# Lively Link — Connect with friends & family > Connect with loved ones for health, safety, and activity updates. (iPhone/iPad app by Best Buy Health, Inc..) - Source: https://appshunter.io/ios/app/lively-link/id584004617 (this page in markdown: same URL + `.md`) - Developer: [Best Buy Health, Inc.](https://appshunter.io/developer/428263751) - Category: Medical, Lifestyle - Price: Free - Rating: 4.20/5 from 3,973 App Store ratings · 103 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 66 MB - Languages: American English - Released: 2013-10-30 - Data updated: 2026-08-30 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/lively-link/id584004617/reviews.md ## What is Lively Link? Lively Link™, a free app for your smartphone, keeps you informed about the health and safety of loved ones who subscribe to a Lively Health and Safety plan. Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them – helping them maintain the independent life they love. Exclusive features help them stay independent and you feel reassured. Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features: Receive Emergency Alerts Link will send you notifications for selected actions including when your loved one has contacted Urgent Response on their Lively device, allowing you to make decisions quickly and follow up without delay. Retrieve Location When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes. In an emergency, First Responders get location updates every 30 seconds. Check Activities Based on information in the Lively device user’s Personal Profile, see if appointments are being kept and receive other reports about their activities. Check Device Status Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the Lively device Battery Status. You’ll also be notified when the battery is low so you can remind your loved one to recharge or replace the battery and stay connected. Get Articles to Help You Support Your Loved One Resource center featuring helpful articles, advice and tips for seniors and their loved ones. Personalization The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app. We want you to have a great app experience. If you have any questions about the Link app or simply can’t find your favorite features, email us at customerservice@lively.com we’ll be glad to help. https://www.lively.com/link Technical Help Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call (800) 733-6632. ## Key features - Receive Emergency Alerts - Retrieve Location Updates - Check Activities & Appointments - Monitor Device Battery Status - Access Support Articles - Personalize Notifications ## What do users think of Lively Link? Overall sentiment: negative **Pros** - 🚀 Helpful for tracking loved ones - 🔒 Provides security and peace of mind - 👍 Good customer service - 🚑 Potentially life-saving in emergencies **Cons** - 🐛 Inaccurate location tracking - 🔋 Battery life issues - 📵 Unreliable notifications and alerts - 🤖 Poor app functionality and user experience - 🚫 Difficult to cancel service **Commonly reported bugs** - App crashing and freezing - Inconsistent device status and location reporting - Notifications not working as expected **Most requested features** - Option to delete unused devices from the app - Improved fall detection accuracy - Real-time location updates - Better integration with iOS and Android ## Recent user reviews (10 of 103) All indexed reviews: https://appshunter.io/ios/app/lively-link/id584004617/reviews.md ### 2/5 — Location is terrible, especially since the new update! *2026-06-10, version 6.8.0* I got my Mom a Jitterbug smart phone and have this app to help me look after her now that Dad has died and she’s alone on the farm. The location has been awful since the Feb 2026 update. It will show her home when she’s out, show her out when she’s home, not record activity, not update her location on the map, and generally not work well. I do still use it, but mostly to keep a check on her battery. Hopefully they will push out another update that will work better. ### 1/5 — Don’t trust lively Seniors Deserve Better *2025-10-21, version 6.6.1* Lively (GreatCall) has been a huge disappointment. The Out and About feature doesn’t work on iOS again, See Last Update With Same Problem and it took endless rude customer service calls before anyone even admitted it was a widespread issue. Tech support promised an update but nobody knows anything. Terrible support for a device seniors are supposed to depend on. ### 2/5 — Location services are not accurate!! *2025-09-25, version 6.6.1* We have been using Lively Link for years. My father was lost and called us. Our Lively Link app is indicating that he is home when he is not! I don’t know how long it’s been malfunctioning since we don’t use it often. Now, we need it more than ever and it failed us. ### 1/5 — Unreliable *2025-08-21, version 6.6.1* I urge you to NOT get the Lively mobile device if you hope to be relying on this Lively Link app to monitor your loved one. I have had endless and persistent problems with the notifications and location services for 8 months since starting service. I have most recently contacted customer support 3 times in the last month with no response ! They will tell you that you’ll hear back in about 5 days. I get no notifications when the user of the device leaves home. I have gotten alerts 2 days later in the middle of the night that they’ve located her and then another one that she’s at home. I’ve gotten other random in the middle of the alerts that they’ve located her even though she never left home for weeks. When a company like Best Buy cannot even be responsive to customers paying for their poor service, or fix ongoing issues, why would you depend on them for the safety and welfare of your loved one ? ### 1/5 — Notifications do not work- not an option *2025-08-17, version 6.6.1* I have to constantly sign in to check on loved one. Every time I open the app it asks me to allow notifications, but notifications are not available to me as an option. I can allow Siri and other things but notifications the notifications which pretty much renders the app useless. Notifications only work for one family member (the first one to have access). The rest of us have to count on the one person. ### 1/5 — App doesn’t work *2025-08-08, version 6.6.1* Had the app on my phone from 2022 through 2024. It started crashing and getting a server error message. Just tried reloading and get the same message. Now I cannot track my mom on her phone. Can this ever be fixed??? ### 5/5 — Found him extremely helpful caught my cheating spouse *2025-05-01, version 6.6.1* I was skeptical at first, but WEBDARKLORD via gmail •com truly delivers! With just a phone number, I can locate & track anyone I want to keep an eye on. Whether it's for a family safety, finding a lost device or just checking in on loved ones, this app makes it effortless. The real-time tracking is incredibly accurate, and the ghost mode ensures my own privacy when needed. A must-have for anyone who wants to stay connected and in control! ### 2/5 — App on iPhone vs Samsung *2025-04-17, version 6.6.0* I have been using this app to keep track of the health and safety of my elderly mother for about two years now. It is connected to the lively mobile 2 device. It worked just fine for about a year and then it stopped. Sending me all push notifications for the past year and I have been dealing with lively’s customer service reps for the past 12 months going back-and-forth and purchasing new lively mobile devices. I’m on the third one now and it still doesn’t work. It works with Samsung phones, but it does not work with iPhones for some reason. I really really wish they could figure out how to make it work with iPhone again. Something happened about 12 months ago and it no longer works with iPhones, but it used to just fine. So if you have an iPhone, save your money and buy a difference medical device for your loved one. If you have a Samsung, this is a very good device and app. I’m still waiting for the app developer/tech support team to contact me with my issue. Please contact me asap so we can resolve this matter. Thank you ### 2/5 — App on iPhone vs Samsung *2025-03-26* I have been using this app to keep track of the health and safety of my elderly mother for about two years now. It is connected to the lively mobile 2 device. It worked just fine for about a year and then it stopped. Sending me all push notifications for the past year and I have been dealing with lively’s customer service reps for the past 12 months going back-and-forth and purchasing new lively mobile devices. I’m on the third one now and it still doesn’t work. It works with Samsung phones, but it does not work with iPhones for some reason. I really really wish they could figure out how to make it work with iPhone again. Something happened about 12 months ago and it no longer works with iPhones, but it used to just fine. So if you have an iPhone, save your money and buy a difference medical device for your loved one. If you have a Samsung, this is a very good device and app. **Developer response:** We are sorry to hear that you have encountered a problem – Let’s work together to resolve this! Please send an email with your account information and a description of the issue to LivelyCSMailbox@bestbuy.com so we can review what might be causing this to happen and we can further troubleshoot. For prompt assistance, you can always call Customer Service at 1-800-733-6632 between 4am and 7pm Pacific time. ### 1/5 — Cancellation practice and policy *2025-03-02, version 6.6.0* Cancellation of the service/account on the app is not obvious. I called up to cancel and was hung up on after I voiced my concern over not refunding for months of non-use when my 88 year mom stopped using the device and after she thought she’d cancelled. Very frustrating. ## Frequently asked questions about Lively Link ### What does Lively Link do? Lively Link allows you to stay informed about the health and safety of loved ones who subscribe to a Lively Health and Safety plan. It provides timely updates, emergency alerts, location tracking, and activity monitoring to offer peace of mind and help them maintain their independence. ### What are the key features of Lively Link? Key features include receiving emergency alerts when a loved one contacts Urgent Response, retrieving their location on a map with updates, checking if appointments are being kept, monitoring the Lively device's battery status, and accessing helpful articles for supporting loved ones. ### Is Lively Link free to use? Yes, Lively Link is a free app for your smartphone. It is designed to complement a Lively Health and Safety plan subscription, providing connected features for family members. ### Who is Lively Link for? This app is for individuals who want to stay connected with and monitor the well-being of their loved ones, particularly those who have subscribed to a Lively Health and Safety plan. It's ideal for family members seeking reassurance about a loved one's safety and independence. ### How does the location tracking work? When locator permissions are enabled, you can see your loved one's general location on a map, with updates approximately every 20 minutes. In an emergency, First Responders receive location updates every 30 seconds. ## Version history (last 5 releases) ### 6.8.0 — 2026-02-09 Bug Fixes ### 6.7.2 — 2026-01-14 Bug Fixes ### 6.6.1 — 2025-04-18 In this version, we fixed the issue causing the Out & About notification from being delivered to your device. Please update your Lively Link app as soon as possible to continue receiving this notification. ### 6.6.0 — 2024-10-25 We’ve updated the app to support receiving location and battery updates from Preferred and Premium Lively Subscribers who use their own phone on the Lively network using our SIM Starter Kit. ### 6.5.0 — 2024-03-18 Stability and performance updates. ## Apps similar to Lively Link | App | Rating | Price | Category | | --- | --- | --- | --- | | [How's Mom](https://appshunter.io/ios/app/hows-mom/id1492711753) | 1.6 (8) | Free | Medical | | [Bay Alarm Medical](https://appshunter.io/ios/app/bay-alarm-medical/id1138252468) | 4.5 (784) | Free | Medical | | [Caring Village: Caregiver App](https://appshunter.io/ios/app/caring-village-caregiver-app/id1093814557) | 4.5 (35) | Free | Medical | | [Connected Caregiver](https://appshunter.io/ios/app/connected-caregiver/id1596707007) | 2.5 (54) | Free | Medical | | [MyEHC Caregiver](https://appshunter.io/ios/app/myehc-caregiver/id1556875627) | 1.7 (58) | Free | Medical | | [MyMedicalGuardian](https://appshunter.io/ios/app/mymedicalguardian/id1577560184) | 4.9 (1,029) | Free | Medical | ## More apps by Best Buy Health, Inc. - [Lively Health & Safety Service](https://appshunter.io/ios/app/lively-health-and-safety-service/id1127546390) All apps by Best Buy Health, Inc.: https://appshunter.io/developer/428263751 ## Related topics [lively link](https://appshunter.io/ios/topics/lively-link) · [lively jitterbug](https://appshunter.io/ios/topics/lively-jitterbug) · [jitterbug](https://appshunter.io/ios/topics/jitterbug) · [livelyme](https://appshunter.io/ios/topics/livelyme) · [kfhc link](https://appshunter.io/ios/topics/kfhc-link) · [seniorconnect family](https://appshunter.io/ios/topics/seniorconnect-family) · [amada senior care oklahoma](https://appshunter.io/ios/topics/amada-senior-care-oklahoma) · [dooinwell link](https://appshunter.io/ios/topics/dooinwell-link) · [gsm elderly care alarm](https://appshunter.io/ios/topics/gsm-elderly-care-alarm) · [kizunacare](https://appshunter.io/ios/topics/kizunacare) · [monit elderly care system](https://appshunter.io/ios/topics/monit-elderly-care-system) · [tlc family care](https://appshunter.io/ios/topics/tlc-family-care) · [inhomecomforts](https://appshunter.io/ios/topics/inhomecomforts) · [lyvely](https://appshunter.io/ios/topics/lyvely) · [lively](https://appshunter.io/ios/topics/lively) · [eldershyft](https://appshunter.io/ios/topics/eldershyft) · [lcs senior living](https://appshunter.io/ios/topics/lcs-senior-living) · [hugsen seniors](https://appshunter.io/ios/topics/hugsen-seniors) · [chester ai](https://appshunter.io/ios/topics/chester-ai) · [hammond connected care](https://appshunter.io/ios/topics/hammond-connected-care) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*