# LiveHealth Online Mobile — user reviews > 144 indexed App Store user reviews of LiveHealth Online Mobile by American Well, rated 4.90/5 from 82,432 ratings. - Source: https://appshunter.io/ios/app/livehealth-online-mobile/id597917484/reviews - App overview in markdown: https://appshunter.io/ios/app/livehealth-online-mobile/id597917484.md - Rating breakdown: 5★ 77,357 · 4★ 3,786 · 3★ 523 · 2★ 160 · 1★ 647 ## What do users think of LiveHealth Online Mobile? Overall sentiment: positive **Pros** - 🚀 Fast and convenient - 👍 Friendly and professional doctors - 💡 Useful for common medical issues - 🚑 Saves time and avoids in-person visits **Cons** - 🐛 Technical issues with the app - 🤕 Doctors unable to diagnose certain conditions - 💰 Expensive for those without insurance - 🕰️ Long wait times to see a doctor **Commonly reported bugs** - Prescriptions sent to wrong pharmacies - Appointments getting cancelled without notice - Inability to switch between family member profiles **Most requested features** - Better integration with pharmacies - Ability to follow up on prescriptions - More options for mental health services - Improved user interface and navigation ## Newest reviews (19 of 144) ### 4/5 — Insurance scam, 4 stars so review is actually seen *2026-08-25, version 20.05.0100* This service is supposed to be in place of having to go spend hours at a drs office, urgent care or ER. Instead, EVERY SINGLE TIME. They are unhelpful, give bad advice and do not know what they’re talking about. I think life health is using cracker jacks doctors and not real ones that actually know what they’re talking about. ### 1/5 — Beware. *2026-03-11, version 20.04.01* My online appointment felt rushed and I’ve yet to hear back from the online doctor about my lab results. It is also nearly impossible to get ahold of anyone. I was also given a referral for a colonoscopy and I am now being charged for it due to them not charging my insurance correctly. The referral seemed useless due to improper coding or something. This has been a most unideal experience overall and I cannot whole heartedly refer anyone to this service. What a major disappointment. ### 1/5 — Absolutely horrible *2026-03-03, version 20.04.00* This is awful! Tried to get an appointment, none available, called, no one got back to us, called again talked to supervisor was told we would hear back with an appointment no later than a week. Never heard anything. Filed a complaint online and was told I had to call again (when you call the wait is always more than a half hour) Finally gave up! ### 1/5 — Awful *2026-02-28, version 20.04.00* I had issues on two separate occasions. The first I was misdiagnosed and never received the medicine they said they were going to send (although they were with the misdiagnosis still never sent anything). I ended up having to go into urgent care after I told them my symptoms and showed them on the visit. My husband now tried them and they said they were going to sends medicine in. We are waiting 2 days later still no medicine sent in, so now we’re going to urgent care again. What is the point of this service???? ### 1/5 — Totally useless *2026-02-23, version 20.03.000* After numerous attempts to set up telemed visit App doesn’t work ### 4/5 — App is cool but minor bug *2026-02-22, version 20.03.000* Really helpful and cheap for some medical advice. But it keeps popping up a dialog box every couple minutes telling me a new version of the app is available even though i just downloaded it ### 1/5 — Huge scam *2026-02-09, version 20.03.000* Half the so called doctors have no manners, are rude and point you elsewhere. If you’ve had antibiotics in the last SIX months they won’t help you. Half the time they won’t help anyways and you have to go see another provider. It’s a waste of time money and insurance. ### 1/5 — Bad *2026-02-08, version 20.03.000* Worst app, didn’t let me join the session and I had to reschedule the appointment 3 times. Asking the same questions after answering before even talking to someone. ### 1/5 — Broken *2026-01-15, version 20.03.000* The app used to work, but these days you can’t make an appointment because the screen freezes up and you can’t scroll down to click the continue button. The whole thing is a waste of time. ### 1/5 — The billing is terrible!!!! *2026-01-14, version 20.03.000* Paid for a bill that they sent me for a service over a year ago. Then they just billed me again. I called. They said it was a glitch and I needed to send an email with the copies of the check so they could move the money from one account to another otherwise I will continue to get bills from them. I will never use them again! Ever!!!! My daughter has also had issues with their billing department. ### 1/5 — Awful *2026-01-13, version 20.03.000* Cant even scroll down to confirm visit. New phone is not the problem ### 1/5 — Avoid at all cost *2026-01-13, version 20.03.000* This teledoc service is supposed to offer convenience, but it’s been by far the most stressful medical experience I’ve ever had—an overall nightmare.A teledoc service should make healthcare easier, not infinitely more difficult and frustrating. Save yourself the stress and find a different provider. Rating: 1/5 (would give zero stars if possible) ### 1/5 — Used to be amazing *2025-12-28, version 20.03.000* Since they changed the app to make it text you when your provider is ready, I’ve missed 3 appointments because I didn’t respond within ONE minute. One minute counts as not coming to the appointment, are you serious? I will never use this again. I miss the old days of this app where you stayed on the video portal. ### 1/5 — Can’t schedule because of page issue *2025-12-27, version 20.03.000* When trying to schedule and appointment, A required page won’t scroll down. if you add anything (like an allergy) to the page, the submit/next page button becomes unreachable since you’d have to scroll to reach it. ### 1/5 — Worst app in the world *2025-12-15, version 20.03.000* I am unsure who gave this app 4.9 out of 5 stars but they are lying. I have used this app for 5 years and it has been terrible all 5 years. It freeze and lags, shuts down unexpectedly and makes me restart. That restart conveniently always happens to be after I have spent 6 minutes providing details to what’s wrong with me. When you are sick the last thing anyone wants is something that makes things more difficult. ### 1/5 — Trash app *2025-12-12, version 20.03.000* My company pays for us to use this service. The app usability is an absolute joke. It’s glitchy, you can’t scroll when you need to, and it won’t remember your information from one log in to the next no matter what. I’m sick to the bone right now, and can’t get to a visit bc of the incapability of this app. Do better… ### 1/5 — Can’t get an appointment! *2025-09-18, version 20.02.010* I have used this service before in the past and had no problem. Now for the past year I keep running into the PROVIDERS CANCEL THE APPOINTMENT! I was connected to the app through the link that was sent, waiting for the provider to connect and after 15 minutes of waiting the provider CANCELLED the appointment! I have run into this 3 times already! WTH! ### 1/5 — Frustrated *2025-09-05, version 20.02.010* After multiple emails and endless time on hold I still can’t use the app. ### 1/5 — All seemed fine *2025-08-31, version 20.02.010* My wife called had during the short call they said they called in a prescription. 5 calls later still no prescription at the pharmacy. Terrible experience ## Most critical reviews (10 lowest-rated) ### 1/5 — Negative 5 Stars *2026-08-18, version 20.05.0100* Atrocious experience with customer service. They will double bill and refuse to refund your money. Your insurance and you will end up paying $118.00 for a $59.00 bill because of their poor billing practices. Avoid them at all costs unless you want to pay double for subpar treatment! Customer service will give you six different answers from six different people. At the end of the day, your issue will not be resolved. ### 1/5 — Not working *2026-08-15, version 20.05.0100* Cannot even log in. The email functionality for confirming email never sends. Not a good experience when trying to do an urgent care visit. ### 1/5 — Gas lit *2026-08-09, version 20.05.0100* I’m so over doctors gas lighting me and treating me horribly. When I come to you for help drop your snarky attitude. ### 1/5 — Absolute garbage *2026-07-30, version 20.05.0100* I’ve given this app over a year to get better and it’s only gotten worse. The most recent “feature” is the keyboard covers the text you’re typing when trying to message a provider. ### 1/5 — Horrible audio connection *2026-05-30, version 20.05.0100* While this app does connect me to my therapist. The connection quality is horrible, the audio keeps cutting out every so often making it nearly impossible to speak with my therapist. Is this getting fixed or do I need to keep leaving bad reviews until someone in your IT department actually sees this? ### 1/5 — Do not use *2026-05-13, version 20.05.0000* I am very disappointed with the service I received. I visited your office earlier today and have still not received my doctor’s note. The note also does not indicate that I was seen during my appointment today. I was seen at 9:30 this morning, and I find it difficult to understand why it would take up to 24 hours to provide a simple doctor’s note that I need to submit to my employer. This has been a very frustrating experience, and I believe this reflects poor customer service ### 1/5 — Insurance scam *2026-05-07, version 20.05.0000* Most of the providers you speak with don’t seem to give a care about you and will spend a few minutes with you before going, oh you need to go to see a physical doctor, or will say they can’t do antibiotics if it’s been less than 6 months since you had any. So you pay, sit and wait forever just for a 5 minute video call with someone that couldn’t give a care about you. This service is a scam. ### 1/5 — Impossible to log in *2026-04-23, version 20.04.01* I created an account and then tried to log in using said account, and the login page I was directed to refreshed itself rapidly 10 times. Impossible to log in even after fully resetting the app. Very disappointed. I’m just trying to pay a medical bill. ### 1/5 — Unprofessional ‼️ *2026-04-03, version 20.04.01* When service fails and you need your money back, customer service gets rude, they hang up on you and seem unconcerned with whatever your case may be. DON'T DOWNLOAD THIS APP, DON'T USE THEIR SERVICE and when you need your money back, Good Luck! ### 1/5 — DO NOT USE *2026-03-13, version 20.04.01* They are so incompetent and you will have call in many times for simple requests ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic Option *2026-03-20, version 20.04.01* I’ve used this app and service for several years to address minor medical needs. I’ve always been happy with the providers and have always received the medication and work or school notes as discussed during the visit. This cuts down on health care costs and transmission of viruses. Love love love it!! ### 5/5 — My go to *2025-08-28, version 20.02.010* The fact that i don’t have to copay for these appointments makes it most useful And i can see the Dr from the comfort of my home . I been using this service since 2020 no my absolute go to . ### 5/5 — Cannot login to my LiveHealth online account *2025-02-21, version 20.01.050* Cannot login to my LiveHealth online account ### 5/5 — Love this app! *2025-01-08, version 20.01.040* My son gets strep about once a year. When I took him to urgent care to get antibiotics, I ended up paying $250 WITH INSURANCE. Just to get antibiotics. Not to mention, the time it took to drive there, wait an hour in the waiting room, etc. I’ve been using LiveHealth for several years now and even without insurance, it’s amazing! $55 and we can sit in the comfort of our own home, have a doctor call us and get the needed medication? Amazing! The app itself is also extremely easy to navigate, very user friendly and has your Visit Summary to show your primary doctor. ### 5/5 — Fast, easy, inexpensive from the comfort of home. *2022-11-23, version 12.17.003* I love this service. I was able to book an appointment at 2am in the morning without notice and I was able to see a doctor immediately. The Doctor was friendly, knowledgeable, fast, efficient and his demeanor set me at ease. I would recommend LiveHealth to my family and friends and to anyone who wants to save time and money on medical expenses. For $49 (or no charge, if you have health insurance) you can book an appointment last minute, 24 hours a day and receive immediate help from a qualified physician who can prescribe the medication you need. All this is done, from the comfort of your home. Now, that’s first class service! ### 5/5 — The most amazing physicians ever!. *2022-10-11* I’m permanently disabled young woman that has a hard time getting to the doctors office for a in person visit. I’m very grateful when I do come across a doctor that I feel comfortable with and not feeling like I’m being rushed to get the next patient in because I do wait until it’s absolutely necessary to see a doctor and I want to be able to give them all my concerns and take care of it at once so I don’t have to worry about coming back if it’s not necessary. For me personally it’s very hard for me to find doctor’s that actually take the time to listen to all of your concerns and are compassionate and caring also because honestly nobody enjoys having to go to the doctor. I have seen 2 physicians so far and they have been the most amazing ever I actually broke down crying with gratitude for being so kind and compassionate to me, it’s not very often that you are treated like a person and not a number. So I’m very grateful for this app and the physicians that have helped me. ### 5/5 — Healthcare Simplified *2022-09-17* I live in a high-allergy state and I’m allergic to everything here. Lol. I get to know my symptoms when they cross from allergy into sick. These visits save me from delaying my medical care. See, for allergies it’s a fine line you walk between OTC and Rx needs, and from coping to SICK. For example, I could tell about 24 hours ago that my symptoms were way worse. Knowing what is in bloom, I knew it would be bad-bad in less than a day. Because this allergy issue is so constant for me too frequently I am trying to fend it off just doing what I normally do. It never works. I end up with a killer sinus infection. But it is a huge hassle to physically see a doc for this. LiveHealth makes me healthier. For my son and myself, I am quicker to reach out for medical care thanks to the app. The quality of doctors I have had is astounding. They ask the right questions to get the a more complete picture effortlessly. My doc tonight was the same one I had this last time I had COVID. Tonight he asked how I had recovered since COVID. I felt like I knew him and he knew me. **Developer response:** Wow what a compliment! It's awesome to hear that we have been useful for your needs and I appreciate you letting us know. ### 5/5 — Dr. Jordan virtual visit *2022-05-18* I take this opportunity to thank Dr. Jordan for his refreshing knowledge and candor with the virtual visit and as a patient who has been prescribed controlled medication for my mental, neurological and medical health issues. I am not surprised that virtual psychiatrist visits are not able to work for a patient like myself; whose needs are greater than that of a patient who is not under any medication at all or not diagnosed with other medical issues that come into play. I was very thankful that Dr. Jordan pointed out that many factors go into face to face psychiatrist visits with their patients. Especially, neurological issues coupled with medical conditions that play an extremely important role in devising the best overall health and mental care success plan of a patient like myself. It was very validating to also have Dr. Jordan see how I have been “Tossed around or misguided with my medication management!” Those findings were evident from the pharmacy history that Dr. Jordan was provided by the number of medical/nurse practitioner providers that have prescribed medication in my past. I thanked Dr. Jordan for informing me of the Loudoun County Community Service Board where I could call tomorrow and get more information on an in person psychiatrist or neurological evaluation therapy visit. Thank you for your time and exceptional, informative, medical service care you provided to me this evening on our initial virtual visit. Sincerely, Victoria Alexandra Koussis **Developer response:** Thank you for letting us know! I'm very glad to hear about your positive experience with Dr. Jordan. ### 5/5 — Finally!!! *2022-04-23* I have been struggling with depression and anxiety but couldn’t seem to get the help I needed…everywhere had a wait list and even my regular doctor was scheduling out for months (and would not see me until I was given a full physical) but I needed help NOW! Finally found this app by looking on the back of my health insurance card and I found a psychiatrist to see me within 24 hours. She asked me questions, listened and understood. It was quick and effective. She prescribed medication I had experience taking in the past, and also offered helpful advice about how to get out of my anxiety/depression cycle. I am so satisfied and feeling hopeful for the first time in so many months. I highly recommend this to anyone who needs help! I did pay a $175 fee but to me it is worth it knowing my life is finally getting back on track. There are some doctors who are available for lower fees but I needed a psychiatrist for a prescription and also needed help immediately so that’s why I went with this doctor. Best of luck to anyone reading this. You are worth it. **Developer response:** These are the types of stories that inspire us. Thank you so much for letting us know. ### 5/5 — 10/10 *2021-11-14, version 12.13.009* I don’t know how I’d get by without Telehealth. When I found out Medicaid had their own, I got so excited. My car was done, and is frequently, I do not like full waiting rooms or unknown wait times at urgent care, this is on my own time, and I feel like most of them just want to rush me out without double checking or seeing if anything else related needs to be discussed. Here, they listen, they actually assess you, and make sure they’re taking care of your needs. They double check at the end, and everything is available for view in the app when it’s done. I never have problems with my prescriptions. Now I can handle seeing a doctor. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*