# Liigu mobility — user reviews > 36 indexed App Store user reviews of Liigu mobility by Liigu OU, rated 3.83/5 from 46 ratings. - Source: https://appshunter.io/ios/app/liigu-mobility/id1564213603/reviews - App overview in markdown: https://appshunter.io/ios/app/liigu-mobility/id1564213603.md - Rating breakdown: 5★ 30 · 4★ 3 · 3★ 0 · 2★ 1 · 1★ 12 ## Newest reviews (15 of 36) ### 1/5 — Horrible app and awful company *2024-06-16* Compete scam. Leads you to a car that doesn’t exist and the person on the phone is useless. Then they charge you with a “no show” fee after leaving you stranded. Stay away at all cost. **Developer response:** Thank you for your feedback. We apologize for the frustration you experienced. The car was indeed available, but it seems there was a misunderstanding or difficulty in locating it. We strive to provide clear instructions and support, and we're sorry that we fell short in this instance. We regret any inconvenience this has caused and appreciate your feedback as it helps us improve our services to prevent such issues in the future. Best regards, Lana from Liigu ### 1/5 — Very very poor service *2024-06-03, version 1.229.0* After leaving the airport the app didn’t work again. Could not travel to anywhere where we would not get phone connection or we would not be able to call customer service to get them to remote unlock. Never ever use this rental company. ### 1/5 — Crazy charges for impossible to find damage. *2024-05-02* I picked up my car in the middle of the night. It was parked in an unlit parking lot at the side of a hill so I had to use my phone to see any damage and couldn’t access the front of the car except by leaning over from the side. They later charged me about 200 bucks for a 1 inch scratch on the *underside* of the front bumper, plus a 45 euro administrative fee. I did not cause this scratch, and there’s no way I could have seen it except in bright daylight with full access to the front of the car and getting down on my belly. Its a ludicrously stringent policy and they probably choose dark parking lots just to make it easier to overcharge people for damage they didn’t cause. I won’t rent from them again and recommend you don’t either unless you want to get charged for damage other people caused or for every tiny scratch from gravel or the like. **Developer response:** Hello, We're sorry to hear about your dissatisfaction with the outcome of your rental experience. At Liigu, we aim for transparency and fairness in our damage assessment practices. We understand that inspecting a vehicle in suboptimal lighting is challenging, and we take such concerns seriously as they help us continually refine our processes. While our policy emphasizes the importance of diligent vehicle inspection by customers, we are actively exploring ways to improve the accessibility and conditions of vehicle pickup locations to aid in this process. We value your feedback, as it is crucial for our ongoing efforts to enhance service quality and customer satisfaction. Thank you for bringing this to our attention. Best regards, Jennifer from Liigu ### 1/5 — DO NOT USE - Fraudulent company *2024-03-18, version 1.225.0* They are trying to charge us for damages that we did not cause. I have sent them photos to prove this from drop off, but they are still trying to pursue us with threats. ### 1/5 — Arnaque!! *2024-03-06, version 1.224.0* J’ai loué un voiture avec eux du 16 au 24 février. Nous sommes le 06 Mars et ils ne m’ont toujours pas remboursé mon dépôt de sécurité. Prétextant des dommages sur la voiture, alors que j’ai fait laver la voiture et pris des photos intérieur et extérieur lors de la remise et AUCUN dommage. J’ai rendu la voiture en parfaite état! Le dépôt est de 2238,72$ Il ne sont pas en mesure de dire quel est le dommage ni de m’envoyer des photos! Pire service ever!! ### 1/5 — Charged for regular wear and tear *2024-02-08, version 1.223.0* Charged for a tiny surface level scratch on plastic. The car was full of stickers were they charged other costumer for other tiny damage. Clearly, the business model is to charge every costumer 100-300 € for regular wear and tear. Not worth it. It’s a scam. ### 1/5 — Tried to charge me for damage i didnt do! *2023-09-25, version 1.211.0* Corporate racketeering classic, said I damaged the car and wanted to charge me an extra 220 euros. Luckily for me and unfortunately for them, this has happened to me before! So I had taken a video before taking the car which shows the damage was already there! Disgraceful behaviour as always from rental companies. Response from developer is misleading, have received no further communication from the company after taking the money from my account. Misleading response from the developer. Have had no further communication after submitting evidence and they have yet to return the money which they decided to take from my account! ### 1/5 — Stupid *2023-09-17, version 1.208.0* They rent cars when they don’t have cars. ### 1/5 — Multiple failure to connect. What a nightmare! *2023-08-14* Multiple failure to connect. What a nightmare! Love everything about it except app couldn’t connect multiple times in remote locations! Please reach out and I will explain **Developer response:** Dear Customer, We're deeply sorry to hear about the challenges you faced with our app while in remote locations. Your feedback is invaluable to us as we strive to enhance our services. We would greatly appreciate the opportunity to learn more about your experience and address any issues you encountered. Please feel free to reach out to us directly at support@liigu.me, and we'll do everything we can to assist you and resolve any concerns you may have. Best regards, Jennifer from Liigu. ### 4/5 — Good service *2023-07-16, version 1.202.1* Everything went fine, service was excellent, would have been good if the vehicle was at the same terminal as our arrival, would definitely use them again. ### 4/5 — Some good some bad *2023-07-10, version 1.202.1* I liked the keyless entry and no need for a check in desk. I also thought the support team was good. I just didn’t like how many times I had to call or message the support team because the Bluetooth would not connect or because the doors wouldn’t lock. Overall a good experience but there are still some glitches for them to work out. ### 3/5 — Nice car *2023-07-08, version 1.202.1* Service was clever concept and quick pick-up but App had glitches and car air conditioning didn’t work ### 1/5 — Not able to sign up *2023-05-21, version 1.198.2* Get to first verification screen in the app, key in the correct code and get a “no internet” message despite perfect connection. Not able to proceed further… ### 1/5 — Bug NOT fixed *2023-05-14, version 1.198.1* So I rent a car, I pay and everything using the website. Then I download the app yesterday but I can’t complete the booking because of this bug so I cannot upload the required documents. I get in touch with the support who tells me I need to wait until tomorrow for the fix to be published. Tomorrow is now today, I get the update and … tadaaaa!! Same bug is still here!!! Gotta leave a message with support again… ### 1/5 — A Hutchings *2023-05-13, version 1.198.0* App currently not working on Apple phone to update your documents so you can verify your ID. Just showing a grey blank screen. Not great if you are about to travel!!! Without ID docs being uploaded your booking can be cancelled. Awaiting an update apparently! ## Most critical reviews (10 lowest-rated) ### 1/5 — Fraud. Avoid at all costs *2025-01-28* This company will steal your damage deposit- usually at least $1500. Do not rent from them! ### 1/5 — Horrible *2024-12-18* I canceled a reservation on Nov 10, more than 30 days now and they still did not refund my money, already sent several emails without response. DO NOT rent a car with them. Also several cases of this company being dishonest ### 1/5 — Fraudulent - Do Not Use *2024-12-05, version 1.235.0* This company is Fraudulent - Do Not Use!!!! ### 1/5 — Scam- your deposit will be stolen *2024-12-04* Please heed this review. I booked with them in September of this year. It is now December and I have yet to be refunded my deposit. There were no problems during my rental period. They just straight up charged my card and haven’t returned the deposit amount. They don’t tell you in advance how much they are charging as a deposit nor do they make it evident that a deposit would be charged in the first place. I have lost $1600 due to this company. I encourage you to look up other reviews on liigu. ### 1/5 — Scam fraud *2024-10-18* Fraud!!! do not use Liigu at all. Hi, Everyone. This company is a fraud and they are doing scams, and I want to share my experience with you guys. I took a car on rental on 28th September and returned it clean and safely on 01st of October. Before taking the car on the rental I asked them about the security deposit they are charging me when I will get that back they clearly told me 72 hours after returning the car. But today it has been more than 03 weeks and I have not received my refund. Every time I ask about the refund they keep on saying the review is going on review is going on, what types of mechanics are doing that review which is taking so long???? Even an accidentally damaged car gets repaired within a week. I am chasing them every day because 2400 CAD is not a small amount for a student. They are telling me our sales target has not been completed, which is why it is taking so long - but what do I have to do with your sales target??? I am not your employee, I am a customer!!! I need my refund back ASAP. ### 1/5 — Scam alert-you may not get your deposit back *2024-10-17* I was really hoping to like this company. I’ve rented many cars while traveling around Europe and I’ve never encountered anything like this with a rental company. Just like everyone else- I too am waiting for the return of my deposit. Another couple traveling with us rented from the same company and they too have not received their deposit back. Our rental was from September 11-18th. For our return, we were running late so decided not to fill the cars with gas thinking it would be taken out of the deposit. We had a problem getting into the car lot as we didn’t realize there was a code so we pulled a ticket instead. We weren’t sure if this would cause a problem, but also figured they could take any fees out of our deposit. While trying to figure out the gate, one of us was exactly one minute late getting into the lot. We didn’t think this would make any difference in cost of rental. As instructed we took pictures/videos before and after the rental as instructed, and we absolutely did not cause any damage to any of the two vehicles The overall experience of the rental process and keyless entry was seamless. The description of the car was exactly what I reserved online, but it’s all been lost on the frustration of trying to get my deposit back for the past month. I’ve sent an email each week since the return and always have received a reply, but at this point I feel their just pacifying me with “we value you as a customer” and “we’ll look into this right away” Liigu has not once reached out to me or the other couple during this entire process of trying to get our deposit back. We’ve always had to initiate the conversation. At this point I don’t know if I’ll ever receive an explanation as to why the hold on my deposit and also not expecting to get any of my deposit back. Wish it were a better experience. **Developer response:** Hello Ann Marie, We sincerely apologise for the delay in refunding your deposit and fully understand how frustrating this experience has been for you. We appreciate your patience and want to assure you that our team is actively working on processing your refund as quickly as possible. You will be notified as soon as the deposit has been returned. We deeply regret that this situation has overshadowed your overall positive experience with the rental process, and we are committed to improving our communication and customer service. Please know that we truly value your business and are here to assist with any further concerns you may have. Thank you again for your understanding. Kind regards, Lana from Liigu ### 1/5 — Unreliable company *2024-10-02* I had a reservation with Liigu for half a year and they canceled my reservation a day before I was supposed to leave without warning. Terrible company. Terrible app. **Developer response:** Hello, We sincerely apologize for the inconvenience and frustration caused by the cancellation of your reservation. We understand how disappointing it must have been, especially after planning so far in advance. Unfortunately, due to unforeseen circumstances, we were unable to fulfill your booking, and we deeply regret the short notice. We take full responsibility for the lack of communication and are continuously working to improve both our service and app to prevent situations like this from happening in the future. Once again, we apologize for the inconvenience. Kind regards, Lana from Liigu ### 1/5 — They need to be shut down immediately *2024-09-16* They will charge you a deposit of $1600 without your knowledge and steal your money. I had a two day rental with minimal driving and they would not give my deposit back. They should be sued and shut down as a company. It’s a scam. **Developer response:** Hello Vincent, We are sorry to hear about your experience and understand your frustration. However, we want to clarify that our website clearly states that a deposit will be charged 48 hours before the rental begins. We apologise if this information was not clear enough during your booking process. After the vehicle inspection, we can confirm that your deposit was refunded. We’ve also reached out to provide you with the invoice confirming this refund. We hope this clears up the situation. Kind regards, Lana from Liigu ### 1/5 — Absolute SCAM - do not trust *2024-09-07, version 1.232.0* Absolute SCAM - do not trust. They cancelled my booking WHEN I LANDED because my photo ID upload “did not meet their requirements” and they charged me £100 to do so!!! Then I had to pay £300 for an airport taxi!! I don’t think they ever had a car for me - just a total rip off. ### 1/5 — They switched off the car while I was at a gas station *2024-06-20* Horrible customer service experience and frankly dangerous service. I was returning the car and the car switched off because I was 10 minutes late returning the car while at a busy gas station. I thus blocked traffic for about 10 minutes while I had to argue with a customer rep to turn car back on who, instead of sympathizing, kept telling me that I’d have to pay a day extra. After complaining about the experience, Liigu waived the extra day but put in a late charge that was basically the same amount. The rental experience was otherwise decent, although frankly the lack of in person customer support is just not worth it, and the keyless approach means you have to have your phone charged or be in cell service at all times to make it work. That and the horrible, stressful return experience, slow customer service response times, and lack of sympathy mean that it’s far better to just use a normal rental car service. **Developer response:** Thank you for your feedback. We're sorry for the difficulties during your rental return. We did not turn off your car remotely; it was likely a temporary technical issue. We understand how stressful this was and apologize for the inconvenience. Your feedback about the keyless system and customer support is valuable and will help us improve. If you have further concerns, please contact our customer support team. Best regards, Lana from Liigu ## Most praised reviews (10 highest-rated) ### 5/5 — My rental experience *2023-07-31, version 1.203.0* Very great service. Provided me a car earlier than the scheduled pickup time. Vehicle was cleaned and fueled (cool car too). Communication through WhatsApp support was fantastic. Would 100% recommend to anyone who needs a car ### 5/5 — Gamechanger for car rental *2023-06-28, version 1.201.1* So thrilled with my first experience with Liigu. Lovely car and a seamless pick up and drop off. Saved so much time! I’m converted! ### 5/5 — Awesome all round! *2023-06-10, version 1.201.0* Great experience in app and in practice - cars are great, service is great and much easier and smoother than the main stream rental companies where you have to wait for ages for your car. Favourite way to rent a car - only wish they were in more locations ! ### 5/5 — Grey Screen to Upload *2023-05-21, version 1.198.2* Unable to upload documents to verify ID. App goes to grey screen and doesn’t recover ### 5/5 — Great app *2023-03-26* Easy to use, reliable, and intuitive. **Developer response:** Dear Dave, Thank you so much for your review. We try our best to make the Liigu app easy to use, intuitive, and reliable. Our developers' team tests and makes improvements daily, and your words are super motivating for us. We hope to see you again renting with us. ### 5/5 — 10/10 Rental *2022-11-22, version 1.163.0* Really good company! Car setup was perfect. The pricing was very reasonable and the customer service would be hard to beat. I would definitely use this company again. ### 5/5 — Smooth, and efficient *2022-07-30* I used Liigu to rent a car while staying in Estonia for several days with my partner. It was my favorite car rental experience. No waiting, great customer support and a brand new car. Can’t recommend it enough. **Developer response:** Thank you Khamenei, for your review! We are so happy to hear that Liigu's contactless car rental has been your favourite rental yet. Looking forward to seeing you again! ### 5/5 — How car rental should be in mobile age *2021-11-04, version 1.91.0* Really great experience. Half the price of traditional car rental - and twice the convenience. Find and unlock car with app, start car with button. Excellent service too. I would highly recommend. ### 5/5 — Loved this *2021-08-31, version 1.80.0* Liigu is way better than any other car company. It’s completely contactless so there’s no waiting. I rented a Liigu in France and loved my experience. Highly recommend. ### 4/5 — Good once located *2023-09-08, version 1.207.0* Had a bit of a long walk to collect, 20min. All tech worked ok. Later in the week I parked in underground car park and key would not connect, three times. Very helpful phone assistant both times. All resolved and happy with the hire overall. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*