quickly. This app is easy to use and intuitive another big plus from such a great company.

### 5/5 — Excellent new entry to the voip app space!

*2022-05-09*

It's a huge step in the right direction! 
It's not yet as capable as some others but this will go a long way towards helping you manage a scalable solution for your business.

## Most praised reviews (3 highest-rated)

### 5/5 — Awesome!

*2022-05-08*

Very pleased with the Lightspeed app!

### 5/5 — Worth the wait

*2022-05-08*

LSV has been a phenomenal partner for our insurance agency. A solid in-house mobile app has been a major missing piece for a couple of years. This is a good first version. There are a few important features that are coming soon, but this app is totally sufficient for basic functions.

### 5/5 — Phenomenal VoIP softphone

*2022-04-27*

I got to participate in testing this app for months before it was released. This softphone has tons of features: texting, inbound/ outbound calling, live monitoring of company/ employee cals, and many more. Looking forward to continued updates with even more features! This softphone app is one of the best ones out. Great job Lightspeed Voice!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*