# Lion Air — user reviews > 181 indexed App Store user reviews of Lion Air by PT. KABIN KITA TOP, rated 2.60/5 from 92 ratings. - Source: https://appshunter.io/ios/app/lion-air/id931907072/reviews - App overview in markdown: https://appshunter.io/ios/app/lion-air/id931907072.md - Rating breakdown: 5★ 31 · 4★ 5 · 3★ 2 · 2★ 6 · 1★ 48 ## Newest reviews (18 of 181) ### 2/5 — Not very useful app *2025-10-19* If you have not booked your flight with this app, you cannot add your reservation and manage it from within the app. I fail to see its wider purpose. ### 1/5 — Keine wirkliche Apo *2025-09-10, version 5.3* Hier ist noch sehr viel zu tun. Eigentlich nur ein Rudiment von einer App. Katastrophe! Es funktioniert nichts, keine Einsicht in gebuchte Flüge, kein Account erstellen möglich. Passt zu dieser schlechtesten Airline der Welt … ### 1/5 — Doesn’t function at all *2025-08-16* App is broken entirely ### 1/5 — Doesn’t work-can’t even load the list of airports *2025-08-08, version 5.3* This garbage app can’t even get past the first step of booking a flight—giving a list of airports to leave from. I just get spinning lions, on WiFi or on 5G. How can you run an airline like this??? ### 1/5 — Do not use lion air *2025-08-06* Just don’t use lion air customer service is diabolical ### 1/5 — Delay *2025-08-01, version 5.3* Delay dan ga ada pemberitahuan, cuman disuruh nunggu cuma2👎 ### 1/5 — kecewa *2025-07-28, version 5.3* terlalu banyak delay dan reschedul mendadak, tetapi tidak ada kompensasi sama sekali,cuman di beri minta maaf minta maaf dan seterusnya. ### 1/5 — No sign-in *2025-06-16* I have a flight that I booked and signed in on web. Can not do via app. ### 1/5 — Tidak profesional *2025-06-07, version 5.3* Ini CS susah banget dihubungi ### 1/5 — Pelayanan nya g jelas *2025-06-03, version 5.3* Aplikasi g ada guna nya no cs g ada guna nya😌 ### 1/5 — App is not working *2025-04-18, version 5.2* The Loin Air App is not working in Saudi Arabia When I click on book flight and then select destination then just downloading nothing happens!? ### 1/5 — App crashes on every step *2025-04-06, version 5.2* I’ve been trying to book a flight since 1 hour and this app keeps crashing. The website is equally bad ### 1/5 — Useless *2025-03-23* I could not book a flight using the app. After booking with a 3rd party and verifying it was available on Lion Air’s website, I have found that there is no way to add the booking in the app. What is the point of the app if you can’t book a flight or see your booking on it? ### 1/5 — Apps doesn't work well *2025-03-05, version 5.2* Apps doesn't work well ### 1/5 — The worst ever app *2025-03-01, version 5.2* I can’t book tickets already 3 days..glitch non stop.It is very annoying and disappointed ### 1/5 — Extremely bad and useless *2025-02-26* This must be the worst app for any airline in the world . Useless and buggy surprised an airline could have an app that bad . ### 2/5 — You will need a VPN *2025-02-15* In order to be able to use this app or website, you need to use a VPN connected to somewhere in Indonesia. ### 1/5 — Didn’t work *2025-02-15* Attempted to book a flight and and it wouldn’t process. Useless!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Nothing works *2026-04-11, version 5.4* You would think with a large company like this their website and app would function and look good. It looks like a child development this app ### 1/5 — Gaguna *2026-02-18, version 5.4* Sampah ### 1/5 — They stole our money *2026-02-06, version 5.4* We bought a ticket and they took our money but we never recive the tickets … ### 1/5 — Avaliação *2026-02-03, version 5.4* App simplesmente nao roda nenhum das funcionalidades ### 1/5 — KURIR PEMALAS *2026-01-08, version 5.4* kurir nya tdk telpon kami sblm menyerahkan barangnya dan akhirnya sampek skrg paketnya tdk sampai ternyata di terima orang lain yg saya tdk tau, ### 1/5 — Dangerous app *2026-01-01, version 5.4* Beli tiket lewat app, limit kartu udah dipotong, tp kode booking gk keluar. Chat cs katanya payment blm masuk, tp bank blg ini statusnya menggantung dan lion bisa aja menagih dlm wktu 3x24 jam. Chat cs, nunggu antrian 30 menit-1jam, begitu dapat, kita gk balas 10 menit udah dicut. Cs nya sdm rendah, tdk ramah, dan gabisa mengeja dgn benar. Slow respon banget mngkin sengaja supaya bisa dia cut terutama oleh cs bernama Yovanny. Mau refund, proses refund max 60 hari, lama banget? Gw udah mau terbang 3 hari lagi. Nyesel bngt pake app ini, next beli tiket ttp di app tvlk aja. ### 1/5 — Useless *2025-12-21, version 5.4* Nothing works in this app. ### 1/5 — Cannot check-in for flight on this app *2025-12-11* Cannot check-in for flight on this app ### 1/5 — Useless *2025-11-18* I have been trying to book flights but when choosing destination it just hangs and can’t be stopped. Requires closing the app to stop it. ### 1/5 — KECEWA BANGET *2025-09-27, version 5.3* Aplikasi gak berguna, apa lg maskapai nya. Setiap penerbangan dengan Lion selalu reschedule dengan waktu gak masuk akal, ditambah susah lagi kalau kita mau refund atau ganti jam stupid ## Most praised reviews (10 highest-rated) ### 5/5 — Rubbish *2026-08-08* How can I manage a booking if there is no facility to log in? ### 5/5 — Bagus *2026-03-15, version 5.4* Bagus layanan ### 5/5 — Keren *2023-08-29, version 4.5* Keren sih apknya ### 5/5 — Lion Air Is Good Airline 100% safe to Fly *2023-07-29, version 4.5* I Love This Lion Air we should fly this Because They Have a good Food Service of Lion Air Experience ### 5/5 — Cepat *2023-06-13, version 4.4* Mantaf ### 5/5 — top super practical app and very fast , thank you *2023-04-27, version 4.3* top ### 5/5 — Sangat bermanfaat *2023-03-18, version 4.1* Sangat bermanfaat untuk check in online 🙏👍 ### 5/5 — Kru ramah. *2022-12-19, version 3.3* Btw, bagaimana cara ikut undian? Apakah kalau pesan via tiket.com bisa ikut? ### 5/5 — Terima kasih *2022-12-10, version 3.3* Sangat membantu, terima kasih 🙏🏻 ### 5/5 — แอพใช้ไม่ได้ *2021-01-03, version 1.2.6* ควรปรับปรุงนะ เข็คอินผ่านแอพไม่ได้ โคตรเสียเวลาเลย --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*