# LightStream — user reviews > 54 indexed App Store user reviews of LightStream by Truist Financial Corporation, rated 2.99/5 from 141 ratings. - Source: https://appshunter.io/ios/app/lightstream/id1531200255/reviews - App overview in markdown: https://appshunter.io/ios/app/lightstream/id1531200255.md - Rating breakdown: 5★ 56 · 4★ 7 · 3★ 11 · 2★ 13 · 1★ 54 ## Newest reviews (15 of 54) ### 4/5 — Was fantastic *2023-07-18* Update: changing from 3 to 4 stars- after two reinstalls the app is now working. Minus a star because a banking app should be rock solid in my opinion. The app has been convenient and easy to use and I hope truist continues to improve on a great tool for customers! The app worked great until the update and I had two payments left on my loan. Now app locked me out and multiple attempts to login have failed. Interesting as I was about to pay it off a bit early and save on some interest. I’ll be calling them tomorrow. **Developer response:** We are glad to hear you like the app and appreciate you taking the time to review! ### 2/5 — Ok app for general usage - but doesn’t integrate with 3rd parties *2023-06-29* The app is ok for general usage, a little outdated on the UI front and some touch/scroll points are not aligned well (thus inhibiting the UX) - But most of my information is presented with few omissions. What I absolutely can’t stand though is that our accounts no longer sync well with account aggregation services. If you use Mint or another service provider that’s integrated with Yodlee prepare for utter frustration. Found that I needed to re-authenticate with LightStream almost every two hours. Their service team advised, and I quote, “… the LightStream website did recently undergo an update where an extra security measure was put in place. Unfortunately, we are unable to revert this security update.” So, if you are responsible with your finances, and use these types of services, these people will use their inability to balance security with the UX to justify screwing with your experience in other apps. My company did this years ago and after immense backlash we whitelisted Yodlee’s IP addresses - something that LightStream could very easily do but apparently won’t. For that they get 2/5 stars. ### 2/5 — Great look, slow performance *2023-06-08* The UI looks nice, but the amount of loading screens as you navigate through this app creates a really bad UX and poor performance. Breaking up my direct deposit into different savings goals is really frustrating. Arch teams should look into ways to cache things instead of constantly fetching data and leaving the user hanging. Another minor annoyance is the inconsistent cropping of .00 throughout the app. Sometimes things show as $3.00, sometimes it’s $3. Seems like a banking app would show the full amount. ### 2/5 — iPad App *2022-08-09, version 1.4.0* Where’s the iPad app? ### 2/5 — Payments *2021-12-12, version 1.2.3* Expect me to pay monthly but won’t accept my account info! Told me to use online not the app ### 2/5 — Log in updates *2021-11-07, version 1.2.3* This app does not work after changing your user ID and pass code! I’ve updated both and the app confirmed the change. When I try to log in the app won’t let me in! I keep getting “wrong user ID or pass word”. ### 1/5 — Worthless *2021-08-11, version 1.2.2* Doesn’t even recognize my username and password, I can access the website but not the app. ### 1/5 — Payment doesn't work *2021-07-20, version 1.2.2* App payment system doesn't work, which is literally supposed to be the point of the app. Fix this so that the payment selection doesn't just freeze and do nothing. ### 1/5 — Useless *2021-05-01, version 1.1.0* I downloaded the app to make keeping track of my loan easier. Unlike every other financial app this one asks for your password every time you login and does not remember it. The Face ID that the iPhone uses never works because you have to enter your password every time which is honestly a pain on a phone. Deleted the app and I’ll just use the computer. **Developer response:** We appreciate your feedback. We have taken this to our team and are working to implement improvements in a future release. ### 1/5 — Don’t use, it’s worthless *2021-04-26, version 1.1.0* I took out a loan to buy a truck. Everything was fine until I tried to use this piece of garbage app to make a payment. You can’t! I have to go on my home computer, go to their website, login in, THEN I can schedule my payment. They are also ZERO help trying to get assistance with the waste it time app! No need to use unless you just want to see your general account information. Other than that, just wasting space on your phone. **Developer response:** We are sorry to hear you are having challenges using the application. If you are still having problems, please contact us at customerservice@lightstream.com to help us better understand your issues. Thank you. ### 1/5 — Routing number *2021-04-05, version 1.1.0* I tried entering my bank routing # and it kept giving me an error. I called customer service and they told me since the app is new it has bugs and to try the website. The website worked perfect. Why release an app with bugs? What if I missed a payment cause of this error? Glad I caught it in time. Not cool. ### 1/5 — Needs save username/pw at minimum *2021-03-12, version 1.0.5* Really annoying to have to type in username and pw everytime i want to sign in. ### 1/5 — High Interest Rates *2021-02-25, version 1.0.5* Your better off going to a credit union. The interest rates are ridiculous. ### 3/5 — Needs Face ID/Touch ID *2021-02-22, version 1.0.5* Other than that it’s decent. ### 1/5 — Unauthorized Device *2021-01-30, version 1.0.5* I am unable to use the app. When I open the app I’m presented with an error message that states my iPhone 11 Pro Max on iOS 14.3 is an “Unauthorized Device. For security reasons, we have disabled the usage of this application on this device.” I searched online for the error but didn’t find any results. I also tried using the “App Support” link in the app’s App Store listing but it just brought me to the website’s home page. **Developer response:** We are sorry to hear you are having challenges using the application. If you are still having problems, please contact us at customerservice@lightstream.com to help us better understand your issues. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cancelled? *2024-01-18* I was just starting to enjoy LightStream and using their services, but after the latest forced app update they decided to axe the app in 30 days. Pretty pitiful overall, I’d be ashamed of myself if I was on this project team or in this firm and we didn’t have an application on iOS. Embarrassing… no wonder I pay my loan off in record time, they clearly don’t deserve the interest income if they can’t even make it convenient for customers to access data and payments. Pretty shameful for FinTech like truist to have such a public defeat. Will be moving to another service as soon as possible; I’d even take another single loan to combine my two small auto ones just to use my app to pay. ### 1/5 — App and website have major UX problems *2023-04-01* Downloaded the app because I was unable to view my history and update my account information on the website only to find it doesn’t work on the app either. It also asks me to download the app while I’m IN the app. Why? Needs a major upgrade stat. **Developer response:** We are sorry to hear you are having challenges using the application. If you are still having problems, please contact us at customerservice@lightstream.com to help us better understand your issues. Thank you. ### 1/5 — Needs a lot of work *2022-09-27, version 2.0.2* Won’t allow me to make a payment. Had to do it from my laptop. What’s the purpose of the app? ### 1/5 — Can’t login *2022-07-08, version 1.3.1* I, like most of the others reviewers, am unable to access my account. UN/PW are allegedly incorrect (they aren’t). A security question won’t even populate when I try to reset my PW… ### 1/5 — App is useless *2022-06-09, version 1.3.1* Can’t sign in through app ### 1/5 — Terrible app/terrible company *2022-03-05, version 1.3.0* The app redirected me to an update your password page which I did. It then redirected me to the login so I entered the info I just updated and now I’m completely locked out. The “updates” talk about new colors and schemes….I don’t give a $&!¥ about what color my accounts display as, I want to see, have access to and be able to interact with my accounts which is all predicated on being able to login through the app! **Developer response:** We are sorry to hear you are having challenges using the application. If you are still having problems, please contact us at customerservice@lightstream.com to help us better understand your issues. Thank you. ### 1/5 — Broken *2022-02-24, version 1.3.0* Won’t allow me submit other payments. Please fix soon. ### 1/5 — terrible company *2021-11-04, version 1.2.2* After being approved for a $10,000 loan over 2 years at 4.5% interest, I tried to amend my loan to $20,000 over 3 years per their recommendation. I was then declined. I have excellent credit, have never missed a payment, and am in the top 75% of income earners in The United States. I don’t take unreasonable declinations lightly, and will no longer be accepting $10,000 loan offer. This is a joke bank. ### 1/5 — Won’t accept login credentials *2021-09-22, version 1.2.2* I can log in just fine on the website but when I log in on the app it says that my username or password is incorrect. ### 1/5 — Can’t Sign In *2021-08-25, version 1.2.2* I can’t sign in from the app. I can open in my web browser and sign in just fine. ## Most praised reviews (10 highest-rated) ### 5/5 — Love the design *2023-12-14* This app is so easy to use and the design of it is great. Shows remaining balance of loans and upcoming payments of what will be coming out of your account. Very straight forward. **Developer response:** We are glad to hear you like the app and appreciate you taking the time to review! ### 5/5 — The latest version 3.0 is great! *2023-04-17* The lifestream app has been pretty straightforward and easy to use, but I really like the updates in the latest version 3.0. Much cleaner interface and presents much more useful and relevant information on the homepage. Nice work. Thanks! **Developer response:** We are glad to hear you like the app and appreciate you taking the time to review! ### 5/5 — I love this app! *2022-01-14, version 1.2.4* I love that this app gives me the break down of every payment on the opening page! I can see what adding principal dies to my payment without finding a different screen once it’s set. I like dwindling debt balances so this makes me happy! **Developer response:** We are glad to hear you like the app and appreciate you taking the time to review! ### 5/5 — Great App *2021-10-29, version 1.2.2* I like the visual representation of your loan payoff progress. It’s more human-friendly than numbers on the screen. **Developer response:** We are glad to hear you like the app and appreciate you taking the time to review! ### 5/5 — Great mobile app *2021-05-11, version 1.1.0* I am a lightstream customer and had previously used the website. I downloaded the app when availability and it is such a nice and easy to use app. Makes seeing my current status and making extra payments much easier. Can also update my address pretty easily. Great job! **Developer response:** We are glad to hear you like the app and appreciate you taking the time to review! ### 5/5 — Great App! *2021-01-08, version 1.0.4* Love having access to my loan details from a native app! ### 5/5 — Good so far. *2021-01-01, version 1.0.4* Good so far. ### 5/5 — Great for a new app! *2020-12-02, version 1.0.3* I would like to see face recognition added to make signing in faster, but for a freshly developed app this is great. It makes viewing my loan information quick and easy. ### 5/5 — In a sea of terrible finance apps, This one’s amazing. *2020-11-11, version 1.0.3* Intuitive UI. Shows progress you've made on loans. Smooth transitions from tab to tab. ### 5/5 — Thanks! *2020-11-07, version 1.0.3* Its going to be very convenient to have mobile access my account without logging in through the web browser. Much appreciation to everyone who made this happen! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*