# LiveDoc by Health at Hand — user reviews

> 8 indexed App Store user reviews of LiveDoc by Health at Hand by Health at Hand, rated 3.80/5 from 24 ratings.

- Source: https://appshunter.io/ios/app/livedoc-by-health-at-hand/id1438346500/reviews
- App overview in markdown: https://appshunter.io/ios/app/livedoc-by-health-at-hand/id1438346500.md
- Rating breakdown: 5★ 14 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 6

## Most critical reviews (8 lowest-rated)

### 1/5 — Can’t accept terms

*2025-02-25, version 2.0.28*

After registering the terms and conditions need accepting - constantly.  Can’t get beyond that part of signing up

### 1/5 — OTP does not work

*2023-09-28*

We tried multiple times to verify our number sending an OTP to our phones but the app never sent the number. We tried multiple phones but to no avail.

Also, the iPad version is buggy and does not allow for screen rotation and crashes if you try to upload documents (uploading photos was fine however).

In the end we were unable to book an appointment with a doctor which defeats the whole purpose of this app. 😣

### 1/5 — Can’t register

*2023-02-11, version 2.0.19*

Seems like a great idea. But no matter how I try to take/upload a photo of Emirates ID it always gives me a “fail” alert so I can’t even register properly.

### 2/5 — Error Registering a new account

*2025-11-04, version 2.0.28*

There’s an error when attempting to link an email when registering a new account.  I hit some cryptic error when verifying the OTP passcode “Object reference not set to an instance of an object”

### 3/5 — Very heavy app

*2024-10-11*

It takes lots of time to register and login with a circle spinning and lagging for long time

### 5/5 — Excellent Consultation Stream

*2020-04-01, version 1.2.6*

It was a very seamless consultation over this app. Clear explanation from the physician and thorough background check on my health history. Very useful platform especially during these times where it’s risky to visit hospitals.

### 5/5 — Brilliant!

*2019-09-30, version 1.2.1*

So easy to use and helpful. I will definitely use it again!

### 5/5 — Life changing app

*2019-02-19, version 1.0*

Convenient and highly cost effective. This is amazing

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*