# Lillio — user reviews > 181 indexed App Store user reviews of Lillio by Hi Mama Inc., rated 4.90/5 from 37,287 ratings. - Source: https://appshunter.io/ios/app/lillio/id1098305044/reviews - App overview in markdown: https://appshunter.io/ios/app/lillio/id1098305044.md - Rating breakdown: 5★ 34,001 · 4★ 2,467 · 3★ 555 · 2★ 117 · 1★ 147 ## What do users think of Lillio? Overall sentiment: positive **Pros** - 👍 Easy to use - 📸 Frequent photo/video updates - 🌐 Keeps parents connected to child's day - 💻 Convenient communication with teachers - 🗓️ Detailed daily reports **Cons** - 🔍 Difficult to download/view photos and videos - ⏱️ Delayed updates and reports - 🔀 Confusing navigation after opening photos/videos - 🔧 Bugs and performance issues - 💬 Lack of interactive features (likes, comments) **Commonly reported bugs** - Login issues - Freezing and crashing - Inconsistent data updates - Compatibility problems on older devices **Most requested features** - Time stamps for naps, meals, and activities - Ability to download photos/videos in bulk - Improved navigation and responsiveness - Interactive features for parents - More language options ## Newest reviews (15 of 181) ### 3/5 — Needs the capability to swipe photos *2026-05-14, version 7.1.0* Overall a nice app to monitor what my child is up to! It’s really annoying to not able to swipe through photos though!! ### 4/5 — Daily pictures of our kids *2026-05-01, version 7.1.0* Wish the resolution was better ### 3/5 — Best experience *2026-02-26, version 7.0.5* Amazing app for any organized structured daycare. ### 3/5 — Very Clunky & Non- Intuitive *2025-12-04, version 7.0.2* As a parent the most important are the photos. That part of the app is not nice to use. These are the following issues: 1. The photos take a long time to load 2. The photo gallery doesn’t allow you to swipe through photos 3. In order to download photos - you have to press two different buttons. Previously there was a simple button for downloading. Seems the latest update made it more cumbersome to download on iOS 26. 4. The downloading of photos and videos takes a very long time. 5. Videos have similar issues of the user interface and requires several presses to play or save a video. (Please note that I also have the month subscription so I can download the HD photos.) This app would benefit from a user interface overhaul to make it seamless to use. And the fact that there is a gallery and you can’t simply swipe through is kind of embarrassing and unforgivable. Looking forward to seeing these issues solved. ### 3/5 — New Update doesn’t give real time updates *2025-12-01, version 7.0.2* We are receiving our child’s entire day’s updates only after he has logged out for the day. Keeps parents guessing, we just don’t know what is happening until the day ends. Absolutely terrible decision to change the earlier approach of real time updates. ### 4/5 — No scroll feature for uploaded pics *2025-11-26, version 7.0.2* Once the daycare uploads pics for a day each pic needs to be opened up and closed separately to view it in full screen on iPhone which is so annoying. Also the Feed doesn’t auto refresh unless the page is pulled down. These are very basic UX features to include in an app. ### 4/5 — needed feature *2025-07-03, version 6.1.17* there should definitely be a feature where you can just communicate back-and-forth with the teacher in the classroom without having to start a new prompt every single time And the messages should say stored in the chat .. not having to go through the director and a teacher every single time ### 2/5 — Login always gives a network error *2025-05-09, version 6.1.17* Login always gives a network error ### 4/5 — Creating full access app for admins. *2025-04-07, version 6.1.17* Messaging is a little challenging for Admin. Wish Admin had a full access app instead of having to open web browser. It is also difficult to know what messages have been opened and responded too ### 4/5 — Upgrade isn’t worth it *2025-02-18, version 6.1.17* Overall the app is pretty good. My issue is the upgrade to the app - for $3 for higher quality photos and videos- is not worth it. I just upgraded so I could download a higher quality video of my son’s birthday party. I downloaded the video before and after the upgrade and there is literally no difference between the videos- seems like a scam. ### 3/5 — Could have some improvements *2025-01-02, version 6.1.15* Overall app is pretty good but below are a few suggestions to make it even better for considerations - live updates for nap times vs only after checkout when full report is sent out - option for providers to enter “no nap” Vs just leaving blank - daily report for check in/out doesn’t show actual times - chat feature for child doesn’t show up for both parents. Ie. if I send a note to teachers, husband won’t see it until they respond ### 2/5 — Invoice *2024-11-18, version 6.1.12* I need the invoice to work so I can pay this been a issue for a while now an surprised it’s not fixed ### 3/5 — Pour être meilleur *2024-11-12, version 6.1.12* Avoir l’option de langue plus développer, l’application complètement en français. Je l’utilise pour ma garderie et je ne comprends pas tout. ### 4/5 — Best app for child care providers *2024-09-11, version 6.1.11* Easy to use, fast and super nice customer care! Makes my work easy. Definitely recommend ### 3/5 — Love the app but… *2024-09-08, version 6.1.11* Why does the app not include time stamps for logs like nap time and food, it’s more important to parents knowing what time they slept or what time they were feed not just for toileting ## Most critical reviews (10 lowest-rated) ### 1/5 — Quite unstable *2026-04-18, version 7.1.0* Not sure I understand what’s happening with this app! It works one day and then looks all messed up the next (yes I do updates regularly). Also the posted photos of the kids are so horrible to view unless you download them to your phone if you need to enlarge and find your kid. Strange that in 2026 an app behaved like this ### 1/5 — New update feels sloppy *2026-02-23, version 7.0.5* The initial tutorial got stuck had to force kill the app, then why do i have to click two times on every video to watch it. the favorite icon disappears every time you click it. if you refeesh now (pull from top) then app takes you to somewhere down in the oage and doesn't remain at the latest update. the close icon is so hard to find. I am curious if guys cut corners to make one of those hybrid apps to save on development cost ### 1/5 — Hate the UX *2026-02-18, version 7.0.5* Our daycare moved from Famly to this app and I hate it. Photos are all low res and they try to sell you high res ones. Seriously? The feed is not user friendly, you have photos mixed in with updates on diaper changes, no real time nap info. You can’t send an attachment via private message unless you start a new message. Wish we used the Famly app still. ### 1/5 — Glitchy *2025-06-26, version 6.1.17* Customer service is lovely but all of my parents are having major issues with this app. Additionally, we were grossly misinformed about the functionality of the app. For childcare providers, who don’t have a competent sales person, parents are not able to sign their children in and out. ### 1/5 — Worst app *2025-01-22, version 6.1.17* Terrible app. Doesn’t work most of the time and always refreshes when I am not done. ### 1/5 — Inaccessible *2024-09-04, version 6.1.11* I’m sure the app is great once you’re on it, I receive very detailed emails and reports regarding my child but am entirely unable to access the app on my phone. I’ve reset my password, phone, and reinstalled all to no avail. The app still claims I have an invalid username or password. ### 1/5 — A lot problem *2024-04-23, version 6.1.6* After They sold it from Himama to Lilio. This app gives glitches every day right now one mom just made a comment in the picture I want to see it kept Bringing the pictures from yesterday. I am having a problem with the page taking forever to load, parents sign in & out a glitch. Upload pictures. Adding activity to them won't show. The support team sometimes doesn't reply and when do I get an automatic e-mail saying we haven't heard from you we will close the case!!! Seriously they are the ones supposed to reply with a solution. I don't think I will renew it. ### 1/5 — Awful *2024-02-12, version 6.1.1* Himama was a user friendly app. Very easy to use. Now on Lilio, it became very messy! You just made it harder for educators to use! If it ain’t broken, then stop playing and attempt to “fix” it! ### 1/5 — New update ruined the app *2023-11-16, version 6.0.0* Getting a “network error” when I log in after I updated the app to Lillio. This is unfortunate because I can’t talk to my kids daycare anymore! How do I go back? ### 1/5 — I guess only mamas want to know? *2023-07-27, version 5.5.2* For a society and generation that’s trying to break the gender divide when it comes to parenting this name misses the mark - bit of a kick to those fathers that show up every single day for their kids and equally invested in their safety, well being and development. ## Most praised reviews (10 highest-rated) ### 5/5 — Best part of my day! *2026-08-06, version 7.1.1* Getting to see my daughter develop new skills and learning new things is so exciting I love opening up the app because I know I’m going to witness something new and amazing! ### 5/5 — My daycare uses this *2026-07-20, version 7.1.1* My daycare uses this and both staff and parents really like this app. It’s easy to use and the message system is good ### 5/5 — Teacher for butterfly TODDLER ROOM *2026-05-07, version 7.1.0* I really enjoy using this app for my classroom…😍 ### 5/5 — Works *2025-10-28, version 7.0.0* It works as advertised ### 5/5 — Wonderful App *2025-04-28, version 6.1.17* I love how Lillio keeps me updated with my grandson’s activities each day! ### 5/5 — really awesome *2025-02-13, version 6.1.17* im so happy the preschool offers this. it makes me so pleased to see my grandson in such a positive situation during the day. my appreciation for the school and the staff is for sure a result of my ability to observe how they consistently support the kids, and this daily visual log is at the core ### 5/5 — Awesome *2025-01-17, version 6.1.16* We have been using Lillio for our Catholic private preschool for over a year now. It has been AMAZING from the parent check in to daily reports. We have 94 children enrolled. And would tell everyone to purchase it your money will not be wasted. ### 5/5 — Love it *2024-10-16, version 6.1.11* It’s easy to used. As a provider I love this app. ### 5/5 — High Quality! Involves High School quality material! *2024-10-15, version 6.1.11* Love this app! It has truly changed our childcare environment! It’s a must have!!!😉 ### 5/5 — Great 😊! *2024-10-08, version 6.1.11* My grandson (Wyatt) has been there for over a year now and I look forward to seeing his photo , he always has a great smile on his face which tells me a lot 😊🥰about the daycare , sincerely Nana --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*