# LineLeader — A platform for care providers

> Care provider platform for family engagement and operational efficiency. (iPhone/iPad app by Tend.ly LLC.)

- Source: https://appshunter.io/ios/app/lineleader/id1086197417 (this page in markdown: same URL + `.md`)
- Developer: [Tend.ly LLC](https://appshunter.io/developer/931580631)
- Category: Lifestyle, Business
- Price: Free
- Rating: 3.70/5 from 6 App Store ratings · 78 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 52 MB
- Languages: American English
- Released: 2016-03-09
- Data updated: 2026-08-20
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/lineleader/id1086197417/reviews.md

## What is LineLeader?

LineLeader is a sophisticated solution that simply connects people along their care journey. Designed with care providers in mind, LineLeader helps increase family engagement through real-time and daily summaries, reduce paper, and get care providers get back to doing what they love - providing exceptional care.

LineLeader features:

WORKS ON ANY DEVICE
LineLeader can be used on any computer, tablet, or phone. Use the device that makes sense for your business.

REAL-TIME SUPPORT
Send text and picture messages of Moments as they happen.

BETTER REPORTING
Our analytics show what's happening in your facility and helps you run your business better.

HIGHLY FLEXIBLE
Don't see a form you need? Want to add or remove a Moment type? Our platform is highly flexible to meet your needs.

COMPREHENSIVE SECURITY
Our platform is secured by the most sophisticated protocols and procedures, ensuring security of your critical data.

## Key features

- Real-time updates and daily summaries
- Cross-device compatibility
- Advanced reporting and analytics
- Customizable forms and moment types
- Secure data handling

## What do users think of LineLeader?

Overall sentiment: negative

**Pros**

- 👍 All-in-one platform
- 👍 Connected CRM, billing, parent platform
- 👍 Quick chat support
- 👍 Streamlines tours and leads
- 👍 Great way to see child's activities
- 👍 Parent communication and payment
- 👍 Reliable for parents
- 👍 Easy to use for parents
- 👍 Teacher communication
- 👍 Intuitive for teachers
- 👍 Easy to learn for teachers
- 👍 Updates and improvements

**Cons**

- 🐛 Frequent crashes and freezing
- 🐛 Slow loading times
- 🐛 Inconsistent notifications
- 🐛 Login/logout issues
- 🐛 Clunky and unintuitive interface
- 🐛 Difficulty uploading/posting content
- 🐛 Poor customer support
- 🐛 Delayed message/picture delivery
- 🐛 Issues with check-in/check-out
- 🐛 Unclear payment/billing information
- 🐛 Security concerns
- 🐛 Duplicate notifications
- 🐛 App instability
- 🐛 Unhelpful error messages
- 🐛 Difficulty with password recovery
- 🐛 Inconsistent features between app and desktop
- 🐛 Low resolution images
- 🐛 App crashes on QR code scan
- 🐛 Unidirectional communication
- 🐛 Multiple login requirements
- 🐛 Payment fees for multiple children
- 🐛 App does not work for extended periods
- 🐛 Blank screens/content not loading

**Commonly reported bugs**

- Random crashes
- Frequency timeouts
- Constantly glitching
- Forcing app closure and reopening
- Takes too long to load
- Cannot add anything if child isn't clocked in
- Pictures uploaded by daycare won't show up for a full business day
- Constantly notifies twice
- Always logs you out
- Constantly loading or freezing
- Notifications are hit or miss
- Cannot get notification when signing child in or out
- Loading screen is seen most of the time
- Feature to let them know you're coming doesn't work 99% of the time
- Email notifications are ineligible to read
- Forcing users to find PIN code sent to email to verify in app
- Constantly freezes and kicks you out of the classroom
- Struggle big time getting pictures to post
- App isn't working constantly
- Cannot send or edit posts to kids that aren't actively checked in
- Customer service is rude and unhelpful
- Technical issues on first day of school, new parents unable to receive photos
- Cannot cancel subscription/account
- Keep trying to charge account even though child did not attend
- No way to get a hold of anybody for cancellation
- Signs you out often
- Signing back in can be a nightmare
- App shows message but cannot open or page won't load
- App requires updates and each time program is worse
- Menus and feeds can be slow to load
- Seems a little half baked
- No proper auth flow
- No proper notifications flow
- No clear content visible
- Login doesn't work
- Randomly logs out
- Cannot reset password
- Too many steps for basic functions like check-in
- Messages aren't easy to get to
- Pictures posted are often blurry
- Content never loads
- Reports are terrible
- Parent interaction side is bad
- Cannot edit anything ever
- Cannot run fundamental reports
- Most reports cannot be exported or printed
- Taking away functions that were useful
- Helpdesk doesn't know how to help
- Laggy and slow
- Constantly logs out without warning
- Delayed messages or pictures received late
- App has gotten a lot better over the past 10-12 months
- Takes a full hour for a photo to upload
- Important updates found in same feed as menus/photos/events
- Numerous bugs on the app
- Outsourced to the cheapest bidder
- Does not work as it's supposed to
- Stopped loading when signing in recently
- What's New still crashes
- Pay UX is very unintuitive
- Cannot log into the app
- Endless loop of password resetting
- Pictures stopped working, all black
- Makes the app glitch and freeze
- App crashes and closes when clicking 'what's new'
- Features from desktop to app version are glaringly different
- Express check in/out worked first day and never again
- Notifications do NOT work on phone (no badges)
- App is hard to message teacher if never messaged first
- App does not work for a month or two
- Nothing loads
- Cannot login with email and password on app, but can on computer
- Had to reset password again to get into phone app
- Browser version on phone won't let access messages
- Cannot see any of the 'moments' or anything, blank half the time
- Not sophisticated
- Doesn't give useful information for billing and payment history
- Not user friendly
- Hard to navigate
- Notifications aren't correct
- Have to delete and download app multiple times
- App is broken more than working
- Cannot see what school is trying to tell me
- Support team says to manually update from App Store
- Have to delete and reinstall app
- Opens to blank pages
- Cannot scan QR code to check in and out often times
- Delayed posts of pictures
- Seems like ancient technology
- Cannot set up auto pay
- Quadruple charge late fees
- Charge late fees on top of fraudulent late fees
- Updates come in hours later
- Displays texts/updates/images a few hours later
- Terrible user experience for both ends
- App loads nothing but blank screens for 3 days
- Pictures for posts don't load till late at night or next day
- Freezes constantly
- Loading for 2 hours
- Cannot log into account while switching users
- Never functions how it's supposed to
- Cannot upload photo if kid is checked out
- Slows us down significantly
- Bracing for it to crash or not work
- Always freezing and won't reload
- Cannot check kids in/out, message teachers, or see what they are doing
- Crashes on QR code scan
- Whole school couldn't sign in today
- Notifications don't appear when app is not open
- ACH fee is petty theft
- Difficult to find account balance/invoices
- Scrolling through feed for billing notification is subversive and asinine
- Never works properly, constantly crashing
- Payment can't be taken together, only individually
- Password, PIN, authorization code, user name, email all required
- Constantly crashing
- Inconsistent updates
- Unidirectional communication
- Typing glitch where text box automatically scrolls up
- Multiple credit card fees for multiple kids
- Cannot lay balance together, must pay individually
- No more scraps of paper
- Teacher can send updates through whole day
- Easier to make payments than other centers
- Check in on what child is doing throughout the day
- Allows connection with teacher
- Easy to use as a teacher
- Difficult to use as a teacher
- Takes several attempts to upload or edit information successfully
- App crashes when trying to save a picture
- Frustrating to work as childcare staff member
- Constantly needing to message for help fixing issues
- Love being able to see how child's day is going
- Quick and easy updates

**Most requested features**

- Add curriculum to the package
- Widget for QR code scanning
- More sophisticated billing and payment history features
- Option to combine payments for multiple children
- Fix typing glitch where text box scrolls up
- Improve login system for app vs. browser
- Make payment history and invoices more visible and accessible
- Make login area on website more obvious
- Allow editing of posts for children not actively checked in
- Improve user interface for simpler tasks
- Add dark mode option
- Improve password recovery flow
- Allow messages to be sent to parents without prior messaging
- Improve notification system for check-in/out
- Allow editing of posts for children not actively checked in
- Make check-in/out process simpler (e.g., one button)
- Allow editing of posts for children not actively checked in

## Recent user reviews (10 of 78)

All indexed reviews: https://appshunter.io/ios/app/lineleader/id1086197417/reviews.md

### 1/5 — Probably the worst maintained and functional app for care providers

*2026-05-11*

If it wasn’t required by our daycare to use this app, I would never use it. I would rather just get a paper summary at the end from the teacher than sometimes get access to the app, sometimes not, random crashes, duplicate push notifications, frequency timeouts etc. 

I dont blame the devs, I blame their management team that doesn’t understand the importance of building a functional app, even if it takes longer to do, instead of shipping half baked features and broken experiences.

**Developer response:** Hi xdhima, we completely understand your frustration. An app you are required to use should work seamlessly, and paper shouldn't feel like a better alternative. We want to let you know that we took your specific feedback straight to our team. We are releasing a new build this week with a heavy focus on stability fixes—specifically targeting the timeouts and other poor experience elements you noted. We hope you'll give the new update a try, and please let us know at support@lineleader.com if it resolves these issues for you.  If not, we would appreciate connecting to gather more details.

### 1/5 — SUCKS!!ZERO

*2026-05-11, version 3.0.8*

This app sucks! It is never working properly, constantly glitching and forcing you to close and re open the app. It takes way too long to load for a childcare app, we have too much to do to be waiting 5 minutes everytime we need to upload a diaper or meal. Parents are always complaining about it, how they don’t get notifications or how it doesn’t load properly for them. If a child isn’t clocked in you can’t add anything to their day at all. No messages or pictures unless you directly message the parents. The interface is clunky, and there are far too many options for so simple tasks. DO NOT GET IT!

### 1/5 — Terrible

*2026-05-11*

This app is awful. Our daycare provider recently switched and you get what you pay for. It’s really bad, always logs you out, constantly loading or freezing. Interface is bad and lazy, notifications are hit or miss and you can’t get a notification when you sign your child in or out?! Get used to the loading screen because that is what you will see most of the time.

**Developer response:** Hi hej0610, thank you for sharing this feedback. We know switching to a new app is a big change, and it's incredibly disappointing when that app doesn't work smoothly right out of the gate.

To be completely transparent, we experienced a broad system issue on May 11th that caused the extreme loading screens, freezing, and log-outs you experienced. That is absolutely not the normal standard for our platform, and we are deeply sorry for the terrible first impression.

We are rolling out a new app build and corresponding updates over the next week with material fixes specifically targeting app stability, loading times, and session log-outs. We’ve also taken note of your feedback regarding sign-in/out notifications. We hope you'll give us another try after this week's update. Please let us know at support@lineleader.com if it resolves these issues for you.  If not, we would appreciate connecting to gather more details.

### 1/5 — Not helpful for parents

*2026-05-08, version 3.0.8*

The fact that a picture uploaded by my daycare won’t show up on the parent side for a full business day is ridiculous. That’s not supporting the daycare or the parent. It constantly notifies twice and I have used customer support to fix it before. It’s just clunky and barely helpful

### 1/5 — Infuriatingly bad

*2026-03-05, version 3.0.8*

I’d like to shake the hands of the UX designers, product owners and software developers of this company who designed this utterly worthless app.

### 1/5 — annoyed

*2026-02-21, version 3.0.8*

I tried contacting them for a refund of my deposit, but they never returned it. How is it possible that school administrators allow programs like this? Furthermore, when there was a problem with an aide, everything fell apart. My daughter was discriminated against by them compared to another child, and they never did anything. At first, everything was fine, but then it became chaos when the school finally decided to discontinue the program because of all the problems. I was truly disappointed. They never returned my deposit, but they continued to charge me until the very end, even for the days my daughter didn't attend. In the end, they disconnected my account so I couldn't make any further claims. It's true, it's not much...

### 1/5 — Terrible

*2026-01-02, version 3.0.6*

Our daycare transitioned to this app about 18 months ago and it has been terrible. It constantly freezes and shuts down. The feature that allows you to let them know you’re coming doesn’t work 99% of the time.

### 4/5 — All In One Platform

*2025-10-10*

I do love how the system is all-in-one. We have everything from CRM to billing to the parent platform. I love how it’s all connected. LL is constantly evolving and does ask for feedback from users and often incorporates into the system. There have been some kinks, but some of them are on the user end 😜, however, if the kinks are on LL end- they are quick to chat, and usually quick to fix the issue. 
We are excited to how LL will grow in the future and hopefully add curriculum to the package.

### 5/5 — Regional Director

*2025-10-09, version 3.0.2*

We have used this app since we opened and it has help us greatly with streamlining tours and pulling in leads.

### 5/5 — Great app!!

*2025-09-14, version 3.0.2*

Love the app…great way to see what my child is up to, especially now that we are at a new school.

## Frequently asked questions about LineLeader

### What does this app do?

This app is a sophisticated platform designed to connect people involved in the care journey. It aims to increase family engagement through real-time updates and daily summaries, reduce administrative tasks for care providers, and improve overall operational efficiency.

### What are the key features of this app?

Key features include real-time text and picture messaging of events as they happen, comprehensive reporting and analytics to help run a facility better, and a highly flexible platform that allows for customization of forms and moment types. It also offers robust security protocols to protect critical data.

### How much does this app cost?

Based on the provided information, the app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements, suggesting it is a complimentary service for care providers.

### What devices can I use this app on?

The platform is designed to be highly accessible and works on any device. You can use it on any computer, tablet, or phone, allowing you to choose the device that best suits your business needs.

### Who is this app intended for?

This app is specifically designed for care providers, such as those in childcare facilities, elder care homes, or as individual caregivers. It helps them connect with families, manage their operations more effectively, and dedicate more time to providing exceptional care.

## Version history (last 5 releases)

### 3.1.0 — 2026-08-04

Bug fixes

### 3.0.900 — 2026-05-28

Bug fixes and improvements.

### 3.0.8 — 2026-02-12

Bug fixes and improvements.

### 3.0.7 — 2026-01-08

Adults-Only Rating & Content Warning Added:
The app now shows a disclaimer on first launch and has updated app store ratings to 16+. This ensures the app meets new Texas compliance requirements for age-appropriate app content.


Faster and More Reliable QR Code Scanner:
The QR code scanner now uses a modern camera library, reducing delays and improving reliability when opening the scanner.

 

Improved Stability for iOS Text Editing:
We've addressed bugs impacting text editing on iOS for a more reliable experience.

 

Message Reply Improvements:
We've addressed bugs impacting messaging. Users can successfully reply to messages without interruption if one of the participants is no longer in the system.

### 3.0.6 — 2025-11-05

Bug fixes and improvements.

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## More apps by Tend.ly LLC

- [LineLeader Enroll: for Staff](https://appshunter.io/ios/app/lineleader-enroll-for-staff/id6479316886)

All apps by Tend.ly LLC: https://appshunter.io/developer/931580631

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*