# LiveChat - Support & Sell — user reviews > 54 indexed App Store user reviews of LiveChat by Text, Inc, rated 4.30/5 from 110 ratings. - Source: https://appshunter.io/ios/app/livechat-support-and-sell/id1512395470/reviews - App overview in markdown: https://appshunter.io/ios/app/livechat-support-and-sell/id1512395470.md - Rating breakdown: 5★ 88 · 4★ 2 · 3★ 2 · 2★ 5 · 1★ 13 ## Newest reviews (10 of 54) ### 3/5 — gak support *2026-02-20, version 2.41.5* Ini ios terbaru live chat bug terus 10 menit sekali, chat jadi seperti sedang gunakan opsi developer, chat loncat sendiri, tolong segera di benarkan untuk user iphone, kami tidak nyaman ### 3/5 — Dark theme *2024-08-14, version 2.27.4* Please give dark theme for apple user. Thanks!! ### 2/5 — Auto Correct Does Not Work *2023-04-03* Autocorrect or using punctuation messes with everything that is typed using the Helpdesk functionality. You cannot make a single mistake or change anything or else multiple words just disappear. Making responding to emails virtually impossible to do. ### 2/5 — Latest version glitches *2023-03-07* The latest version glitches with notification errors CONSTANTLY. Very annoying! ### 2/5 — Apple app version is so different from browser *2022-12-23* I recently upgraded my imac and redownloaded the livechat app. I guess it had been a while since I've updated the app because it has become so vastly different from the browser version. The app is all white and sterile looking. It makes it difficult to identify different sections. I really liked the orange, dark gray and light gray used to break up the app sections. I haven't been able to find the chatter's infomation like I can on the browser version. Their location, local time, current webpage, what device they are using is not available when you are chatting with them. The settings are really tough to navigate. I really liked how things are broken into categories/sections on the browser version. I thought the older version of the app was perfect. I understand the need to update and redesign things though. I think adding some color back to it and reinstating the chatter's general info would really help it out. ### 2/5 — Router issues *2022-01-31* My chat has been redirected to another place, guess my live chat have been hack and I will like the official live chat to help me investigate this issues because a lot of my customers are complaining meanwhile I’m not the one talking to them on live chat **Developer response:** Hi there! The issue you faced sounds very unusual. Can you please elaborate your case on m.swierczak@livechat.com? ### 5/5 — Mega Marijuana Store *2021-11-01* Excellent Services ### 2/5 — Suggestion for upgrade *2021-09-08, version 2.4.11* Shortcut key for keyboard user to make it more productivity. Press enter for direct reply always better rather than already need to touch screen to reply message (fixed this would be much appreciated, other just more on suggestion) Not able to rotate 180 degree as the iPad or iPhone charger plug is at bottom and i prefer vertical view. Plenty of function but old version at least can switch to desktop mode for more function to view statistics etc. But this version only have limited function but not able to switch to desktop mode. ### 1/5 — Se queda trabada la app *2021-08-12* Ya no funciona. Se queda como si no hubiera internet. ### 1/5 — App causes missed chats *2021-05-26* If I left the app logged in it had a habit of turning on my chat despite me turning it off. Had it happen multiple times so I removed. It would happen at all times of the day. Even hours after turning off the chat. Guess I will just stick to desktop. **Developer response:** Hello, Please contact me on m.swierczak@livechat.com, the app definitely shouldn't act like that. We would like to investigate the issue, and solve it as soon as possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — after update cant save the picture *2026-06-03, version 2.42.0* after update cant save the picture ### 1/5 — Important feature removed *2026-05-12* The customer In chat notification has been removed from this app. Who thought this was a feature we didn’t need? But we do need an alert for every new customer that comes to the website?? Please add the notification back. That is the whole purpose of the app… to interact with people in the chat, but now there is not a notification of this instance. **Developer response:** Hey, we haven’t recently removed any notifications. Could you please share a bit more about which notifications you’re missing? This will help us better understand the issue and assist you. ### 1/5 — Latest update broken he iPad app *2025-12-16* I was using the iPad app before the most recent update, now I am unable to use the app in landscape mode on the iPad, it forces the iPad into portrait and the app is limited to an iPhone sized display on the 11” iPad. Please roll back your update and fix landscape mode **Developer response:** Hi, Thank you for reporting this issue. You’re right - this was a bug introduced in the update that affected landscape mode on iPad. The issue has already been fixed via an OTA update. Please fully close the app and launch it again (in some cases restarting the app twice helps ensure the update is applied). If the problem persists, feel free to contact our support team at https://www.text.com/contact and we’ll be happy to help. Thank you for your feedback - it helps us improve the app. ### 1/5 — Terrible ExperienceTerrible Experience – Waste of Money! *2025-01-22* We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network.

For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system.

As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription!

Save your time and money – avoid this trash app at all costs! **Developer response:** Sorry for the delay in getting back to you, and we’re truly sorry to hear about your experience — that’s not the experience we strive to deliver. We’d like to better understand the issues you encountered. Could you let us know whether you were using the mobile or desktop version of the app? Your feedback is valuable, and we’re working hard to improve both the product and support experience. ### 1/5 — Dead App *2024-08-26* The billing system in this app is terrible, making it nearly impossible to subscribe. There is absolutely no customer service available—only unhelpful bots that don’t resolve any issues. The developers haven’t responded to reviews for over three years, which suggests this is an abandoned project. In its current state, I can’t recommend this app to anyone. ### 1/5 — If you edit a chat, it will send without the edits *2024-02-18* I’m not sure what the glitch is but if I edit a canned response, it will often revert to the unedited version when it is sent. This has been highly problematic. ### 1/5 — Open Ticket from Email does not work *2023-12-21* This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param. It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems. ### 1/5 — Text box in Helpdesk tickets is infuriating *2022-12-19, version 2.19.2* Please fix the text input on HelpDesk tickets. It won’t let you enter a single quote. Also, when I click open ticket from emails it brings me to chat instead of the ticket. Get it together guys. ### 1/5 — Consistently Getting Worse *2022-06-27* The old app was perfect, this “lite” version is more unusable with every update. The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat. When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards. Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages? I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app) **Developer response:** Hello, We are still working to make the new app even more intuitive than the old app, it would be great if you would like to work with us a bit closer on this. Please contact me on m.swierczak@livechat.com, I would really like to help you with the notifications issues too! ### 1/5 — Come back de old app *2022-03-23, version 2.7.7* please activate the old app !! the new version is just visually pretty, but not productive at all, it's awkward! notifications are late, missing chats with clients, can't tag chats comfortably, can't check chat reports, can't look up details, PLEASE ACTIVATE THE OLD APP!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great Live Chat App *2026-07-24, version 2.43.0* Amazing App. The user interface is so clean and easy to use. Easily embeds on website, allows me to me mobile anywhere anytime and answer live chats from any device ### 5/5 — SEVERAL YEARS NOW ! *2026-07-07* Happy - super stable and useful for communication with enquisative customers **Developer response:** Thank you for your kind review! We’re happy to hear the app is stable and useful for communicating with your customers. We’ll keep working to make the experience even better. ### 5/5 — It’s finally back and alive *2024-12-06* Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often. ### 5/5 — Türkçe dil desteği *2024-04-09, version 2.26.1* Uygulama güzel fakat Türkçe dil desteği yok ilgili kişilerden dil desteği için çalışma bekliyoruz teşekkürler şimdiden ### 5/5 — Ulasan *2023-06-26, version 2.22.1* Recomended ### 5/5 — Live Chat *2023-06-26, version 2.22.1* Very good ### 5/5 — Great communication tool *2022-11-21* It’s a great way to allow customers to reach our people at anytime of day. I look at it and treat like it was an incoming call. ### 5/5 — Hotex *2022-09-25, version 2.17.2* could you translate the app and mac version into ukrainian and edit the text? ### 5/5 — Helpful *2022-07-22, version 2.14.2* Great app ### 5/5 — The BEST *2022-03-09, version 2.7.7* Go with the best in this area 🥇 Thank You team for your great work 💪💙💛 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*