# LiveDoc by Health at Hand — Doctor Video Consultations > On-demand doctor video consultations for non-emergency medical issues. (iPhone/iPad app by Health at Hand.) - Source: https://appshunter.io/ios/app/livedoc-by-health-at-hand/id1438346500 (this page in markdown: same URL + `.md`) - Developer: [Health at Hand](https://appshunter.io/developer/1154856712) - Category: Medical, Health & Fitness - Price: Free - Rating: 3.80/5 from 24 App Store ratings · 8 written reviews indexed - Age rating: 17+ - Requires: iOS 14.0 · 154 MB - Languages: American English, Arabic - Released: 2019-01-03 - Data updated: 2026-08-12 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/livedoc-by-health-at-hand/id1438346500/reviews.md ## What is LiveDoc by Health at Hand? LiveDoc is a service provided by Health at Hand for Allianz Worldwide Care Members See a doctor now via live video consultation on your mobile phone. No appointments needed, skip clinic waiting rooms and get immediate access to highly qualified doctors, wherever you are. LiveDoc is available free of charge to eligible employees of organisations that subscribe to the service. LiveDoc is serviced by Health at Hand, a Dubai-based telehealth provider licenced by the Dubai Health Authority. EASY TO USE, FAST AND CONVENIENT See a doctor within minutes from the comfort of your home or office. WHAT TO EXPECT FROM VIDEO CONSULTATION Just like a normal face to face consultation in a clinic, the doctor will talk to you about your symptoms and history, make an assessment and provide a treatment plan for non-emergency medical concerns. HIGH QUALITY HEALTHCARE Trustworthy, experienced and reliable, the Health at Hand doctors servicing the LiveDoc app offer the highest quality of medical expertise and are trained as telehealth providers. ACCESSIBLE & TIME SAVING Great for anyone who is too busy or unable to drive to a doctor’s clinic, you can use LiveDoc for yourself or your children. EXTENDED WORKING HOURS The doctors are ready to treat you from 6am to 10pm GST Saturdays – Thursdays and 9am-6pm GST on Fridays. CONFIDENTIAL & SECURE Your calls are always confidential and your private health data is in safe hands. We meet HIPAA (Health Insurance Portability and Accountability Act) standards, the most respected global standard for protecting sensitive patient data and are GDPR (General Data Protection Regulation) compliant. We will never share any of your information to a third party without your consent. WHEN TO USE LIVEDOC Perfect for all common non-emergency medical issues, the Health at Hand doctors provide immediate advice on a wide range of issues. Some examples include: Colds Coughs Flu-like symptoms Sore throats Earaches Sinus congestion and allergies Headaches Urinary problems Indigestion Vomiting Diarrhoea Eye infections Rashes For more information please visit www.myhealthathand.com/livedoc ## Key features - Live video doctor consultations - Immediate access, no appointments - Qualified and experienced doctors - Treatment plans for non-emergencies - HIPAA and GDPR compliant - Extended working hours ## Recent user reviews (8 of 8) All indexed reviews: https://appshunter.io/ios/app/livedoc-by-health-at-hand/id1438346500/reviews.md ### 2/5 — Error Registering a new account *2025-11-04, version 2.0.28* There’s an error when attempting to link an email when registering a new account. I hit some cryptic error when verifying the OTP passcode “Object reference not set to an instance of an object” ### 1/5 — Can’t accept terms *2025-02-25, version 2.0.28* After registering the terms and conditions need accepting - constantly. Can’t get beyond that part of signing up ### 3/5 — Very heavy app *2024-10-11* It takes lots of time to register and login with a circle spinning and lagging for long time ### 1/5 — OTP does not work *2023-09-28* We tried multiple times to verify our number sending an OTP to our phones but the app never sent the number. We tried multiple phones but to no avail. Also, the iPad version is buggy and does not allow for screen rotation and crashes if you try to upload documents (uploading photos was fine however). In the end we were unable to book an appointment with a doctor which defeats the whole purpose of this app. 😣 ### 1/5 — Can’t register *2023-02-11, version 2.0.19* Seems like a great idea. But no matter how I try to take/upload a photo of Emirates ID it always gives me a “fail” alert so I can’t even register properly. ### 5/5 — Excellent Consultation Stream *2020-04-01, version 1.2.6* It was a very seamless consultation over this app. Clear explanation from the physician and thorough background check on my health history. Very useful platform especially during these times where it’s risky to visit hospitals. ### 5/5 — Brilliant! *2019-09-30, version 1.2.1* So easy to use and helpful. I will definitely use it again! ### 5/5 — Life changing app *2019-02-19, version 1.0* Convenient and highly cost effective. This is amazing ## Frequently asked questions about LiveDoc by Health at Hand ### What is LiveDoc? LiveDoc is a service provided by Health at Hand that allows eligible users to have live video consultations with qualified doctors on their mobile devices. It offers immediate access to medical advice for non-emergency concerns without the need for appointments. ### Who is eligible to use LiveDoc? LiveDoc is available free of charge to eligible employees of organizations that subscribe to the service. Specific eligibility is determined by the subscribing organization. ### What types of medical issues can I use LiveDoc for? LiveDoc is suitable for common non-emergency medical issues such as colds, coughs, flu-like symptoms, sore throats, earaches, headaches, indigestion, and rashes. It is not intended for emergency medical situations. ### What are the operating hours for LiveDoc doctors? Doctors are available from 6 am to 10 pm GST on Saturdays through Thursdays, and from 9 am to 6 pm GST on Fridays. This provides extended hours for consultations. ### Is my health data secure with LiveDoc? Yes, LiveDoc is confidential and secure, meeting HIPAA and GDPR compliance standards for protecting sensitive patient data. Your information will not be shared with third parties without your consent. ### What devices does LiveDoc support? LiveDoc is supported on iPhone, iPad, and iPod devices, allowing for consultations across various Apple mobile platforms. ### How often is LiveDoc updated? The latest version of LiveDoc is 2.0.28, and it was last updated on August 22, 2024. Regular updates ensure the app remains functional and secure. ### Does LiveDoc have ads? No, LiveDoc does not contain advertisements. The service is provided free of charge to eligible users, focusing on delivering medical consultations without interruptions. ## Version history (last 5 releases) ### 2.0.28 — 2024-08-22 Improvement and bug fixes ### 2.0.27 — 2024-06-12 Improvement and bug fixes ### 2.0.26 — 2024-01-15 Improvement and bug fixes ### 2.0.25 — 2023-11-27 Improvement and bug fixes ### 2.0.24 — 2023-10-03 Improvement and bug fixes ## Apps similar to LiveDoc by Health at Hand | App | Rating | Price | Category | | --- | --- | --- | --- | | [Novomed Centers](https://appshunter.io/ios/app/novomed-centers/id6477813219) | — | Free | Medical | | [CMC Dubai](https://appshunter.io/ios/app/cmc-dubai/id1565725846) | 5.0 (2) | Free | Medical | ## More apps by Health at Hand - [Health at Hand: Online Doctor](https://appshunter.io/ios/app/health-at-hand-online-doctor/id1219955500) All apps by Health at Hand: https://appshunter.io/developer/1154856712 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*