# Little Big Burger — user reviews > 84 indexed App Store user reviews of Little Big Burger by Little Big Burger USA LLC, rated 4.90/5 from 6,364 ratings. - Source: https://appshunter.io/ios/app/little-big-burger/id1471406631/reviews - App overview in markdown: https://appshunter.io/ios/app/little-big-burger/id1471406631.md - Rating breakdown: 5★ 5,808 · 4★ 372 · 3★ 86 · 2★ 27 · 1★ 71 ## What do users think of Little Big Burger? Overall sentiment: neutral **Pros** - 👍 Easy to use app - 🚀 Quick ordering and reordering - 💯 Great burgers and fries - 🌟 Friendly and helpful staff - 🎉 Free burger for new users **Cons** - 🐛 App glitches and crashes - 🤔 Rewards system issues - 🔍 Difficult to find/use rewards - 🤷‍♀️ Inconsistent order fulfillment - 🙄 Frustrating online ordering experience **Commonly reported bugs** - Rewards not properly applied - Orders not showing up in the system - Payment methods not working in the app - Frequent app crashes and glitches - Inconsistent order processing and pickup **Most requested features** - Add a comments section for orders - Implement an option to cancel orders - Integrate with mobile payment options (e.g., Apple Pay) - Improve rewards redemption process - Fix issues with online ordering and order tracking ## Newest reviews (13 of 84) ### 4/5 — Light Mayo & Mustard *2026-03-02, version 47.14.0* We should be able to indicate light mayo & light mustard. Meaning, I don’t want my burger swimming in condiments. ### 2/5 — Rewards system doesn’t work well *2024-05-21* I got an email saying LBB misses me and I had a $2 reward. Tried to use it but the Division location that is close to me didn’t show up in the app. I picked a different location and found that it didn’t reflect the award in my account. **Developer response:** Thank you for your feedback and for bringing this to our attention. We would love to understand the issue you are encountering in better detail and assist you with resolving this matter. Please reach out to our support team directly at lbb@thanx.com ### 4/5 — Convenient and easy *2024-04-29, version 29.0.1* Great experience ordering through the app. The app tries to ask for a lot of unnecessary permissions, knocking off 1 star ### 3/5 — Add a comments section *2023-12-11* Easy interface, but it would be AWESOME if you had a comments section. Im vegetarian and order beyond burgers and the last 3/5 times I’ve ordered online, they’ve been beef patties instead… so I feel like maybe a comments section would be helpful to emphasize specific needs in orders? ### 2/5 — Credit Card *2023-06-24, version 12.0.1* I selected which card I wanted to us and to “verify” I have to add all info again manually. What’s the point of saving my card in the app? Other than that it’s pretty easy to use. ### 4/5 — App Could Be A Bit Better *2023-03-26* Adding a gift card when using the app for the first time was quite annoying and difficult. But, once I got that figured out, it was relatively smooth! ### 3/5 — Rewards *2022-12-31, version 9.0.7* I loved the app but the rewards have changed for the worse and I don’t find myself ordering as much recently ### 5/5 — Amazing taste and great service *2022-07-05, version 9.0.7* Amazing thanks! ### 3/5 — uh *2022-03-01, version 9.0.7* so i updated it and it never goes past the red screen without showing up a white blank screen and now i cant order through the app so uh help? ### 5/5 — Get burgers and get app *2022-02-26, version 9.0.7* Super easy to use and I’ve gotten free burgers every other visit. ### 2/5 — Food is great, app meh! *2022-02-23, version 9.0.7* Not a burger on the grill and the app tells me a 40 min wait to pick up my food. 🤷🏻‍♂️ ### 4/5 — Add an option to cancel an order *2021-12-19* It's a good app but I accidentally sent another order and I tried calling the restaurant but they were to busy to pick up I had no way of communicating to the workers to cancel the order it should be an option ### 2/5 — Reward *2021-12-16, version 9.0.7* App does not allow to use reward. Apply button doesn’t slide on. ## Most critical reviews (10 lowest-rated) ### 1/5 — Downward spiral *2025-01-26, version 37.0.0* Beverage menu has been decimated. Locations shut down. Quality slowly degrading. It’s like they bought a hamburger chain from a con man and the concept has been sliding into the abyss ever since… it’s actually exactly like that, because that’s what happened. Snappy’s and Deluxe are just the next two cons in line. ### 1/5 — Did not receive offer for signing up *2024-05-26, version 30.0.24* Just frustrating ### 1/5 — Accidentally put in the wrong email *2024-01-06, version 12.0.1* I put the wrong email and it didn’t let me change it, so my account couldn’t be completed. The whole app is just so awful and has really poor features. ### 1/5 — Location not listed? *2023-12-01, version 12.0.1* Really wanted to try but when I try to order through the app, I’m not able to enter/find a location outside of Oregon (I live in NC). ### 1/5 — The new online order system is a disaster! *2023-02-15, version 11.0.5* Here was my experience: 6:15pm Place order online, eta is 6:45 (30 minutes) 6:30pm Arrive, staff first can't find order, then say they JUST got it, will be ready in 10 minutes. 6:55pm I finally ask, they first say they can't find it in the system, then they see it sitting on the shelf. "We didn't know you were here." I had been sitting there the entire time. I would cancel my tip if I could! :-( ### 1/5 — Always an issue *2023-01-30, version 11.0.5* Your app always have some type of issues. Never once had a smooth transaction on the 1st try!! Please update your coding. Love the restaurant and food but not the app! ### 1/5 — app stopped working *2022-05-16, version 9.0.7* app stopped working ### 1/5 — No support. *2021-12-16, version 9.0.7* Trying to get refund on bacon i bought that want on burger. ### 1/5 — Too many hoops *2021-05-14, version 6.0.0* Too many screens to process order. I missed one and order never arrived. Simplify please. ### 1/5 — Coaxed me in with a free burger *2021-02-19, version 4.17* then said I had to spend $5, then when I spent 27 I still didn’t get my free burger. ## Most praised reviews (10 highest-rated) ### 5/5 — Best burger joint in Eugene *2026-05-16, version 49.1.1* Amazing vibe when you walk in. Great customer service and the food is always delicious!!!😋 ### 5/5 — great customer service, easy app *2025-06-10, version 44.3.3* i love how they always check in on how your order was afterwards, app is simple and easy to use. ### 5/5 — Love the Food! *2024-12-30, version 36.0.1* Little Big Burger has become a staple for a quick bite. The truffle fries are next level! ### 5/5 — Tasty Burger, Turnoff App *2024-03-16, version 28.5.26* Yummy little burger and fries but the app and redeeming points/rewards is awful. ### 5/5 — burgers and truffle fries await you *2023-09-12, version 12.0.1* Come on by Chicken sandwiches and other choices and I love to drink Cheerwine and eat an ice cream sandwich while I wait for my order ### 5/5 — Big Taste! *2023-07-19, version 12.0.1* These little guys never disappoint. And they aren’t that small either. They are dressed up nicely and are just Delicious. I love em, my wife loves em, that’s a win win! ### 5/5 — Great burger *2023-06-12, version 12.0.1* WY above average and the Parmesan fries are awesome. ### 5/5 — Sad *2023-04-19, version 12.0.1* Won’t let me use my free burger ### 5/5 — Big Burgers *2023-02-10, version 11.0.5* I order burger and they say it was little big burger when in fact it big burger. love big burgers in my little mouth. Mouth big burger yum yum yum yum yum yum yum yum I love them yum yum ### 5/5 — Awesome service *2023-01-29, version 11.0.5* Mahesh , Kyla , Danny amzing group 🥳🥳🥳🥳!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*