# Lines Universal Orlando — user reviews > 64 indexed App Store user reviews of Lines Universal Orlando by TouringPlans.com, rated 4.50/5 from 134 ratings. - Source: https://appshunter.io/ios/app/lines-universal-orlando/id825306842/reviews - App overview in markdown: https://appshunter.io/ios/app/lines-universal-orlando/id825306842.md - Rating breakdown: 5★ 100 · 4★ 15 · 3★ 7 · 2★ 4 · 1★ 8 ## What do users think of Lines Universal Orlando? Overall sentiment: positive **Pros** - 👍 Maximizes park time - 👍 Accurate wait times - 👍 Helpful for planning - 👍 Easy to use - 👍 Good value for money - 👍 More accurate than park apps - 👍 Useful for dining suggestions - 👍 Provides wait time forecasts - 👍 Good for special needs travelers - 👍 Helps navigate parks - 👍 Informative ride descriptions - 👍 Customizable plans - 👍 Adjusts for crowd levels - 👍 Offers flexibility **Cons** - 🐛 Inaccurate wait times (some users) - 🐛 Not user-friendly (some users) - 🐛 App crashes - 🐛 Outdated app design - 🐛 Difficult to navigate - 🐛 Custom plans don't work (some users) - 🐛 Crowd predictions off - 🐛 Pricing issues (dining) - 🐛 Universal app less polished than Disney's - 🐛 UI could be improved - 🐛 Slow app speed **Commonly reported bugs** - App crashes when updating plans - Custom tour plans do not work - App crashes a few times - Hard to report times and start timer - Universal app not updated for iPhone 11 Pro Max screen size **Most requested features** - Update Universal app to match Disney app style - Allow park-to-park touring plans for Harry Potter attractions - Improve navigation for custom 2-park guides - Make custom plans allow park changes - Better integration of WDW and US/IOA plans - Add ride details from Touring Plan - Add a tab for selected/current day's plan - Include one-sentence ride descriptions - Display forecasts higher on the page ## Newest reviews (12 of 64) ### 4/5 — Good But Please Update! *2022-05-23, version 1.9.10* The Universal app is good but the Disney app is great! Why not update the Universal app to the same style and quality? ### 3/5 — Dated app design *2021-10-18* It does what it needs to but the layout is hard to work with and the speed of the app clicks seem slow. This app badly needs a refresh from 2008-style menus. App crashed a few times while using. Had a hard time to report times and to start the timer. Took me 2 days to figure it all out. ### 4/5 — Very Helpful *2021-09-19, version 1.9.10* Fist time using Touring Plans. Excellent for planning our 2 days at Universal. The Universal TP menus and screens aren't as intuitive or easy to navigate as the Disney app, so 4/5 stars. ### 4/5 — Great for both planning and at time of trip *2021-01-20* I used the Touring Plans to create our initial to-do lists for each day, but it was uncrowded on our first two days so we didn’t really need them onsite then. The third and fourth days we were in the parks, we still had lots left we wanted to do. Touring Plans made the difference between finishing the things we wanted to do so we didn’t have to miss anything. A bit of a novice at navigating phone apps, I found it a little confusing at times to get the info I wanted, but I eventually got there, and that’s the only reason for four stars instead of five. ### 5/5 — Best ever *2020-10-16* We used this for Disney in 2017. Out of 4 days in the parks, they were off on 2 rides only. We used it this week at Universal, and the times were more accurate than Universal itself! HIGHLY RECOMMEND. I tell everyone about it. ### 5/5 — Lines app for Universal and Disney *2020-02-20* These apps are very helpful for pre-planning and then when you are in the parks. Great updates for actual wait time. It is great to see a list of rides and you can mark off as you’ve done each. I also love to just browse through the app for dining suggestions and see what’s new. Well worth the price. ### 5/5 — Wait times accurate *2020-02-13* This app has more accurate wait times than Disney’s app. We spent two days at Disney and this app was our best friend, allowing us to spend the most time riding the rides we wanted to and skipping as much waiting as we could. We can’t wait to try it at Universal today! ### 5/5 — Worth every penny *2020-01-13* This app tells you, based on mathematical modelling coupled with historic crowd levels, which parks are busiest on which days and also gives live and much more accurate queue times than the official park apps. A trip to Orlando resorts is only improved by this app. ### 3/5 — Needs to combine WDW and US/IOA *2019-12-08, version 1.9.10* This app/website would be better if we could combine the plans with WDW and US. Now, you have to switch pages in order to view plans for the different parks. ### 4/5 — love this app - saves hours *2019-10-01, version 1.9.10* third time ive purchased this app and couldnt imagine going to a park without it. totally worth the money as it will save you hours in the park even if you dont use it to plan your day. i wish that the forecasts were higher on the page and there was a one sentence description of each ride (in addition to the review). ### 5/5 — Awesome *2019-06-15* Did what it promised, which was reduce time wasted waiting for rides. ### 5/5 — “How did we get so much done?” *2019-06-10* We are sitting in Rose and Crown during a downpour at 8:47 pm and pulled up the app to review our day. Everyone has the same comment you see as this review’s title. Combine this app with The Unofficial Guide and the book/app combination will pay for itself several times over. ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of time and money *2025-06-09* This app was completely useless for our trip. The estimated wait times are completely inaccurate. We waited more than double the “estimated” wait time in the app for most rides. Trying to update a plan crashed the app and estimated crowd levels were not close at all. You are better off using the universal app and planning your rides that way. Most of the time the wait was less than posted. ### 1/5 — Gives me anxiety *2023-08-17* This started with the The concept of unofficial guide of USF recommending the Lines app. I of course Found the WDW app and couldn’t navigate the app without a subscription to realize it was ONLY WDW. So now I have a subscription to both. Which I don’t need. Then I tried to use the tour plans. 2 day, 2 park. However they only say “2 day, 2 park, day 1, part 2”. What happened to Day 1, part 1? It wasn’t in the other park section (I checked both USF and IOA). Then I tried to make my own following the stops in the plan in the book but these custom plans don’t allow you to change the park to make your own 2-park guide. Also the most optimal time to ride Hagrids, on early admin hours is first and is still 75 minutes? Makes no sense. Then all the other rides that day have a 1-7 minute wait. I thought the early hours would allow my first ride to go faster? Too frustrating. I’m going to rid the guide out of the book and follow that. I now have spent $$ on two apps I won’t use. Fabulous. ### 1/5 — Junk *2022-04-22* I only bought this for the custom tour plans and they simply do not work. I have tried multiple times and each time I get a non sensical plan back from the algorithm. I did message them on Twitter but they ignored my message, so their customer service is as bad as their algorithms! ### 1/5 — Not as good ... *2019-07-20, version 1.9.10* Tried this app a few years ago in California and it was good. However, this time around in Florida the wait time indicators were not accurate in my experience compared to the free Disney or Universal apps. The crowd calendar information appeared to be way off as well. Not recommended. ### 1/5 — Not worth *2019-01-05, version 1.9.10* Wait time in app were incorrect. Most plan not covering all best rides. Not worth of money better use Universal studio app. ### 1/5 — Don’t count on the crowd prediction *2018-04-17, version 1.9.10* If you’re looking to visit US & IOA on slow days based on this apps “dynamic and proprietary” info and intel - don’t. I’ll stick with Undercover Tourist because this apps crowd predictions were off 4 out of 4 recent visits. ### 2/5 — Not worth it... *2021-02-22, version 1.9.10* I found the ride times to be very unreliable. The menus for dining are extensive, but most of the prices are wrong. I wouldn’t bother getting it if I go again. Others seem to love it, so maybe we went on an odd weekend. But it didn’t help me much at all. ### 2/5 — Does not receive the love that WDW does *2020-01-04, version 1.9.10* As always, the UOR Lines app does not receive the love that the WDW app does. It STILL has not been updated to fit the iPhone 11 Pro Max size screen and looks extremely awkward on those devices. ### 3/5 — Not user friendly *2023-09-27, version 1.9.10* Love the crowd calendar but the touring plans are just NOT user friendly. I cannot find a single plan that takes you thru the Harry Potter attractions from park to park. I can only select IOA or Studios. ### 3/5 — Meh *2022-03-19, version 1.9.10* Loved Touring Plans for WDW! This is not that. This appears to be an old version of that. I wanted to make a Wizarding World plan but it will only let me pick one park per day on my personal plan. It’s difficult to navigate. ## Most praised reviews (10 highest-rated) ### 5/5 — A Rope Dropper’s Best Friend! *2024-01-16* Seriously helpful when planning a day at Universal! Wait times from the app are way more accurate and the tool itself is simple and easy to use! Really helped us maximize our time! ### 5/5 — Amazing Line Wizadry *2024-01-08* I’ve used Touring Plans for years and it never fails to give the best park experience with amazingly accurate wait times. Highly suggest following the plan precisely and you’ll have a great day with minimal waits. ### 5/5 — Excellent app *2023-04-07, version 1.9.10* Very helpful to save time and to have a general idea about the rides. ### 5/5 — Can’t Live Without It *2022-12-06* Our family has made many great memories at Disney and Universal! The places are truly magical! BUT, both (especially Disney) can be overwhelming. Huge crowds, huge expense, hot weather, rain, tired kids, tired adults, etc. I’ve used Touring Plans and Lines since 2015 and would not attempt a Disney or Universal trip without the aid of a personalized plan from TP and the up-to-the- minute intel from Lines. Takes the stress out of planning and you can make adjustments to your plans on the fly. Outstanding tools! Consistently accurate and very easy to use. ### 5/5 — Incredible value for an app *2022-05-04, version 1.9.10* Two years ago I took my girls to WDW and after researching a sane way to navigate that huge park, found this app. Because of our great experience with it, I knew this was going to be my go to for Universal Studios. My husband and I took our two kids ages 10 & 12 for a two day trip. This app was a great way to plan our days and get the best value out of our tickets. It even had more complete and accurate information than Universal’s own app. Ex: Hogwart’s night light show on the universal app just says varied show times. But this app clearly noted it was cancelled because the park closes before it gets dark enough for a light show. I confirmed this with the parks helpers, and Universal should indicate this on their app. The lines app website makes it easier to calculate time more accurately by allowing you to enter your walking pace and whether you want to prioritize walking less ( as opposed to squeezing in as many attractions as possible). There is also a rating system for all the attractions based on age of rider. That’s how I knew Pteranodon Flyers was not going to be fun for my 12 year old. Because of the excellent time estimates from this app for lines, I could time meals and reservations perfectly. Be sure to update completed attractions and refresh your plan as you go. I would still recommend downloading the Universal app for two reasons. First, you’ll be able to see the menus for park dining options, and use mobile ordering for some places (Leaky Cauldron but not Three Broomsticks) and second, there may be circumstances where the Universal app will have more up to date ride information. There was a light shower one afternoon and the Hagrid’s motorbike ride was delayed. This was reflected on the Universal app, but not this app. I didn’t believe the Universal app, but sure enough no one was allowed to queue up for Hagrid’s. In 2 days my husband and I did Velocicoaster, the hulk, rip ride rocket and dooms fear fall . With the kids we did these rides three times each: Hagrid’s motorbike, Forbidden journey, gringott’s. We did these twice each: Hogwart’s Express (each way), JP River adventure, Ripsaw falls, bilge rat barges, despicable me, MIB. And we did these once: Hippogriff, Ollivander’s, Reign of Kong, Spider man, Jimmy Fallon’s race, Pteranodon Flyer. We also got to spend plenty of leisure time in Universal street scenes, Diagon alley casting spells and exploring the shops, and ate at the leaky cauldron, three broomsticks and Mythos. Don’t be those people wandering aimlessly around, getting tired and cranky from waiting on lines, upset at missing attractions and not getting their moneys worth. This app and sunscreen are the most important things to take with you to Universal or WDW. Spend some time before you go to plan, be flexible when you’re there, and you’ll have a much more enjoyable time. We wish you a great experience!! ### 5/5 — Worth the money. *2022-04-27* This app helped my family and me a lot. We went to Universal for spring break during Marti Gras, one of their busiest times. We were traveling with a 6-year-old and two special needs teens and had no clue that this would happen when we planned our trip months prior. Once we realized this, we knew that we needed a plan. So through lots of searching, we came across this app, and it was a lifesaver when it came down to knowing which rides would be the best ones to go on at a particular time. This saved us a lot of time. The only thing I had an issue with was the suggestion to get on the train and go to Islands of Adventure, then go back to Universal. ( We had the two park passes). We made our adjustment when it came to that part. ### 5/5 — Must have for any amusement park (when available) *2022-04-03* If there’s a lines app for the park I’m going to, I’m definitely using it! It has not steered me wrong. I used it in 2015 for Disney World and I used it in 2022 for Universal Studios Florida. My suggestion for the app team would be to be able to go to the ride details from the Touring Plan to see real time data and ride descriptor. I had to get out of my plan by going to the park and then finding the ride. Also, there should be a tab at the bottom for the days selected touring plan or just the present days plans. Just minor suggestions to help the user experience but I love the program! Top notch! ### 5/5 — The truth *2022-02-18, version 1.9.10* This company has impeccable data run by people who LOVE making your trips to Disney or Universal better. Don’t just take wait times posted as gospel. Often times they are way off. Use this tool to plan your day without paying extra for Park related trip maximizing extras. Well well worth the money. Save your vacation, use this tool to plan it or wing it. It’s better than anything else out there. Enjoy your trip! ### 5/5 — Such a time saver! *2021-08-11* We’ve been using Touring Plans for a few years. I’m a planner so love to have things planned out! Making your own individualized plan is simple and I promise if you follow it you will save tons of time!! The website gives tons of helpful tips and advice on “not to be missed” attractions! I wouldn’t dare go to Disney or Universal without using Touring Plans! ### 5/5 — Use this. *2021-07-30, version 1.9.10* I rely on this app the whole time I’m in the parks. Wait times are accurate at least 90% of the time. Ride and dining descriptions very helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*