# Liingo Rx Reader — user reviews > 50 indexed App Store user reviews of Liingo Rx Reader by 1-800 CONTACTS, Inc., rated 4.67/5 from 3,396 ratings. - Source: https://appshunter.io/ios/app/liingo-rx-reader/id1470819919/reviews - App overview in markdown: https://appshunter.io/ios/app/liingo-rx-reader/id1470819919.md - Rating breakdown: 5★ 2,886 · 4★ 249 · 3★ 78 · 2★ 32 · 1★ 151 ## What do users think of Liingo Rx Reader? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Accurate prescription readings - 💡 Convenient alternative to eye doctor visits - 🚀 Fast and efficient process **Cons** - 🐛 Inconsistent/inaccurate prescription results - 👎 Difficult/frustrating to use - 🔒 Suspicious/untrustworthy data collection - 👎 Not user-friendly **Commonly reported bugs** - Inability to properly scan glasses - Repeated failed attempts to get a reading **Most requested features** - Option to skip initial scan and just enter prescription - Clearer instructions and guidance ## Newest reviews (10 of 50) ### 3/5 — App needs improvement *2021-08-31, version 5.13.4* There seems to be no way to skip the scan when you first download the app. I already have an account. I should be able to just log in. My experience with Liingo the company so far has been excellent. Customer service is top notch. **Developer response:** Thanks! We really appreciate you too! We're sorry about the issues with the app. If you need any further help or have any questions feel free to reach us any time. You can always reach us at 1-800-430-3937 (EYES). Thanks and we hope you have a terrific day! ### 4/5 — The lenses reader *2021-08-30, version 5.13.4* The darn thing needs you to be EXACT. If you shake a little too much, it’ll have you redo it again, and again until you get it right! But overall I appreciate this “lenses reader”, it’s awesome! **Developer response:** We're so sorry about the delay. Yes, we just want to ensure that we can make that readout as accurate as we can for you, and sure appreciate your terrific feedback. If there are any additional questions please feel free to reach out to us any time at 1-800-430-3937 (EYES). Hope you have a terrific day! ### 2/5 — Inaccurate prescription *2021-06-18, version 5.12.0* I just got a new prescription and wanted to see how accurate this was. Followed all the guidelines to a t and it got my PD and cylinder correct, but the sphere was way off. I did this 3 times in a row, I got the wrong sphere measurement every time. Oddly it was the same incorrect value each time. I’d recommend if you don’t actually know your prescription to go get it checked by your eye doctor. I purchased a new pair of glasses online with a year-old prescription I hadn’t used before and it was ever so slightly off. It drove me crazy and I had to use it for about 2 months before I could get new glasses with a fixed Rx, which I just received a couple days ago. Everything was corrected by my doctor and my vision is now super sharp and comfortable. So all I’m saying is, it’s better to have it examined by a doctor than to be stuck with the wrong Rx. Even if it’s a hair off, you’ll notice it, and it won’t feel good **Developer response:** Thank you so much for your feedback. We understand that the app is in no way meant to replace an actual doctor's exam, but hopefully, one that can help should a patient not be provided with their current prescription. Our team is always looking on ways to improve the accuracy to ensure that we can accurately and efficiently get that measured. Thanks again for your feedback and please feel free to reach us at 1-800-430-3937 (EYES) for any additional questions. Thank you! ### 4/5 — Worked great, prescription not correct *2020-12-16, version 5.1.3* Very easy to use. I used a rewards card instead of a valid credit card (duh). Glasses came and were great but the prescription is not perfect. Tried it 3 other times and got different results every time. Innovative idea although I think it needs to be idiot proof because I obviously am not doing it right **Developer response:** Thank you so much for your wonderful feedback. I'm so sorry that it didn't work perfectly. We are always working hard to ensure that we can get that working better and more efficiently continually. Thanks again! Please feel free to reach us if there are any further questions. We're always happy to help! ### 2/5 — No thanks *2020-08-27, version 5.0.1* I honestly don’t know how anyone has done this successfully. I tried for almost 30 minutes. It kept giving me prompts to ensure dots are visible but they were clearly within the frame. I’m fairly adept with this kind of stuff, but I got so frustrated I quit. ### 2/5 — Not User Friendly *2020-06-27, version 4.9.0* I attempted this 3 times. First 2 times no prescription popped up so I read the reviews. One suggested allowing pop-ups/redirects. Did this and tried a 3rd time. Still didn’t work. The worst thing is I have my prescription but it’s not clearly organized and I just needed something that could literally interpret a paper prescription. Whatever. Also the holding the glasses while holding your phone is extremely annoying. **Developer response:** Thank you so much for your feedback regarding our app. I'm so sorry that it wasn't working for you. If you'd like any assistance with that we'd still love to see if we can help. Feel free to call us at 1-800-430-EYES (3937) and it'd be our pleasure to do all we can for you! ### 5/5 — Amazing *2020-06-10, version 4.9.0* I have a prescription from about 4 years ago that’s now technically expired but the prescription still works great for me. I used this app to upload my prescription and the numbers match almost identically. If you need to update your prescription this is the way to go. It’s like magic! ### 1/5 — Just frustrating *2020-05-24, version 4.9.0* If you wanted an overly complicated alternative to simply calling your eye doctor and having him email your prescription details over this would be it. ### 3/5 — FYI—You have to enable pop-ups/redirects *2020-05-20, version 4.9.0* The app worked fine and the process to actually scan my glasses, using my phone/computer paired together, was fairly quick and easy. However, I did the entire process twice, and my prescription details didn’t show on my computer screen as expected. I did it a third time thinking to enable pop-ups/redirects, and then it did work, and my prescription details showed up on my computer screen, but it was really frustrating that that wasn’t initially part of the instructions. Not sure if that’s accurate for all browsers, but I was using Chrome. Customer service was GREAT to respond (via text) when I had issues, so that was definitely a bonus! **Developer response:** Thanks! We're so glad that you loved our customer service! We always want to do our best to serve you! Thanks! ### 5/5 — Very easy to use *2020-05-11, version 4.9.0* Easy to follow prompts. Thanks! ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2022-02-04, version 5.13.18* This is a scam. Positive reviews are fake. Firstly it ask you to place a credit card on screen to it can size itself, really? Then when you’re done it says sorry you must be doing something wrong and asks for personal info and email so they can help. The process is difficult but I had everything clamped and fixed so there was no shaking, it isn’t meant to work but rather get emails of people who need glasses so they can sell the list. **Developer response:** I'm so sorry to hear you have had this experience with our application. The card is used to calibrate the screen and ensure accuracy. Any standard sized card with a black magnetic strip can be used, and it does not need to have any personal information on it. We would love to troubleshoot this issue with you and make sure you are taken care of. Please give us a call at 800-430-3937. We hope you have a great day and look forward to speaking with you! ### 1/5 — I’d give 0 stars *2021-12-17, version 5.13.12* This app is garbage. I’ve run through the reader prompts at least 4 times already and it never gives me my results. I’ve tried it logged into my account and still nothing - just a waste of time and effort ### 1/5 — Doesn’t work *2021-12-13, version 5.13.12* I tried to check my eye measurements but it kept giving me error and claiming my prescription was too strong (it isn’t) other apps worked for me ### 1/5 — Not user friendly *2021-10-31, version 5.13.8* It seems like it can’t scan the glasses no matter how times I try. It says it’s got it, and to hold it right there and then move the arms, and then? When it’s scanning the results after telling me to put my glasses back down? Asks if I’d like to ask for help. Hah. This seems pretty useless. Only worth it if you have a paper copy of your prescription, otherwise don’t bother. **Developer response:** I'm so sorry you've been having troubles with the app. A few things that we like to make sure when measuring to ensure the best results is that there is enough light in the room, that the glasses are distance only and not progressive or bifocal, and also that the strength traditionally falls within the range the reader can detect. If you'd like, or if you have questions we'd still love to help! You can reach us at 1-800-430-3937 (EYES). Again we're so sorry that it wasn't working. Please let us know how else we can help ### 1/5 — Total Waste of Time. *2021-06-23, version 5.12.0* This app is completely bad. I had a very hard time scanning the so called card to my computer, and I really don’t understand why you even have to hold up one of your personal cards. That makes no sense and it seems sketchy and scammy. My husband and I both tried to scan the thing with the dots and it would not scan at all to save our lives. So NOPE! It’s a complete bust. I guess I’m better off heading to the optometrist. 😂 **Developer response:** Hello. Thank you so much for your invaluable feedback. I'm sorry the app wasn't working perfectly for you. Normally we like to recommend being in a well lit room and to ensure that the source of the lighting is on you and not coming from behind since that can cast a shadow on your face and prevent the camera from seeing you. The card is used as a universal fixed point since all cards are the same. If you feel uncomfortable with using a personal card, you can always use any card wtih a magnetic strip like a gift card, library card, or a frequent shoppers card at a store. Those all work as long as they are the universal size. We're happy to ensure that we can help navigate you through the app process. Please let us know if there are any additional questions at any time. You can always reach us at 1-800-430-3937 (EYES). Thank you again! ### 1/5 — Terrible *2021-06-04, version 5.11.4* What a ridiculous waste of time. Did this over and over. I’m not sure how anyone is supposed to do any of this with their glasses off. I repeated all of the steps over and over. I don’t know how anyone managed to get this to work. ### 1/5 — To long of a process *2021-03-01, version 5.5.0* I’ve spent 45 minutes trying to get this to work with BROKEN glasses!!! Should have an option to just scan your prescription ### 1/5 — Suspicious Actions Possible Scam! *2020-11-18, version 5.0.6* It is extremely suspicious that they ask you to show your black strip of the magnetic card twice. You can’t block it because it asks you to uncover he black part. I do not trust it and neither should you, it’s very suspicious. Try at your own risk! ### 1/5 — Worthless *2020-11-01, version 5.0.3* I’m rarely completely frustrated and underwhelmed with an app, but this one is worthless Tried 8 times to actually get it to work, but it could never read the prescription, and when I started over again, in wouldn’t even calibrate my pc screen with the credit card. Serious technology issues with this one. S ### 1/5 — Wish I could give zero stars *2020-08-25, version 5.0.1* Absolutely terrible app I’ve tried for over an hour to scan my glasses and it says that it can’t read my lens. Definitely isn’t user friendly to hold your phone and glasses then tilt then up/down after awhile it will make your arms shake trying to hold it still. My wife even tried her brand new glasses she got last week to no avail. Like others I thought I found a free way to get optical numbers to be buy discounted glasses well I got nothing but frustration. I find the perfect reviews suspect for me this is two thumbs way down. **Developer response:** Thank you so much for your feedback regarding our app. I'm so sorry that the app didn't quite meet expectations. Rest assured we want to make it an easy process. If you'd like any assistance with that we'd still love to see if we can help. Feel free to call us at 1-800-430-EYES (3937) and it'd be our pleasure to do all we can for you. Thanks! ## Most praised reviews (10 highest-rated) ### 5/5 — Game changer *2021-06-08, version 5.11.4* This is incredibly easy to use. Anyone saying that it’s not accurate is not being honest. My prescription was spot on!! Also anyone saying it isn’t user friendly; sorry but it’s a user error. **Developer response:** Excellent! We love to hear that the process is simple and efficient. Please let us know if there are any other questions. Our team is happy to help. You can reach us at 1-800-430-3937 (EYES). Thanks! ### 5/5 — So cool *2021-05-31, version 5.11.4* This was a cool a weird experience but it was so worth it! ### 5/5 — Perfect *2021-05-28, version 5.11.4* Works very well and they make it very simple to use in the app. ### 5/5 — Worked for me *2021-04-04, version 5.5.0* I was very skeptical, but it worked!.. i did try two different times and got two different prescriptions but they weren’t off by much. **Developer response:** That's terrific! I'm so glad that it worked well for you! Please let us know if there is anything else our team can do to help with our site or ordering amazing glasses. I hope you have a terrific week. ### 5/5 — Super easy *2021-03-02, version 5.5.0* Found prescription and pupil distance in less than 15 minutes. Was immediately taken to the account creation screen and had my prescription shown to me. Overall the fastest and easiest I’ve had access to new glasses in my life. **Developer response:** That's terrific! I'm so glad that you were able to find that quickly and efficiently! Please let us know if there are any other questions. It's always our pleasure to help. You can reach us at 800-430-EYES. Hope you have a terrific day! ### 5/5 — Amazing app *2021-02-19, version 5.2.1* I didn’t want to go they the whole eye exam ordeal since I knew my prescription has not changed. Found this free app and was able to accurately test my prescription and did not have to go anywhere. Truly an amazing app. Give it a try! **Developer response:** Thank you so much for your wonderful feedback! We truly appreciate it. I know that the app isn't quite a way to replace seeing a doctor, but we do love to ensure that we can correctly apply and find out any of your current prescriptions your doctor has if you don't have a copy on hand. It'd be our pleasure to help make any glasses for you with those. Thanks! Let us know if we can do anything else to help ### 5/5 — Great!! *2021-01-02, version 5.1.4* Really easy instructions! ### 5/5 — This app is wild *2020-09-09, version 5.0.1* I loved it. Super fun to Loved using it, super easy and now I have my prescriptions ### 5/5 — Makes it easy *2020-08-05, version 5.0.0* This app makes it so easy. I am so glad that I stumbled against them ### 5/5 — So cool!! *2020-07-28, version 5.0.0* I was skeptical at first, but this really works! The instructions are super easy to follow/nice to listen to! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*