# LightspeedDMS — user reviews > 31 indexed App Store user reviews of LightspeedDMS by LightspeedDMS LLC, rated 2.30/5 from 63 ratings. - Source: https://appshunter.io/ios/app/lightspeeddms/id1312683582/reviews - App overview in markdown: https://appshunter.io/ios/app/lightspeeddms/id1312683582.md - Rating breakdown: 5★ 14 · 4★ 3 · 3★ 5 · 2★ 7 · 1★ 34 ## Newest reviews (11 of 31) ### 2/5 — NXT was far superior *2023-11-16, version 2023.11.03* Pen and paper often works better now ### 1/5 — Absolutely awful in every way *2023-04-16, version 2023.02.16* Customer service is non-existent. System is unreliable and does not inform users when a task fails (no error messages, tasks appear to complete normally when they have not) Each aspect of conducting business within Lightspeed seems to have been designed to make it as difficult as possible to complete. Specific examples include: 1. technicians cannot view their schedule, can not filter or sort the RO’s assigned to them and since the first week in February ALL of our technicians are unable to login to Lightspeed at all. Management still has not heard back from customer service. 2. When scanning parts to update inventory you can not verify the part’s location. Therefore if you are scanning inventory and locate a misplaced part you must walk to a workstation and type the part number in to determine the correct location. You can not see the quantity that should be on hand. You can not verify the scan generated number matches inventory part/upc numbers. You can not assign or edit part locations from the mobile app. 3. Bin (part locations) are case sensitive and a space changes the location. Therefore RR1, Rr1, rr1, RR 1, rr 1 are all categorized as different locations. You can not manage bin locations anywhere within lightspeed. So if you change the location of your inventory based on the season or a promotion you must manually update each individual part or item’s location one item at a time. 4. There is no way to make an unavoidable indicator for customers, such as a colorful label on the name or unit or a pop up window. This would be VERY USEFUL for our hearing/visually impaired customers or if the customer left their wallet etc. 5. Customers can not have a credit on their account without their account having A/R charging authorization. 6. No way to setup a scannable discount code for military or senior discounts that deducts a percentage from the total. 7. If customers pay cash for major units (vehicles, chainsaws and all other serialized equipment) there is no option for giving change. If they are picking up parts or serviced units you can not combine the totals and cashier once. 8. Major units can not be assigned locations…. They are either in the inventory or not. This goes for units in to be serviced as well. 9. Special orders or out of stock items customers are waiting for is hidden and users must manually check the list of names one by one to see if items have been received as there is no “picking” queue or function. This function also does not exist for sales or service. 10. If you experience a power outage or internet outage you are dead in the water. The system is completely cloud based. If the internet is out, you can not sell a part or access an RO to release a repaired item to the customer. This list barely scratches the surface of the daily battle that is working with Lightspeed. ### 1/5 — Barely works *2023-03-03, version 2023.02.16* This would be a great app to have pertaining to the service writing side of my job IF IT WORKED more than 2 days out of the week. Some days it loads repair orders some days it doesn’t. Will have to log out and log back in, sometimes that fixes the issues but most times it doesn’t matter. Why are there so many bugs with this thing? ### 1/5 — Login session *2023-01-30, version 2022.12.01* Can you fix the “Your login session has expired “ problem!?!?!? ### 1/5 — App is glitches and techs can't see calendar *2023-01-26, version 2022.12.01* If your techs do more than just look at a work order and then work this app will be such a giant headache. Techs can't see the schedule/calendar and they can't make new jobs if something new pops up and everything single part of the job has to be an individual line item. App also glitches and closes itself constantly. Repeatedly logs you out as well. ### 1/5 — Glitch *2023-01-25, version 2022.12.01* Very glitchy, slow, log’s me out frequently and errors a lot. ### 1/5 — Typical lightspeed… *2022-11-26, version 2022.10.18* Just like everything with lightspeed constant issues and errors. Never reliable. Pay a premium for poor product and poor product support. ### 1/5 — Does not work *2022-09-17, version 2022.08.16* After the latest update, the app does not work. At all. “Request failed status code 400”. This goes for all workers in my shop, nobody has been able to use the LightspeedEVO app at all. ### 1/5 — Constantly logging us out. *2020-03-05, version 2020.02.19* Still lacking so much! Not able to use with “dark mode” on. When typing, the font is invisible with dark mode. Every other time we open the app, we need to login again. It’s hard to get technicians to clock in and out of jobs with this problem. Using keychain passwords doesn’t work correctly. This app should support face/Touch ID by now. Still would like to be able to view the schedule. Would like to add photos from the camera roll/library. ### 2/5 — Needs some Improvements. *2020-02-18, version 2019.10.30* - Need to be able to add pictures from the Gallery!!! - Utilize the volume button on phone to take a picture just like the regular camera... it’s not always easy to get 2 hands in some tight spaces. - Needs to be able to focus, have to retake photos because they are blurry. - Add the option to search closed (cashiered) work orders to be able to go back and see information noted on a previous work order. ### 1/5 — Needs some work *2019-09-12, version 2019.09.05* On my end for the tech won’t show previous hrs , can’t add existing pictures from your phone and i need to find the work order often the app keeps going back , pictures take forever to download, the camera won’t focus on the spot you are trying to take the picture of, and will be nice for the user to see a picture of the boat or bike that you are looking for or working on top of the work order ## Most critical reviews (10 lowest-rated) ### 1/5 — Parts dept *2026-06-30, version 2026.03.24* Not much functionality for the parts dept. would be nice to be able to scan an item and change info like bin locations and descriptions. ### 1/5 — Service *2026-06-03, version 2026.03.24* I read what some people say about this It is great probably for the owners to see what money they are making, service techs should know how slow, undependable, logging out, losing pictures and again the slowest of slow for such a big app I wouldn’t even give it one star, but it’s the closest thing to zero as I can get Light speed personal show not leave reviews ### 1/5 — “slothspeedDMS” *2026-05-13, version 2026.03.24* nothing but a horrible experience using this as our dms, as a tech i can’t upload photos for hours to days to weeks. this gets to a point where i have to delete the app and wait for a new authorization code which holds me back from working a couple hours of the day. causes wait times for our entire department. they need better servers and i could raise it to maybe a 3 star because the UI is still terrible. ### 1/5 — Garbage *2026-02-25, version 2026.02.24* Always connection issues, log in issues.. always having to change my password. Logs out of an RO but it doesn’t register so then your hours are through the roof over night. Hours getting missed or not registering to the computers. Absolute trash of an app ### 1/5 — Slow software *2025-12-19, version 2025.12.13* Uploading photos is very slow. Very very slow ### 1/5 — Disappointed! *2025-07-09, version 2025.04.18* New to the system. Very slow on the upload of photos. You can’t reorder the pictures. Good luck trying to take a profile picture. Try to update service tickets and it will not save your work. Having a functional mobile app was a major factor in signing up with LS. Very disappointing! ### 1/5 — Horrible app *2025-05-01, version 2025.04.18* App has tons of glitches. Loads extremely slowly. And when it comes to uploading pictures, it’s next to impossible to upload them. It amazes me that light speed even released an app that performed this horribly. ### 1/5 — Worst App Ever *2024-04-03, version 2024.02.19* App freaks out and closes randomly. Cant add photos successfully 75% of the time. Extremely slow and not efficient what so ever. Use this app for work, and it is a complete waste of time. Lightspeed, do better. ### 1/5 — Don’t bother *2024-01-03, version 2023.12.07* So far this app has been nothing but a headache. You would think that all this fancy stuff makes life easy, NO! It kicks you out of ROs randomly. Sometimes does not log you in, sometimes does not log you out even though you give commands to do so. ### 1/5 — Developed by middle school students *2023-12-19, version 2023.11.03* This app is horrible. For how much Lightspeed costs, which is an outlandish amount to start with, this should be the most intuitive app on the market. It lacks so many features that any dev paying attention would’ve incorporated. ## Most praised reviews (10 highest-rated) ### 5/5 — My technicians love it *2026-02-06, version 2025.01.12* The mobile has really changed the way things are in the service dept and for myself as an owner, accessing information while I’m out of the country is incredibly useful, and the technicians have nothing but great things to say about it as well. ### 5/5 — Please Add *2020-11-13, version 2020.11.04* I would really like to see the following added: • Service Scheduler • Reporting • Estimate and Repair Order • Service History ### 5/5 — LightspeedEVO Plus *2019-11-06, version 2019.10.30* There have been so many improvements in this app since the first release. It is easy to use. Allows the sales team to be mobile and to be able to search units in many ways including by multiple options. Anyone can send & receive texts & emails on there phone. The best thing is they are assigned phone numbers that belong to the dealership! Techs can clock in & off of their jobs, and make their notes. Check it out!! ### 4/5 — Great App. Needs the scheduler *2021-03-01, version 2020.12.07* This would be five stars if the app included the service schedule for the tech to see what’s on their list for the day. ### 4/5 — Getting better *2019-06-13, version 2019.04.09* Getting better than the last version. Can we get the ability to update part bin locations and the comments via the app? ### 3/5 — Ease of Use! *2024-02-13, version 2023.12.07* While adding a photo to a job. Hands are not always free. -need to be able to take picture with volume button -need to be able to focus the camera in app ### 3/5 — Overall Good *2020-04-15, version 2020.03.05* Please incorporate ability for techs to clock in and out to entire RO regardless of # of jobs. Currently tech have to punch in to every single job separately on the RO. ### 3/5 — Better but still needs more *2020-02-12, version 2019.10.30* The addition of mobile communication is a welcome addition to the customer tab. We do need to be able to create new customer files in the app in the customer section though (I do not have access to the service tab, so I am unsure if it is available there). ### 2/5 — Requires iOS 12 *2024-11-17, version 2024.10.15* I have 2 iPad Air running iOS 12 that we use in the shop. The app crashes instantly on open. Please fix this error would be nice to get more life out of these older devices especially in the shop. ### 2/5 — Photo sorting? Nah. *2024-03-14, version 2024.02.19* For the love of God, PLEASE add the ability to re-order/sort photos. There's so many things that are such basic coding that should be easy for dev to add, but the major unit inventory photos is such a headache. Both in the mobile app & on desktop, you cannot sort your photos. Which is extremely irritating when they just upload and are made public by file size so it doesn't keep the order you selected them in. (Go 'upvote' my suggestion in CDK Community forums! This will help get this change made! search "need ability to sort") Also, if you try to take photos for units on an iPhone with horizontal orientation rotation on, good luck. You'll get a little narrow very landscape picture because of the black bar for the camera button.. Only on Apple though. Android works just fine. I've only reported this bug 6x since May 2023, almost a year ago.... ridiculous. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*