# Link On Demand

> Free, on-demand shared shuttle service within Lone Tree city limits. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/link-on-demand/id1449555550 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.80/5 from 581 App Store ratings · 21 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 133 MB
- Languages: American English
- Released: 2019-02-01
- Data updated: 2026-08-20
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/link-on-demand/id1449555550/reviews.md

## What is Link On Demand?

Free, easy and convenient on-demand travel in and around the the City of Lone Tree, Meridian, Highlands Ranch, Stonegate, and Parker. Travel in comfort by yourself or with friends in one of our ADA-accessible, family-friendly, vehicles driven by professional drivers.

Just download the free Link On Demand app today, book your seat and go where you want, when you want. It is as easy as click and go.

Our intelligent service allows passengers to share their journey with others going their way. Book a journey and our powerful algorithm matches you with one of the City’s shuttles that will pick you up at a convenient spot. Link On Demand is a new model of on-demand transport - a technology-enabled vehicle that comes to a street corner near you, when and where you need it.

Areas we serve:

Locations in and around the City of Lone Tree, Meridian, Highlands Ranch, Stonegate and Parker.

How does Link On Demand work?
- Link On Demand is an on-demand travel concept that takes multiple passengers heading in the same direction and books them into a shared vehicle. Using the Link On Demand app, input your address within the areas we serve, and we’ll match you with a vehicle going your way. We’ll pick you up at your location, or nearby, and drop you off at your destination. Our smart algorithms provide journey times that are comparable to a taxi and much more convenient than other modes of travel.

How long will I wait?
- You'll always get an accurate estimate of your pick-up ETA before booking. You can also track your Link On Demand shuttle in real time in the app.

How many passengers will I share a vehicle with?
- The number of passengers you will share a journey with varies based on capacity and your chosen destination!

Love our app? Please rate us! Questions? Email us at support-linkondemand@ridewithvia.com

## Key features

- On-demand shuttle booking
- Shared rides
- ADA-accessible shuttles
- Real-time shuttle tracking
- Family-friendly vehicles
- Professional drivers

## What do users think of Link On Demand?

Overall sentiment: negative

**Pros**

- 👍 Free service is helpful
- 👍 Appreciated community service
- 👍 Convenient for medical appointments
- 👍 Great for legally blind users
- 👍 Professional and friendly drivers
- 👍 Awesome drivers and service
- 👍 Good for getting to light rail
- 👍 Recommended ride share service

**Cons**

- 😞 Incredibly unreliable service
- 😞 Drivers don't show up
- 😞 Drop off at wrong locations
- 😞 Rude drivers
- 😞 Rides not available often
- 😞 Pick up location inaccurate
- 😞 Makes users walk extra distance
- 😞 Delayed alerts
- 😞 Pickup down the street
- 😞 Troublesome for elderly/walkers
- 😞 Not available Sundays/late nights
- 😞 Up to an hour wait for a ride
- 😞 Long trips due to extra passengers
- 😞 Embarrassingly slow service
- 😞 Drivers on speakerphone
- 😞 Drivers speak poor English
- 😞 Filthy vans
- 😞 Unreliable scheduled rides
- 😞 Useless customer service
- 😞 High demand, no vans
- 😞 App has internal server error

**Commonly reported bugs**

- App glitches with pickup location
- Cannot log into existing account
- Bug preventing pre-scheduling rides
- App accuracy is always inaccurate
- App has internal server error

**Most requested features**

- Input text box for gate codes/directions
- Car seats as backup
- Expand service area
- Offer Sunday service
- Give back ability to see minutes before pickup

## Recent user reviews (10 of 21)

All indexed reviews: https://appshunter.io/ios/app/link-on-demand/id1449555550/reviews.md

### 1/5 — Unreliable

*2026-07-27*

Honestly, Link On Demand is incredibly unreliable. They often don’t show up at your location, and even when they do, there’s a good chance they’ll drop you off somewhere other than where you actually asked to go. Some of the drivers are also unnecessarily rude, which makes an already frustrating experience even worse.

Saw a guys review say that about 8 times out of 10, they don’t even have a ride available when you need one. I can confirm that is 100% accurate. At that point, it’s honestly quicker to just walk. It’s free, which is nice, but that doesn’t really matter when you can’t depend on the service to actually get you where you need to go.

### 3/5 — Should be improvised

*2026-07-07*

The free service is really helpful and appreciated! However there are some glitches, like the pick up location is not the address we put in.. It makes us walk to
Some distance and then get in the car.. it’s hard at times especially when I have to go and wait in a spot that I have not accessed..

Also they should have some car seats as backup just because people who have to walk cannot carry it while moving from place to place..

### 1/5 — No ride came

*2026-06-28*

I tried to book a ride home from Panorama orthopedics office and was told the driver was on another street that I didn’t recognize and could not see any link vehicle so I ended up not getting a ride and had to wait a long time for a friend to come and pick me up. I sent an email asking how to book a return trip but no response.

### 1/5 — Delayed response

*2026-04-28*

Too cumbersome to schedule a ride, too many underage riders using it as private car service. Third time using and alerts are delayed. Not excited about this pickup down the street and troublesome for elderly folks who use walkers. Not available on Sundays or late nights is a massive concern

### 3/5 — Needs Input Text Box For Gate Codes and Directions

*2026-04-21*

Needs Input Text Box For Gate Codes and Directions

### 3/5 — Abou!

*2026-04-08*

So yeah it does take an hour to get one but not of you schedule one so yeah and about has ummached aura

### 1/5 — Great idea, terrible execution

*2026-04-06*

It’s legit faster to walk anywhere than wait for Link. It can sometimes take up to an HOUR to get a ride. My favorite part is how they’ll pick up other people along the way, even if it means backtracking, to cause your 15 minute ride to take over an hour. For example, I waited 45 minutes for a ride to Park Meadows. We were within a mile of the mall when the app made the driver turn around to get another passenger in the same complex I’m in, which was 20 minutes back and then 20 minutes back to the mall. All in all my 20 minute trip took over an hour. It’s so slow it’s embarrassing.

### 1/5 — Not reliable at all

*2026-03-09*

Truly don’t even know where to start. 
Most of the drivers are always on speaker phone yelling and getting distracted while driving. And although nothing is wrong with it it seems like most of their drivers speak very poor English which makes it really difficult to understand an communicate. The vans are FILTHY. I mean absolutely filthy (FOOD ON THE FLOOR AND SEAT, STAINS ON THE FLOOR, AND THE SMELL IN EVERY VAN). No matter what you book at ride at there is a 8/10 chance you won’t get the ride at the time you scheduled not even close. And the customer service seems to have been trained by little Caesar’s workers because they literally can’t do anything at all. If you call them for a complaint you won’t get a call back like they promise and don’t even bother asking for help because whatever they can do is literally a copy of what you can do on your phone they’re useless. I hate this company so much

### 5/5 — Link and its drivers are awesome

*2025-10-23*

We are so grateful to have Link and all of its drivers. My son has taken a few rides from school and each driver he has ridden with has been professional, safely getting him home from school. Thank you!

### 5/5 — Exceptional Service

*2025-10-01*

This is very good service from  Douglas county, very convenient. Hope this service will grow more and available for some more notable places

## Frequently asked questions about Link On Demand

### What is Link On Demand?

Link On Demand is a free, on-demand shuttle service operating within the city limits of Lone Tree. It allows users to book rides in shared, ADA-accessible, and family-friendly shuttles driven by professional drivers. The service uses intelligent algorithms to match passengers with vehicles going in similar directions for efficient and convenient travel.

### How does Link On Demand work?

To use the service, download the free app and input your address within Lone Tree city limits. The app will match you with a shuttle heading your way. You'll be picked up at or near your location and dropped off at your destination. The service is designed to be as easy as 'click and go'.

### What are the costs associated with Link On Demand?

The Link On Demand service itself is free to use. The app is also free to download. There are no direct charges for booking rides or for the shuttle service within Lone Tree city limits.

### How long will I have to wait for a shuttle?

The app provides an accurate estimate of your pick-up ETA before you book your ride. You can also track your shuttle in real-time within the app once it's on its way, allowing you to plan accordingly.

### Can I travel with others?

Yes, the shuttles are family-friendly and can accommodate up to 12 passengers. You may share your journey with other passengers heading in the same direction, depending on capacity and your chosen destination. The service is designed for shared rides to optimize efficiency.

## Version history (last 5 releases)

### 4.29.1 — 2026-08-09

Performance improvements and bug fixes

### 4.27.16 — 2026-07-01

Performance improvements and bug fixes

### 4.27.1 — 2026-04-29

Performance improvements and bug fixes

### 4.27.0 — 2026-04-27

Performance improvements and bug fixes

### 4.26.12 — 2026-04-13

Performance improvements and bug fixes

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## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
- [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687)
- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*