# Little Hotelier — user reviews > 129 indexed App Store user reviews of Little Hotelier by SiteMinder Limited, rated 4.70/5 from 469 ratings. - Source: https://appshunter.io/ios/app/little-hotelier/id1130899763/reviews - App overview in markdown: https://appshunter.io/ios/app/little-hotelier/id1130899763.md - Rating breakdown: 5★ 402 · 4★ 34 · 3★ 15 · 2★ 6 · 1★ 12 ## What do users think of Little Hotelier? Overall sentiment: neutral **Pros** - 🚀 Handy app for managing hotel operations on the go - 👍 Useful features like check-in/out, payments, and reservations - 💡 Helpful for small hotels and B&Bs to access data remotely **Cons** - 🐛 Frequent crashes and login issues - 🔍 Limited functionality compared to website version - 🕰️ Slow performance and loading times - 🤔 Inconsistent and unreliable app experience **Commonly reported bugs** - Bookings not showing up in the app - Inability to cancel or delete reservations - Frequent log-out issues and password reset problems **Most requested features** - Add monthly calendar view - Enable editing of reservations and room rates - Improve notification system and alert management - Integrate housekeeping and guest communication features ## Newest reviews (10 of 129) ### 3/5 — รบกวนแก้ไข *2025-10-02, version 25.10.1* ให้ยืนยันตัวตนโดยใส่เลข แต่ให้ยืนยันตรงไหน เข้าไท่ได้เลยค่ะ รบกวนเช็คทีค่ะ ### 4/5 — Ottima *2025-09-11, version 25.9.1* Design fantastico e davvero funzionale, permette di fare quasi tutto quello che si riesce a fare da un pc. Funziona davvero alla perfezione. Uniche due critiche che non mi permettono di dare un punteggio di 5 stelle : 1) Aggiungere sezione Housekeeping : Così da dare la possibilità al personale di pulizia di accedere ( al solo pannello housekeeping ovviamente) senza dover fare l'accesso dal browser 2) Visualizzazione Multiproprietà Sarebbe utile per chi ha più proprietà, di avere una dashboard unificata con tutte le prenotazioni su un unico calendario così da non dover effettuare più volte lo switch per andare a verificare i check-in nei check out ### 3/5 — Notifications are not helpful *2025-01-22, version 24.5.1* Great app to see , update availability in the palm of your hand. My issue is with notifications- I do get notifications about bookings or cancellations, but then they vanish and there no way to find them. When I click on notification I have received, it takes me to home page of your app. So I need to rely on email to see who booked or cancelled when…That makes no sense. Most apps have a place where you can access your notifications if you happen to miss them. Maybe I just cannot find this feature here? 🤔 ### 3/5 — So slow *2024-07-11* The platform itself is very good. The app is so slow at loading results. Very awkward at guest check ins. Please fix. ### 1/5 — Not updating *2024-07-01, version 24.3.0* The app Has stopped updating so the inventory is completely wrong!! ### 4/5 — App *2024-04-18, version 24.2.0* Muy contenta, bastante rápida para conectarse. Ofrece muchas posibilidades para registrar el check-in etc. Punto negativo: no se puede consultar los precios desde la app misma. Eso estaría muy bien. ### 5/5 — Good app easy to use *2024-02-15, version 24.1.3* Lately I have to leave the hotel a lot and now I can keep a grip on my team from afar ### 5/5 — Amazing app *2024-02-15, version 24.1.3* Super user friendly ### 4/5 — No name search *2024-02-05, version 24.1.3* Cannot easily search for a customer or booking, no search option which seems crazy!! Cannot view card details Other than those 2 major annoyances seems great so far ### 5/5 — ใช้งานได้ดี *2023-10-24, version 24.1.3* ทำงานง่ายขึ้น แต่ระบบยังไม่เสถียร ยังมีข้อผิดพลาดอยู่บ้าง พนักงานภายในประเทศติดต่อยากมาก ต้องติดต่อฝ่ายขายแทนถึงจะเร็ว พนักงานต่างประเทศมีความพร้อมช่วยเหลือเรามาก แต่ก็รอนาน แต่ก็ตอบตลอด เราจำเป็นต้องเก่งภาษามากๆ ในการช่วยเหลือแต่ละครั้ง อยากให้มีระบบแชท ขอความช่วยเหลือในแระเทศด้วย เพราะโทรติดต่อยาก ## Most critical reviews (10 lowest-rated) ### 1/5 — Help Please *2026-02-25* App is crashing and won’t open. ### 1/5 — Be wary of scam *2025-11-20, version 25.10.2* They have monthly subscribtion but there are never any reservation coming, and they also make canceling subscribtion really difficult. ### 1/5 — Ridiculously unreliable and inconsistent. *2025-11-18, version 25.10.2* So unreliable and inconsistent and what’s worse is there’s no other easy way to login to little hotelier on the laptop without this ridiculous app. So frustrating! ### 1/5 — Ho avuto la sensazione di essere imbrogliato *2025-10-02, version 25.10.1* In una prova di 3 mesi ho ricevuto 3 overbooking, l’assistenza italiana non risponde mai, ho chiesto la disattivazione del servizio e dopo avermi offerto un mese in più di prova gratis (rifiutato) mi sono ritrovato a pagare un mese in più a tariffa intera. Fatevi un regalo e non perdete tempo e denaro ### 1/5 — รบกวนตรวจสอบแอพ ในIphone ไม่อัพเดทการจองเลย *2025-09-03, version 25.8.0* รบกวนตรวจสอบแอพ ในIphone และ Ipad ระบบ Ios หน่อยค่ะ เช็คห้องไม่ได้เลยค่ะ ระบบไม่อัพเดทไม่เสถียร เลยค่ะ ### 1/5 — Sucks *2025-07-23, version 25.7.0* So glitchy. I regret using this service. ### 1/5 — Errors, not user friendly and a lot of “nothing we can do about that” from customer service *2025-05-20* I’ve been using hotelier for 4 months. I inherited the account when I purchased the hotel. Called customer service a month ahead of time and asked what they required. “Just have the old customer call in and we’ll take care of it. Only takes about 10 days” 1 month later, 20 calls to customer service, 50 emails and holding my money hostage, we got it transferred. I’ve had to call customer service for serious issues no less than a dozen times. Extremely confusing, constant errors in checking in customers, double charging cards but still showing “unpaid” in the system. Issue after issue after issue. I plan to immediately change to another app or service ASAP ### 1/5 — Logged out every day *2025-02-21, version 24.5.2* It's logged out every day, oh please ### 1/5 — Autenticación de dos factores *2025-02-01, version 24.5.1* Imposible hacerlo, si aún el dispositivo no te permite ingresar a la cuenta, y no existe quién de soporte !! ### 1/5 — Terrible app. No improvement even after 1 year. The app makes me wanna quit subscription *2024-08-05, version 24.4.0* The app is terrible. Really unreliable. Many of the bookings are randomly not showing on the app version! I tried refreshing the app, deleting and redownloading the app multiple times, and even also switching off my phone and on again… But still it does not work Then I stopped using it after some time, tried using on my iPad and after some time the same issue happens there. Now I cannot even login on the app. The password is correct when I login on website. I am so disappointed and annoyed. This is so inconvenient for work ## Most praised reviews (10 highest-rated) ### 5/5 — Could not do without *2026-05-02, version 26.4.0* Great App that just keeps getting better to assist in managing bookings etc. wonderful support team too 🇯🇲❤️ ### 5/5 — Easiest I’ve ever used ! *2026-04-15, version 26.4.0* I tried a few of them, but Little Hotelier has been favorite! It’s uncluttered and easy to use! I just love it. I’ve got six waterfront units in Tasmania! Pelican Sands! I legit love Little Hotelier ### 5/5 — Muy funcional *2025-11-05, version 25.10.2* Me encanta Little Hotelier! Me permite mantener el control total de mis reservas. Es una herramienta integral, llevo el control de reservas, de pagos, historial y estadísticas. Es fantástico! ### 5/5 — Operación *2025-08-24, version 25.8.0* E ha sido de gran ayuda ### 5/5 — Excelente *2025-07-26, version 25.7.0* Es muy buena la aplicación, se puede manejar la mayoría de cosas urgentes desde la app ### 5/5 — Fantastic booking system! *2025-05-02, version 25.4.3* I find this a very easy to operate program, it certainly saves me a lot of time. ### 5/5 — Muy buena herramienta *2025-03-04, version 24.5.2* Es muy práctico, confiable y seguro ### 5/5 — Problematic *2024-11-20, version 24.5.0* Everyday i need to remove my application and put it back on my iphone as there are too many glitches. ### 5/5 — Excelente opcion *2024-08-02, version 24.4.0* Excelente , de verdad me simplifico la vida y ya tengo mas tiempo a dedicar a mis clientes Todo funciona perfectamente Atencion permanente y de calidad Le recomiendo a todos ### 5/5 — Muy útil *2024-06-08, version 24.3.0* Es súper fácil de usar y tiene todo lo necesario --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*