# LiveSafe — user reviews > 70 indexed App Store user reviews of LiveSafe by LiveSafe, Inc., rated 2.76/5 from 334 ratings. - Source: https://appshunter.io/ios/app/livesafe/id653666211/reviews - App overview in markdown: https://appshunter.io/ios/app/livesafe/id653666211.md - Rating breakdown: 5★ 104 · 4★ 30 · 3★ 29 · 2★ 22 · 1★ 146 ## What do users think of LiveSafe? Overall sentiment: negative **Pros** - 🚀 SafeWalk feature enables real-time location sharing with trusted contacts - 👍 Easy anonymous reporting of safety concerns and suspicious activity - 🔒 Provides direct communication channel with campus/organization security - 📱 Useful for receiving emergency notifications and alerts - ⭐ Helpful safety resources and information access - 🎯 Multi-organization support for users at multiple institutions **Cons** - 🐛 Frequent app crashes and freezing issues - 🔓 Login and authentication problems persist across multiple versions - 📧 Unreliable email verification and password reset functionality - ⏱️ Slow or non-functional communication with security services - 🔋 Excessive battery drain and data consumption - 🚫 Location tracking cannot be disabled despite privacy concerns - 😞 Poor customer support responsiveness - 🖥️ Unintuitive user interface and navigation - ⚠️ Inconsistent app behavior and reliability **Commonly reported bugs** - Cannot get past login screen with persistent 'oops' errors - Password reset emails not being received - Unable to add organization - endless error messages - App crashes immediately upon opening - Verification code entry field not appearing after SMS sent - SafeWalk feature incorrectly reporting arrival before actually reaching destination - Keyboard positioned off-screen in survey forms - Survey form selecting wrong answers (yes instead of no) - Login button grayed out when using Apple Keychain saved passwords - App silently logging out users during updates - Privacy policy page fails to load - Escort request not being received by security (1+ hour wait) **Most requested features** - Apple Watch compatibility - Dropdown menu for frequently entered information (names, emails) - Larger fonts and better contrast on survey results screen - Recent entries history for quick access - Ability to set multiple office locations - Improved response time indicators for reports - Option to disable location tracking - Better keyboard positioning in forms - Persistent survey results display in app ## Newest reviews (18 of 70) ### 2/5 — Questionable reliability *2026-04-05, version 3.7.12* While I thankfully have never had to use the Emergancy functions off LiveSafe, the other communication features to connect with campus security have consistently been spotty to fully non-functional. I would assume this can’t be fully the apps fault but it is still nowhere near acceptable for an app/company that claims to aid in campus safety. ### 2/5 — Automated system *2024-10-01, version 3.7.4* I ordered a livesafe escort and waited 1 hour and it hasn’t come, I wonder if my message ever sent ### 4/5 — Apple watch *2024-01-23, version 3.6.19* This app should be available on Apple watch ### 1/5 — College Mom *2022-08-21, version 3.6.9* I was using your app for a year & had no problems. Today, 8/26/22 my husband and I cannot get the “Next” option to allow us to select it after putting in our password (the next works when we put in our email). It’s so annoying with College is back in session & our student is almost 3,000 miles away. We did really like the app. We deleted the app and reinstalled it and rebooted our phones. Please help as it’s worked for a year now & we have two different types of phones. Thank you! ### 1/5 — buggy and devs don't care *2022-07-04, version 3.6.8* i couldn't add my organization at all, it kept getting error messages. from what i've seen in the other recent reviews i guess the devs just don't care about their app at all because they never fixed the issues. ### 1/5 — frustrating *2022-04-16, version 3.6.6* my university recommended downloading this app. i can’t use it because i can’t add an organization, every time i open the tab or click the add button i get an error message. what’s the point of having the app if it doesn’t work ### 1/5 — Terrible App *2022-01-20, version 3.6.5* Can’t even sign in on this app. Multiple error messages and “try again later” messages. Why any organization would use this app is beyond me. ### 1/5 — Fail *2021-10-26, version 3.6.2* As others have mentioned the app refuses to allow me to login despite resetting my password 3 times. Keeps giving me the oops message. No update is available. Please fix. ### 1/5 — App does not work *2021-10-24, version 3.6.2* Recommended by my school but app does not work at all. ### 1/5 — Won’t stay open - crashes *2021-09-11, version 3.6.1* Required safety app for students Can’t open for more than a few seconds without crashing No online fix Terrible software ### 1/5 — Massively Buggy *2021-09-09, version 3.6.1* Have you noticed there are as many one star reviews as five star reviews? That’s because for half the users, the app won’t launch. They want to check everyone’s app the first time anyone enters the building each day. I touch the app, it starts to open, then crashes. As I’m dealing with this I can hear other people going, “My app keeps crashing!”. I’ve tried deleting the app and redownloading it, but IT KEEPS CRASHING. Get it together, Developers! ### 1/5 — Doesn’t OPEN *2021-08-31, version 3.6.1* It immediately crashes as I open it... completely worthless and we use it for school to report incidents.... ### 1/5 — Not working at all *2021-08-21, version 3.6.1* Home Screen failed to update. It keeps popping out this message. ### 1/5 — Doesn’t Work!! *2021-08-20, version 3.6.1* I try to open the App and it goes back to the icon. I get emergency notifications from my area, half of the note pops up as a text on my screen, but when I tap on it, it goes back to the icon. I’m supposed to fill in the Covid Survey to enter my area and can’t get the app to open. Useless!! ### 1/5 — Won’t function & no realistic support help *2021-07-21, version 3.6.1* App will not allow me to add any organizations. Endless loop of retry and fail. “Support”Consists of entering your email address and entering a support ticket. So maybe someday someone will get around to reading my request and get back to me. Meanwhile can’t enter location without it. Have to agree with the review calling the app creator lazy. ### 1/5 — Can’t get past login *2021-07-21, version 3.6.1* Downloaded app set password said oops not valid. Reset my password 3 times and still cannot get in! Seriously!! Deleting app! ### 1/5 — I mean *2021-07-06, version 3.6.1* App can be useful however after my first use I have not been able to access my account ### 1/5 — Won’t open *2021-06-28, version 3.6.1* I have downloaded and deleted this app over 5 times now. I also turned off my phone and turned it back on and the app still will not load. As soon as I touch the icon, it flashes and brings me back to the hime screen. Help!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even get passed the 1st step *2025-07-20, version 3.7.9* I can’t even get past the login screen and on the app it said I set a password when I never made a password yet. I tried to resetting the password and it still won’t let me login into the app. ### 1/5 — App doesn’t work *2025-03-31, version 3.7.6* Don’t download ### 1/5 — Unusable *2025-03-28, version 3.7.6* My dtr’s school started using this for parent communication. Unable set up an account. Keeps saying it’s sending ‘verification’ emails, but it does not (yes, I’ve checked junk mailbox). I resend, close/open app, nothing. Even tried the website, instead, unable to get past that step. I did receive a ‘welcome to LifeSafe’ email, but that does not seem to be the case as I cannot login. ### 1/5 — Stupid *2024-11-26, version 3.7.5* Stupid app hate my school for this ### 1/5 — After 3 years… *2024-10-25, version 3.7.4* Three years later and I also can’t get past the initial setup. Why’s this still an issue? ### 1/5 — Kills battery *2024-10-12, version 3.7.4* Do not use ### 1/5 — Cannot Access App Anymore *2024-07-09, version 3.7.0* Recieve an error message when attempting the access the app. Contracted customer support and never received a response. Poor choice as an emergency notification service where they cannot fix app or response to issues. ### 1/5 — Constant crashing *2024-01-14, version 3.6.19* Constantly crashing - every time I attempt to ‘watch my kid walk’ it just shuts down. Absolute waste. ### 1/5 — bugged *2023-11-28, version 3.6.19* Can’t add organization. This issue has been going on for years. Read the reviews developer ### 1/5 — Can’t add organization *2022-09-18, version 3.6.9* I got the app because I am in college and would like updates but I can’t add an organization. I would go into the manage organizations and I would get an “uh-oh something went wrong” notif and when I try to Add would take forever loading. So it’s pretty much useless. ## Most praised reviews (10 highest-rated) ### 5/5 — Great College App *2023-04-06, version 3.6.13* For my school promoting it, it’s very useful for all round purposes and safety in general with easy access to anonymous reporting towards the school police. I think it’s very useful! ### 5/5 — Awesome for Universities *2023-03-30, version 3.6.13* Great way to make campuses safer. Love the safe walk feature when walking home alone from class late at night. ### 5/5 — Worksafe Covid Verification *2020-08-31, version 2.4.64* Revelations 13:16-17. “And he causes all, the small and the great, and the rich and the poor, and the free men and the slaves, to be given a mark in their right hand or on their forehead, and he provides that no one will be able to buy or sell, except the one who has the mark, either the name of the beast or the number of his name.” COVID is the name of the Beast, and its number is 19. 666/5 stars, looking forward to months of surveillance and health forms. ### 5/5 — An Amazing App!!! *2019-11-09* The best part about it is that if multiple organizations use the platform you can simply add each organization and then receive each notification for each notification in one place. Simply go to menu, settings and then organization and finally add. ### 5/5 — Great features *2019-03-20* Use it at my workplace but find the free SafeWalk feature to be especially useful with friends and family! ### 5/5 — Wasn’t sure what to expect *2019-02-09* Wasn’t sure what to expect when I shared safety info via an app. Response time of my security organization was impressive. Thanks LiveSafe for making this possible. ### 5/5 — CHANGED MY LIFE *2019-01-26* This app has made me feel so much safer every day. I have trusted friends watch me when I commute to shady areas and I have never felt better. With just the press of a button I can get safety. Must download❤️ ### 5/5 — Thank you! *2018-06-19* The mall I work at uses this app and it has made me feel safe walking to my car, requesting an officer to our store, or reporting suspicious behavior. I have used it on multiple occasions and have never had an issue. Thank you! ### 5/5 — Best App ever! *2018-03-28* This is a great safety tool for students and employees to leverage. I use it to Safe Walk with my friends when I have to walk alone at night after school! Love it ### 5/5 — Use it every day *2017-11-22* My family uses the app every day. My teenagers and I use the SafeWalk feature to “see” each other on the move when we need to. I can “watch” them get home safely. When they arrive, location sharing stops and they go back to being teens that jealousy guard their privacy. It lets us stay safe and see each other when we need to, without compromising privacy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*