# Lively Health & Safety Service — user reviews > 28 indexed App Store user reviews of Lively Health & Safety Service by Best Buy Health, Inc., rated 4.50/5 from 357 ratings. - Source: https://appshunter.io/ios/app/lively-health-and-safety-service/id1127546390/reviews - App overview in markdown: https://appshunter.io/ios/app/lively-health-and-safety-service/id1127546390.md - Rating breakdown: 5★ 270 · 4★ 44 · 3★ 20 · 2★ 9 · 1★ 14 ## What do users think of Lively Health & Safety Service? Overall sentiment: mixed **Pros** - 👍 Easy to use - 👍 Good app - 👍 Great device - 👍 Excellent services - 👍 Life saver - 👍 Good service - 👍 Amazing Service! - 👍 I love knowing I’m safe - 👍 Excellent medical alert system! - 👍 Works well - 👍 Work with Apple Watch and wearables - 👍 Very nice app - 👍 Nice a - 👍 Good app - 👍 Good app - 👍 Great idea - 👍 Helpful for peace of mind - 👍 Kind operators - 👍 Convenient wearable **Cons** - 🐛 App doesn’t work - 🐛 Unable to connect - 🐛 Incredibly frustrating - 🐛 Customer Service Lacking - 🐛 Battery slot issue - 🐛 Prices keep inflating - 🐛 Unacceptable failures - 🐛 Multiple times offline - 🐛 Unreliable app - 🐛 Unreliable C/S - 🐛 Account not found - 🐛 Call dropped - 🐛 Waste of $$$ - 🐛 Keeps losing fall detection - 🐛 Subscription rate increase - 🐛 Dismissive customer service - 🐛 Website not accurate **Commonly reported bugs** - Unable to connect (Code 2) - App refuses to recognize valid phone number/email - Error: No email associated with this account - Device frequently goes offline - Fall detection keeps turning off - App states device is on wrist when on lanyard - Account not found after deletion/reinstallation - App shows outdated last known update - System offline for multiple days without notice **Most requested features** - Improve battery slot design - Address price inflation concerns - Provide status updates for offline systems - Clarify website accuracy regarding device requirements - Improve customer service training on app/website integration ## Newest reviews (8 of 28) ### 4/5 — Wearable2 *2022-05-27, version 4.23.0* A few times I didn’t remember to put on my lively necklace. Because I didn’t want to forget it again, I ordered the Wearable2 watch. This watch is a lot more convenient for me and in a close range location. When I’m putting on my jewelry, it’s readily present vs. the necklace which is on a charger in another location. ### 4/5 — Lively *2022-04-23, version 4.21.0* Works OK, Prices keep inflating… ### 4/5 — Good *2022-03-23, version 4.20.0* Good app ### 5/5 — Works fine so far *2021-06-08, version 4.7.0* Just got it. Works well. ### 5/5 — Good *2021-03-17, version 4.4.1* Good service ### 5/5 — Good app *2021-01-16, version 3.6.1* It’s great idea ### 5/5 — Set up mew device *2020-11-23, version 3.6.1* Both Sam & Elizabeth were very helpful and friendly with help getting my Alert set up. ### 5/5 — Good app *2020-09-14, version 3.6* Good app ## Most critical reviews (10 lowest-rated) ### 1/5 — App Doesn’t work *2025-06-08, version 4.34.1* I just recently received the Lively Fall Detector, and tried to log on to the app - when entering my phone number, I get the same message everytime - Unable to connect. Please try later again later (Code 2). I’ve called Customer Service and the number on my account is a number I have not used for more than five years. Very frustrating. ### 1/5 — Incredibly frustrating *2023-08-11, version 4.30.0* App refuses to recognize either Mom’s valid phone number or email despite overcharging her by hundreds of dollars. Calls to customer service result in no help with the app though they are able to access her account using the same valid phone number and email. Intending to cancel service once I have time to call again. ### 1/5 — Customer Service Lacking *2023-02-10, version 4.28.1* This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one. The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices. I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website. Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail. Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort. If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life. ### 1/5 — Lively Wearable Subscription *2021-05-20, version 4.7.0* Hope this gets moved up the corporate ladder to the parties that made this decision. Why was the Lively Wearable Subscription Rate of $14.99/mo eliminated so that now new customers have to pay $39.99/mo to get the same services? What’s the logic behind that when the customer is providing his own cell device? Thanks, Ron Bibber ### 1/5 — Unreliable app - unreliable C/S *2020-10-20, version 3.6* We bought this for our elderly parent. The app helps us make sure she’s safe when alone. Today the app said, last known update 16 Oct 2020. Closed & rebooted. Same status. Deleted & reinstalled app. Account not found (using Mom’s cell#) What the HECK? So called Customer Service, started a conversation - followed by ear piercing beeps than the call dropped ?!?!?. And no call back either!!! ### 2/5 — Falls *2022-03-05, version 4.19.0* I have fallen a couple of times and my lively was off. Since I have had my lively I am constantly coming on here and taking it from not connected to connected. I do not understand this. I have called and written but no response. This is unacceptable. This is only a year old but when not connected it is no help to me. I believe I should be sent a new one at no cost to me. There is something wrong mine. ### 2/5 — Multiple times offline for multiple days. *2021-11-30, version 4.13.0* This system goes offline for several days. With no notice or status updates. If you’re relying on this app to locate your family member you will have long periods of blackout. Very concerning when it’s advertised as a caregiver application. I was able to get through the contact number and the service rep had no further information on why the system was not functioning. ### 2/5 — Unreliable *2020-08-04, version 3.6* Staff spent 2.5 HOURS on initial set up. Very sensitive for the first week, then quit working altogether! Waste of $$$! ### 2/5 — Keeps losing fall detection *2019-07-16, version 3.1* Moms Fall detection keeps turning off and account shows I’m wearing on wrist even though it’s on lanyard. Can not find a place to update that on app or website account. She Fell last night and lay on floor for 2.5 hours before she was able to wake someone to help her get up because of this failure. Primary reason I have this product and yet it failed me. ### 4/5 — Sunshineworld62 *2022-11-26, version 4.27.3* Great device had to use it twice. Only thing is the slot to get the batttery out is very thin and not deep. Need to do something about this. ## Most praised reviews (10 highest-rated) ### 5/5 — Really like Lively app on my IPhone *2024-06-29, version 4.31.0* I like this very much and when I have hit the option by accident the operators are very kind! ### 5/5 — Sunshineworld62 *2023-05-27, version 4.28.1* Great device had to use it twice. Only thing is the slot to get the batttery out is very thin and not deep. Need to do something about this. ### 5/5 — First time user *2023-02-25, version 4.28.1* Not good with internet. But learning. ### 5/5 — Excellent services *2022-05-06, version 4.21.0* I feel safer and more confident. I live alone and have several health issues. I can be at peace knowing that I have someone looking out for me 24/7. Zaina ### 5/5 — Life saver *2022-04-04, version 4.21.0* So easy to use ### 5/5 — Very nice app *2022-03-04, version 4.19.0* Nice a ### 5/5 — Easy to use *2021-10-26, version 4.13.0* Work with Apple Watch and wearables ### 5/5 — Amazing Service! *2021-09-09, version 4.11.1* This app is very easy to use and very helpful to give myself and my loved ones a peace at mind. I really thought these apps are only for old people however having a seizure disorder, this app and service has been very helpful. ### 5/5 — Lively *2021-07-10, version 4.9.1* I love knowing I’m safe ### 5/5 — Excellent medical alert system! *2021-06-10, version 4.7.0* In my opinion, this is the best medical alert system! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*