# Liv Bank — user reviews > 91 indexed App Store user reviews of Liv Bank by EMIRATES NBD Bank (P.J.S.C), rated 4.02/5 from 685 ratings. - Source: https://appshunter.io/ios/app/liv-bank/id1231846103/reviews - App overview in markdown: https://appshunter.io/ios/app/liv-bank/id1231846103.md - Rating breakdown: 5★ 456 · 4★ 63 · 3★ 23 · 2★ 14 · 1★ 131 ## What do users think of Liv Bank? Overall sentiment: negative **Pros** - 🚀 Fast and efficient banking - 👍 User-friendly app interface - 💡 Innovative features and offerings - 🤑 Attractive rewards and discounts **Cons** - 🐛 Recurring login and app stability issues - 🕰️ Slow response times from customer service - 🤖 Ineffective chatbot and lack of human support - 💳 Card delivery and activation problems **Commonly reported bugs** - App crashes and freezes during usage - Issues with scanning Emirates ID for registration - Inconsistent app behavior across devices and OS versions - Problems with changing mobile number and resetting password **Most requested features** - Ability to manage family credit cards - Option to disable frequent logout notifications - Faster international and local money transfers - Dark mode and customization options ## Newest reviews (12 of 91) ### 2/5 — Not the future *2024-01-22* Good to get a quick bank account. Poor for most other things. App auto logs out every 2 minutes even if you keep the app open. No direct contact number lol. Only chat. Chat is broken with limited notifications and of course you will be signed out while you wait for someone to respond. This is only useful if you just want to have a fully digit bank account. If you can think of any reason (checks, withdrawal large sums, etc) why you would need to go in person at all for as long as you are in the UAE, then this will be good. Otherwise just get a normal bank account. This is a good option as a secondary account. Not recommended as primary. ### 4/5 — Amazing service *2023-01-29* I have using since 2021 it’s good service by nbd… only rush when deposit through atm 😥 ### 1/5 — Easy at first, but then… *2022-09-03, version 3.5.1* Quickest account you can possibly establish. But then the shipping company calls to deliver your card and they are the rudest people I’ve dealt with. Tried reaching out to Liv customer service apparently if you want to speak to a human the wait time is a couple of hours. I would highly recommend looking elsewhere, don’t let the shinny app trick you. Closing the account before 1 year also comes at a cost. **Developer response:** Hi, we're really sorry for the inconvenience and we do not want you to feel that way towards the bank as we always strive to create a positive customer experience. Please reach us on Facebook messenger or Twitter/Instagram DM with your account details and we'll be #happy2help ### 2/5 — Customer support does not exist *2022-05-12, version 3.4.7* While I know from family and friends that Liv is a working service, their customer support is not working at all. I sent two emails and got only automated response. 2 stars as a hope - otherwise I’d do 1 star only. And of course I will change the review if their customer support suddenly will start to work. ### 4/5 — Scan issue with new eid *2022-04-24* Dear liv team kindly work on app scan issue If i am trying to scan my EID it is not scanning which is i have new EID and it is now big challenge specially for my kind user so please work on it and either add there upload photo or scan copy instead of scanning. I hope you will take this comment seriously to solve this problem other by give me alternative. Thanks **Developer response:** Hi There, please reach out to us on connect@liv.me describing your issue in detail and we'll take it up from there. #Apologies ### 1/5 — Advertised features missing for months *2022-04-18, version 3.4.6* The app, the website, and the App Store listing extensively promote a service called Liv Young – which was the only reason I signed up for the account. However, that feature is nowhere to be found. Their so-called customer service makes no attempt to reply to multiple service requests. How does a regulated bank get away with this? Buyer beware! ### 3/5 — jailbroken error *2021-12-31, version 3.4.1* Hi liv suddenly my app give me error your phone is jailbroken even they don't have jailbroken phone on latest ios 15.2 please resolve the issue i can't able to sign my account ### 1/5 — Appalling app *2021-12-12* The build is the worst. Clunky and inefficient It’s full of stupid adverts. Not like a bank at all. Takes almost 1 min to launch live chat which is nowhere near live. Screenshots never get through. The robot chat is the on,y option unless you wit 24h. Just awful. Their staff are aware and agree it is terrible. **Developer response:** Thank you for providing your valuable feedback! With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. ### 1/5 — Please read if you care *2021-11-28, version 3.3.9* Been using this app from almost 3 years a go. There isn’t anything wrong with the app. Very good and easy to use. But if you ever came across an issue while banking in the app and perhaps wanted to talk to human. As the app is fully rebooted. If you ever wish to talk to human. I advice the bellow Don’t even try I really warn you not to waste your time efforts and perhaps phone credit. I been trying to talk to human. So I ask in the chat Talk to human and was just waiting. Waiting waiting. For nearly 3 days. Later I went to the babk in person. They literally ask me to leave as they don’t offer services to the Liv. account holder. Result: I give up and lost nearly 2k just because no one could talk to me That was actually another thing not to do or even think about doing it. And ENBD save your apology and do something about it. **Developer response:** We apologize for the inconvenience you've faced. As this is a public forum, we are unable to identify you to look into this further. We'd like to kindly ask you to reach out to our team through the in-app chat service and they will support you with this. ### 1/5 — Read my comment before considering opening an account here *2021-09-30, version 3.3.8* I opened an account here on the 16 and I transferred all my money to it when I wanted to transfer it back they said I need to wait for 5-7 to get my card I waited and waited today is the 30 all my money is here for 14 days and counting I texted in all the channels asking where is my Card no one no one is giving an answer I got to the point of begging them to just send me the card no one cares all my money is blocked and no one is giving me an answer when I texted them on Facebook and Instagram they told me to not text them and to text in only one place so please guys think twice before considering this bank .until now they left me stranded while blocking me from taking out my own money !! **Developer response:** Hi, we regret the inconvenience caused. Kindly elaborate on the issue so that we can look into the matter and resolve it for you. Please write to us at connect@liv.me. ### 1/5 — No support! *2021-08-08, version 3.3.6* If your KYC is expired or has got some issue in uploading means you’ll be stuck without having access to your fund or even the support. Customer Service is the worst, there is no physical branch or contact number or any means to reach out. Even when it functions, the in app chat support is disappointing. When it works, it’s fair enough to use but once you encounter an issue that’s when you start to realize the true colors. **Developer response:** Hey, Thanks for the rating! We are constantly working on improving our services. Stay tuned for what is coming up. ### 1/5 — :/ *2021-06-03* Satisfied with bank services but the app is very outdated.. and worst ever. Please improve it gets on my nerves every time. Never ending updates for no reason **Developer response:** Thank you for providing your valuable feedback! With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not able to log in to my account for about months now *2024-05-17* I have been unable to log in for months now. I keep contacting customer service, and they keep giving me the same answer: to wait for five days. This cycle has continued for months. I am very disappointed, especially since the issue started when my Emirates ID expired. After I got my new ID, I asked them to register it, but they didn't help me, and I am still experiencing the same issue. ### 1/5 — Non-existing customer service *2024-01-03* I can't believe I just opened an account with Liv bank and quickly discovered that their customer service is absolutely terrible. It's practically non-existent! I've been waiting for hours without receiving any response. This is beyond frustrating and concerning. I have made up my mind - I will be closing this account immediately. ### 1/5 — It doesn’t work *2023-11-16* I have had a number of different bank apps and notwithstanding security requirements, this is only app that doesn’t allow me to log in albeit freshly changed password (after onerous process to change it) so I delete it as no use ### 1/5 — Worst banking service *2023-10-25* Avoid at all costs. Customer service is as bad as it gets. ### 1/5 — Possibly the worst bank in the world *2023-03-02* Everything about this bank is bad. You can only get support through the app, and it doesn’t work half the time. They almost ruined my credit score because the app is so buggy and down so often. Can’t pay my credit card most the time because the app doesn’t work. I got so mad at them for messing up once and refused to entertain their infuriating chat bot and had to speak to someone so I had to go full Karen to their poor support chat team to talk to a human(?) over the phone. They kept telling me it’s impossible to call, but I doubled down on my Karening till a manager called me and they couldn’t even solve my problem. Please, don’t risk your mental health. Do not download. I beg. If a genie granted me three wishes, I would wish Liv to go bankrupt, their AI chatbot to experience eternal AI hell, and for whoever thought Liv was a good idea to be put in a cell with nothing but their app so they can think about what they’ve done for the rest of their life. ### 1/5 — Password reset *2023-01-09, version 3.5.8* I am contacting the app support for months now with no luck . I cant reset my password. Its get stuck while trying and no one is helping, the keep sending me the same password link and keep replying them that its not working and they do the same !!! No contact number for help center ### 1/5 — Worst Costumer Care possible *2022-12-29, version 3.5.8* App crashes while trying to register for an account, tried to resume it and for whatever reason the SMS otp does not reach me. Tried email support, no answer. Managed to get support via Facebook Messager and the solution proposed was “find another bank that suits your needs”, verbatim. Apparently if you don’t complete registration in one shot you are not allowed to resume it. Be aware, that’s the level of service you’ll get in this bank. ### 1/5 — Don’t waste your time with this. *2022-11-09* Rather get an actual bank account. I think if Mashreq had a similar product they would do way better on it. The service is rubbish, over digitized without the right supporting infrastructure. One star for when it actually worked. ### 1/5 — Mobile number change *2022-10-05* It’s been almost 2 months now no response from the team they asked me for the documents submitted all docs but still no response and keep getting error in the app for changing mobile number 0 support **Developer response:** Hi, we're really sorry for the inconvenience and we do not want you to feel that way towards the bank as we always strive to create a positive customer experience. Please reach us on Facebook messenger or Twitter/Instagram DM with your account details and we'll be #happy2help ### 1/5 — Probably a scam *2022-09-07* Opening the account seems easy but goes downhill after that. Cards don’t get delivered and there is no support. Their phone number literally says that they’re sleeping 24/7. Worst thing is that I deposited some funds and im not sure if I’ll be able to get them out. Will make an update of this review after 2 days. Conclusion. Don’t use this app. **Developer response:** Hi, we're really sorry for the inconvenience and we do not want you to feel that way towards the bank as we always strive to create a positive customer experience. Please chat with us from your Liv. app and if you can't login then email us on connect@liv.me from your registered email address and we'll be #happy2help ## Most praised reviews (10 highest-rated) ### 5/5 — Dr Chris *2023-12-01* Amazing app! ### 5/5 — Easy to use *2022-10-07* Very simple to register and use. Highly recommended it **Developer response:** Many thanks for the positive vibe! #LivIsAwesome 🥰 #SoAreYou 😍 ### 5/5 — Good app - good tracking *2022-06-28, version 3.5.0* I enjoy the real-time tracking of my expenses and the ease of payment with the debit card ### 5/5 — Problem I have negative amounts *2022-02-25, version 3.4.3* I just want to know why I have negative amount in my acount.4 months ago I wedrow all my money coz someone call me and ask about my details so I give them and after that I wedrow all my savings and now I saw in my acount I have negative 706 dirhams I don't know why.. ### 5/5 — Excellent *2022-02-04, version 3.4.1* Very easy to use and a very good app! I love liv so much!! hopefully to be accepted for a credit liv card ### 5/5 — Excellent *2021-08-16* Easy to use also please add credit card to top-up **Developer response:** We're very happy to hear that. Thanks for the review and rating! Stay tuned for more great features and services coming your way with the Liv. app :) ### 5/5 — Fast Banking *2021-08-10* This bank is amazing, fast and efficient model ! I can’t stop discovering new offers everyday! **Developer response:** We're very happy to hear that. Thanks for the review and rating! Stay tuned for more great features and services coming your way with the Liv. app :) ### 5/5 — Sign up issues *2021-07-07, version 3.3.5* Keeps showing error as "JSON could not be serialized because of error: data could not be read because it isn't in the correct format" **Developer response:** Hi, we're sorry to hear that you're experiencing this. As this is a public forum, we're unable to identify the issue to help you with your request. Kindly reinstall the app & if the issue persists then share with us the screenshot of the error on connect@liv.me from your registered email address along with your device details & IOS version. ### 5/5 — problem losing the password *2021-04-13, version 3.3.2* I have a problem losing the password, and when you ask for the password, you see the secret question page for me, and the page is blank. I contacted you via e-mail, currently for five days, there is no solution. You do not have a phone number to communicate with you. How is the solution? Thank you. ### 5/5 — Sheikh S Younus *2021-03-05* Very nice, fast & convenient Banking **Developer response:** Thanks for the review and rating! We're glad you're enjoying the Liv. experience :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*