# LIT by FirstBank — user reviews > 25 indexed App Store user reviews of LIT by FirstBank by First Bank of Nigeria Limited, rated 2.80/5 from 66 ratings. - Source: https://appshunter.io/ios/app/lit-by-firstbank/id1558685984/reviews - App overview in markdown: https://appshunter.io/ios/app/lit-by-firstbank/id1558685984.md - Rating breakdown: 5★ 22 · 4★ 7 · 3★ 2 · 2★ 9 · 1★ 26 ## Newest reviews (7 of 25) ### 1/5 — Referral number *2022-10-01, version 1.2.0* I downloaded this app trying to sign in it keeps asking for referral number, what referral number do you people expect us to put there? ### 1/5 — Can’t login *2022-03-05, version 1.2.0* This app is a mess ,trying to login telling me something went wrong,thank God I still have my Firstbank app.please stop given us work in progress app ### 1/5 — I got hacked *2022-02-20, version 1.2.0* Somebody hacked my first bank account by opening the lit app, he was able take money out from my account and now I can’t do anything because I don’t have the username ### 1/5 — Can not register, NETWORK ISSUES *2021-12-29, version 1.2.0* First time downloading this app, while registering, it says, “we are currently experiencing Network issues, please try again later”. Why such an app will be having network issues for 2days now and you expect us to trust this app with our money?? ### 1/5 — No ATM Card *2021-08-27, version 1.1.0* I am existing customer, but I don’t have an ATM card because I don’t want for the accounts. Can I still use the app? ### 1/5 — Where’s The Disruptive FinTech? 💁🏾‍♂️💁🏾‍♂️💁🏾‍♂️ *2021-08-27* I’m not sure what the excitement is all about. First Bank of Nigeria clearly wasted funds in building a new mobile app that will do what FirstMobile already does. What’s the Next Gen or Lit Geng factor about LIT if it’s just a carryover of FirstMobile? People are denied access to their bank accounts because they must own a debit card to use the bank’s mobile application. LIT was supposed to take care of this but then, you’d still need a debit card to gain access. So why LIT? Where’s the disruptive financial technology factor in LIT? All the functions listed are typically what FirstMobile can do with regular upgrade and development. Perhaps, you need to check the number of “useless” First Bank mobile apps on App Store which have been abandoned. Where’s the sustainability in banking? Where’s the disruptive technology? You can’t clone an already-existing app, give it a new user interface, and call it Next Gen when you just served a relic. Account holders should be able to gain access to their accounts with a secure username and password. They do not need a debit card to sign up or register. A debit card (number) is not part of their core account (number) details. In fact, a debit card (which can be picked up by anyone) is way less secure to gain access to an account; why is it priority, while account numbers and BVN are relegated? For more than eight months I’ve been going back and forth with FBN to migrate my account to Diaspora Banking; I don’t have access to my account and I can’t sign up for a user name and password to bank online because a bank insisted that one must own a debit card to make transactions. So where’s the innovation in banking? Take cues from other global banks and stop making the lives of your customers stressful. ### 1/5 — Why the confusion *2021-08-27, version 1.1.0* Why the LIT app when the current firstmobile app can be upgraded to have all the new features. What is the difference. What is the selling point? ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-07-23, version 205* Awful user experience ### 1/5 — Lagging and stressful *2026-07-22, version 205* Y’all should fix all these glitches with your new app. OTPs take forever to be sent. The product team needs to rework the entire release ### 1/5 — Unreliable *2026-07-03, version 205* It has been very unreliable in the past several weeks. ### 1/5 — Review *2025-12-03, version 201* Total rubbish ### 1/5 — Pin retry exceeded *2024-08-02, version 1.9.5* I can’t sign up, show me pin retry exceeded Why ### 1/5 — What a shame *2023-10-20, version 1.8.7* When you use apps like OPay, then you realise how mediocre Lit is. What a useless, non functional mobile banking app. You will think that after many years, this app will live up to standard, Nop! It’s the same slow, sluggish and totally unusable app.. OPay, Kuda, and the original First Bank Apps are super good. I will be sticking to these for now. ### 1/5 — Very bad *2023-08-18, version 1.8.0* Am really fraustrated using this app. It takes a year or even more to log into your account and the customer supports are not responsive. ### 1/5 — This app is not ready to be launched *2023-08-17, version 1.8.0* It’s too slow, I attempted a transfer and I couldn’t even pull up the option to select the account I want to transfer from! ### 1/5 — Can’t sign I *2023-05-13, version 1.7.5* Anytime I’m trying to sign in, I get an error message saying oops something went wrong this is on us please try again, why? ### 1/5 — Upgrade The First mobile app *2023-03-23, version 1.2.0* I personally think first bank of Nigeria building another app is not a good idea why not upgraded the first mobile app to a better standard instead and all the features in lit added to it and even more features ## Most praised reviews (8 highest-rated) ### 5/5 — Awesome App *2022-03-08, version 1.2.0* It’s an awesome app with great functionality. ### 5/5 — Intra- bank Domiciliary Transfer *2021-08-13, version 1.0.0* Dear Developer, Kindly note that I was only able to view my domiciliary account but was unable to transfer from one dollar denominated domiciliary account to another. Kindly fix that ### 4/5 — Perfect *2026-07-25, version 205* Am loving the this app this is better 100% ### 4/5 — F *2026-05-27, version 204* I like the fact they finally upgraded the interface it's nice but they are still glitch that need to be fixed ### 4/5 — FBN TO THE WORLD *2025-09-18, version 200* Fantastic update,a lot of new advance features and user friendly. ### 2/5 — Frustrating! *2026-07-23, version 205* Very frustrating app. Just when I had settled into their app, had my preferences worked out, lo, a new app full of glitches. Now it's like am a new customer who has to start entering my details. It sends a code that never arrives. Therefore you can't make any headway. First Bank loves to frustrate and a new app is just a great new way to do so. Otherwise, why not upgrade. So all the information that customers fed in to ease their transactions are so totally lost? And for what? An app that does not enable transactions? ### 2/5 — Promises much, delivers little. *2025-10-31, version 200* I just downloaded the app but couldn’t order a debit card using the functionality of the app. So disappointing that it looked so sleek but it’s not really useful ### 2/5 — Make first mobile better *2023-05-13, version 1.7.5* I think first bank needs to upgrade their IT tech better than going around to create new app ... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*