# LiveHelpNow Help Desk > Real-time live chat system for businesses to engage website visitors. (iPhone/iPad app by LiveHelpNow, LLC.) - Source: https://appshunter.io/ios/app/livehelpnow-help-desk/id504876416 (this page in markdown: same URL + `.md`) - Developer: [LiveHelpNow, LLC](https://appshunter.io/developer/504876419) - Category: Business, Productivity - Price: Free - Rating: 3.20/5 from 9 App Store ratings · 7 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 58 MB - Released: 2012-03-10 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/livehelpnow-help-desk/id504876416/reviews.md ## What is LiveHelpNow Help Desk? Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store – so don’t ignore the customers that are visiting your website every day. It is so easy to use that in less than 5 minutes you can be chatting with your customers. Your customers are waiting to hear from you so get started now! Highlights: - Monitor all visitors to your website in real time - See where visitors are coming from, whether is is search engine query or link referral - Get insights into visitor's geographical location and browser information - Accept chat requests and close sales - Proactively invite browsing visitors to chat - Handle multiple chats simultaneously - Transfer active chat session to other operators or departments on your LiveHelpNow account Note: You must have an active LiveHelpNow account to use this app. ## Key features - Real-time visitor monitoring - Visitor origin tracking - Geographical and browser insights - Accept chat requests - Proactive chat invitations - Simultaneous chat handling - Chat transfer functionality ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/livehelpnow-help-desk/id504876416/reviews.md ### 3/5 — Bug issue needed review *2020-08-24* Please advise the “end chat” button does not terminate chats on app, everything works fine but this feature pls fix. ### 1/5 — Fix! *2019-08-12* Please fix auto correct texting!! The app is already slow enough and now have to correct everything I type... **Developer response:** Hello! Sorry to hear that you have issues with our product. We are working hard to resolve the issues with auto correct and logging out. Requested update will be available this week - probably tomorrow but it depends how quick Apple will publish our updated version. In case you are experiencing any other troubles or you want to request new features that you miss do not hesitate to call us at 877-548-3001 or come to chat at www.livehelpnow.net so we can help troubleshooting. We are here to help you! ### 1/5 — User *2019-06-14* New update and now no notifications when iPhone in locked screen. **Developer response:** Hello! Sorry to hear that you have issues with our product. Is there a chance you are Apple Watch user? Our notifications might got transferred to your watch. In case you are still experiencing any troubles or you want to request new features that you miss do not hesitate to call us at 877-548-3001 or come to chat at www.livehelpnow.net so we can help troubleshooting. We are here to help you! ### 4/5 — Pretty Good *2013-01-19* LiveHelpNow Help Desk is a useful app, but it still needs improvement! **Developer response:** Hello! We have released brand new, redesigned application with a lot of performance and user experience improvements. In case you are experiencing any troubles or you want to request new features that you miss do not hesitate to call us at 877-548-3001 or come to chat at www.livehelpnow.net so we can help troubleshooting. ### 4/5 — Good app *2013-01-19* Good customer service app. I'm looking forward to using it to connect with my patrons and build my business. I love that it's free...every little bit helps in this economy! The download was easy and you can decide whether or not you want to receive push notifications, which I believe most people will. **Developer response:** Hello! Glad you liked our product but we are coming here with even new, better and more modern LiveHelpNow! experience! We have released brand new, redesigned application with a lot of performance and user experience improvements. In case you are experiencing any troubles or you want to request new features that you miss do not hesitate to call us at 877-548-3001 or come to chat at www.livehelpnow.net so we can help troubleshooting. ### 3/5 — If it only notified you *2012-08-11* This app would be fantastic if it just notified me. I set it up for push notifications, but never get them. I have to be near my desktop logged in...which kinda defeats the purpose. **Developer response:** Hello! We have released brand new, redesigned application with a lot of performance and user experience improvements. We have also recreated notifications module. There should not be any issues now - but just in case - if you are experiencing any troubles do not hesitate to call us at 877-548-3001 or come to chat at www.livehelpnow.net so we can help troubleshooting. We are constantly working on new features and bugfixes - please give us another chance and take a look at the most recent version! ### 5/5 — Great application for customer support *2012-03-20* This application is an awesome addition to my livehelpnow account. This is wonderful!! ## Frequently asked questions about LiveHelpNow Help Desk ### What is LiveHelpNow Help Desk? LiveHelpNow Help Desk is a business application that enables real-time live chat with website visitors. It allows you to monitor visitors, invite them to chat, and handle multiple conversations simultaneously to improve customer engagement and sales. ### How easy is it to set up LiveHelpNow Help Desk? The application is designed for ease of use, with the ability to start chatting with customers in under 5 minutes. This quick setup allows businesses to immediately begin interacting with their website visitors. ### Can LiveHelpNow Help Desk track where visitors come from? Yes, LiveHelpNow Help Desk provides insights into visitor origins, including search engine queries and link referrals. It also offers details on geographical location and browser information for each visitor. ### Does LiveHelpNow Help Desk support handling multiple conversations? Yes, the system is built to handle multiple chats simultaneously. This feature ensures that operators can efficiently manage interactions with several customers at once. ### Is an active LiveHelpNow account required to use this app? Yes, you must have an active LiveHelpNow account to utilize the LiveHelpNow Help Desk mobile application. The app functions as an extension of your existing LiveHelpNow service. ### What devices is LiveHelpNow Help Desk available on? LiveHelpNow Help Desk is available for iPhone and iPod devices. It is designed for mobile use to facilitate customer communication on the go. ### How often is LiveHelpNow Help Desk updated? The latest version of LiveHelpNow Help Desk is 2.0.9519, which was last updated on March 19, 2022. This indicates a history of updates to maintain and improve the application's functionality. ### What is the user rating for LiveHelpNow Help Desk? LiveHelpNow Help Desk has a rating of 3.2 stars based on 9 user ratings. This feedback provides insight into the general user experience with the application. ## Version history (last 5 releases) ### 2.0.9519 — 2022-03-19 Bugfixes related to the chat user interface. ### 2.0.951 — 2022-01-15 UI improvements in ticket details view. Time and date is presented in correct timezone now. ### 2.0.937 — 2021-11-06 Application crashes fixes. ### 2.0.933 — 2021-10-15 1. Fixed bugs related to dark mode. 2. Proactive sms invitation - you can enter target phone number now. 3. Fixed bugs related to ticket list not loading 4. General user interface improvements ### 2.0.925 — 2021-10-06 Fixed many bugs in regards to: - dark mode - chat file upload - user interface New version introduces following features: - invite visitor through SMS invitation - add callback through mobile app - tickets are accessible through mobile app. They can be also created through the app. ## Apps similar to LiveHelpNow Help Desk | App | Rating | Price | Category | | --- | --- | --- | --- | | [OSG USA Catalog](https://appshunter.io/ios/app/osg-usa-catalog/id1581919507) | — | Free | Business | | [DEP Live Chat](https://appshunter.io/ios/app/dep-live-chat/id979524974) | 1.0 (1) | Free | Business | | [ActiveSense](https://appshunter.io/ios/app/activesense/id1265961161) | 4.6 (11) | Free | Business | | [Formilla Live Chat](https://appshunter.io/ios/app/formilla-live-chat/id978199882) | 3.3 (9) | Free | Business | | [Lynk Softphone](https://appshunter.io/ios/app/lynk-softphone/id1561201336) | 3.7 (3) | Free | Business | | [IT Nation Events](https://appshunter.io/ios/app/it-nation-events/id1668870040) | 3.0 (2) | Free | Business | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*