# Lively Health & Safety Service — 24/7 help when you need it

> 24/7 urgent response, nurse consultations, and safety alerts for seniors. (iPhone/iPad app by Best Buy Health, Inc..)

- Source: https://appshunter.io/ios/app/lively-health-and-safety-service/id1127546390 (this page in markdown: same URL + `.md`)
- Developer: [Best Buy Health, Inc.](https://appshunter.io/developer/428263751)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.50/5 from 357 App Store ratings · 28 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.2 · 79 MB
- Languages: American English
- Released: 2016-09-09
- Data updated: 2026-08-22
- Monetization: subscription
- User reviews in markdown: https://appshunter.io/ios/app/lively-health-and-safety-service/id1127546390/reviews.md

## What is Lively Health & Safety Service?

With the Lively app, you can now access the Lively® Urgent Response Team right on your phone. In an emergency, tap the Urgent Response icon on your iPhone and you’ll be connected to a certified Urgent Response Agent who will get you the help you need no matter the situation. We’re highly trained in assisting you through situations where you may feel unsafe, aren’t sure who to call for help, or if you are experiencing a medical emergency. We will work with you, contact your family or friends if desired and stay on the line with you until help arrives.


You can even speak to a registered nurse or board-certified doctor with our Nurse On-Call service anytime, day or night (Premium Health and Safety subscription required; no additional costs or copays or insurance needed).


The Lively app requires an active Lively Health & Safety Service subscription. Already a member? Simply download the app and sign in using your cell phone number. 


At Lively, we also provide a community of support for our products and services. Our U.S. based customer service team stands ready to assist you. From technical support professionals to customer service representatives, we always have the right person available when you need assistance of any kind.


Lively app includes:


Lively Urgent Response:
Just tap Urgent Response to be connected to a certified Agent who will get you the help you need.


Urgent Response can help if you:
• Are locked out of your home
• Require roadside assistance
• Need directions in an unfamiliar area
• Are experiencing chest pain


Lively Nurse On-Call:
With Lively Nurse On-Call, you can consult with a registered nurse or board-certified doctor anytime.
• Get prescriptions or refills over the phone for common medications
• No insurance plan is necessary and there are no copays*


Lively Link® app:
Lively Link is a complementary smartphone app loved ones can download to stay updated on your health and safety. After they download the app — and with your permission — they can be alerted:
• If you call Urgent Response
• If your device is running low on battery
• About your daily activities and your location


*Service provided in partnership with Current Health and MDLIVE. Registered nurses evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer subject to screening by Current Health (and subject to Doctor availability). Emergencies will be transferred to a 911 call center, or members may be directed to call 911.

## Key features

- Urgent Response agents
- Nurse On-Call consultations
- Prescription refills
- Emergency assistance
- Location sharing
- Activity monitoring

## What do users think of Lively Health & Safety Service?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use
- 👍 Good app
- 👍 Great device
- 👍 Excellent services
- 👍 Life saver
- 👍 Good service
- 👍 Amazing Service!
- 👍 I love knowing I’m safe
- 👍 Excellent medical alert system!
- 👍 Works well
- 👍 Work with Apple Watch and wearables
- 👍 Very nice app
- 👍 Nice a
- 👍 Good app
- 👍 Good app
- 👍 Great idea
- 👍 Helpful for peace of mind
- 👍 Kind operators
- 👍 Convenient wearable

**Cons**

- 🐛 App doesn’t work
- 🐛 Unable to connect
- 🐛 Incredibly frustrating
- 🐛 Customer Service Lacking
- 🐛 Battery slot issue
- 🐛 Prices keep inflating
- 🐛 Unacceptable failures
- 🐛 Multiple times offline
- 🐛 Unreliable app
- 🐛 Unreliable C/S
- 🐛 Account not found
- 🐛 Call dropped
- 🐛 Waste of $$$
- 🐛 Keeps losing fall detection
- 🐛 Subscription rate increase
- 🐛 Dismissive customer service
- 🐛 Website not accurate

**Commonly reported bugs**

- Unable to connect (Code 2)
- App refuses to recognize valid phone number/email
- Error: No email associated with this account
- Device frequently goes offline
- Fall detection keeps turning off
- App states device is on wrist when on lanyard
- Account not found after deletion/reinstallation
- App shows outdated last known update
- System offline for multiple days without notice

**Most requested features**

- Improve battery slot design
- Address price inflation concerns
- Provide status updates for offline systems
- Clarify website accuracy regarding device requirements
- Improve customer service training on app/website integration

## Recent user reviews (10 of 28)

All indexed reviews: https://appshunter.io/ios/app/lively-health-and-safety-service/id1127546390/reviews.md

### 1/5 — App Doesn’t work

*2025-06-08, version 4.34.1*

I just recently received the Lively Fall Detector, and tried to log on to the app - when entering my phone number, I get the same message everytime - Unable to connect. Please try later again later (Code 2). I’ve called Customer Service and the number on my account is a number I have not used for more than five years. Very frustrating.

### 5/5 — Really like Lively app on my IPhone

*2024-06-29, version 4.31.0*

I like this very much and when I have hit the option by accident the operators are very kind!

### 1/5 — Incredibly frustrating

*2023-08-11, version 4.30.0*

App refuses to recognize either Mom’s valid phone number or email despite overcharging her by hundreds of dollars. Calls to customer service result in no help with the app though they are able to access her account using the same valid phone number and email. Intending to cancel service once I have time to call again.

### 5/5 — Sunshineworld62

*2023-05-27, version 4.28.1*

Great device had to use it twice. Only thing is the slot to get the batttery out is very thin and not deep. Need to do something about this.

### 5/5 — First time user

*2023-02-25, version 4.28.1*

Not good with internet.  But learning.

### 1/5 — Customer Service Lacking

*2023-02-10, version 4.28.1*

This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one. 

The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices. 

I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website. 

Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail. 

Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort. 

If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.

### 4/5 — Sunshineworld62

*2022-11-26, version 4.27.3*

Great device had to use it twice. Only thing is the slot to get the batttery out is very thin and not deep. Need to do something about this.

### 4/5 — Wearable2

*2022-05-27, version 4.23.0*

A few times I didn’t remember to put on my lively necklace. Because I didn’t want to forget it again, I ordered the Wearable2 watch. This watch is a lot more convenient for me and in a close range location.  When I’m putting on my jewelry, it’s readily present vs. the necklace which is on a charger in another location.

### 5/5 — Excellent services

*2022-05-06, version 4.21.0*

I feel safer and more confident.
I live alone and have several health issues.
I can be at peace knowing that I have someone looking out for me 24/7.
Zaina

### 4/5 — Lively

*2022-04-23, version 4.21.0*

Works OK, Prices keep inflating…

## Frequently asked questions about Lively Health & Safety Service

### What does the Lively app do?

The Lively app provides immediate access to a 24/7 Urgent Response Team for emergencies and safety concerns. It also offers Nurse On-Call services for consultations with registered nurses and doctors, and allows loved ones to stay updated on your well-being through the Lively Link app.

### How do I access the Urgent Response feature?

To access Urgent Response, simply tap the Urgent Response icon on your iPhone. You will be connected to a certified Urgent Response Agent who is trained to assist you in various situations, from feeling unsafe to medical emergencies.

### Is Nurse On-Call included with the app?

Nurse On-Call is available with a Premium Health and Safety subscription. This service allows you to speak with a registered nurse or board-certified doctor anytime, day or night, with no additional costs, copays, or insurance needed.

### What kind of emergencies can Urgent Response help with?

Urgent Response can help with a variety of situations, including being locked out of your home, requiring roadside assistance, needing directions in an unfamiliar area, or experiencing a medical emergency like chest pain.

### How does the Lively Link app work?

The Lively Link app is a companion app for loved ones. With your permission, they can download it to receive alerts if you call Urgent Response, if your device's battery is low, or about your daily activities and location, providing an extra layer of connection and safety.

## Version history (last 5 releases)

### 4.34.1 — 2024-10-25

We’ve updated the app to support subscribers who use their own phone on the Lively network using our SIM Starter Kit, providing access to Lively Services.

### 4.33.0 — 2024-08-01

In this release, we are removing support for contacting Urgent Response from Apple Watch.  In an emergency, you can continue to use Lively app on your iPhone to contact Urgent Response.

### 4.31.0 — 2023-10-04

Same Lively now with a different look!  We’ve updated our branding to more closely align with the Best Buy and Best Buy Health brands.  This is strictly a cosmetic change with no changes to existing functionality.

### 4.30.0 — 2023-07-25

In this release we updated our customer support information to Ask Lively.  Have a question?  With Ask Lively call us anytime you have a question, day or night. Whether you want to learn more about your new device, need help looking up a number or getting directions, we’re here for you. Our kind and knowledgeable team takes pride in going above and beyond in answering all your questions.

### 4.28.1 — 2022-12-21

We’ve updated the Nurse On-Call (formerly Urgent Care) phone number.  Premium and Ultimate subscribers can speak to registered nurses from the comfort of home with no appointment or co-pays needed.

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## More apps by Best Buy Health, Inc.

- [Lively Link](https://appshunter.io/ios/app/lively-link/id584004617)

All apps by Best Buy Health, Inc.: https://appshunter.io/developer/428263751

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*